This document contains the resume of Nevine Fayez Narouz Soliman. It summarizes her professional experience working in reservations and revenue management roles for hotels in Dubai and Egypt over the past 15 years, including her current role as Destinations Manager at Desert Palm Dubai Resort. It also lists her education, skills, languages, and computer proficiencies.

1. Nevine Fayez Narouz Soliman
Tel.: +971509346806
E-mail: nana.nana03@yahoo.com
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Objectives
Seeking a position with an interesting and challenging career offering different exposures in different locations, whereby
my educational and interpersonal skills could be used and emphasized, to enable me to develop my skills in different
aspects.
Education
University Bachelor Degree in Tourist Guidance (June 1999)
Faculty of Tourism & Hotels – English Section, Alexandria University, Egypt
Accumulated Grade: Good
Professional Experience
Desert Palm Dubai Resort
Dubai – UAE  From: Mar. 2013 till: Present - Destinations Manager
Boutique Hotel - Rooms, Suites, Villas
 Preparing 2014 & 2015 rooms’ revenue budget for Minor International Group
 Preparing 2014 rooms’ revenue budget for owner Al Bawardy Group
 Preparing 2014 & 2015 rooms` revenue budget presentation
 Preparing 2014 Q review reports for Minor International Group
 Preparing 2014 & 2015 BAR spectrum
 Handling sales & marketing monthly reports for Minor International Group
 Handling availability, rates & packages for OCM
 Participate in OPMS configuration – April 2014
 Create packages for IBE to push sale trough the year
 Holding the weekly revenue meeting
 Handling the daily STR, BOB & OTB reports
Creating rate codes & Package codes in OPMS
Loading rates & allotment in OPMS
 Monitor OTAs & FIT rates to maximize the hotel room revenue
 Applying the yield rules in order to maximize revenue such as monitor
complimentary, upgrade, travel industry booking…etc (exceeding 2013 rooms
revenue budget with increase of AED 506.719 and AED 178.00 for ADR).
 Handling all online web sites & online channel manager (rates, open sale, stop
sale, promotions, comparison report, commission and any other requirements)
 Handling DTCM reports
Handling the daily reservations operations such as checking entered on bookings,
rate codes, groups, cancellation, no show, traces, wash down….etc
 Checking availability on daily basis to take the necessary action (stop sale,
close OTAs, increase or decries rates, applying promotion…etc)
 Training new staff

2. 
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
The Monarch Dubai Hotel
(The H Dubai)  From: Jan. 2012 till: 20th. July 2012 - Reservations Manager
Dubai – UAE
5* 236 Rooms, Suites, Apartment
 Handling all reservations received by fax, email, online & phone
 Making revision for all arrivals and entered on bookings daily
 Handling competitive, pick up reports and DTCM reports (daily &
monthly)
 Handling all online web sites (rates, open sale, stop sale, promotions,
comparison report, commission and any other requirements).
 Handling groups
 Handling Invoices & payment
 Training new staff
 Review commission
 Handling cancellation and no show charges.
 Loading rates in Opera (in case revenue manager is not available).
Dubai Marine Beach Resort
5* 195 Rooms & Suites
Dubai, U.A.E  From Nov. 2008 till Jan. 2012 Revenue Manager:
 Handling the daily pick up report
 Handling the monthly revenue reports
 Providing the rates strategy for reservations department
 Holding the weekly revenue meeting
 Making revision for all arrivals, in house lists and entered on bookings daily
 Handling all online web sites (rates, open sale, stop sale, promotions,
comparison report and any other requirements)
 Handling groups
 Handling up selling commission
 Training new staff
 From Nov. 2007 till Nov. 2008, Sales & Reservations Coordinator:
 Handling all sales requests received by fax, email and phone.
 Making revision for all arrivals, in house lists and entered on bookings daily.
 Handling all online web sites (rates, open sale, stop sale, promotions and any
other requirements)
 Handling groups
 Handling Invoices & payment
 Handling up selling commission
 Training new staff
 Making show-round for hotel
 Providing availability informations for airport bookings counter
 Washing down the system weekly

