Jayde Connor has over 5 years of experience in hospitality and retail management. She is currently a supervisor at the Rosewood Abu Dhabi hotel, where she manages the bar/lounge outlet and assists with events, banquets, and coordinating large groups. Previously, she was a hostess and manager at the same hotel. She also has experience as the manager of Golden Chicken Restaurants and as the shop manager of Mark Manolios Sports Shop. Jayde has a high school diploma and certifications in first aid and wine and spirits. She is proficient in MS Office, accounting software, and the reservation system ResPAK.

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Jayde Storme Connor
Al Reef Downtown
Abu Dhabi
+971 509087788
jaydestorme2009@gmail.com
Zimbabwean
Single
ProfessionalProfile
I ama resourceful, hard-working and enthusiastic person who hasa sound academic background and good
experience in the Retail Industry.I amextremely organised, self motivated and hasthe ability to develop and maintain
mutually beneficial relationships with both clients and colleagues. I work well both independently and aspart of a
teamdemonstrating leadership qualities as well as motivational and organisational skills and carry out my work in a
professional manner. I have a friendly personality combined with excellent interpersonal skills and can communicate
concisely at all levels.
December 2015- present Rosewood Abu-Dhabi Hotel Supervisor Bar/Lounge
I amcurrently with Rosewood, employed as a supervisor for the bar/lounge outlet. I report directly to the F&B
manager and my main responsibilities lie in the bar/lounge outlet. I amhoweverregularly requested by the F&B
director to transfer laterally within the hotel where my skill sets are required and u have therefore acquire experience
in the restaurants , banqueting and coordinating large group functionsand events . I enjoy thisjob and I amtrusted
with a lot or responsibility fromthe Hotel and F&B director to maintain standards. Other dutiesare as follows:
 Manage events in banquets as event co-coordinator
 Supervise all staff in outlets along with work schedules for all staff
 Cashiering and logbooks
 Stock take/ control/ ordering
 Handling guests complaints
 Maintain hygiene standard throughout my department
 Departmental meetings where budgets / targets are discussed and presented
 Report to F&B manager weekly to set achievable goals, targets and discuss the weekly financial report.
March 2015- December Rosewood Abu-Dhabi Hotel Hostess
 Support multiple outlets on operational requirements
 Multiple guests recognition from our guest satisfaction survey
 Greeting/welcoming guests and seating them
 Allocating different sections to my team
 As part of my duties, a thorough knowledge of all food and beverage items on menu are required
 To ensure bar is fully stocked and all food items are available on menu
 To take reservations (sometimes on behalf of other outlets) using ResPAK
 Sending out emails or making phone calls to guests about certain special offers
 To handle any guest complaints/issues if manager is unavailable
 To train any new associates that are joining to ensure standards are maintained

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October 2014-Jan 2015 Golden Chicken Restaurants Manager
 I was in charge of stocks in all of our outlets, which consisted of a take-away restaurant, butchery, as well as
two restaurants in different parts of the city
 I had to order stock from various distributors and distribute accordingly
 Wages were paid and given accordingly by me to my staff of over 40 people
 Stock take and stock variance was all under my control
 Budgets and projections were done on a weekly and monthly basis
 Cleanliness and hygiene of my outlets were taken care of by myself to ensure the sanitation of restaurants
 Any customer complaints or enquiries were dealt with by myself
 I had to market and find new guests to distribute my product to, so I became a part of the sales and marketing
team too
I really enjoyed this job and the daily challenges I dealt with. However due to a car accident, and the economy of the
country I could not work here anymore.
Feb 2013- Sep 2014 Casual Worker Various positions
 Waiter
 Child sports coach
 Vet assistant
 Cashier
Jan 2012- Jan 2013 Mark Manolios Sports Shop Shop Manager
 This job required a variety of skills and knowledge from me.
 My job description included: Ordering stock for all three shop branches in Arundel, Chisipite and Avondale
and was in charge of receiving stock at the warehouse and made sure it was distributed to all three branches
accordingly. I was in charge of making sure that stock was correctly marked and maintained in my shop in
Arundel Village and was in charge of inputting stock, sales and new codes into the PastelAccounting
Software programme. I helped each branch with their window dressing and also assisted with stock rotation
within each branch. I also dealt with customers and suppliers on a daily basis
July 2011- Dec 2011 Davies Events Temp. Assistant Manager
 I secured temporary employment with Davies Events as an on-site manager at events held by Davies Events. I
really enjoyed event management.
April 2011-June 2011 Solenta Aviation Temp. Reservations Manager
 In this job I was primarily tasked with making direct booking reservations for clients and travel agents.
 I also carried out secretarialduties such as answering the phones and emails, creating invoice, tickets and
receipts.
 I also worked with the Solenta pilots- coordinating various routes, securing other aircrafts,as well as ensuring
accommodation was organised for pilots and passengers if required. I worked productively with other
employees in ensuring that the aeroplanes were not overbooked or overloaded and made sure the clients got
onto their connecting flights.
 Unfortunately, Solenta Aviation closed down in 2012 so I was made redundant.

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Qualifications
 Lomagundi college 2010
o High School diploma
 FirstAid basic certification 2009
 W.S.E.T level one( wine and spirits educational training )
Skills
IT: MS Office, Accounting, ResPAK
Languages: Zimbabwean – Month tongue
English – Fluent
Hobbies: Rugby; qualified rugby referee
References
 Mr. Rob Killick – Managing Director Solenta Aviation
+263 773 935 590 – info@solenta.com
 Marl & Kristina Manolios – Owners of Mark Manolios Sport Shops
+263 772 264 281 – sales@mmsports.co.zw