Becoming an exponential organization in an Age of DisruptionRob van Alphen
Any company designed for success in the 20th century is doomed to failure in the 21st.
It used to take 20 years to make a billion-dollar company – Slack took 8 months. An Exponential Organization (ExO) is one whose impact is at least 10X larger compared to its peers because of the use of new organizational techniques that leverage emerging technologies. Let's take a look at the key attributes of a 10X company and the steps to retrofit your organization for exponential growth.
https://schoolofdisruption.com
The Shared Services Imperative: Evolve from Cost-Killer to Value-DriverCognizant
By applying new 'SMAC Stack' technologies to enterprise work, shared services leaders can standardize and automate process work activities, while at the same time delivering greater value through process innovation, reducing risk and revealing new sources of revenue for stakeholders.
Is Agile Data Science just two buzzwords put together? I argue that agile is a very practical and applicable methodology, that does work well in the real world for all sorts of Analytics and Data Science workflows.
http://theinnovationenterprise.com/summits/digital-web-analytics-summit-london-2015/schedule
Brief description of ONA (Organizational network analysis) followed by a summary and comparison of the emerging SAAS vendors who provide support for network surveys and analysis.
Becoming an exponential organization in an Age of DisruptionRob van Alphen
Any company designed for success in the 20th century is doomed to failure in the 21st.
It used to take 20 years to make a billion-dollar company – Slack took 8 months. An Exponential Organization (ExO) is one whose impact is at least 10X larger compared to its peers because of the use of new organizational techniques that leverage emerging technologies. Let's take a look at the key attributes of a 10X company and the steps to retrofit your organization for exponential growth.
https://schoolofdisruption.com
The Shared Services Imperative: Evolve from Cost-Killer to Value-DriverCognizant
By applying new 'SMAC Stack' technologies to enterprise work, shared services leaders can standardize and automate process work activities, while at the same time delivering greater value through process innovation, reducing risk and revealing new sources of revenue for stakeholders.
Is Agile Data Science just two buzzwords put together? I argue that agile is a very practical and applicable methodology, that does work well in the real world for all sorts of Analytics and Data Science workflows.
http://theinnovationenterprise.com/summits/digital-web-analytics-summit-london-2015/schedule
Brief description of ONA (Organizational network analysis) followed by a summary and comparison of the emerging SAAS vendors who provide support for network surveys and analysis.
LawTech Camp 2012 Demo of law firm KM assessment toolStephanie Barnes
These are the slides that were presented at LawTech Camp 2012 in Toronto, ON to demonstrate a technology which will allow small law firms to assess their knowledge management needs and priorities. It results in a high-level task list for law firm KM managers to work from to implement KM in their firms.
The top trends changing the landscape of Information ManagementVelrada
The role of information and data in the private sector, and how employees and users interact with that information, is changing rapidly.
With endless buzzwords and hot topics, and a ream of new technologies and upgrades, it can be difficult for organisations to know where to begin or how it translates into actionable insight.
This presentations takes you behind the scenes on recent enterprise social projects from corporate and public sector organisations, discussing social business in 2014 and beyond.
Ever wanted to know what its like to work for a company like Twitter or how to even get an interview? This presentation gives a little insight on how Twitter recruits employees and what their interviews are like.
Lessons from the front line: Next generation knowledge management using socia...Velrada
Now more than ever, we are witnessing the dynamic and interconnected relationship between technology and human interaction impacting the KM space. This is being driven in part by consumer device proliferation and changing user expectations exhibited by the extraordinary rise in use of social networking platforms – with the opportunities and challenges that they bring. The way we are using the web in our personal lives and the effectiveness of this form of online engagement, coupled with a deeper understanding of how social methodologies can be integrated into the business world is forcing large, corporate organisations - which have traditionally been challenged in adopting new ways of working or processing and integrating information – to change their approach to KM, treating information and knowledge as an asset, and can be used to drive value creation through sustaining and improving competitive advantage, delivering insights and enhancing team and organisational productivity.
