The document provides an overview of the revisions in the ISO 9001:2008 quality management system standard. It introduces the key changes from the previous version, including a stronger focus on customers, leadership and continual improvement. It highlights revised requirements around documentation, resource management, product realization, measurement and improvement. Transitioning organizations must understand the intent of the changes and ensure their quality system meets the new requirements.

1. Awareness Program and Overview of the Revisions in ISO 9001:2008 Presented by: V. MANIVANNAN

2. Introduce the concept of new ISO 9001:2008 Standard Highlight important areas and changes of the Standard Briefly introduce the system requirements of the Standard Important issues in implementations Transition Plan with Your Certification Body

3. 3rd revision of Quality Management System Requirement Standard from International Organization for Standards Replacement for previous standard of ISO 9001:2000 Introduced considerable conceptual changes From product centric to customer / business centric approach

4. QMS Resource management Measurement, analysis & improvements Product Realization Management Responsibility Continual Improvement cycle

5. CUSTOMER CUSTOMER Continual Improvement of the QMS Product Realization Measurement, Analysis & Improvements Management Responsibility Requirements Satisfaction Resource Management QMS Resource management Measurement, analysis & improvements Product Realization Management Responsibility Input Information Info Product

6. Based and developed on eight quality management principles Leadership Process approach Involvement of people System approach to Management Continual improvement Factual approach to decision making Mutual beneficial supplier relationship Customer focus

9. Avoid the application of systems that are separate from the organization’s business process Enable the development of a quality system that is fully integrated into the business operations of the organization Enable continual improvements of the system for enhanced customer satisfaction Enable compliance to statutory & regulatory requirements

13. Linked and interacting with other processes Out put of one process will be an input to another process Product development process Management review process Sales Process Manufacturing Process Purchasing Process Maintenance process QA process Training & Development process Warehousing process

14. PDCA Cycle Processes in terms Of Added Value DO Continual improvements of Processes based on objective measurements ACTION Measure results of process Performance and effectiveness - Objective Measurements CHECK Understandings & meeting requirements PLAN

15. QMS Resource Management (PLAN) Measure, analysis improvements (CHECK) Product Realization (DO) Management Responsibility (ACTION) Continual Improvement cycle General requirements General requirements

17. 4 Quality Management System System Requirements 5 Management Responsibility 6 Resource Management 7 Product Realization 8 Measurement, Analysis & improvement General requirements Documentation Requirements Management Commitment Customer focus Quality policy Planning Responsibility, authority & communication Management Reviews Planning Customer related processes Design & development Purchasing Production & service provision Provision of resources Human resources Infrastructures Work environment General Monitoring & measurement Control of NCP Analysis of data Improvements