This document provides an introduction to Microsoft 365 and discusses the technology challenges faced by small and mid-sized businesses today, such as keeping technology up-to-date, managing a mobile workforce, and protecting sensitive data from cyber threats. It presents Microsoft 365 as an integrated solution that can empower employees, safeguard businesses, and simplify IT management through tools like Office 365, Windows 10, and Enterprise Mobility + Security. Microsoft 365 Business is positioned as a complete solution for small and mid-sized businesses that includes productivity apps, device management, security capabilities, and support.

1. Introduction to
Microsoft 365
October 2018
@directorcia
http://about.me/ciaops

2. Technology challenges faced
by small and midsized
businesses today
Keeping
technology
up-to-date
Mobile,
distributed
workforce
Protecting
sensitive data
Cyber threats &
phishing schemes

4. The reality of SMB today
1 Harvard Business Review, January-February Issue 2016, ‘Collaborative Overload’
2 Strategic Analytics, Global Mobile Workforce Forecast, 2015-2020, November 2015
3 Small Business Trends, CYBER SECURITY STATISTICS – Numbers Small Businesses Need to Know, Jan. 3, 2017
37% of the global
workforce is mobile2
43% of cyber-attacks
target small business3
43%
50% more time in
collaborative activities1
50%

5. What does today look
like for your customers?
Local Logins
/MSA
New PCs
bought adhoc
PCs refreshed
when dead
Employees
using personal
mobile devices
IT purchasing
decisions
made “on the spot”
“GOOD
ENOUGH”
PLATFORMS
LEGACY
BACK OFFICE
NO
TECHNOLOGY
STRATEGY
FRAGMENTED
END-POINT
SOLUTIONS

6. What does today look
like for you?
TOUGHER
COMPETITIVE
ENVIRONMENT
INREASINGLY
COMPLEX
CUSTOMER
DEMANDS
MULTIPLE TECH
PRODUCTS
Cross-platform
device management
requirements
Custom solutions
required for
interoperability
Increased security
exposure
Race to the bottom
pricing impacts
deal profitability
Greater effort
to maintain
customer base
Difficulty
differentiating
brand
Increased
implementation
and
management
complexity Multiple technology
vendors servicing
single client
Need to source
best of breed
solutions

7. A complete, intelligent solution
to empower employees to be
creative and work together, securely.
Microsoft 365
Introducing
Office 365
Windows 10
Enterprise Mobility + Security

8. Microsoft 365
Microsoft 365
Business
Microsoft 365
Enterprise
Microsoft 365
Education
Microsoft365E5
Microsoft365E3
Microsoft365F1

9. On-premises
Apps & SaaS
Office 365

10. Office 365
Company-owned and
personal devices
On-premises

11. Data$$
On-premises
Office 365

12. $$
Office 365
On-premises

13. $$
Office 365
On-
premises

14. Microsoft 365 Business
Office 365
$$
On-premises

15. Empower your team, safeguard your business,
and simplify IT management with a single
solution, purpose-built for your business.
Office 365
$$
Microsoft 365 Business

16. Microsoft 365 Business
An integrated solution bringing together best-in-class productivity tools, security and device management
Achieve more together
Create, connect, and
collaborate with people,
inside and outside your
company.
Anywhere it matters
Enable your people to be
productive anywhere, on their
favorite devices.
Always-on security
Help protect your data and
devices from one simple
dashboard that is always up
to date.
Simplified for business
Manage all your IT services in
one place and minimize the
work so you can focus on
what matters: your business.

17. Microsoft 365 Business includes:
Data protection controls
Help secure business data on
personal and company-
owned devices.
File storage
Manage your files from anywhere
with 1TB of storage.
Email and calendaring
Connect with customers and
coworkers using Outlook and
Exchange.
Comes with Office
Stay up-to-date with the latest
versions of Word, Excel,
PowerPoint, and more.
Safest Windows ever
Get upgraded to Windows 10
Pro from Windows 7 and 8.1
Pro.
Cyberthreat protection
Help protect PCs from malware,
viruses, and spyware.
Administration and deployment
Manage new PCs and devices
faster and more easily than ever.
Dependability and support
Get 99.9% uptime guaranteed
and 24x7 online and phone
support.

