The document outlines the quality management processes of Bla Power Pvt. Ltd., focusing on customer-related processes, purchasing, production, and service provision. It emphasizes the importance of customer communication, purchasing product verification, and monitoring equipment calibration to ensure product quality and compliance with established requirements. The document also highlights the effects of product quality on customer satisfaction and economic performance.

1. 4/17/2014
7.0
PRODUCT
REALIZATION
Mr. Manoj Kumar Maharana
Sr. Engineer [Dept. of Electrical ]
BLA Power Pvt Ltd
1
BLA Power Pvt. Ltd BLA Power Pvt. Ltd

3. ISO 9001:2000
Balancing the Equation
6.2 Human
Resources
6.3
Infrastructure
6.4 Work
Environment
7 .0 Product
Realization
8.0
Measurement,
Analysis and
Improvement
8.2.1 Customer
Satisfaction
5.4.1 Quality
Objectives
+
+
+
=
=
A B C=+

4. 4/17/2014 www.brainybetty.com 4

5. • Processes,
• Documents
• Service time,
• Delivery time,
• Number of complaints, etc.
• Required verification
• Validation
• Monitoring
• Inspection
• Test activities
• Records needed to
provide evidence that
Realization processes
resulting service meet the
requirements.

6. 7.2 Customer Related Processes
7.2.1
Determination Of
Requirements to
the Product
• Delivery activities & Post delivery activities such as
> Warranty provisions & Contractual Obligations
> such as Maintenance services.
> Recycling Or Final disposal.
• Statutory & Regulatory requirement applicable to product.
7.2.2
Review Of
Requirement
Related to the
Product/Services
The organization shall review the requirements related to product
[ submission of tenders, acceptance of contracts or orders, acceptance
of changes to contracts or orders ]
•Product requirements are defined
•Contract or order requirements differing from those previously
expressed are resolved.
•The organization has the ability to meet the defined requirements.
•Records should maintained of the results of the review & actions.
7.2.3
Customer
Communication
Determine and implement effective arrangements for communicating
with customers in relation to
•Product information
•Enquiries, contracts or order handling, including amendments,
•Customer feedback, including customer complaints

7. 7.4 Purchasing
7.4.1
Purchasing Process
• Approved indent from store.
•Enquires send to min 3 suppliers to submit quotation
•Comparative statement made.
•After Approval of quotation purchase order issued to supplier.
•Evaluation Done suppliers based on Quality, and delivery of products
Grade A- Material supplied OK , Material received in time.
Grade B -Material supplied OK, Material received late.
Grade C -Material supplied Rej. , Material received in time.
Grade B -Material supplied Rej. , Material received late.
7.4.2
Purchasing
Information
describing the product/ service to be purchased including :
a. Requirement for approval of product, procedures, processes
b. Requirement for qualification of personnel.
c. Quality management system requirements.
d. The organization ensures purchase requirements contained in
purchasing documents, prior to their communication to the supplier.
7.4.3
Verification Of
Purchasing
Product
Establishes and implements
• Inspection and other activities necessary for verification of the
purchased material with the specified purchasing requirements.
• Checking at party’s premises/& at our premises

8. 4/17/2014 www.brainybetty.com 8

9. 7.5 Production & Service Provision
7.5.1
Control Of
Production & Service
Provision
Production and service provision under controlled conditions
including as applicable:
•Description of the characteristics of the product.
• Availability of work instructions, as necessary.
• Use of suitable equipments.
•Availability and use of the measure and monitoring equipments.
•Implementation of monitoring and measurement.
•The implementation of product release, delivery and post- delivery
activities includes meeting customer complaints
7.5.3
Identification &
Traceability
•Un-inspected material/product is marked with white tag/paint
• ok material is marked with green tag/paint
•rejected material is marked with red tag/paint
•Under Re-Process is marked with yellow tag/paint
•Incoming materials are identified by Shape & Size, date of receipt
and tag on it
7.5.5
Preservation Of
Product
•Including constituent parts, during internal processing and
delivery in order to maintain conformity to product requirement
•Preservation shall include identification, handling packing, storage
and protection
• Soft copies of all back-up data recorded on computers during
internal processing is preserved.

10. 7.6 Control of Monitoring & Measuring
Equipments
Provide evidence of conformity of product / components to the established requirements.
Based on this need, the necessary monitoring & measuring equipments are to be
identified & made available.
The required monitoring / measurement procedure are established
Established a suitable system for all monitoring / measuring equipments :
•Calibration/verification should done at regular intervals. In this process measuring
equipments are adjusted or re adjusted.
•Source of calibration or calibration agency.
•Tractability of calibration / verification to national or international standards.
•The equipments have unique identification number to determine and identify their
calibration status. ‘C’ for Calibrated , ‘UC’ for un-Calibrated & ‘OO’ for out of order.
Protection from damage, deterioration during handling, maintenance & storage.
• Action should be taken to the not conforming to the requirement is assessed & recorded.
• Maintains records of calibration & / verification.
•If Computer software is used for measurement, it shall be ensured prior to release for use
that computer software satisfies the requirements.
•Maintains the list of monitoring & measuring equipments including calibration status.

11. 4/17/2014 www.brainybetty.com 11

12. 12
Poor
Product
Quality
High
Product
Quality
Satisfied
Customer
s
Increased
Sales
(Locally & Exports)
Improved
Economy
Higher
Revenue
Greater possibility
of Investment
and Development
Dissatisfi
ed
Customer
s
Less
Revenue
Pressure on the
government to provide
employment
opportunities
Economic
Depression
No
Improvement
& decreased
Employment
Decrease
d Sales
Happy Citizens

13. 13
Improved Quality
Reduced Waste
Reduced Costs
Less Pressure on
the Economy
Positive Balance of
Trade
(Export >Imports)

14. Special Thanks
• for Guidance
Mr. Kalpesh Goswami
Sr. Manager [ Dept. Of Inst. ]
Acknowledgement [suggested reading]
• ANSI/ASQ 9000:2000 Quality Management Systems – Fundamentals and Vocabulary
• ANSI/ASQ 9001:2000 Quality Management Systems – Requirements, December
13,2000
• Quality Management System manual Doc No: BLAPOWER/M/QMSM/01
14