SlideShare a Scribd company logo
Management Development Seminar   Knowledge Management or the  missed out   corporate resource   For Students from  ESCP-EAP  By Lukas Ritzel, Feb 2008
ย 
ย 
ย 
ย 
ย 
ย 
ย 
ย 
ย 
ย 
ย 
ย 
ย 
ย 
ย 
ย 
ย 
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ย 
ย 
Competitive Market Collaboration Tools Job 4 life / ever learning Everybodies Brain
ย 
ย 
The Type of People Now  Employed  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Portrait of a 3 rd  Millennium Employee  Net-gen ,[object Object],[object Object],[object Object],[object Object]
What do they DO different? NET  Gen
YOU  are   the  NET  Generation
What did we learn so far? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The  knowledge   is the  network How knowledge in the area of Web2.0 creates itโ€™s own dynamic, itโ€™s own life
ย 
Effective networks are:  ,[object Object],[object Object],[object Object],[object Object]
This sounds like something we all know and use daily
ย 
Web 1.0  was for specialists, for huge serves who knew what is good for US.
ย 
ย 
Wikipedia  โ€“ the crowd is  smart
CrowdSourcing
The crowd is ready to work.   So whoโ€™s hiring? Companies in a wide array of industries create ways to use the intelligence and creativity of distributed labor.
Threadless .com This hipster company prints T-shirts with designs submitted to its Web site. It expects to earn $20 million in revenue this year.  .com
Is there more?  Web2.0
Share:  HP users help each other out ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Manpower goes virtual
Competencies   of a knowledge manager ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What I must  do   as a knowledge manager ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What KM let their staff  do
Promote wide range of  tools
Promote ideas  (from everywhere in the org chart) , implement brainstorming, measure performance, reward good ideas
How to  Do   Knowledge Management ,[object Object],[object Object],[object Object],[object Object],[object Object]
Knowledge Management  Components classification metrics & reporting  management of change workflow valuation social network analysis appreciative inquiry storytelling blogs wikis podcasts syndication &aggregation social software external access workflow applications process automation e-learning subscriptions points  tracking reporting knowledge help desk goals & measurements incentives & rewards People culture & values knowledge managers user surveys social networks communities training documentation communications Technology user interface intranet team spaces virtual meeting rooms portals repositories threaded discussions expertise locators metadata & tags search engines archiving Process methodologies creation capture reuse lessons learned proven practices collaboration content management
Help me!:  Which  Web   2.0  tool would you use for each of these? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Web 2.0:  Search is the  โ€œ killer appโ€œ of KM but not ONLY google!
Web 2.0:  Threaded Discussions โ€“ im BOOT
Web 2.0:  Blog โ€“HRM course/ private
Web 2.0:  Wiki โ€“ various projects
Web 2.0:  Podcast โ€“ Swissness
Web 2.0:  Social Networking Sites
Web 2.0:  Spread and connect knowledge
Web 2.0:  Check public reviews
Web 2.0:  Virtual Worlds โ€“ Second Life
Possible  Answers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

More Related Content

What's hot

Social Technologies: challenges and opportunities for participation
Social Technologies: challenges and opportunities for participationSocial Technologies: challenges and opportunities for participation
Social Technologies: challenges and opportunities for participation
Penny Hagen
ย 
Social Computing Jenny Williams
Social Computing Jenny WilliamsSocial Computing Jenny Williams
Social Computing Jenny Williams
Jenny Williams
ย 
Community as an Asset
Community as an AssetCommunity as an Asset
Community as an Asset
evgeny.morozov
ย 
Social computing
Social computingSocial computing
Social computing
sashi799
ย 
Ljubljana 15.10.2019
Ljubljana 15.10.2019Ljubljana 15.10.2019
Ljubljana 15.10.2019
Verke
ย 
KM + Social Business - Adrian Malone - APM KSIG Conference 12 March 2013
KM + Social Business - Adrian Malone - APM KSIG Conference 12 March 2013KM + Social Business - Adrian Malone - APM KSIG Conference 12 March 2013
KM + Social Business - Adrian Malone - APM KSIG Conference 12 March 2013
AdrianMalone
ย 
Embracing Social Learning Across the Enterprise
Embracing Social Learning Across the EnterpriseEmbracing Social Learning Across the Enterprise
Embracing Social Learning Across the Enterprise
David Wilkins
ย 
Embracing Social Learning Across The Enterprise
Embracing Social Learning Across The EnterpriseEmbracing Social Learning Across The Enterprise
Embracing Social Learning Across The EnterpriseMzinga
ย 
Personal knowledge management
Personal knowledge managementPersonal knowledge management
Personal knowledge management
Association for Project Management
ย 
Citizens in a Knowledge Society: rethinking education from scratch. Part 3: N...
Citizens in a Knowledge Society: rethinking education from scratch. Part 3: N...Citizens in a Knowledge Society: rethinking education from scratch. Part 3: N...
Citizens in a Knowledge Society: rethinking education from scratch. Part 3: N...
Ismael Peรฑa-Lรณpez
ย 
Digital Connectedness: Taking Ownership of Your Professional Online Presence
Digital Connectedness: Taking Ownership of Your Professional Online Presence Digital Connectedness: Taking Ownership of Your Professional Online Presence
Digital Connectedness: Taking Ownership of Your Professional Online Presence
Sue Beckingham
ย 
Social computing
Social computingSocial computing
Social computing
Faisal Kabir
ย 
Net work creating and sustaining successful networks
Net work creating and sustaining successful networksNet work creating and sustaining successful networks
Net work creating and sustaining successful networksPatti Anklam
ย 
Cultural heritage collections in a web 2
Cultural heritage collections in a web 2Cultural heritage collections in a web 2
Cultural heritage collections in a web 2
Lynne Thomas
ย 
Second Life at MIT
Second Life at MITSecond Life at MIT
Second Life at MIT
New Media Consortium
ย 
Future Talking Bibnet
Future Talking BibnetFuture Talking Bibnet
Future Talking BibnetBibnet vzw
ย 
The Key Success Factor in Knowledge Management... What Else? Change Management
The Key Success Factor in Knowledge Management... What Else? Change ManagementThe Key Success Factor in Knowledge Management... What Else? Change Management
The Key Success Factor in Knowledge Management... What Else? Change Management
Patti Anklam
ย 
Social Technology
Social TechnologySocial Technology
Social Technology
marti_hearst
ย 
Social io t-sito s-iot
Social io t-sito s-iotSocial io t-sito s-iot
Social io t-sito s-iotLuigi Atzori
ย 
Syracuse clrc
Syracuse clrcSyracuse clrc
Syracuse clrcStephen Abram
ย 