18. A holistic set of business productivity and collaboration tools
• Word, Excel, PowerPoint, Outlook, OneNote, Publisher, and Access
• Exchange, OneDrive, Skype for Business, Microsoft Teams, SharePoint
• Business apps from Office (Bookings, Outlook Customer Manager, MileIQ1, Listings1, Connections1, Invoicing1)
Enterprise-grade device management and security capabilities
• App protection for Office mobile apps
• Device management for Windows 10 PCs
• Consistent security configuration across devices
• Protection of company data across devices
• Windows Defender, always-on and up-to-date
Simplified device deployment and user setup
• Single admin console to setup and manage users and devices
• Auto-installation of Office apps on Windows 10 PCs
• Always up-to-date Office + Windows 10
• Streamlined deployment of PCs with Windows AutoPilot
Microsoft 365 Business – A single solution
A single solution designed for your business

19. Office 365
Business Premium
Office Applications:
Word, Excel, PowerPoint, Outlook,
OneNote, Publisher, and Access
Online Services:
Exchange, OneDrive (1TB),
Skype for Business, SharePoint, Teams
Business Apps:
Bookings, Staff Hub,
Outlook Customer Manager
Includes upgrade benefits from Windows 7 Professional or Windows 8.1 Pro to Windows 10 Pro at no additional cost
Enhanced Security
Cross-platform
Consistent Security configuration across
Windows 10, Android and iOS devices
Documents encryption and enforced Multi
Factor Authentication and restricted copy/paste
Device data encryption with BitLocker and
remote wipe for lost or stolen devices
Information Rights Management, Intelligent
Labeling and Data Loss Prevention tips
Device protection against ransomware and
malicious websites with Windows Exploit Guard
Device Management &
Simplified Admin
Always up-to-date Office, Windows and
Windows Defender anti virus
Streamlined deployment of PCs
with Windows AutoPilot
Auto-installation of Office apps
on Windows 10 Devices
Mobile Device Management for Windows 10,
Android, iOS and Mac with Microsoft Intune
Exchange Online archiving & preservation
policies to recover data or remain compliant
Microsoft 365 Business
An integrated solution to securely run and grow your business
+ +

20. TOUGHER
COMPETITIVE
ENVIRONMENT
INREASINGLY
COMPLEX
CUSTOMER
DEMANDS
MULTIPLE TECH
PRODUCTS
Cross-platform
device management
requirements
Custom solutions
required for
interoperability
Increased security
exposure
Race to the bottom
pricing impacts
deal profitability
Greater effort
to maintain
customer base
Difficulty
differentiating
brand
Increased
implementation
and
management
complexity Multiple technology
vendors servicing
single client
Need to source
best of breed
solutions
What does Microsoft 365 Business mean for you?
Expand Your
Services
• Upsell managed
services more easily
• Increase addressable
markets
• Recapture services
revenue
Drive Customer
Retention
• Become a trusted innovator
• Demonstrate unique value
• Address security concerns
Increase Your
Profitability
• Add to the sales
opportunity
• Avoid sourcing solutions
from multiple vendors
• Implement quickly

21. What Microsoft 365 Business
can do for you
Source: A Forrester Total Economic ImpactTM Study, "The Partner Opportunity For “Business Cloud Suite".” June 2017
This is what we’ve been waiting for. Our customers can get
everything they need from one vendor which greatly simplifies
things for them. It fits our business model perfectly.
– Cloud Sales Manager, Microsoft 365 Business Early Adopter
Anticipated percentage point
increase in deployment and
advisory services revenue.
Expected percentage point
increase in managed
services attach rate.
Anticipated percentage
point increase in managed
services margins.
8% 10% 20%