Building an Adoption Plan: Turning it on(Part 2 of 2)Cisco Canada
Now that you understand what's included in your License agreement, it's time to get your employees excited to turn on the features and start reaping the benefits of your investment. The session will continue our discussion around adoption planning with best practices for employee training & engagement of your collaboration investment. This is a great opportunity to tap into your employees' creativity and empowering them to build new functionalities and applications leveraging devices they already are comfortable with. We will also review how to track utilization and consumption rates so you can reconcile your investment against the productivity gains you will see.
LawTech Camp 2012 Demo of law firm KM assessment toolStephanie Barnes
These are the slides that were presented at LawTech Camp 2012 in Toronto, ON to demonstrate a technology which will allow small law firms to assess their knowledge management needs and priorities. It results in a high-level task list for law firm KM managers to work from to implement KM in their firms.
The top trends changing the landscape of Information ManagementVelrada
The role of information and data in the private sector, and how employees and users interact with that information, is changing rapidly.
With endless buzzwords and hot topics, and a ream of new technologies and upgrades, it can be difficult for organisations to know where to begin or how it translates into actionable insight.
This presentations takes you behind the scenes on recent enterprise social projects from corporate and public sector organisations, discussing social business in 2014 and beyond.
Ever wanted to know what its like to work for a company like Twitter or how to even get an interview? This presentation gives a little insight on how Twitter recruits employees and what their interviews are like.
Lessons from the front line: Next generation knowledge management using socia...Velrada
Now more than ever, we are witnessing the dynamic and interconnected relationship between technology and human interaction impacting the KM space. This is being driven in part by consumer device proliferation and changing user expectations exhibited by the extraordinary rise in use of social networking platforms – with the opportunities and challenges that they bring. The way we are using the web in our personal lives and the effectiveness of this form of online engagement, coupled with a deeper understanding of how social methodologies can be integrated into the business world is forcing large, corporate organisations - which have traditionally been challenged in adopting new ways of working or processing and integrating information – to change their approach to KM, treating information and knowledge as an asset, and can be used to drive value creation through sustaining and improving competitive advantage, delivering insights and enhancing team and organisational productivity.
Building an Adoption Plan: Turning it on(Part 2 of 2)Cisco Canada
Now that you understand what's included in your License agreement, it's time to get your employees excited to turn on the features and start reaping the benefits of your investment. The session will continue our discussion around adoption planning with best practices for employee training & engagement of your collaboration investment. This is a great opportunity to tap into your employees' creativity and empowering them to build new functionalities and applications leveraging devices they already are comfortable with. We will also review how to track utilization and consumption rates so you can reconcile your investment against the productivity gains you will see.
Digital Workplace Case Study: How the Municipality of Duffel successfully swi...Patrick Van Renterghem
In 6 months time, the Gemeente/Municipality of Duffel has come quite close to transform into a forceful, digital local government thanks to the help of Synergics
AIIM Info 2011 Increasing mobile worker productivityZia Consulting
This session describes how education, healthcare and government organizations can implement a collaborative mobile ECM and Project management strategy for their workforce. Attend as we cover the benefits of using CMIS, mobile applications and devices, and best practices for a mobile ECM delivery strategy.
• The value of writing content rich mobile CMIS applications that work against multiple ECM repositories.
• How to build a strategy to enable increased mobile worker productivity by created task-oriented ECM and project management related activities delivered on mobile devices.
• Mobile ECM best practices that utilize a variety of free and widely available software packages on the iPhone and iPad.
• Examples of mobile content delivery and how it has saved local governments time and money.
If you are having trouble getting executive support, measuring the business impact or identifying how Yammer could be useful to your organization – your search is over! This is the session for you! In this session we will cover:
•Identifying a Business Case for Enterprise Social
•Where to Begin
•What Can I Do With Communities
•Example Use Cases for Yammer
•Measuring Value
•Measuring Maturity
In the decades to come, open innovation will play a key role in developed economies revolutionising how organisations deliver value to their customers, shareholders and employees.