What's hot (20)

Social Technologies: challenges and opportunities for participation
Social Technologies: challenges and opportunities for participationSocial Technologies: challenges and opportunities for participation
Social Technologies: challenges and opportunities for participation
ย 
Social Computing Jenny Williams
Social Computing Jenny WilliamsSocial Computing Jenny Williams
Social Computing Jenny Williams
ย 
Community as an Asset
Community as an AssetCommunity as an Asset
Community as an Asset
ย 
Social computing
Social computingSocial computing
Social computing
ย 
Ljubljana 15.10.2019
Ljubljana 15.10.2019Ljubljana 15.10.2019
Ljubljana 15.10.2019
ย 
KM + Social Business - Adrian Malone - APM KSIG Conference 12 March 2013
KM + Social Business - Adrian Malone - APM KSIG Conference 12 March 2013KM + Social Business - Adrian Malone - APM KSIG Conference 12 March 2013
KM + Social Business - Adrian Malone - APM KSIG Conference 12 March 2013
ย 
Embracing Social Learning Across the Enterprise
Embracing Social Learning Across the EnterpriseEmbracing Social Learning Across the Enterprise
Embracing Social Learning Across the Enterprise
ย 
Embracing Social Learning Across The Enterprise
Embracing Social Learning Across The EnterpriseEmbracing Social Learning Across The Enterprise
Embracing Social Learning Across The Enterprise
ย 
Personal knowledge management
Personal knowledge managementPersonal knowledge management
Personal knowledge management
ย 
Citizens in a Knowledge Society: rethinking education from scratch. Part 3: N...
Citizens in a Knowledge Society: rethinking education from scratch. Part 3: N...Citizens in a Knowledge Society: rethinking education from scratch. Part 3: N...
Citizens in a Knowledge Society: rethinking education from scratch. Part 3: N...
ย 
Digital Connectedness: Taking Ownership of Your Professional Online Presence
Digital Connectedness: Taking Ownership of Your Professional Online Presence Digital Connectedness: Taking Ownership of Your Professional Online Presence
Digital Connectedness: Taking Ownership of Your Professional Online Presence
ย 
Social computing
Social computingSocial computing
Social computing
ย 
Net work creating and sustaining successful networks
Net work creating and sustaining successful networksNet work creating and sustaining successful networks
Net work creating and sustaining successful networks
ย 
Cultural heritage collections in a web 2
Cultural heritage collections in a web 2Cultural heritage collections in a web 2
Cultural heritage collections in a web 2
ย 
Second Life at MIT
Second Life at MITSecond Life at MIT
Second Life at MIT
ย 
Future Talking Bibnet
Future Talking BibnetFuture Talking Bibnet
Future Talking Bibnet
ย 
The Key Success Factor in Knowledge Management... What Else? Change Management
The Key Success Factor in Knowledge Management... What Else? Change ManagementThe Key Success Factor in Knowledge Management... What Else? Change Management
The Key Success Factor in Knowledge Management... What Else? Change Management
ย 
Social Technology
Social TechnologySocial Technology
Social Technology
ย 
Social io t-sito s-iot
Social io t-sito s-iotSocial io t-sito s-iot
Social io t-sito s-iot
ย 
Syracuse clrc
Syracuse clrcSyracuse clrc
Syracuse clrc
ย 

