The document discusses knowledge management and how Web 2.0 tools can be used to share, innovate, reuse, collaborate and learn. It describes how knowledge exists everywhere and is impacted by different generations currently in the workforce. Web 2.0 allows knowledge to be decentralized, distributed and dynamic. Tools like blogs, wikis and social networking can help connect people and spread knowledge in new ways.

1. Management Development Seminar Knowledge Management or the missed out corporate resource For Students from ESCP-EAP By Lukas Ritzel, Feb 2008

19. Miro Nationality: former Yugoslavia Expertise: Just about every single corner of our school Jobtitle: Maintenance Joblevel Knowledge Worker Describe his knowledge > tacit knowledge

22. Competitive Market Collaboration Tools Job 4 life / ever learning Everybodies Brain

25. The Type of People Now Employed “ Silent” Generation (born 1930-1945) Born with the military technologies that were to lead to analog, digital and virtual technologies “ Baby-Boom” Generation (born 1945-1960) Born with the analog and space technologies that accelerated the development of digital technologies Generation “X” (born 1960-1975) Born among analog technologies (telephone, TV), witnessed and participated in the development of digital technologies Generation “Y” (born 1975-1990) Born with the first generation of digital technologies, witnessed and participated in the development of networked technologies … and NEW streaming into the corporate, Net-Generation “e” (born 1990-2008) Consider computers and the Internet as ‘natural’ as telephones and refrigerators Ready to share (flickr wedding pictures, blogspehere)

26. Portrait of a 3 rd Millennium Employee Net-gen Adaptable, flexible, creative, problem-solver, decision-maker, eager to learn continuously Multi-linguist Power-user of ICT Generator of economic, social and environmental value

27. What do they DO different? NET Gen

28. YOU are the NET Generation

29. What did we learn so far? Knowledge is everywhere There are many current drivers that enable knowledge creation and capturing Knowledge can be rather complex Tacit knowledge is difficult to capture using traditional methods You have to deal with different types of people having different strengths and capacities AND you manage it all BUT is this IT !

30. The knowledge is the network How knowledge in the area of Web2.0 creates it’s own dynamic, it’s own life

32. Effective networks are: Decentralized Distributed Dynamic Democratic

33. This sounds like something we all know and use daily

35. Web 1.0 was for specialists, for huge serves who knew what is good for US.

38. Wikipedia – the crowd is smart

39. CrowdSourcing

40. The crowd is ready to work. So who’s hiring? Companies in a wide array of industries create ways to use the intelligence and creativity of distributed labor.

41. Threadless .com This hipster company prints T-shirts with designs submitted to its Web site. It expects to earn $20 million in revenue this year. .com

43. Is there more? Web2.0

44. Share: HP users help each other out Question: Apr 10, 2007 I have been getting a problem when searching using Google. When I get the results and click on one of them it redirects me to another site and not to the selected site. Answer: Apr 11, 2007 You have spyware. Use spyware removal software. Update to the latest signatures before starting scan. Your problem will be solved.

45. Manpower goes virtual

46. Competencies of a knowledge manager Personal interests Music/sports collections, events, statistics, trivia Reading, listening to radio stations, playing bridge Restaurant finder, social/travel director, grammarian Journalist Published a hand-printed newspaper, reported, edited Wrote obscure news and facts on the blackboard Ran a radio station, broadcast basketball games Published newsletters, intranets, company who’s who list Computer Scientist and Manager Wrote computer programs Designed reusable programs, routines, operating system Managed computer services, consulting, marketing

47. What I must do as a knowledge manager Communicator and Storyteller Tell stories Send useful email (not hoaxes, urban legends, jokes) Publish newsletters, articles, blogs, presentations, book Practice knowledge management Attributes: Caring, sharing, and daring Activities: Share, Innovate, Reuse, Collaborate, Learn Roles: Leader, Manager, Project Manager, Analyst, Guru Expert: in people, process, and technology components All 3 Tipping Point roles Connector: reach out, meet people, weave networks Maven: answer man, search expert, knowledge master Salesman: try things out, engage, persuade

48. What KM let their staff do

49. Promote wide range of tools

50. Promote ideas (from everywhere in the org chart) , implement brainstorming, measure performance, reward good ideas

51. How to Do Knowledge Management Share what you have learned, created, and proved Innovate to be more creative, inventive, and imaginative Reuse what others have already learned, created, and proved Collaborate with others to take advantage of what they know Learn by doing, from others, and from existing information

52. Knowledge Management Components classification metrics & reporting management of change workflow valuation social network analysis appreciative inquiry storytelling blogs wikis podcasts syndication &aggregation social software external access workflow applications process automation e-learning subscriptions points tracking reporting knowledge help desk goals & measurements incentives & rewards People culture & values knowledge managers user surveys social networks communities training documentation communications Technology user interface intranet team spaces virtual meeting rooms portals repositories threaded discussions expertise locators metadata & tags search engines archiving Process methodologies creation capture reuse lessons learned proven practices collaboration content management

53. Help me!: Which Web 2.0 tool would you use for each of these? Share Publish your insights Inform colleagues about a nugget of knowledge Innovate Improve upon a document with a group of colleagues Meet new people to brainstorm and develop new ideas Reuse Find cool images to use in a presentation Link to the good ideas of thought leaders, and expand upon them Collaborate Ask for help from others Find a new job Learn Listen to an interview with an expert Find out what the consensus position is on a given topic Check about the “best” hotel for next company trip

54. Web 2.0: Search is the “ killer app“ of KM but not ONLY google!

55. Web 2.0: Threaded Discussions – im BOOT

56. Web 2.0: Blog –HRM course/ private

57. Web 2.0: Wiki – various projects

58. Web 2.0: Podcast – Swissness

59. Web 2.0: Social Networking Sites

60. Web 2.0: Spread and connect knowledge

61. Web 2.0: Check public reviews

62. Web 2.0: Virtual Worlds – Second Life

63. Possible Answers Share Publish your insights - Blog Inform colleagues about a nugget of knowledge - Threaded discussion Innovate Improve upon a document with a group of colleagues - Wiki Meet new people to brainstorm and develop new ideas - Virtual world Reuse Find cool images to use in a presentation - Search engine Link to the good ideas of thought leaders, and expand upon them - SlideShare Collaborate Ask for help from others - Threaded discussion Find a new job - Social networking site Learn Listen to an interview with an expert - Podcast Find out what the consensus position is on a given topic – Wiki Check about the “best” hotel for next company trip Review Forum