This focus on IDEATION will allow companies to become or remain innovative, increasing the chances for new products, customer acquisition and increased financial performance.
PRESTO’s idea crowdsourcing functionality allows your leadership team to ‘throw challenges’ to the crowd accelerating the idea generation process to align your staff’s problem solving skills with the executive corporate growth strategy
The success of implementing technology and dealing business changes across the enterprise has never been more critical to a company’s market relevance, financial growth and employee productivity. As companies grow in either size, service and product offerings or complexity, the increased demand to deliver consistent high quality support becomes more and more challenging. Knowledge Management (KM) has the power to transform the way services are delivered and experienced by both the valued customer and the productive employee as business is conducted on a daily basis. Organizations continuing to struggle with measuring sustainable business benefits from implementing technology and business change will benefit greatly from the industry lessons learned from successful KM implementations. Peter McGarahan, a support industry analyst and expert, will share his experiences and thought leadership on successfully implementing KM to support and enable technology and business change across the enterprise. Peter will provide lessons learned and recommended practices from his Service Delivery and Knowledge Management (KM) consulting experience that will change your perspective on how to do Knowledge right! Attendees will gain valuable insights into the following aspects of the topic:
• How Service leaders can best position and leverage knowledge for any technology and business change
• How to best approach planning for your next enterprise technology and business rollout with the end-result in mind
• Assessing your organizational maturity, identifying and addressing the gaps in performance to deliver a consistently better customer experience for customers and employees
• Introducing Knowledge-Centered Support (KCS) best practices into your service and support environment to address resolving issues, answering questions and fulfilling requests
In the decades to come, open innovation will play a key role in developed economies revolutionising how organisations deliver value to their customers, shareholders and employees.
This focus on IDEATION will allow companies to become or remain innovative, increasing the chances for new products, customer acquisition and increased financial performance.
PRESTO’s idea crowdsourcing functionality allows your leadership team to ‘throw challenges’ to the crowd accelerating the idea generation process to align your staff’s problem solving skills with the executive corporate growth strategy
Connections is a company branded employee app in Teams. It is a gateway to your employee experience, with personalized news, communications, tasks, people and resources. It provides a single curated employee destination that can be configured for specific roles like frontline workers. So, leaders can communicate and engage their employees, and employees can get easy access to the tools and resources they need from one place.. Connections builds on existing capabilities in Microsoft 365 like SharePoint and Yammer. And it pulls your communications together into a pre-configured app in Teams, designed for both desktop and mobile workers. It also acts as a launching pad to the other 3 Viva modules
Insights brings together Workplace Analytics, MyAnalytics and Glint into a unified insights app in Teams to provide data-driven and privacy-protected insights for individuals, managers and leaders. For example, employees get personalized insights, only they can see, that help them protect their time for breaks, focused work, and learning in order to promote improved productivity and wellbeing.
Topics focuses on knowledge and expertise. Topics applies AI to identify knowledge and experts and organize them into shared topics. AI automatically creates a topic page for each topic. It’s like Wikipedia for the enterprise where AI does the first draft. And these topic pages are surfaced as Topic Cards right in the flow of work in Office and Teams.
Finally, Learning allows employees to easily discover informal and formal learning in the flow of work. It aggregates content from LinkedIn Learning, Microsoft Learn and 3rd party training content and your own organizations content – all in one place. Along with providing aggregation and recommendations, it also allows managers to assign and track training, as well as report on training within and across teams.
Zinnov examines the growing trend of enterprises setting up digital labs to drive the next leg of their digital journey. Geographies with rich product development capabilities and a talent pool with key skills are emerging as hot spots for the establishment of innovative digital labs
A Digital Enterprise is one that leverages customer, contextual and enterprise data and use new-age technologies to drive exponential business impact. To facilitate digital transformation, enterprises are increasingly setting up Digital Labs/Hubs in geographies with rich product capabilities, such as the Bay Area (US) and Bangalore (India).