Similar to Knowledge Management ESCP EAP

Tn T Horizons April 28 2008
Tn T Horizons April 28 2008Tn T Horizons April 28 2008
Tn T Horizons April 28 2008
brettssu
ย 
Horizon_INACAP
Horizon_INACAPHorizon_INACAP
Horizon_INACAP
brettssu
ย 
Your career on digital - essential skills from LinkedIn to Digital Leadership
Your career on digital - essential skills from LinkedIn to Digital LeadershipYour career on digital - essential skills from LinkedIn to Digital Leadership
Your career on digital - essential skills from LinkedIn to Digital Leadership
Antony Mayfield
ย 
Introduction to Web 2.0
Introduction to Web 2.0Introduction to Web 2.0
Introduction to Web 2.0
EPWN
ย 
Intelligentcontent2009
Intelligentcontent2009Intelligentcontent2009
Intelligentcontent2009
Salim Ismail
ย 
Fallon Brainfood x MNAMA: Being Digital
Fallon Brainfood x MNAMA: Being DigitalFallon Brainfood x MNAMA: Being Digital
Fallon Brainfood x MNAMA: Being Digital
Aki Spicer
ย 
Metalayer, now Colayer at Internet Expo
Metalayer, now Colayer at Internet ExpoMetalayer, now Colayer at Internet Expo
Metalayer, now Colayer at Internet Expo
Markus Hegi
ย 
Abeabc workshop powerful literacies
Abeabc workshop powerful literaciesAbeabc workshop powerful literacies
Abeabc workshop powerful literaciessksmythe
ย 
Understanding Social Media Day One
Understanding Social Media Day OneUnderstanding Social Media Day One
Understanding Social Media Day One
mdda
ย 
Virtual Communities of Practice โ€“ does technology make a difference?
Virtual Communities of Practice โ€“ does technology make a difference?Virtual Communities of Practice โ€“ does technology make a difference?
Virtual Communities of Practice โ€“ does technology make a difference?
Paul Penfold
ย 
Accgs Business@Breakfast SocMed presentation
Accgs Business@Breakfast SocMed presentationAccgs Business@Breakfast SocMed presentation
Accgs Business@Breakfast SocMed presentationjaclyn
ย 
Social Media Teigland Nov09
Social Media Teigland Nov09Social Media Teigland Nov09
Social Media Teigland Nov09
Robin Teigland
ย 
Workshop A, Keith De La Rue, E2.0
Workshop A, Keith De La Rue, E2.0Workshop A, Keith De La Rue, E2.0
Workshop A, Keith De La Rue, E2.0guesta04b0
ย 
Keith De La Rue - Using Social Media
Keith De La Rue - Using Social MediaKeith De La Rue - Using Social Media
Keith De La Rue - Using Social Media
Keith De La Rue
ย 
The Elusive Nature of Software Documentation
The Elusive Nature of Software DocumentationThe Elusive Nature of Software Documentation
The Elusive Nature of Software Documentation
Margaret-Anne Storey
ย 
CodeTheCurve: Pitch Video Best Practices
CodeTheCurve: Pitch Video Best PracticesCodeTheCurve: Pitch Video Best Practices
CodeTheCurve: Pitch Video Best Practices
Dr. Melissa Sassi
ย 
Social Media For Social Change
Social Media For Social ChangeSocial Media For Social Change
Social Media For Social Change
Jason Scott
ย 
social media for social change
social media for social changesocial media for social change
social media for social change
Joely Ross
ย 
Emerce ver. Sept'08-How To Build The Open Mesh
Emerce ver. Sept'08-How To  Build The Open MeshEmerce ver. Sept'08-How To  Build The Open Mesh
Emerce ver. Sept'08-How To Build The Open MeshMarc Canter
ย 
Social Work in the Digital Age, November 2011
Social Work in the Digital Age, November 2011Social Work in the Digital Age, November 2011
Social Work in the Digital Age, November 2011
Nancy J. Smyth, PhD
ย 

Similar to Knowledge Management ESCP EAP (20)