22. In 2016, SMBs spent:
/year
Per employee. On their IT.
(10–99 employees)
$1,320
Source: U.S. Small and Medium Business Forecast, 2017-2021: PCs and Peripherals, Systems and Storage, Telecom Equipment, Software, IT Services, and Business Services; #US41134217, May 2017

23. What’s right for your customer?
Office 365
Microsoft 365 Business
Microsoft 365 Enterprise
Fast path to modern productivity & collaboration
Automatic security and feature updates
Integrated productivity, management & security
Best of Office 365 apps & Windows 10 Business
Highest level of productivity, management & security
Support for hybrid environments
Modern voice with cloud PBX

24. Set-up wizard streamlines
initial set-up
New Devices card
simplifies PC and mobile
device management
Integrated options to
facilitate free upgrade
from Windows 7/8/8.1
Pro to Windows 10 Pro
Creators Update

25. Here the set-up wizard
presents options for
managing Office 365
data on iOS and
Android devices.

26. In this step, the
Wizard allows You to
configure Windows 10
devise Security and
management settings.

27. AutoPilot Admin Experience
Included in Microsoft 365 Business, Windows AutoPilot enables devices to
be pre-registered and pre-configured via the cloud, allowing partners to
deploy a new device with no IT intervention required.
Watch the video - https://www.youtube.com/watch?v=4K4hC5NchbE

28. Customer Benefits

29. Connect with
customers, coworkers,
and suppliers
Achieve more together
Bring together
everything your team
needs, in one place
Create great work with
Word, Excel, and
PowerPoint
Meet Cortana, your
new digital personal
assistant

30. Anywhere it matters
No Wi-Fi, no
problem. Edit offline
and sync later
Work together with
coworkers, from
anywhere
Take your work with
you, with secure
cloud storage
Stay engaged with
your teams, from
your favorite device

31. Always-on security
Enable solid security,
with simplified
management
Help protect against
security threats
Safeguard company
data across PCs,
phones and tablets
Get the latest
Office 365 and
Windows 10 updates

32. Simplified for business
Quickly setup new employees
to get them going
Manage users & devices
with a single console
Simplify with a single
login for all devices

33. Email, schedule, meet, and chat
Stay connected and in sync with co-workers and customers
wherever you are via email, phone, online meetings, and IM.
Get professional looking email powered by Microsoft Exchange
to facilitate collaboration to keep you in sync with your customers
and coworkers, 24/7.
Add audio/video conferencing to a new or existing meeting with
just one click using Outlook with Skype for Business integration.
Use Office 365 Groups to give your teammates access to a shared
inbox, calendar, file repository, and notebook.

34. Create and collaborate
Create, share, and co-author Word documents, Excel
spreadsheets, and PowerPoint presentations with
coworkers.
Get access to the latest version of your documents from
your favorite devices, anywhere you have an internet
connection. OneDrive for Business enables online and
offline access and automatic syncing of files to reflect
the most recent edits.
SharePoint is an easy drag and drop intranet for
documents and files.

35. Stay a step ahead
Let personal digital assistant Cortana make life easier by
helping you handle crucial tasks and get things done.
Feel confident you are helping your teams be as efficient
and effective as possible with Delve, the Office 365 app
that enables your co-workers to find the latest files that
were shared with them within your organization.

36. Turn thoughts into action
Interact with devices in new ways – choose from voice,
digital pen, touch, gesture, Windows Ink, or
Microsoft Edge to turn thoughts into actions in the
way that feels and works best for you.
Start fast, stay focused and finish first with new tools to
keep you productive such as Start Menu, Live Tiles,
Virtual Desktop, Snap Assist, Tablet Mode.

37. Stay productive on the go
Use the best-in-class productivity tools so you can
work across all of your favorite devices (including
Windows, Mac, iOS, and Android).
Use OneDrive for Business to create, access, and
edit your documents whenever you need them.