Digital Product-Centric Enterprise and Enterprise Architecture - Tan Eng TszeNUS-ISS
Enterprises striving to unlock value through digital products face a pivotal shift towards product-centric management, a transformation that carries its share of challenges. To navigate this journey successfully, close collaboration between Enterprise Architects and Digital Product Managers is essential. Together, they can craft the ideal strategy to deliver digital products on a grand scale. Join us in this session as we shed light on the critical interactions and activities that foster synergy between Enterprise Architects and Digital Product Managers. Discover how this collaboration paves the way for effective product-centric management, enabling enterprises to harness the full potential of their digital offerings.
This presentation was delivered by EK CEO Zach Wahl at the 2023 Midwest KM Symposium in Kent State, Ohio. The presentation defines Knowledge Management and its value. It also covers key industry trends and outcomes.
We are social creatures and we crave social interaction. This presentation from SPSNYC is about how we build social solutions to our business problems...today.
Similar to Lessons from the front line: next-generation knowledge management in the resources industry. (20)
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
Explore our most comprehensive guide on lookback analysis at SafePaaS, covering access governance and how it can transform modern ERP audits. Browse now!
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
Remote sensing and monitoring are changing the mining industry for the better. These are providing innovative solutions to long-standing challenges. Those related to exploration, extraction, and overall environmental management by mining technology companies Odisha. These technologies make use of satellite imaging, aerial photography and sensors to collect data that might be inaccessible or from hazardous locations. With the use of this technology, mining operations are becoming increasingly efficient. Let us gain more insight into the key aspects associated with remote sensing and monitoring when it comes to mining.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
What are the main advantages of using HR recruiter services.pdf
Lessons from the front line: next-generation knowledge management in the resources industry.
1. LESSONS FROM THE FRONT LINE:
Using next generation knowledge management and social technology to unlock the value in data, information and people.
Cecily O’Neill, Associate Director Digital Intelligence, Velrada
2. Why does knowledge management
matter ?
Chevron CEO Ken Derr “Everyday a better idea goes unused is a lost opportunity. We have to share more, and share faster.”
4. Identified Benefits for Enterprise Collaboration
Reduction in operating costs
25%
Improvement in employee productivity
Increase in employee engagement/ job satisfaction
50%
Faster in finding information
Increase in purposeful collaboration
50%
Greater alignment with organisational goals
30%
60%
Increase in ability to collaborate with colleagues
Sources: McKinsey Global Institute, The Social Economy: Unlocking Value and Productivity Through Social Technologies (2012) McKinsey & Company, Evolution of The Networked Enterprise (2013) Jive Software, The Business Value of Social Business (2010Salesforce Chatter, 50 Ways to Transform Every Department with Chatter (2011) Forrester, Social Enterprise Apps Redefine Collaboration (2011); Gartner, Predicts 2013: Social and Collaboration Go Deeper and Wider (2013) Altimeter, Making the Business Case for Enterprise Social Networks (2012), Gallup, State of the Workplace report (2013) Gartner, Reveals Five Social Software Predictions for 2010 and Beyond (2010)
30%
10%
6. What is “next”
generation knowledge
management?
BP CEO John Browne “All companies face a common challenge: using knowledge more effectively than their competitors.”
7. The new Knowledge Management Environment
Fast access to lessons & expertise
Unlock existing knowledge through data visualisations
Central access to all business critical information & knowledge
Support learning through the use of video and worked examples
Line of Business Systems: Data Storage, Information Repositories, Workflow & other Core Projects Processing Systems
Search people, conversations, documents
8. The new Knowledge Management Model
Knowledge Lifecycle
Knowledge Claim Formulation
Knowledge Claim Evaluation
Information Acquisition
Individual and/or Group Learning
Problem/Opportunity
Recognition
Initiate Knowledge Processes
Distributed Organisational Knowledge Repository
Business Outcomes
Business Processing Environment (Knowledge Use)
Knowledge Production
Knowledge Transfer
Knowledge Use
9. CHALLENGE - Current processes/functions are consistently impacting project competitiveness.
SOLUTION – A new idea sent via the implemented knowledge technology triggers ‘social’ knowledge processes to test the veracity of the idea.