Tn T Horizons April 28 2008
Tn T Horizons April 28 2008Tn T Horizons April 28 2008
Tn T Horizons April 28 2008
ย 
Horizon_INACAP
Horizon_INACAPHorizon_INACAP
Horizon_INACAP
ย 
Your career on digital - essential skills from LinkedIn to Digital Leadership
Your career on digital - essential skills from LinkedIn to Digital LeadershipYour career on digital - essential skills from LinkedIn to Digital Leadership
Your career on digital - essential skills from LinkedIn to Digital Leadership
ย 
Introduction to Web 2.0
Introduction to Web 2.0Introduction to Web 2.0
Introduction to Web 2.0
ย 
Intelligentcontent2009
Intelligentcontent2009Intelligentcontent2009
Intelligentcontent2009
ย 
Fallon Brainfood x MNAMA: Being Digital
Fallon Brainfood x MNAMA: Being DigitalFallon Brainfood x MNAMA: Being Digital
Fallon Brainfood x MNAMA: Being Digital
ย 
Metalayer, now Colayer at Internet Expo
Metalayer, now Colayer at Internet ExpoMetalayer, now Colayer at Internet Expo
Metalayer, now Colayer at Internet Expo
ย 
Abeabc workshop powerful literacies
Abeabc workshop powerful literaciesAbeabc workshop powerful literacies
Abeabc workshop powerful literacies
ย 
Understanding Social Media Day One
Understanding Social Media Day OneUnderstanding Social Media Day One
Understanding Social Media Day One
ย 
Virtual Communities of Practice โ€“ does technology make a difference?
Virtual Communities of Practice โ€“ does technology make a difference?Virtual Communities of Practice โ€“ does technology make a difference?
Virtual Communities of Practice โ€“ does technology make a difference?
ย 
Accgs Business@Breakfast SocMed presentation
Accgs Business@Breakfast SocMed presentationAccgs Business@Breakfast SocMed presentation
Accgs Business@Breakfast SocMed presentation
ย 
Social Media Teigland Nov09
Social Media Teigland Nov09Social Media Teigland Nov09
Social Media Teigland Nov09
ย 
Workshop A, Keith De La Rue, E2.0
Workshop A, Keith De La Rue, E2.0Workshop A, Keith De La Rue, E2.0
Workshop A, Keith De La Rue, E2.0
ย 
Keith De La Rue - Using Social Media
Keith De La Rue - Using Social MediaKeith De La Rue - Using Social Media
Keith De La Rue - Using Social Media
ย 
The Elusive Nature of Software Documentation
The Elusive Nature of Software DocumentationThe Elusive Nature of Software Documentation
The Elusive Nature of Software Documentation
ย 
CodeTheCurve: Pitch Video Best Practices
CodeTheCurve: Pitch Video Best PracticesCodeTheCurve: Pitch Video Best Practices
CodeTheCurve: Pitch Video Best Practices
ย 
Social Media For Social Change
Social Media For Social ChangeSocial Media For Social Change
Social Media For Social Change
ย 
social media for social change
social media for social changesocial media for social change
social media for social change
ย 
Emerce ver. Sept'08-How To Build The Open Mesh
Emerce ver. Sept'08-How To  Build The Open MeshEmerce ver. Sept'08-How To  Build The Open Mesh
Emerce ver. Sept'08-How To Build The Open Mesh
ย 
Social Work in the Digital Age, November 2011
Social Work in the Digital Age, November 2011Social Work in the Digital Age, November 2011
Social Work in the Digital Age, November 2011
ย 

