This document contains a resume for Nick Bacon. It summarizes his 35 years of experience in retail leadership roles, with a focus on his most recent role as Department Manager for Home & Catering at John Lewis Bluewater and Tunbridge Wells in Kent, England from 2013 to 2014. It also lists his educational background and interests.

1. Nick Bacon
Address: 13/66 Murray St, Prahran, Melbourne, 3181
Email Address: nick2oct@gmail.com Mobile: 0422 729193
PROFILE:
I am a passionate & experienced retailer of 35 years who has demonstrated outstanding leadership,
managerial & organisational skills in delivering numerous department and branch projects. A results
orientated leader whose self motivation consistently delivers results & meets targets in all aspects of
my role. I have used my commercial expertise to consistently turn around underperforming areas to
be ahead of the division. I am passionate about my team taking greater responsibility for their own
development and to have a pride in their business.
Key Business Achievements
 Department Sales + 13.8% ahead of last year (LY) & +25.2% ahead of budget,
Measured against Branch 0.4% & Divisional Ave 8.4%.
 Customer Service 88%. Measured against Division 80% & Target 80%.
 Stocks 96.3% in stock. Measured against Target 94%.
 Staff Costs 7% below man hours. Measured against Target achieves man hours.
 Staff Satisfaction Survey 76.2, ahead of branch 74.2 & level with Division 76.2
Measured against Target – achieve Branch/Divisional Average.
EMPLOYMENT HISTORY:
Previous Employer – John Lewis Bluewater, Kent & in Tunbridge Wells, Kent, England
Start Date August 1979 – November 2014
Current Position – Department Manager – Home & Catering Dec 2013 – Nov 2014
Responsibilities
 Delivering operation excellence across the whole branch including meeting sales
budget, profit on catering, achieving customer service targets, on shelf availability,
team well being & development, merchandising and shop keeping standards.
 Head of Branch – regular
 Line Manager to 4 Section Managers (SM’s) responsible for a team of 70 and a
branch turnover of £26.3m ( $47.3m ) Omni channel .
Department Manager June 2012 – Dec 2013
Fitted Kitchens & Bathrooms, Small & Large Electrical, Utility Shop & Kitchenware
Achievements
 Pre appointment department sales down for 3 years. Strategically & commercially
turned sales around to current position up £1.7m ($3.1m) on LY & £2.5m ($4.1m) on
Budget.
 Won 2012 Olympic Customer Service competition & the Quarterly Award for
Customer Service & an 80% customer satisfaction rate ahead of the branch &
divisional average. Current position 88%. Last year 56%

2.  On joining new department identified an opportunity to improve the long standing
poor customer service. Lead from the front, engaged all stakeholders & drove the
SM’s giving clear expectations.
 Successfully project lead the new Fitted Bathroom concept. Engaged key
stakeholders in branch and at head office, held regular updates & resolved planning
problems. Delegated key responsibilities. Re - merchandised 80% of the department
in 3 weeks.
 Achieved branches best increase in this year’s team satisfaction survey by 25 points
to be above both branch and divisional average. Engaged team at all levels, giving
honest feedback and motivated team to be part of the culture change essential to
moving the department forward.
 Record 1st day and sales week. Identified post first clearance the need to change how
we merchandise clearance. Motivated SM’s and team through vision & gave clear
direction. Set the challenge of organising this during peak trade at Christmas.
 Won Quarterly Award for Profit. Joined Kitchenware & identified wastage was a key
area that needed addressing. Made decision to delay targeting to focus on greater
area’s that needed addressing. Identified key area’s to target, engaged the support of
key stakeholders from the branch and achieved a 20% reduction in the first quarter.
Department Manager August 2009 – June 2012
Linens, Bathroom Accessories & Haberdashery
 Project lead the Branch till reintegration to departments, generated buy in at all levels,
communicated to 150 + stakeholders at all levels throughout timescale; ensured
training across the branch pre reintegration and each department completed a TPA
so their new staff members contracts matched this. 100% of team got one of their top
3 department preference; a smooth and successful transition.
Department Manager August 2006 – August 2009
Gifts, Gift Food, Home Accessories, Mirrors, Picture & Lighting
Department Manager Gifts, Gift Food, Home Accessories & Pictures June 2003 – August 2006
Department Manager Stationery March 2000 – June 2003
Section Manager Various Departments - Oxford Street, London Jan 1986 – March 2000
Numerous positions August 1979 – Jan 1986
SKILLS:
Personal Alcohol Licence Holder, Assessor Trained, Numerous management courses, Performance
management course
IT: Microsoft Office, Word, PowerPoint, I Browser, ICE
EDUCATION:
1974 -1981 Ravenswood School – Bromley: 2 O levels, 7 GCSE
INTERESTS:
 Playing 5 a side Football, Badminton, Jogging
 Travel - in 2011 spent 6 month’s travelling the world as part of my John Lewis long service award.
 Gardening & Socialising.