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KATIE CHARLETT
- 1. KATIE CHARLETT Flat 5Churchill House, 409 Banbury Road, Oxford OX2 7RF • Tel: 07814413290 katielcharlett84@outlook.com I am a keen and enthusiastic person. I have great communication skills and work well independently and as part of a team. I am driven and determined to achieve great results with high standards. I seek to develop myself and others in a high performing team with feedback and coaching. I am looking for a role that I will be able to work in a team where I can use my leadership skills to influence and develop those around me. I have been with the same company for 17 years and am looking to move to Sydney which is why I am seeking new opportunities. One of my key achievements with Clarks is supporting and playing a part as area sales manager to deliver a record 17th back to school period in my 25 stores. This was from seeking commercial activities, great training and inspiring the team around me. WORK HISTORY Area Sales Manager Clarks Shoes Central Region UK June 14 to present Lead a team of 25 stores with an area business plan that is in line with Clarks retail strategy to deliver exceptional results with a turnover of £16.8m. This includes working with both retail and franchise owned stores. - Engage and influence store managers and franchisees to drive key business objectives. To be the first choice for style with comfort that’s effortless and personalised. - Recruit and train store managers - Create an inspiring selling culture - Identify commercial opportunities in stores - Listen and communicate with store managers to identify how to deliver a great consumer experience - Responsible for delivering KPIs (sales, consumer satisfaction, conversion, margin, profit and loss) in my 25 stores - Feedback to the business to influence future business decisions - Have great planning and organisation skills - Agile and able to react quickly to trading actions and opportunities - Plan, create and deliver area meetings Last year I delivered +2% on previous turnover of £16.8m. I have successfully made a return on investment from the business with a refit of one of my stores, increasing the turnover from £708k to £750k in the first year of trade. For year to date my profit is 37.6% of sales (£3.3m) compared to the UK business 33.3%.
- 2. Store Manager Clarks Shoes Oxford June13 – June14 Responsible for delivering budget through a developed and engaged team and great shopping experience in a large turnover store (£2.6m) - Deliver store sales budget and KPIs (sales, consumer satisfaction, conversion, profit and loss) - Have a store business plan in line with area and business objectives. To be the first choice for style with comfort that is effortless and personalised. - Recruit, train and develop a high performing team (5 0team members) - Responsible for admin, security and health and safety in store - Support area sales manager on the area at meetings and with poor performing stores - Engage and inspire a high performing management team for succession on the area - Give regular feedback to area sales manager to identify trading opportunities - Create a great atmosphere to work and shop in My key achievements in Oxford was a record back to school period. I delivered the record sales in one week for the store of £81k and had a record year delivering £2.65m. The store was recognised for being store of the week for the UK business 3 times in a year. Store Manager Clarks Shoes Banbury Dec 2012 to June13 t Lead a team to successfully deliver a great shopping experience for our consumers and achieve great results. - As above but with a smaller team (20 team members) My key achievements whilst in the Banbury store was to recruit and train a successful management and sales team. I grew the stores turnover to £1.5m from £1.4m. Project Change Lead Clarks Shoes Central Jun 2011 to Nov 2012 Implementing a consumer experience change program in stores, supporting and enabling store teams to display great behaviours to delight their customers. Demonstrated and created a positive feedback culture to further develop and engage the team. - Built open and honest relationships with all managers - every one of my stores achieved implementation within planned time frame - create a feedback culture - be well planned and organised - able to react and respond with agility - influence and engage with store managers of all levels - deliver presentations and training meetings My key achievements whilst a project change lead was to successfully lead every one of my stores through the implementation program, they all got signed off with an amber or green status. Whilst through implementation stores had a swing of +6% ahead of the rest of the
- 3. business. Assistant Manager Clarks Shoes Oxford 2006to Jun 2011 Supporting store manager to lead and train the team to drive sales in line with store objectives and deliver a great shopping experience to consumers. During my time as assistant manager I became the area payroll specialist where I successfully controlled stores spend to have an impact on the area profit and loss. In the period of while I was the assistant manager of the store, it had a record year and became one of the top 25 in the UK business with at the time sales of £2.4m Team Leader Clarks Shoes Oxford 2000-2006 I was responsible for a team within a department. During this time I developed and received training to become a senior team leader which involved being responsible for the store in the managers absence and responsible for my direct teams performance. During my time of team leader on the ladies department I achieved a record year of £1m. EDUCATION Cheney upper school GCSE's Oxford 1996 to 2000 English lit A English language B Science BB Maths A History B Art A R.E A French B INTERESTS My main interests include keeping fit, enjoying the outdoors, socialising. I like to eat well and maintain a healthy lifestyle. REFERENCES – available upon request