More from Lukas Ritzel

What is so special about working with Digital Natives - the good, the bad & t...
What is so special about working with Digital Natives - the good, the bad & t...What is so special about working with Digital Natives - the good, the bad & t...
What is so special about working with Digital Natives - the good, the bad & t...
Lukas Ritzel
ย 
Learning for digital natives by Lukas Ritzel, Switzerland
Learning for digital natives by Lukas Ritzel, SwitzerlandLearning for digital natives by Lukas Ritzel, Switzerland
Learning for digital natives by Lukas Ritzel, Switzerland
Lukas Ritzel
ย 
Learning for digital natives connected to life! Kingdom of Bhutan session Jun...
Learning for digital natives connected to life! Kingdom of Bhutan session Jun...Learning for digital natives connected to life! Kingdom of Bhutan session Jun...
Learning for digital natives connected to life! Kingdom of Bhutan session Jun...
Lukas Ritzel
ย 
for Harvard University by lritzel - The Management Thinking Mistakes files
for Harvard University by lritzel - The Management Thinking Mistakes filesfor Harvard University by lritzel - The Management Thinking Mistakes files
for Harvard University by lritzel - The Management Thinking Mistakes files
Lukas Ritzel
ย 
Web2.0 and Social Media leading to Inbound Marketing 2014
Web2.0 and Social Media leading to Inbound Marketing 2014Web2.0 and Social Media leading to Inbound Marketing 2014
Web2.0 and Social Media leading to Inbound Marketing 2014
Lukas Ritzel
ย 
Was ist dein persรถnlicher afrika traum
Was ist dein persรถnlicher afrika traumWas ist dein persรถnlicher afrika traum
Was ist dein persรถnlicher afrika traum
Lukas Ritzel
ย 
Crowdsourcing for Business 2013
Crowdsourcing for Business 2013Crowdsourcing for Business 2013
Crowdsourcing for Business 2013
Lukas Ritzel
ย 
Hospitality schools awards best communication istudent
Hospitality schools awards best communication istudentHospitality schools awards best communication istudent
Hospitality schools awards best communication istudent
Lukas Ritzel
ย 
Imi 20th anniversary painting competition
Imi 20th anniversary painting competitionImi 20th anniversary painting competition
Imi 20th anniversary painting competition
Lukas Ritzel
ย 
pokeRT first Swiss social media party concept visits IMI University Centre
pokeRT first Swiss social media party concept visits IMI University CentrepokeRT first Swiss social media party concept visits IMI University Centre
pokeRT first Swiss social media party concept visits IMI University Centre
Lukas Ritzel
ย 
Web 2 Zero marketing
Web 2 Zero marketingWeb 2 Zero marketing
Web 2 Zero marketing
Lukas Ritzel
ย 
SEO for webmarketing
SEO for webmarketingSEO for webmarketing
SEO for webmarketing
Lukas Ritzel
ย 
A paradigm shift in Education by Web2.0 technologies
A paradigm shift in Education by Web2.0 technologiesA paradigm shift in Education by Web2.0 technologies
A paradigm shift in Education by Web2.0 technologies
Lukas Ritzel
ย 
Education2.0 or Education and Web2.0
Education2.0 or Education and Web2.0Education2.0 or Education and Web2.0
Education2.0 or Education and Web2.0
Lukas Ritzel
ย 
Webmarketing by lritzel
Webmarketing by lritzelWebmarketing by lritzel
Webmarketing by lritzel
Lukas Ritzel
ย 
IMI at Hospitality award 2008
IMI at Hospitality award 2008IMI at Hospitality award 2008
IMI at Hospitality award 2008
Lukas Ritzel
ย 
Fish / Marillion how to use the Web for their music
Fish / Marillion how to use the Web for their musicFish / Marillion how to use the Web for their music
Fish / Marillion how to use the Web for their music
Lukas Ritzel
ย 
Genetically Modified Foods IMI Luzern
Genetically Modified Foods IMI LuzernGenetically Modified Foods IMI Luzern
Genetically Modified Foods IMI Luzern
Lukas Ritzel
ย 
Sustainable Management In Human Resources
Sustainable Management In Human ResourcesSustainable Management In Human Resources
Sustainable Management In Human Resources
Lukas Ritzel
ย 
Study Hotel & Tourism and Culinary Management in Switzerland Luzern
Study Hotel & Tourism and Culinary Management in Switzerland LuzernStudy Hotel & Tourism and Culinary Management in Switzerland Luzern
Study Hotel & Tourism and Culinary Management in Switzerland Luzern
Lukas Ritzel
ย 

More from Lukas Ritzel (20)

What is so special about working with Digital Natives - the good, the bad & t...
What is so special about working with Digital Natives - the good, the bad & t...What is so special about working with Digital Natives - the good, the bad & t...
What is so special about working with Digital Natives - the good, the bad & t...
ย 
Learning for digital natives by Lukas Ritzel, Switzerland
Learning for digital natives by Lukas Ritzel, SwitzerlandLearning for digital natives by Lukas Ritzel, Switzerland
Learning for digital natives by Lukas Ritzel, Switzerland
ย 
Learning for digital natives connected to life! Kingdom of Bhutan session Jun...
Learning for digital natives connected to life! Kingdom of Bhutan session Jun...Learning for digital natives connected to life! Kingdom of Bhutan session Jun...
Learning for digital natives connected to life! Kingdom of Bhutan session Jun...
ย 
for Harvard University by lritzel - The Management Thinking Mistakes files
for Harvard University by lritzel - The Management Thinking Mistakes filesfor Harvard University by lritzel - The Management Thinking Mistakes files
for Harvard University by lritzel - The Management Thinking Mistakes files
ย 
Web2.0 and Social Media leading to Inbound Marketing 2014
Web2.0 and Social Media leading to Inbound Marketing 2014Web2.0 and Social Media leading to Inbound Marketing 2014
Web2.0 and Social Media leading to Inbound Marketing 2014
ย 
Was ist dein persรถnlicher afrika traum
Was ist dein persรถnlicher afrika traumWas ist dein persรถnlicher afrika traum
Was ist dein persรถnlicher afrika traum
ย 
Crowdsourcing for Business 2013
Crowdsourcing for Business 2013Crowdsourcing for Business 2013
Crowdsourcing for Business 2013
ย 
Hospitality schools awards best communication istudent
Hospitality schools awards best communication istudentHospitality schools awards best communication istudent
Hospitality schools awards best communication istudent
ย 
Imi 20th anniversary painting competition
Imi 20th anniversary painting competitionImi 20th anniversary painting competition
Imi 20th anniversary painting competition
ย 
pokeRT first Swiss social media party concept visits IMI University Centre
pokeRT first Swiss social media party concept visits IMI University CentrepokeRT first Swiss social media party concept visits IMI University Centre
pokeRT first Swiss social media party concept visits IMI University Centre
ย 
Web 2 Zero marketing
Web 2 Zero marketingWeb 2 Zero marketing
Web 2 Zero marketing
ย 
SEO for webmarketing
SEO for webmarketingSEO for webmarketing
SEO for webmarketing
ย 
A paradigm shift in Education by Web2.0 technologies
A paradigm shift in Education by Web2.0 technologiesA paradigm shift in Education by Web2.0 technologies
A paradigm shift in Education by Web2.0 technologies
ย 
Education2.0 or Education and Web2.0
Education2.0 or Education and Web2.0Education2.0 or Education and Web2.0
Education2.0 or Education and Web2.0
ย 
Webmarketing by lritzel
Webmarketing by lritzelWebmarketing by lritzel
Webmarketing by lritzel
ย 
IMI at Hospitality award 2008
IMI at Hospitality award 2008IMI at Hospitality award 2008
IMI at Hospitality award 2008
ย 
Fish / Marillion how to use the Web for their music
Fish / Marillion how to use the Web for their musicFish / Marillion how to use the Web for their music
Fish / Marillion how to use the Web for their music
ย 
Genetically Modified Foods IMI Luzern
Genetically Modified Foods IMI LuzernGenetically Modified Foods IMI Luzern
Genetically Modified Foods IMI Luzern
ย 
Sustainable Management In Human Resources
Sustainable Management In Human ResourcesSustainable Management In Human Resources
Sustainable Management In Human Resources
ย 
Study Hotel & Tourism and Culinary Management in Switzerland Luzern
Study Hotel & Tourism and Culinary Management in Switzerland LuzernStudy Hotel & Tourism and Culinary Management in Switzerland Luzern
Study Hotel & Tourism and Culinary Management in Switzerland Luzern
ย 

