This document is a resume for Archie R. Borgona. It summarizes his career objective of seeking a responsible job with professional challenges. It then details his work history starting from 2016 as Assistant Supervisor at Culex Restaurants, where he managed operations and staff, to previous roles as Senior Trainer, Food Runner, Call Center Representative, Waiter, Kitchen Helper/Storekeeper, and Customer Service Assistant. It lists his achievements including Person in Charge training and being Governor of his university. Finally, it provides his academic qualifications, including a Bachelor's degree in Hospitality Management, and personal details.

1. ARCHIE R. BORGOÑA
Room 107, City House 1 Building, Barsha, Dubai
Mobile # 0559225655
archieborgona@yahoo.com
CAREER OBJECTIVES
 To work in a company wherein my knowledge and experience will help me go
further.
 To enhance my professional skills in a dynamic and stable work place.
 Seeking a responsible job with an opportunity for professional challenges.
EMPLOYMENT HISTORY
February 2016 – Present
ASSISTANT SUPERVISOR
Culex Restaurants, LLC
Duties and Responsibilities:
 Identify and delegate responsibilities to shift leaders and staff to ensure objectives
are met and excellent service is consistently achieved
 Effectively manage the restaurant in the absence of the Restaurant Manager
 Manage operations with passion, integrity, and knowledge while promoting the
culture and values of the Little Bangkok
 Implement new company policies and procedures by developing plans and
instructing staff
 Provide direction to shift leaders, and staff to achieve restaurant goals
 Consistently review operations and staff to identify any problems, concerns, and
opportunities for improvement
 Provide coaching and feedback to managers and staff and assess performance on
and ongoing basis
 Create a positive guest experience by delivering a high level of service and ensuring
all staff engage guests to understand their needs and exceed expectations
 Manage the restaurant to meet or exceed standards in food quality, safety, and
cleanliness
 Consistently monitor product and labor costs to remain within goals
 Solicit guest feedback to understand the needs and wants of customers
 Train and coach staff on guest services principles and practices

2. May 2014 – February 2016
SENIOR TRAINER
Culex Restaurants, LLC
Duties and Responsibilities:
 Arrange staffs sectioning and handles tables as well.
 Explain the cuisine to guests, take order and follow sequence of service.
 Handles guest complaints and report to immediate superior.
 Responsible in monthly inventory and stocks ordering.
 Handles petty cash and handover accurate sales to immediate superior.
 Knowledgeable in bartending, coffee making and different exotic drinks
and smoothies.
 Responsible in doing closing report, credit card machine report and daily
sales.
August 2013 – May 2014
FOOD RUNNER
Culex Restaurants, LLC
Duties and Responsibilities:
 Deliver food to tables
 Check food for accuracy
 Describe dishes to customers
 Take additional when required
 Clean tables and work areas
Feb. 2010- May 2012
CALL CENTER REPRESENTATIVE
SITEL BAGUIO
Baguio City, Philippines
Duties and Responsibilities:
 Uses established protocols forreporting client complaints.
 Recognizes quality service issues and provide feedback to appropriate personnel on
opportunities for improvement.
 Assists Group Leader in the delegation of workin the absence of the supervisor or manager.
 Has ongoing responsibility to maximize department quality and productivity by monitoring
service levels and minimizing abandoned calls.
 Resolves request and concerns in an efficient& timely manner.
 Answers all incoming calls formerchandise inquiry and product orders.
 Providesfast, friendly and professional customer service to all callers and workto resolve
issues or problems, as best as possible, to customer satisfaction.

3.  Deals withthe telecommunication problems whether it be billing, dispatch of technicians,
assigning phone numbers and moving of service.
October 2008- December 2009
WAITER
Pizza Hut -Baguio City, Philippines
Duties and Responsibilities:
 Provides good customer service Assists customer in menu determination
 Serve dishes at tables according to order
 Recommend drinks to customer
 Assists every needs of customers
August 2006-May 2008
KITCHEN HELPER/ STOREKEEPER
Teriyaki Boy Group Inc.
SM City Baguio, Philippines
Duties and Responsibilities:
 Assists the chef to prepare food as per order of customers
 Provides effective supervision of all food and beverage services
 Responsible in inventory every end of the month and year end
 Purchase stocks in the market
February 2006- August 2006
CUSTOMER SERVICE ASSISTANT
SM Group of Companies Baguio City,Philippines
Duties and Responsibilities:
 Assists customers with returns, purchasing store protection plans and service
packages.
 Answer telephone inquiries from customers and stores regarding the status
of units and other service issues.
 Assists with new employee training including store policies, services,
financing options and register operations.

4. ACHIEVEMENTS
Person In-Charge Level 3 Training
Certificate Number: PIC2113240
Date of Issued: April 12, 2016
Expiry Date: April 11, 2021
Company Name: Hills Hospitality Solutions
Governor of University of the Cordilleras
College of Hospitality and Tourism Management
School year 2009-2011
ACADEMIC QUALIFICATIONS
• High School Diploma
• Graduated Bachelor of Science in Hospitality Management
• Certificate of attending training course in Marketing and Leadership
PERSONAL DETAILS
Date of Birth : July 19, 1984
Place of Birth : Baguio City, Philippines
Height : 5 ft 6 inches
Weight : 72 kg
References
Available upon request