BUSINESS IMPACT- New information in the form of an idea is able to be shared in response to an identified business need.
It is able to be evaluated, codified and distributed in a timely manner and generates reported business benefits.
•A member of the Cost Engineering Group has an idea which could significantly reduce the cost of on-boarding new staff to projects.
•Posting the idea to the Cost Engineering Group initiates significant discussion.
•It is agreed that a knowledge claim be made and the ideas is promoted to the relevant Authority for evaluation
•The idea is tested and its value identified. The Functional Authority requests is a revised Standard be developed to update current Cost Engineering processes.
•The Cost Engineering Group collaborate on the Standard which is published for review and possible inclusion in the Knowledge Repository
•The KM Administrator authorises the inclusion of the new Standard in the Knowledge Repository.
Problem/Opportunity Recognition
•It is tagged appropriately and the activity stream updates.
•The Project Manager for Project X receives the notification on his mobile
•He is able to preview the new Standard.
•Recognising the benefit for his Project he views the profile card of the Author. which highlights the Cost Engineer is a recognised SME with specific expertise in the business area relevant to Project X.
•The Project Manager direct messages (DMs) the Cost Engineering SME who receives it in his newsfeed
•He replies immediately and is able to assist with cost analysis and compliance requirements for Project X resulting in time saved.
•Team members in Project Y also see the ramification of the update for their project and apply the Standard in on- boarding new staff reducing the capital intensity of their project significantly.
•Project Y Team post a news item calling out the effectiveness of the new Standard in reducing costs
Cost Engineer
Idea is adopted as a ‘Revised Standard’
Knowledge Repository
Project Manager see’s update in Activity Stream
‘This affects my Project’
“This new Standard has reduced the start up costs for our Project’
Cost Engineer
Posts Idea to Group
Cost Engineering Group
Project Y Team
Y
Knowledge Transfer
10. challenges & maximising opportunities
BP CEO John Browne “We must become experts in capturing knowledge, integrating and preserving it, and then making what has been learned quickly and easily available to anyone who will be involved in the next business decision”
Overcoming
11. Barriers that stand in the way
purpose
privacy
change
control
motivation
culture
12. The untapped potential of collaboration & social technologies
$1.5T+
Annual value that could be unlocked using social technologies
$1.5B+
Number of users of social networks globally
2x
Potential value from better enterprise collaboration
80%
Proportion of total online users who interact with social networks regularly
3%
Share of companies that derive substantial benefit from social technologies
90%
Proportion of companies reporting benefits from using social technologies
20%
Potential improvement in employee productivity
28 hrs
Time spent each week by staff emailing, looking for information, etc.
13. Rudolfo Prieto at PDVSA “We got into KM because we had so many projects going on that it was difficult to standardise without limiting creativity.…Through KM, different leaders not only share experience and knowledge, but go forward to create what I call ‘contamination centres’ where people infect each other with ideas..”
business case to gain support
Building the
14. Knowledge Management Framework
PEOPLE
Create a measurable increase in productivity & performance effectiveness by connecting
people to people,
work like a network
PROCESS
Create an environment that supports the identification of opportunities or problems to trigger just in time
knowledge processes that enable organisational learning
CONTENT
Facilitate knowledge creation
& sharing via a rich user experience
that intrinsically motivates employees to contribute through reward & recognition initiatives aligned to objectives.
