Steven Connelly has over 30 years of experience in retail management, including positions as Store Manager for New Leaf Community Markets and Sprouts Farmers Market. He is known for his leadership skills and ability to motivate teams to exceed sales targets through tactical planning and coaching. Connelly aims to obtain a Director of Operations position where he can utilize his expertise in leadership, logistics, and customer service.
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1. STEVEN CONNELLY
1345 Wagoner Dr, Livermore, Ca 94550 • 925-998-8266 • ssconnly@sbcglobal.net
.
OBJECTIVE A Director of Operations position in the Retail/Food industry where my expertise in
Leadership and Logistics would be needed
SUMMARY OF
QUALIFICATIONS
Retail Manager with over 30 years of proven Leadership and Customer Service
experience.
● Known for managing high performing stores and sales teams
● Especially skilled at motivating teams to exceed targets through tactical
planning and consistent coaching
● Proven ability to coach and develop employees
● Awards received for merchandising, exceeding sales targets, mystery
shops, and customer service
EXPERIENCE New Leaf Community Markets, Pleasanton/Half Moon Bay, Ca 2013 to Present
Store Manager
● Lead over 120 employees, vendors, and merchandising staff
● Coach and develop employees, focusing on initiative and responsibility
● Implement brand strategy and business plans for all departments
● Train supervisors to make good decisions in absence of higher level
management
● Motivate team through positive re-enforcement and example
● Provide stellar sales and customer service training
Sprouts Farmers Market, Dublin, Ca 2012 to 2013
Store Manager
● Lead over 100 employees, vendors, and merchandising staff
● Improved sales by 31%
● Provided sales and YES customer service training
● Supported merchandising for all departments
Cost Plus World Market, Fremont/San Jose/Pleasanton, Ca 2008 to 2012
General Manager
● Consistently exceeded sales targets for all categories
● Created sales strategies and targets using LY with management staff
● Implemented feedback programs to improve customer and associate
satisfaction
Kellogg Company, North East Bay Area 2006 to 2008
Retail Sales Representative & Special Assignments
● Ensured quality merchandising for all retail accounts
● Created innovative sales plan improving Safeway sales 60% for Northern
California
● Created a national Safeway selling guide and trained Western Region
● Lead Safeway, Lucky, Save Mart, Food Max, Raley’s, and Win Co teams
● Aggressively managed portfolio and maximized selling results by 40%
Safeway 1986 to 2005
1st Assistant Store Manager & Special Assignments
● Lead over 125 employees, vendors, and merchandising staff
● Improved sales by 7.8 % on average at each location
● Coached and developed employees in shelf maintenance and backroom
logistics
● Assigned as district auditor for 18 stores in San Francisco Bay Area
● Consulted each store for Service, Shrink, Replenishment, Sales, and
Fundraising, reporting results weekly to District Manager
2. TRAINING Leadership vs Management, New Leaf Community Markets
Hiring & Human Resources, New Leaf Community Markets
Certified in Food Safety, Sprouts
Retail Leadership Development Program, Safeway
Certified Professional Food Manager, Safeway
Front line Leadership, Safeway
Diversity Training, Safeway
Visual Merchandising, Safeway, Kellogg’s, World Market
Schematics Design, Safeway, World Market
Speak and Be Effective, Kellogg’s
COMPUTER
SKILLS
Java, MS Excel, Word
Power Point, Windows
REFERENCES Available upon request