Recently uploaded

Authentically Social by Corey Perlman - EO Puerto Rico
Authentically Social by Corey Perlman - EO Puerto RicoAuthentically Social by Corey Perlman - EO Puerto Rico
Authentically Social by Corey Perlman - EO Puerto Rico
Corey Perlman, Social Media Speaker and Consultant
ย 
BeMetals Investor Presentation_June 1, 2024.pdf
BeMetals Investor Presentation_June 1, 2024.pdfBeMetals Investor Presentation_June 1, 2024.pdf
BeMetals Investor Presentation_June 1, 2024.pdf
DerekIwanaka1
ย 
3.0 Project 2_ Developing My Brand Identity Kit.pptx
3.0 Project 2_ Developing My Brand Identity Kit.pptx3.0 Project 2_ Developing My Brand Identity Kit.pptx
3.0 Project 2_ Developing My Brand Identity Kit.pptx
tanyjahb
ย 
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesEvent Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Holger Mueller
ย 
Set off and carry forward of losses and assessment of individuals.pptx
Set off and carry forward of losses and assessment of individuals.pptxSet off and carry forward of losses and assessment of individuals.pptx
Set off and carry forward of losses and assessment of individuals.pptx
HARSHITHV26
ย 
20240425_ TJ Communications Credentials_compressed.pdf
20240425_ TJ Communications Credentials_compressed.pdf20240425_ TJ Communications Credentials_compressed.pdf
20240425_ TJ Communications Credentials_compressed.pdf
tjcomstrang
ย 
Business Valuation Principles for Entrepreneurs
Business Valuation Principles for EntrepreneursBusiness Valuation Principles for Entrepreneurs
Business Valuation Principles for Entrepreneurs
Ben Wann
ย 
Enterprise Excellence is Inclusive Excellence.pdf
Enterprise Excellence is Inclusive Excellence.pdfEnterprise Excellence is Inclusive Excellence.pdf
Enterprise Excellence is Inclusive Excellence.pdf
KaiNexus
ย 
Buy Verified PayPal Account | Buy Google 5 Star Reviews
Buy Verified PayPal Account | Buy Google 5 Star ReviewsBuy Verified PayPal Account | Buy Google 5 Star Reviews
Buy Verified PayPal Account | Buy Google 5 Star Reviews
usawebmarket
ย 
Building Your Employer Brand with Social Media
Building Your Employer Brand with Social MediaBuilding Your Employer Brand with Social Media
Building Your Employer Brand with Social Media
LuanWise
ย 
Brand Analysis for an artist named Struan
Brand Analysis for an artist named StruanBrand Analysis for an artist named Struan
Brand Analysis for an artist named Struan
sarahvanessa51503
ย 
Agency Managed Advisory Board As a Solution To Career Path Defining Business ...
Agency Managed Advisory Board As a Solution To Career Path Defining Business ...Agency Managed Advisory Board As a Solution To Career Path Defining Business ...
Agency Managed Advisory Board As a Solution To Career Path Defining Business ...
Boris Ziegler
ย 
Introduction to Amazon company 111111111111
Introduction to Amazon company 111111111111Introduction to Amazon company 111111111111
Introduction to Amazon company 111111111111
zoyaansari11365
ย 
Maksym Vyshnivetskyi: PMO Quality Management (UA)
Maksym Vyshnivetskyi: PMO Quality Management (UA)Maksym Vyshnivetskyi: PMO Quality Management (UA)
Maksym Vyshnivetskyi: PMO Quality Management (UA)
Lviv Startup Club
ย 
Kseniya Leshchenko: Shared development support service model as the way to ma...
Kseniya Leshchenko: Shared development support service model as the way to ma...Kseniya Leshchenko: Shared development support service model as the way to ma...
Kseniya Leshchenko: Shared development support service model as the way to ma...
Lviv Startup Club
ย 
Authentically Social Presented by Corey Perlman
Authentically Social Presented by Corey PerlmanAuthentically Social Presented by Corey Perlman
Authentically Social Presented by Corey Perlman
Corey Perlman, Social Media Speaker and Consultant
ย 
Search Disrupted Googleโ€™s Leaked Documents Rock the SEO World.pdf
Search Disrupted Googleโ€™s Leaked Documents Rock the SEO World.pdfSearch Disrupted Googleโ€™s Leaked Documents Rock the SEO World.pdf
Search Disrupted Googleโ€™s Leaked Documents Rock the SEO World.pdf
Arihant Webtech Pvt. Ltd
ย 
Putting the SPARK into Virtual Training.pptx
Putting the SPARK into Virtual Training.pptxPutting the SPARK into Virtual Training.pptx
Putting the SPARK into Virtual Training.pptx
Cynthia Clay
ย 
Evgen Osmak: Methods of key project parameters estimation: from the shaman-in...
Evgen Osmak: Methods of key project parameters estimation: from the shaman-in...Evgen Osmak: Methods of key project parameters estimation: from the shaman-in...
Evgen Osmak: Methods of key project parameters estimation: from the shaman-in...
Lviv Startup Club
ย 
Exploring Patterns of Connection with Social Dreaming
Exploring Patterns of Connection with Social DreamingExploring Patterns of Connection with Social Dreaming
Exploring Patterns of Connection with Social Dreaming
Nicola Wreford-Howard
ย 

