Sony Thomas is an Indian national with over 20 years of experience in retail operations management. He currently serves as the Retail Operations Head for Sports Corner in Qatar, managing sales, warehouses, and new store openings. Previous roles include Operations Manager for Apparel Group and Area Manager for various brands. Thomas holds a Bachelor's degree in Commerce and is proficient in English, Hindi, Malayalam, and basic Arabic. He aims to utilize his leadership and people management skills to contribute to organizational success.

1. SONY THOMAS
PERSONAL INFORMATION
Nationality : Indian
Date of Birth : 5th
, February 1972
Sex : Male
Martial Status : Married
Driving : Valid Qatar, Indian, Kuwait and U.A. E driving License
CARRER OBJECTIVE
To obtain a position of responsibilities that utilizes my skills and experience and keen to work in an
environment where I can enrich my knowledge.
AWARDS RECIVED
Service champion March – 2003
Top of the Spiral Award, for completion of Marks & Spencer “YOU ARE THE DIFFERENCE”
Training course
TRAINING ATTENDED
Retail Sales and Operations Management training held in Montreal Canada. 2009.
Quality customer service and personality development program
Active Tele-communication processing workshop
COMPUTER SKILL
Windows 95, Windows 98, Windows 2000, and Windows XP
Microsoft Office 2000 and Microsoft office XP
Good at Internet and Email functions.
Skills:
Excellent oral communication skills, Excellent people management Skill, Effective interpersonal skills
with all levels, Ability to develop and maintain excellent fashion merchandise presentation standards,
Proven leadership skills in training, coaching, developing, motivating, and selling, Knowledge of lawful
employment practices,
Ability to read, interpret and set strategies based on various reports, Ability to manage corporate
directives and maintain excellent records, Proven ability to lead employees across different geographic
CONTACT INFORMATION
Address Sony Thomas,
0 Mobile 00974 74797914
E E-mail : sonysmi@gmail.com

2. locations ,Strong human relation skills and ability to work and support a team environment. Business
Planning, Team Management, Sales Management, Marketing.
WORK EXPERIENCE:
Retail Operations Head. May 2015 Till Date.
Sports Corner
Doha Qatar.
Number one Sports retailer in Qatar, Franchise partner Adidas Qatar.
My Job responsibilities include:
Manage the retail sales & warehouse operations of the Company, ensuring that agreed customer service
standards & respective revenue & throughput targets are achieved or exceeded, while at the same time
managing costs within budget, Recruitment of New Staff.
PROJECTS HANDELLED New Store opening.
Renovation of Sports corner The Mall (Doha) June 2015
Opening of the biggest Sports corner Standalone Store (Doha) 2300Sqm August 2015
Renovation of Adidas Store in Landmark Mall (Doha) 1400 Sqm March 2016.
Responsibilities:
Responsible for the development & articulation of the vision & strategy for the regions/stores
Responsible for retail store budgeting
Responsible for ensuring that the revenue targets for the stores are achieved or exceeded.
Motivate & challenge Area Managers to achieve sales & profit results.
Communicate store operations strategy & ensure its consistent execution
Responsible for all aspects of the warehousing & distribution function for Sports Corner business,
ensuring an effective & efficient operation, service levels are met or exceeded & all activities are carried
out within the financial budgets agreed with the Brand principals.
Champion the highest level of customer service across the retail business.
Ensure an exceptional level of store merchandising standards are executed across all stores
Establish and maintain a successful work culture. Recruit, retain, and develop an effective
regional/store/warehouse management team. Coach & mentor store and warehouse management to
facilitate their professional and personal growth.
Determine annual regional/store budgets in collaboration with Regional Management and other senior
executives
Work with other senior executives to drive key initiatives within the business
Oversee the development of clear processes to control shrink resulting from customer and staff theft and
damage to displayed and stored merchandise.
Oversee the development and implementation of standards of best practice throughout retail operations
Proactively monitor warehouse and regional/store performance taking remedial action and implementing
operational improvements as necessary
Clearly and consistently communicate retail priorities and objectives to the regional/store management
team through the Area Manager Monthly Meetings