38. Sync files automatically and work offline
Use familiar tools you know and love, including Word,
PowerPoint, and Excel.
Create, share, and edit Word, Excel, PowerPoint
documents any time, anywhere.
Access and edit documents offline; when you're back
online updated files sync automatically. Pick up where
you left off on your document when switching devices.

39. Work together anywhere
Access your emails, contacts, and calendars across your
devices even when offline with Outlook to help you stay
connected to customers or coworkers.
Connect with customers and coworkers using Skype for
Business to instant message to answer quick questions,
or host or join an online call or video meeting from your
favorite device. Easily present, share and collaborate on
documents (or a virtual whiteboard) within the meeting
space.
Outlook Groups and Microsoft Teams are also available
any time you’re online to help you and your teams work
together collaboratively wherever, whenever.

40. Security that travels with you
Protect your data and devices against malware, malicious
attacks, and device loss or theft. BitLocker, BitLocker to
Go, and Windows Information Protection help protect
business data on mobile devices by ensuring all business
data is encrypted and accessible only by authorized users.
Further protect Windows 10 devices from unauthorized
access using Windows Hello multi-factor authentication
to strengthen your users’ device credentials.
Perform a remote Selective Wipe of company data easily
on lost or stolen devices.

41. Reduce your security risk
Centralize control of your company data on
personal devices.
Reduce your risk profile with security features
for SMB customers.
Apply a consistent security configuration
profile, across managed devices.
Establish a baseline of security policies across
managed devices.
Configure devices consistently to help ensure
that your data and devices are protected from
malware and external threats.

42. Help protect your devices, data, and people
Know that lost or stolen devices are protected with Windows 10 built-in encryption
capabilities like BitLocker and BitLocker to Go.
Help prevent accidental data leaks by securely separating business information from
personal information with Windows Information Protection, and perform a remote
Selective Wipe of business data on demand while leaving personal data untouched.
Make sure employees always have access to files while confining company
information to Office apps, using App Protection for Office mobile apps capabilities
for personal iOS, and Android devices.
Make accessing Windows 10 devices more convenient, simple, and secure by using
Windows Hello biometric authentication2 to unlock devices with a look or a touch.
Help make sure that devices boot securely and that only trusted software can run
during start-up with Windows Trusted Boot used in combination with the PC industry
hardware standard, UEFI Secure Boot.
Enforce Windows Defender to always be on from within the admin console.

43. Get up and running fast
Save time by easily configuring security features and
settings on Windows 10 devices with Mobile Device
Management, fully automating your Windows installation
with Windows AutoPilot, and enabling or disabling
Windows Store or Cortana on company-owned devices
with Enhanced Manageability.
Reduce hardware costs and simplify management by
running multiple operating systems on one Windows
device as virtual machines (VMs) with Client Hyper-V.
Deploying and managing Microsoft 365 Business is
straightforward – advanced IT expertise is required to set
up new devices with all the Office apps your employees
need. You can add and remove users in minutes, and call if
you need support.

44. Stay up to date
Keep devices up to date with the latest security updates
and feature innovations, at a pace that is right for you,
with Windows Update for Business. Ensure minimal
disruptions for specialized, mission-critical business
devices with Deferred Updates.
Avoid time consuming wipe and reload processes and
get users and devices up and running quickly with
seamless upgrades from Windows 7 or 8/8.1
Professional to Windows 10 Pro.
As a cloud-based solution, Office 365 is consistently,
automatically updated with new features and capabilities
to ensure you’re always working with the latest, best-in-
class productivity tools.

