The document discusses the process of communication. It describes the key elements as a sender who encodes a message, transmits it through a channel, where it is decoded by the receiver. Feedback is then provided to complete the process. It explains that the purpose of communication is to share ideas, ensure understanding, reach decisions, and engage in discussions. It emphasizes that the sender must choose words, tone, and actions carefully during encoding to ensure the recipient understands the intended meaning. Noise along the transmission channel and during decoding can distort the message. Successful communication requires feedback between parties.

1. PROCESS OF COMMUNICATION
STUDENTS-

2. The Communication Process

3. Purpose of Communication
 Sharing our ideas, thoughts
 Making ourselves
understood
 Reaching decisions
 Engaging in discussions

4. The Elements of Communication Process
 Sender
 Encode
 Channel
 Decode
 Receiver
 Feedback

5. Changing ideas into symbols + organizing into a
message
Encoding
 An effective communicator ensures that his target
recipient understands what is being
communicated.
 Words, tone and actions that you choose to
encode your idea represent specific content
meaning … therefore, choose them wisely.
 Keep the target recipient in mind.
Does the recipient understand the words used?
Does the recipient have the maturity and
enough experience to understand what is
being communicated?

6. TRANSMISSION CHANNAL
 Often noises distort messages in transmission and decoding
 External noises along the channel of communication are sights, sounds
and other stimuli in the environment that draw a recipient’s attention
away from what is being communicated
 Internal noises. In this case, the internal noises (the recipient's attitude
and feelings) interfere with the "decoding" process so much so that the
message decoded is NOT the message received.
 Then there are semantic noises, the unintended meanings aroused by
certain symbols inhibiting the accuracy of decoding. We need to
maintain an empty closet where there are no unsettled grievances in the
recipient's mind
Message received is NOT the message transmitted.

7. Decoding
 Decoding is the reverse of encoding, which
is the process of transforming information
from one format into another. Information
about decoding can be found in the following:

8. Successful Communication

9. FEEDBACK
• Feedback is a verbal or nonverbal process in which a team member
shares his or her feelings or perceptions about another team
member's behavior, action, or words.
• The process of giving and receiving feedback is one of the most
important ways for learning new behaviors and determining the
impact of our behavior on others.
• Feedback is crucial for effective communication – Effective
communication will only come if communicators at all organizational
levels seek out feedback and take appropriate action to ensure that
the intended meaning is passed on to the relevant audience.