3. Understand the changing retail landscape in order to take advantage of new opportunities
Implement continuous improvement projects
Review and agree with the General Manager, Chief Financial Officer and Managing Director the
merchandise price points to reflect the brand values and local competition
Achieve and exceed all assigned Targets
OPERATIONS MANAGER. September 2012 till March 2015.
(Apparel Group)
Working for Apparel group, one of the largest retailers in the Gulf with branches in U A E, Qatar,
Oman, Bahrain, Saudi Arabia, and Kuwait with Major brands like Aldo, Nine West, Kenneth Kole,
Sketchers, Call It Spring
Charls & Keith, Tommy Hill figure, Dune, MBT etc.…
My Job responsibilities include:
Manage the retail sales & warehouse operations of the Company, ensuring that agreed customer service
standards & respective revenue & throughput targets are achieved or exceeded, while at the same time
managing costs within budget, Recruitment of New Staff.
PROJECTS HANDELLED New Store opening.
Opening of the First Call It Spring Store Kuwait 2012 Area Manager
Opening of Tommy Hilfiger Avenue’s Phase 3. 2012 Operation Manager.
Opening of Tommy Hilfiger Kids Avenue’s 2012 Operation Manager.
Opening of Dune Sharq & Avenue’s 2012 Operation Manager.
Opening of MBT Avenue’s Phase 3 2013 Operation Manager.
Opening of Kenneth Cole Avenue’s Phase 3 2013 Operations Manager.
Opening of After Shock Avenue’s Phase 3 2013 Operations Manager.
Relationships with:
• General Manager:
Monthly meetings to discuss company performance and to discuss future strategy
Regular meetings to update the M.D. with new future initiatives and any outstanding issues and action
planned to address the same. Formal personnel performance reviews every 12 months
• Brand Manager:
Regular meetings to discuss new promotional activity and the performance of previous promotions as
they relate to the stores. Discuss feedback from store personnel and customers
• H.R Manager:
Monthly meetings to discuss new store management and supervisory appointments
• Area Managers & Store Managers
Monthly meetings (Area meetings) to discuss current store performance, future collections, and new
operational processes. Regular meetings to discuss regional and store performance in relation to budget,
adherence to current policies and procedures, staff and security issues
• Warehouse Manager
Weekly meeting to discuss any distribution or staff issues, new practices and any planned investment
Regular meeting relating to the delivery of merchandise to the stores
Formal personnel performance reviews every 6 months
• Visual Merchandiser:
Weekly meeting to determine how new stories can be displayed to maximum effective.

4. Area Manager Aldo, Aldo Acc & Call It Spring May 2007 till August 2012
(Apparel Group)
Selecting, training, motivating and developing staff;
Ensuring that Store premises are maintained to company and legal standards, monitoring the
business performance of Stores and setting and achieving Sales targets; broadening awareness of
market and competitor activity. Guide and coach the Store Managers/ Supervisors in managing the
store efficiently.
Seek to improve the staff awareness of stock loss and ensure procedures of reducing shrinkage are
implemented Prepare the Budget for the Stores under supervision. Report the needs of the stores and
follow the requirements. Daily Weekly Monthly Sales Reporting. Meet the employee grievance.
Should follow the slow and fast moving merchandise. Maximize sales and exceeds areas sales
target. Ensure Space and stock managements. Plan and organize key promotions events. Monitor
the sales performance of the events/promotion and highlights area for improvements. Supervise the
visual merchandising of the stores and drive high commercial standard of visual merchandise in
conjunction with the visual VM team, this is including the window display and store entrance Initiate
and promote high standard of in store training.
Ensure that daily briefing s is carry in all the area of responsibility. Conduct a yearly employee
appraisal followed by coaching and directions. Ensures that area of responsibility are fully
compliant with required administrative Ensure a comprehensive stores operations visits based on
regular planed schedules, action plan and follow up on given tasks. Ensure efficient customer
service and seek for opportunity to improve customer satisfactions.
LIFE STYLE (LANDMARK GROUP).
STORE MANAGER MAY 2005 TO APRIL 2007
The role is responsible to efficiently manage store operations and sales contribution through maximizing every
Opportunity to drive sales
Reduce stock loss and maintain cost controls. The position in-charge in delivering the highest levels of motivation
Development of team members and store compliance of all the brand's standard operating procedures (SOPs).
Renovation of lifestyle Abu Dhabi 2006 Store Manager
AL FUTTAIM SONS (MARKS & SPENCER) KUWAIT FEB 1999 TILL APRIL 2005
DEPARTMENT MANAGER
Opening of Marks and Spencer Kuwait 1999 Department Manager
AL-FUTTAM SONS (TOYS R US) DUBAI OCT 1996 TO JAN 1999
SALES ASSISTANT
Opening of Toys R Us Abu Dhabi 1996 Sales Assistant
Languages Ability Level
English Speak and write Excellent
Hindi Speak and write Excellent
Malayalam Speak Good

5. Arabic Speak Average
EDUCATIONAL QUALIFICATION:
Bachelor of commerce March 1993
Mumbai University,
Mumbai, India.

6. Arabic Speak Average
EDUCATIONAL QUALIFICATION:
Bachelor of commerce March 1993
Mumbai University,
Mumbai, India.