TECHNOLOGY
Leverage knowledge technologies which provide rich user experiences and simplify access to people, information and
knowledge relevant to the business need to drive competitiveness & long term value
15. KM Strategic Objectives
Accelerate Project On-boarding
Become a
Learning
Organisation
Connect People
Centralised Search
Expertise Identification
Knowledge Networks
CoPs
Activity
Based Updates
Knowledge Base
Ideation & Innovation
Business Capabilities
Technical Capabilities
Governance & Access Controls
Gamification
Community Spaces
Social Networking
News Feeds
Information Tagging
Usage Metrics & Analytics
DIRECT BENEFITS
•Easier/faster to find information
•Easier/faster to find people/expertise
•More efficient use of internal resources
INDIRECT BENEFITS
•Lift in employee engagement/retention
•Accelerated time to competency
•Increase in valuable ideas/insights
BEHAVIOUR
•Increase in knowledge sharing/collaboration
•Structured/actionable discussions
•Closer alignment with business objectives
Leverage Scale
& Expertise
Improve Business Competiveness
The KM Value Map
On any Device
16. Making it work - lessons from real world Capital Projects?
Etienne Wenger “Knowledge management will never work until corporations realise it’s not about how you capture knowledge but how you create and leverage it.”
18. •Lack of knowledge transfer across the organisation
•Limited resource reuse – always reinventing the wheel
•No ability to tap into individual expertise
•Telephones with conference call facilities, Wiki sites, blog sites, listservs/email and instant messaging to facilitate the operation the CoPs
•Metrics proved growth in participation & contribution rates
•Implemented a simple process – ask, learn & share
•Profiles to simplify expertise location
•Make collaboration ridiculously easy using enabling technologies
Problem
Solution
Technology
Rio Tinto Case Study
19. CREATING A KNOWLEDGE CULTURE
Drive business excellence through purposeful collaboration.
20. •17,000 employees worldwide with operations in 30 countries
•Wanted to continue the knowledge sharing journey begun in 2003/4
•Focus on functional excellence - continuous improvement
•100+ adaptable networks, agile interactions, transformational services
•Business 2.0 – Collaborative Jams, Visioning Strategy Sessions, Wikithons
•Connected by Oracle’s web-based ConText search engine
•Purposeful collaboration for global functions, disciplines and networks aligned with value for Business Units and Functions
•Help employees handle situations that do not fit cleanly into established processes and structures.
Problem
Solution
Technology
ConocoPhillips Case Study
21. EMBEDDING KNOWLEDGE
Provide users with a personalised, single point of access for the content & applications they need.
22. •Began KM journey in 2001
•Wanted to introduce consistency and speed to market for major capital projects and make effective use of dispersed talent
•Address the retirement of key, experienced engineers – 10 year plan
•Second generation KM provides single interface for all processes – A BMS
•Uses SharePoint, MatchPoint, TRIM, Project Server, Power Pivot and integration with SAP and business process modelling applications
•Provide a single source of guidance for executing business processes and activities supported by Corporate level sponsorship
•PEARL – Practice Excellence through Accelerated Replication – 2004
•Closely associated with Training Activities
•Expertise directory, ‘Stories from the edge’
Problem
Solution
Technology
Shell Case Study
24. •65,000+ employees in over 400+ operating locations worldwide
•Wanted to create growth by treating people as the business’s greatest asset
•Wanted to build on the core value of being a ‘relationships based’ company
•Implement best of breed Enterprise Social Network (ESN) Software - Jive
•Deep OOTB integration with Outlook and Office
•Ideation & gamification tools to incentivise the right behaviours (reward & recognition)
•Built in analytics to drive engagement – allow employees to track their progress.
•Create a single source for collaboration
•Communities of Practice to enhance global teamwork around safety, sustainability & capital projects making better decisions & driving innovation
•Trust intellectual horsepower of users to make the connections needed to do the job
Problem
Solution
Technology
Jacobs Case Study
25. “When you start talking about knowledge
Its really about people.”
Scott Beatty, Knowledge Management Officer in Group Learning and Performance Operations at Shell