45. New features in Microsoft 365 Business (April 2018)
• Office 365 Advanced Threat Protection1
Attachment scanning & ML detection to catch
suspicious attachments
Link Scanning/Checking to prevent users from
clicking suspicious links
• Windows Exploit Guard Enforcement
Preventing devices from ransomware and malicious websites
at device end points
Cyber Threats
• Data Loss Prevention2
Does Deep Content Analysis to easily identify, monitor,
and protect sensitive information from leaving org
• Azure Information Protection P1
Controls & Manages how sensitive content is accessed
• Intune Availability
Protecting data across devices with E2E Device and
app management
• Exchange Online archiving
100GB Archiving & preservation policies to recover
data or remain compliant
• Bitlocker Enforcement
Encrypt Data on devices to protect data if device
lost or stolen
Safeguard Sensitive Information
1
2
3
Back End
• Hybrid Active Directory Deployment3
To support customers with on premise infrastructure

46. Microsoft 365 Business
One subscription for Productivity + Security + Device Management
3rd party
solutions
(bought separately,
expensive & hard to
integrate)
Archiving
Data Loss Prevention
Email
Email Threat Protection
Device Anti Virus
Email Filtering
Productivity Software
Storage
Online Chat & Meetings
Device Management
Data Loss Prevention
Email + Device Threat Protection
Archiving + Litigation Hold
Device & App Management
PCs, Macs, iOS & Android
Email Filtering
Windows Defender AV
1 TB File Storage
50 GB Cloud Email
Teams & Skype for Business
Office
(Word, PowerPoint, Excel, Outlook, Onenote)
Information Protection
vs.
AU$28 Per user
standalone
Microsoft 365
Business
(all included, seamlessly
integrated)

47. Features (new in blue)
Office 365
BP
Microsoft 365
Business
Microsoft 365
E3
Microsoft 365
E5
Estimated retail price per user per month $AUD (with annual commitment) $17.49 $28.07 $49.06 $89.21
Maximum number of users 300 300 unlimited unlimited
Office Apps Install Office on up to 5 PCs/Macs + 5 tablets + 5 smartphones per user (Word, Excel, PowerPoint, OneNote,
Access), Office Online
Business Business ProPlus ProPlus
Email & Calendar Outlook, Exchange Online 50GB 50GB unlimited unlimited
Chat-based
Workspace, Meetings
Microsoft Teams, Skype For Business ⚫ ⚫ ⚫ ⚫
File Storage OneDrive for Business 1 TB 1 TB unlimited unlimited
Social, Video, Sites Yammer, SharePoint Online, Planner ⚫ ⚫ ⚫ ⚫
Stream ⚫ ⚫ ⚫
Business Apps Scheduling Apps – Booking, StaffHub ⚫ ⚫ ⚫ ⚫
Business Apps – Outlook Customer Manager, MileIQ1 Business center2, Listings2, Connections2, Invoicing2
⚫ ⚫
Threat Protection Microsoft Advanced Threat Analytics, Device Guard, Credential Guard, App Locker, Enterprise Data Protection, ⚫ ⚫
Office 365 Advanced Threat Protection ⚫ ⚫
Windows Defender Advanced Threat Protection ⚫
Office 365 Threat Intelligence ⚫
Identity & Access
Management
Azure Active Directory - SSPR Cloud Identities, MFA, SSO >10 Apps ⚫ ⚫ ⚫
Azure Active Directory - Conditional Access, SSPR Hybrid Identities, Cloud App Discovery, AAD Connect Health ⚫ ⚫
Credential Guard and Direct Access ⚫ ⚫
Azure Active Directory Plan 2 ⚫
Device & App
Management
Microsoft Intune, Windows AutoPilot ⚫ ⚫ ⚫
Microsoft Desktop Optimization Package, VDA ⚫ ⚫
Information
Protection
Unlimited Exchange Archiving3, Office 365 Data Loss Prevention*, Azure Information Protection Plan 1 ⚫ ⚫ ⚫
Azure Information Protection Plan 2, Microsoft Cloud App Security, O365 Cloud App Security ⚫
On-Prem CAL Rights ECAL Suite (Exchange, SharePoint, Skype, Windows, SCCM, Win. Rights Management) ⚫ ⚫
Compliance Litigation Hold, eDiscovery, Compliance Manager, Data Subject Requests ⚫ ⚫ ⚫
Advanced eDiscovery, Customer Lockbox, Advanced Data Governance ⚫
Analytics Power BI Pro, MyAnalytics ⚫
Voice PSTN Conferencing, Cloud PBX ⚫
[1] Available in US, UK, Canada; [2] Currently in public preview in US, UK, Canada; [3] Unlimited when auto-expanding turned on *Data Loss Prevention Features will be available summer 2018
Detailed comparison of plans

