Rohan Thomas Komatt has over 20 years of experience in retail management roles of increasing responsibility. He is currently a Customer Services Manager at Argos, where he manages a team of 50 people and oversees an £8 million business. Prior to this, he held roles such as Sales and Service Development Manager at British Home Stores and Sales Manager at Harrods, where he improved sales, service standards, and profitability. He possesses strong leadership, customer service, and business skills.

1. Rohan Thomas Komatt
Apt 331 The Bakery, Ormeau Road, Belfast BT7 3GB
Tel: 07896474246 rohankomatt@yahoo.co.uk
Personal Profile
An energetic and enthusiastic Retail Manager with 20 years experience in all aspects of retail
management including people management, stock management, merchandising and sales.
Demonstrates a proven track record of achievement in fast paced, result-orientated environments
including Harrods, Harvey Nichols, Bhs and currently Argos. Possesses excellent customer
service skills and sound business acumen plus decision making and initiative. An effective team
leader and team member ensuring that targets are always met and expectations exceeded.
Career History
Argos, London April 2009 – present
Customer Services Manager
Managing teams of up to 50 people with an £8 million pound turnover; 4,000 sq feet.
Reported to the store manager:
Responsibilities: -
• Develop a store culture focused on delivering great customer service
• Formulate action plans in response to mystery shop and customer feedback
• Monitor, analyse and improve customer experience in key areas (greeting, product selection,
queuing, payment, and collection)
• Plan staff deployment in line with agreed budgets
• Deputise for the store manage
• Recruitment, conducting appraisals and performance reviews
• Providing training and development, resolving health and safety, legal and safety issues
• Communicate company wide goals and strategies
• Promote a positive and rewarding working experience
Key Achievements: -
• Increased average mystery shop score from 60% to 90%
• Sales increase by 10%
• Achieved platinum KPI results for service, sales and financial services
• Developed and coached team leaders through training programs

2. British Home Stores, Bromley May 2006 – April 2009
Sales and Service Development Manager
Managed the Homewares and Furniture division; 50 staff; Annual turnover £6 million; 18,000 sq
feet. Reported to the store manager:
Responsibilities: -
• Recruit, manage and develop sales staff
• Sales analysis to inform stock management and merchandising decisions
• Maintain a strong presence on the shop floor, providing leadership by example through
effective customer engagement and service
• Analyse and streamline point of sale ordering systems and procedures
• Build and manage supplier relationships
• Conduct monthly reviews of sales targets and budgets with the store manager
• Contribute to merchandising plans linking with catalogue and seasonal themes, working
closely with the Display manager
• Ensure compliance with shop floor health, safety and legal requirements
Key Achievements:-
• Successfully planned and coordinated the introduction of new product ranges
• Increased furniture sales and order accuracy, largely due to improved product training and
efficient use of on-line point of sale ordering system
• Improved service standards - measured through customer comments and guest shop reports
• Created a dynamic shop floor atmosphere with regular events and demonstrations
HARRODS Ltd, London Sept 2000 – May 2006
Sales Manager Home Electrical & Cook Shop (August 2002 – May 2006)
Managed Home Electrical and Cook Shop department; 40 staff; Annual turnover £7 million;
Reported to the floor manager:
Responsibilities: -
• Oversee shop floor sales activities
• Recruit, manage and develop staff (managers and sales consultants)
• Manage and coordinate external concessions
• Organise special events, demonstrations and promotions.
• Work closely with buying team on stock control, promotions and events
Key Achievements: -
• Successfully launched a new department
• Improved service standards - customer complaints decreased by 50%
• Increased turnover due to improved staff product knowledge and confidence
• Reduced costs by streamlining procedure for processing special orders, customer returns,
wastage and till discrepancy
Assistant Manager of Crystal Departments (August 2000 – September 2002)
Assisted the department manager in day-to-day operations; 16 staff
Responsibilities: -
• Recruitment and manage staff
• Maintain high customer service standards

3. • Liaising with the buying department on stock control and merchandising
SMYTHSONS OF BOND STREET August 92 – May 2000
Upmarket stationery retailer; five outlets; £15 million annual turnover:
Manager of Retail Outlet
Managed the Smythsons outlet within Harvey Nichols department store;
Six sales staff; Annual turnover £800 000; Reported to the Retail Director:
Responsibilities: -
• Recruit, train and manage sales staff
• Buy and merchandise product range
• Represent Smythsons within Harvey Nichols
• Sales and marketing Smythsons for Harvey Nichols
Key Achievements: -
• Increased turnover by an average of 15% per annum
• Adopted the Smythsons brand to fit the contemporary Harvey Nichols style
• Expanded product range
• Attained first prize in a good housekeeping and display competition
KNOBS AND KNOCKERS, London Mar 89 – July 92
Retailer of brass hardware; 60 retail outlets in the UK:
Branch Manager (April 90 – July 92)
Managed West London branch of five people
Development Assistant (Mar 89 – April 90)
One of a team of four, responsible for opening new shops throughout the UK
Education and Qualifications
Western International University, London 1984 – 88
MBA in Business Administration (1988)
B.Sc. (honours 2.2) in Administration (1987)
Greenwich College, London 1981 – 84
Diploma - Institute of Administrative management (1984)
Diploma - Association of Business Executives (1982)
Middlesex Polytechnic, Hendon, London 1978 – 80
OND Diploma – Hotel and Catering Management
References
Available on request