Recently uploaded (20)

Authentically Social by Corey Perlman - EO Puerto Rico
Authentically Social by Corey Perlman - EO Puerto RicoAuthentically Social by Corey Perlman - EO Puerto Rico
Authentically Social by Corey Perlman - EO Puerto Rico
ย 
BeMetals Investor Presentation_June 1, 2024.pdf
BeMetals Investor Presentation_June 1, 2024.pdfBeMetals Investor Presentation_June 1, 2024.pdf
BeMetals Investor Presentation_June 1, 2024.pdf
ย 
3.0 Project 2_ Developing My Brand Identity Kit.pptx
3.0 Project 2_ Developing My Brand Identity Kit.pptx3.0 Project 2_ Developing My Brand Identity Kit.pptx
3.0 Project 2_ Developing My Brand Identity Kit.pptx
ย 
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesEvent Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
ย 
Set off and carry forward of losses and assessment of individuals.pptx
Set off and carry forward of losses and assessment of individuals.pptxSet off and carry forward of losses and assessment of individuals.pptx
Set off and carry forward of losses and assessment of individuals.pptx
ย 
20240425_ TJ Communications Credentials_compressed.pdf
20240425_ TJ Communications Credentials_compressed.pdf20240425_ TJ Communications Credentials_compressed.pdf
20240425_ TJ Communications Credentials_compressed.pdf
ย 
Business Valuation Principles for Entrepreneurs
Business Valuation Principles for EntrepreneursBusiness Valuation Principles for Entrepreneurs
Business Valuation Principles for Entrepreneurs
ย 
Enterprise Excellence is Inclusive Excellence.pdf
Enterprise Excellence is Inclusive Excellence.pdfEnterprise Excellence is Inclusive Excellence.pdf
Enterprise Excellence is Inclusive Excellence.pdf
ย 
Buy Verified PayPal Account | Buy Google 5 Star Reviews
Buy Verified PayPal Account | Buy Google 5 Star ReviewsBuy Verified PayPal Account | Buy Google 5 Star Reviews
Buy Verified PayPal Account | Buy Google 5 Star Reviews
ย 
Building Your Employer Brand with Social Media
Building Your Employer Brand with Social MediaBuilding Your Employer Brand with Social Media
Building Your Employer Brand with Social Media
ย 
Brand Analysis for an artist named Struan
Brand Analysis for an artist named StruanBrand Analysis for an artist named Struan
Brand Analysis for an artist named Struan
ย 
Agency Managed Advisory Board As a Solution To Career Path Defining Business ...
Agency Managed Advisory Board As a Solution To Career Path Defining Business ...Agency Managed Advisory Board As a Solution To Career Path Defining Business ...
Agency Managed Advisory Board As a Solution To Career Path Defining Business ...
ย 
Introduction to Amazon company 111111111111
Introduction to Amazon company 111111111111Introduction to Amazon company 111111111111
Introduction to Amazon company 111111111111
ย 
Maksym Vyshnivetskyi: PMO Quality Management (UA)
Maksym Vyshnivetskyi: PMO Quality Management (UA)Maksym Vyshnivetskyi: PMO Quality Management (UA)
Maksym Vyshnivetskyi: PMO Quality Management (UA)
ย 
Kseniya Leshchenko: Shared development support service model as the way to ma...
Kseniya Leshchenko: Shared development support service model as the way to ma...Kseniya Leshchenko: Shared development support service model as the way to ma...
Kseniya Leshchenko: Shared development support service model as the way to ma...
ย 
Authentically Social Presented by Corey Perlman
Authentically Social Presented by Corey PerlmanAuthentically Social Presented by Corey Perlman
Authentically Social Presented by Corey Perlman
ย 
Search Disrupted Googleโ€™s Leaked Documents Rock the SEO World.pdf
Search Disrupted Googleโ€™s Leaked Documents Rock the SEO World.pdfSearch Disrupted Googleโ€™s Leaked Documents Rock the SEO World.pdf
Search Disrupted Googleโ€™s Leaked Documents Rock the SEO World.pdf
ย 
Putting the SPARK into Virtual Training.pptx
Putting the SPARK into Virtual Training.pptxPutting the SPARK into Virtual Training.pptx
Putting the SPARK into Virtual Training.pptx
ย 
Evgen Osmak: Methods of key project parameters estimation: from the shaman-in...
Evgen Osmak: Methods of key project parameters estimation: from the shaman-in...Evgen Osmak: Methods of key project parameters estimation: from the shaman-in...
Evgen Osmak: Methods of key project parameters estimation: from the shaman-in...
ย 
Exploring Patterns of Connection with Social Dreaming
Exploring Patterns of Connection with Social DreamingExploring Patterns of Connection with Social Dreaming
Exploring Patterns of Connection with Social Dreaming
ย 

