Zar Khan is an experienced General Manager and sales manager with over 20 years of experience in retail management. He is currently the General Manager of the flagship Dixons Carphone store in Birmingham City Centre, where he manages 30 staff and is responsible for an annual turnover of £1.4 million. Prior to this role, he held positions as Branch Manager and Sales Consultant for Dixons Carphone as well as Manager for Tandy Retail, where he consistently exceeded sales targets and coached staff.

1. Zar Khan
76 Etwall Road, Hall Green, Birmingham, B28 0LE
07985 000080 zar000khan@yahoo.co.uk
 An enthusiastic and industrious sales manager with strong planning, organisational and
customer service skills.
 Thrive on exceeding set goals and always looking to improve.
 Articulate, friendly and able to build rapport with people at all levels.
 Regarded as a flexible and co-operative team player who takes pride in maintaining high
standards.
CAREER HISTORY
Dixons Carphone October 2000 – present
General Manager of Flagship Store Birmingham City Centre, July 2007 – Present
 Responsible for an annual turnover of £1.4million.
 Manage 30 members of staff including 4 managers.
 Consistently exceeding KPI targets and achieving budget, with target not being missed over
the past 3 years.
 Regularly in the Top 10 stores for volume in the country.
 Centre of Excellence for the Midlands, to inspire other stores to replicate and deliver on a
similar level.
 Promoted 6 managers from within the store as current successful branch managers.
 Cover for the regional manager in their absence, which included liaising with various
departments of the business as well as senior managers, and carried out regional meetings.
 Senior manager within the territory and accountable for the regional insurance performance.
Achievements included taking the region from the bottom of the territory to the top.
 Involved with senior directors in initialising key projects to shape the future of the business,
one which included the wireless project rollout in which the company now is basing all its
strategies.
 Embedded the new World Class Service process and regularly scored top 5 in the region on the
Net Promotor Score.
 Involved with “Perfect Rota” project over a course of 9 months, which entailed studies of other
companies and collated best practise to present back at boardroom level.
 Ongoing training and development for both consultants and branch managers, one was which
to train the managers on how to motivate, challenge and develop their teams.
 Involved with recruitment for store and region, as well as running assessment centres for
internal and external candidates.
 Carry out various investigations and disciplinary meetings on behalf of the company.
 Attended many developmental courses which included grow to management, problem solving,
carry out disciplinary and planning.
 Attended a unique Neuro-Linguistic Programming (NLP) training course.
Branch Manager Oldbury, Oct 2002 – Jul 2007
 Successfully drove the performance of the store from a standard store doing £150k per annum
to a premier store achieving in the excess of £780k per annum within a 12 month period.

2.  Increased the team from 4 members of staff to 15.
 One of only 6 stores in the company to be successful in the key store challenge which was to
double the margin within a 6 month period.
 Introduced new roles within the company, i.e. customer service, operational and
administration.
Sales Consultant Merryhill Centre, Oct 2000 – Oct 2002
 Consistently exceeding sales target.
 Top revenue earner for the company in 2001.
 Completed a 3 month secondment as manager in Worcester.
Tandy Retail Feb 1997 – Oct 2000
Manager Leamington Spa, Mar 2008 – Oct 2000
 Consistently exceeding KPI’s.
 Coaching and developing team.
 Achieved high standards throughout the whole store.
Sales Assistant Stratford-upon-Avon, Feb 1997 – Mar 1998
 Achieved top Cable & Wireless sales over a period of 12 months for the company.
 Consistently exceeding target.
 Carry out operational and administration duties.
 Successfully completed management trainee course.
Europcar Oct 1993 -Feb 1997
Transporter, Nationwide
 Transporting various vehicles nationwide.
 Planning routes.
 Excellent time keeping.
EDUCATION
Solihull College 1990 – 1993
BTEC National Diploma International Trade
Golden Hillock Secondary School, Birmingham 1985 – 1990
GCSE English Language, English Literature, Business Studies, Maths, CDT,
Religious Education.
PERSONAL INFORMATION
Date of Birth: 24 January 1974
Mobility: Full UK driving licence
Interests: Enjoy travelling and have visited many countries throughout the world. I

3. also enjoy football and play weekly for a local team. Another one of my hobbies is snooker which I
play at the local club.