3. Purpose of Communication
Sharing our ideas, thoughts
Making ourselves
understood
Reaching decisions
Engaging in discussions
4. The Elements of Communication Process
Sender
Encode
Channel
Decode
Receiver
Feedback
5. Changing ideas into symbols + organizing into a
message
Encoding
An effective communicator ensures that his target
recipient understands what is being
communicated.
Words, tone and actions that you choose to
encode your idea represent specific content
meaning … therefore, choose them wisely.
Keep the target recipient in mind.
Does the recipient understand the words used?
Does the recipient have the maturity and
enough experience to understand what is
being communicated?
6. TRANSMISSION CHANNAL
Often noises distort messages in transmission and decoding
External noises along the channel of communication are sights, sounds
and other stimuli in the environment that draw a recipient’s attention
away from what is being communicated
Internal noises. In this case, the internal noises (the recipient's attitude
and feelings) interfere with the "decoding" process so much so that the
message decoded is NOT the message received.
Then there are semantic noises, the unintended meanings aroused by
certain symbols inhibiting the accuracy of decoding. We need to
maintain an empty closet where there are no unsettled grievances in the
recipient's mind
Message received is NOT the message transmitted.
7. Decoding
Decoding is the reverse of encoding, which
is the process of transforming information
from one format into another. Information
about decoding can be found in the following:
9. FEEDBACK
• Feedback is a verbal or nonverbal process in which a team member
shares his or her feelings or perceptions about another team
member's behavior, action, or words.
• The process of giving and receiving feedback is one of the most
important ways for learning new behaviors and determining the
impact of our behavior on others.
• Feedback is crucial for effective communication – Effective
communication will only come if communicators at all organizational
levels seek out feedback and take appropriate action to ensure that
the intended meaning is passed on to the relevant audience.
