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Peggy-Wilson (1)
- 1. Peggy Wilson Administrative Assistant- Crowne Plaza Hotel Downtown Dallas, TX peggywilson.coordinator@gmail.com - 972.997.5846 Results driven, skilled Team Leader with proven ability to lead, train, manage, and motivate. Highly energetic customer service professional who is seeking a position as an Administrative Assistant in a leading, reputable company. I am outgoing and personable with good work ethic and excellent phone manners who can be an asset to your company. WORK EXPERIENCE Administrative Assistant Crowne Plaza Hotel Downtown - May 2014 to Present • Making group reservations • Details include cut off dates, group deposits, direct bills • Group turnovers • Make changes in inventory as needed in group blocks • Process VIP reservations, amenity requests • Telephone coverage to assist with sales, catering and conference planning • Interact with front desk and all operating departments within the hotel • Sales commissions • Keep up with sales schedule Campaign Manager ABQ Marketing Group - Albuquerque, NM - August 2012 to May 2013 • Maintained current information for contacts, vendors, and guests • Utilized proven marketing strategies • Promoted client products/services to consumers • Trained new employees on multiple campaigns • Interviewed potential new hires • Inventory management Campaign Manager Dallas Roadshow - Dallas, TX - July 2011 to August 2012 • Managed design and production for printed materials, brochures, signage, and other marketing materials • Drove sales and revenue • Managed timelines and budgets • Networked inside and outside leads and build relationships with existing clients • Attended weekly sales meetings • Reflected client's core competencies and mission statements to maximize marketing Concierge Sheraton Dallas North - July 2005 to July 2011 • Executed daily operations of VIP lounge • Made dining and other reservations for local and VIP patrons • Coordinated travel arrangements for tours, shows, and events
- 2. • Provided informationregarding flights, shuttle, directions, and entertainment Front Office Supervisor Summerfield Suites - Addison, TX - July 2004 to July 2005 • Executed daily operations of front desk check in and outs • Billing of all transactions • Resolved problems arising from guest complaints • Confer with other department heads to ensure coordination of hotel activities • Weekly staff meetings Flight Attendant Southwest Airlines • Greeted passengers boarding aircraft, directing to their seats, and informing of emergency procedures • Administrated first aid to passengers in distress • Instructed preflight briefing; insuring passengers comfort and safety concerning weather, altitudes, routes, and emergency procedures • Prepared reports on beverage inventories, cabin equipment and problems encountered EDUCATION Certification in Tourism Brookhaven Community College - Dallas, TX Diploma in VOLUNTEER South Garland High School Wyly Theater Morten Meyerson Symphony Center