Knowledge Management ESCP EAP

  • 1. Management Development Seminar Knowledge Management or the missed out corporate resource For Students from ESCP-EAP By Lukas Ritzel, Feb 2008
  • 10. ย 
  • 11. ย 
  • 12. ย 
  • 13. ย 
  • 14. ย 
  • 15. ย 
  • 16. ย 
  • 17. ย 
  • 18. ย 
  • 19.
  • 20. ย 
  • 21. ย 
  • 22. Competitive Market Collaboration Tools Job 4 life / ever learning Everybodies Brain
  • 23. ย 
  • 24. ย 
  • 25.
  • 26.
  • 27. What do they DO different? NET Gen
  • 28. YOU are the NET Generation
  • 29.
  • 30. The knowledge is the network How knowledge in the area of Web2.0 creates itโ€™s own dynamic, itโ€™s own life
  • 31. ย 
  • 32.
  • 33. This sounds like something we all know and use daily
  • 34. ย 
  • 35. Web 1.0 was for specialists, for huge serves who knew what is good for US.
  • 36. ย 
  • 37. ย 
  • 38. Wikipedia โ€“ the crowd is smart
  • 40. The crowd is ready to work. So whoโ€™s hiring? Companies in a wide array of industries create ways to use the intelligence and creativity of distributed labor.
  • 41. Threadless .com This hipster company prints T-shirts with designs submitted to its Web site. It expects to earn $20 million in revenue this year. .com
  • 42.
  • 43. Is there more? Web2.0
  • 44.
  • 46.
  • 47.
  • 48. What KM let their staff do
  • 49. Promote wide range of tools
  • 50. Promote ideas (from everywhere in the org chart) , implement brainstorming, measure performance, reward good ideas
  • 51.
  • 52. Knowledge Management Components classification metrics & reporting management of change workflow valuation social network analysis appreciative inquiry storytelling blogs wikis podcasts syndication &aggregation social software external access workflow applications process automation e-learning subscriptions points tracking reporting knowledge help desk goals & measurements incentives & rewards People culture & values knowledge managers user surveys social networks communities training documentation communications Technology user interface intranet team spaces virtual meeting rooms portals repositories threaded discussions expertise locators metadata & tags search engines archiving Process methodologies creation capture reuse lessons learned proven practices collaboration content management
  • 53.
  • 54. Web 2.0: Search is the โ€œ killer appโ€œ of KM but not ONLY google!
  • 55. Web 2.0: Threaded Discussions โ€“ im BOOT
  • 56. Web 2.0: Blog โ€“HRM course/ private
  • 57. Web 2.0: Wiki โ€“ various projects
  • 58. Web 2.0: Podcast โ€“ Swissness
  • 59. Web 2.0: Social Networking Sites
  • 60. Web 2.0: Spread and connect knowledge
  • 61. Web 2.0: Check public reviews
  • 62. Web 2.0: Virtual Worlds โ€“ Second Life
  • 63.

Editor's Notes

  1. Management Development Seminar 2007 by DCT International Hotel and Business Management School [email_address]