3. Flash International Hotels  From: May. 2005 till: Sep. 2007, Reservation Manager (Sea Club Resort-
Cairo – Egypt Sharm El Sheikh 5* 350 rooms)
Central Reservation Office
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 Handling all reservation faxes, mails & phones receiving
 Making revision for all arrivals, in house lists and entered on bookings daily
 Loading rates
 Handling all reports (daily & monthly)
 Handling stop sale
 Handling all groups
 Handling Invoices & payment
 Training new staff
 From: Jul. 2004 till: May. 2005, Assistant Reservation Manager (Tulip Resort –
Marsa Alam 5* 246 rooms)
 Handling all reservation faxes, mails & phones receiving
 Making revision for all arrivals, in house lists and entered on bookings daily
 Handling all reports (daily & monthly)
 Handling stop sale
 Handling all groups
 Handling Invoices & payment
 Training new staff
Inter Gulf Travel  From Dec. 2003 till: Jul. 2004, Reservation Supervisor (Russian Department):
Cairo – Egypt
 Handling all bookings receiving from the agent in Russia (Deep Tour)
 Handling all bookings with all hotels in different durations
 Making revision for all flight lists & hotels booking list
 Handling stop sale
 Handling all groups
 Handling hotels payment (cash / vouchers)
 Training new staff
The Ritz-Carlton Hotel  From Aug. 2002 till: Dec. 2003, Reservation Agent:
5* 307 Rooms
Sharm El Sheikh, Egypt  Handling all reservation faxes, mails & phones receiving
 Handling online bookings
 Making revision for all arrivals
 Handling stop sale
 Washing down the system weekly
 Handling payment (cash / vouchers)
 Handling daily report (pick up report)

4. Welcome Tours  From Apr. 2002 till: Aug. 2002, Tour Operator:
Kuoni Zurich
Hurghada, Egypt  Handling all reservation faxes, mails & phones receiving from the agent
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 Handling all flight lists and hotels lists in different durations
 Handling daily report (Hotels Transfer Report)
 Handling stop sale
 Handling hotels vouchers
 Handling flight tickets
Sheraton Soma Bay  From Mar. 2001 till: Mar. 2002, Reservation Agent:
5* 310 Rooms
Hurghada, Egypt  Handling all reservation faxes, mails & phones receiving
 Making revision for all arrivals
 Washing down the system weekly
 Handling stop sale
 Handling payment (cash / vouchers)
Travco Travel  From Jan. 2001 till: Mar. 2001, Executive Secretary for the branch manager:
Hurghada, Egypt
 Maintaining filling system, Faxing
 Answering telephones and handle customers requests in appropriate manner.
 Handling all mails
 Following up tour leaders’ presence & absence
 Create meeting agenda and minutes
 Writing memos & letters-and perform all secretarial duties
Nubian Village Resort  From Nov. 1999 till: Dec. 2000, Communications Agent:
5* 263 Rooms
Sharm El Sheikh, Egypt  Handling all internal & external phone calls
 Handling wake up calls
 Handling all faxes received
 Making international & local calls vouchers
 Handling the daily competition report
Personal Skills
 Creative thinker, able to innovate and come up with new ideas with different approaches
 Very dedicated to work
 Self teaching
 Decision maker and taking the ownership
 Good interpersonal skills in terms of influencing and listening
 Ability to succeed in ever challenging environment, highly flexible
 Opera training, leaders club training and guest care training.
Languages
 Very Good command of written and spoken of English
 Excellent command of written and spoken of Arabic

5. 5
Computer Skills:
 Microsoft Office
 Internet
 Opera Hotels System - OCM
 Fidelio Hotels System
 Pro-Master Hotels System
 Winhms Hotels System
 LHW (Leading Hotels of The World), Expedia, Booking.com, Venere, HRS, Asia Middle East, Utell, Ghix, Agoda, Orbitz,
Laterooms.com, Mr. & Mrs. Smith, Trust, GHA and Splendia online booking systems
 Lanyon (GDS system)
 Siteminder channel manager
 STR
 Affilired booking system (marketing system)
Personal Details
 Nationality: Egyptian
 Date of Birth: 08th. March 1975
 Marital Status: Single