This document provides a summary of Bryan Dow's career experience and qualifications. It outlines his 20+ year career as a retail branch manager, most recently as Assistant Manager at an outdoor clothing store, where he helped ensure high merchandising and security standards. Previously, he had a successful 14-year career as Branch Manager for a shoe store chain, achieving numerous sales targets and awards for his store's performance. Bryan has strong leadership, customer service, administrative, and training skills developed through managing retail teams. He is seeking a new challenging role that utilizes his extensive management experience.

1. BRYAN DOW
59/2 Murrayburn Park, Edinburgh EH14 2PW
Tel: 0131 442 4478
Mobile: 07974778501
Email: bryan.dow@hotmail.com
PROFILE
A self-motivated and dedicated Branch Manager, with in-depth experience and a sustained record of success;
managing and supervising retail teams and leading the provision of exceptional customer service. A dedicated
professional, with a wealth of industry related knowledge and the ability to develop imaginative solutions to daily
operational problems. A commercially astute manager, with an impressive record for delivering and exceeding sales
and profitability targets and an adept ability to achieve excellence from sales teams. A genuine team player, with
excellent communication and organisational skills that have been demonstrated in many areas. Reliable and extremely
hard-working; now seeking a challenging next step role within a forward thinking organisation.
KEY SKILLS AND EXPERTISE
● Extensive management and supervision
experience
● Driving sales and growth
● Extremely customer focused
● Interpersonal Skills
● Training and mentoring
● Customer service expertise
● Employee leadership and development
● Enhancing efficiency and performance
● Documentation management
● Work flow optimisation
● Operational analysis and planning
EXPERIENCE
August 2015 – Present Assistant Manager
Tog 24
Key Achievements
• Reports to the National Retail Manager and Store Manager, delivering daily support and assistance to ensure
the highly effective management of the store which specialises in high quality outdoor clothing, footwear and
accessories, this involves using wealth of leadership strengths when deputising for the manager
• Ensuring the merchandising standards are maintained to a high standard at all time whilst working in line with
stringent merchandising objectives and requirements
• Plays a pivotal role in enhancing knowledge and skills amongst employees through highly effective training,
coaching and mentoring, dealing with any issues through to resolution
• Works closely with the Store Manager to ensure that theft on an external and internal basis is significantly
reduced
• Responsibility for ensuring that security is paramount, this includes acting as a key holder, securing the store
during closed periods, coordinating employee levels in line with security needs, overseeing the security file
and stocktaking
• Maintains sales and merchandising control across the store, adhering to merchandising guidelines, producing
engaging displays and using product expertise to assist customers and continually drive sales
• Provides comprehensive administrative support within the role, this entails the provision of KPI information
including sales, average sales, conversion, items per customer, best sellers and trading pattern summaries
• Completes extensive liaison with the wages department to deliver accurate and timely information in relation
to hours worked, turnover and new starter personal details
• Identifies and secures talent through the overseeing of the recruitment process

2. 1989 – June 2015 Branch Manager
Jones Bootmaker Store (since 2007)
Key Achievements:
● Successfully running the store which specialises in selling high quality, stylish collections of boots and shoes.
Managing all aspects of daily operations and responsible for ensuring the store achieves all targets and
budgets. In 2014 achieved above the company average in all key performance indicators; 8% above for
mystery shoppers, 3.2% above for shoe care and 6% above for handbags
● Providing strategic vision for the store including; ideas development; forward planning; research, analysis and
evaluation; problem solving and resolution and the focussing of business and service objectives. For example,
carefully controlling budgeted staff costs and implementing new company policies and procedures effectively
● Managing all aspects of stock replenishment and stock-taking, analysing needs and making improvement to
processes; allowing for the smooth and efficient running of the store. The store is always in the top 10 in Jones
for results related to stock and is now only stocked once a year due to exceptional results in the past
● Carrying out staff appraisals and coaching sessions, as well as training colleagues in the electronic time
management system. Becoming Area coordinator, creating best practice reports for colleagues and dealing
with any queries arising
● Undertaking a range of related operations, including being multi-skilled on tills, dealing with customers and
handling of the shop`s cash and related operations
● Delivering exceptional customer service, leading by example and maintaining an accessible and welcoming
attitude. This has involved creating a `can do` team ethos and motivating staff to meet targets by valuing
individual strengths and implementing one to one training as required
● Delegating tasks and executing control over the quality and timeframe in which they were completed
● Acted as key liaison between the staff and Jones senior management team
● Ensuring the stores customer service levels are championed at all times
PREVIOUS EXPERIENCE
1989- 2007: Branch Manager, Shoestring store (Jones) Edinburgh
Top and second placed in the top store league table in two consecutive years with above 30% and 20% increases
1988-1989: Relief Manager, Jones, Edinburgh
1987-1988: Dept Manager (internal promotion) James Allan, George Street, Edinburgh
1985-1987: Retail Assistant, Princess Mall site (Jones)
Pre 1985: Number of sales related roles
EDUCATION/TRAINING
A variety of job based training courses along with GCSE (equivalent) passes which included both maths and English
INTERESTS
I am a keen theatre attender and enjoy all sorts of live theatre events from musicals to pantomime from theatre
production’s to variety shows.
I enjoy cooking as well as eating out.
I am a member of my local gym.
A keen football supporter when I am able to attend matches.
In my spare time I have also project managed home refurbishments to a high standard during my time as fabric
convener at my local church.
REFERENCES AVAILABLE UPON REQUEST