48. [1] Indicates Office 365 has Plan 2 and Microsoft 365 Business has Plan 1 of the functionality
[2] Available in US, UK, Canada
Features (new in blue)
Office 365
E3
Microsoft 365
Business
Estimated retail price per user per month $AUD (with annual commitment) $29.59 $28.07
Maximum number of users unlimited 300
Office Apps Install Office on up to 5 PCs/Macs + 5 tablets + 5 smartphones per user (Word, Excel, PowerPoint, OneNote, Access), Office Online ProPlus Business
Email & Calendar Outlook, Exchange Online 100GB 50GB
Chat-based Workspace,
Meetings
Microsoft Teams, Skype For Business ⚫ ⚫
File Storage OneDrive for Business, Unlimited 1 TB
Social, Video, Sites Stream, Yammer, Planner, SharePoint Online1, Power Apps1, Flow1 ⚫ ⚫
Business Apps Scheduling Apps – Booking, StaffHub ⚫ ⚫
Business Apps – Outlook Customer Manager, MileIQ1 Business center2, Listings2, Connections2, Invoicing2 ⚫
Threat Protection Office 365 Advanced Threat Protection ⚫
Windows Exploit Guard Enforcement ⚫
Identity & Access Management Azure Active Directory - SSPR Cloud Identities, MFA, SSO >10 Apps ⚫ ⚫
Device & App Management Office 365 MDM ⚫ ⚫
Microsoft Intune, Windows AutoPilot, Windows Pro Management ⚫
Upgrade rights to Windows 10 Pro for Win 7/8/8.1 Pro licenses ⚫
Information Protection 100 GB Exchange Archiving, Office 365 Data Loss Prevention4 ⚫ ⚫
Azure Information Protection Plan 1, BitLocker Enforcement ⚫
On-Prem CAL Rights ECAL Suite (Exchange, SharePoint, Skype) ⚫
Compliance Litigation Hold, eDiscovery, Compliance Manager, Data Subject Requests ⚫ ⚫
Comparison of Microsoft 365 Business and Office 365 E3
[3] Currently in public preview in US, UK, Canada
[4] Data Loss Prevention Features will be available summer 2018

49. Business Premium Microsoft 365 Business Microsoft 365 Enterprise
Mixed OS
Some on-premises IT
Hybrid identity
Office 2007 EOS
Multiple locations
Need to support mobile.
Windows 10 Pro (CU)
Cloud identity for users and devices
Protection of company data across
personal & company owned devices
Compelling events:
Small Business Server replacement
Hardware refresh
Multiple locations
Mixed OS
Hybrid identity
Advanced security controls
Modern voice experience
Compelling events:
Windows Server replacement
Hardware refresh
Multiple locations
Customertargetingguidance for small to midsize businesses

50. CIAOPS Resources
• Blog – http://blog.ciaops.com
• Free SharePoint Training via email – http://bit.ly/cia-gs-spo
• Free Office 365, Azure Administration newsletter – http://bit.ly/cia-o365-tech
• Free Office 365, Azure video tutorials – http://www.youtube.com/directorciaops
• Free documents, presentations, eBooks – http://docs.com/ciaops
• Office 365, Azure, Cloud podcast – http://ciaops.podbean.com
• Office 365, Azure online training courses – http://www.ciaopsacademy.com
• Office 365, Azure eBooks – http://www.ciaops.com/publications
Twitter
@directorcia
Facebook
https://www.facebook.com/ciaops
Email
director@ciaops.com
Skype for Business
admin@ciaops365.com