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Introducing design thinking

The document introduces design thinking as a human-centered and collaborative approach to problem-solving that is creative, iterative, and practical. It outlines the design thinking process, which includes mindsets such as empathy, and modes like defining, ideating, prototyping, and testing to foster innovation through diverse perspectives. Key takeaways emphasize that design thinking prioritizes people and involves multiple disciplines for effective problem resolution.

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Related topics:
Design Process Overview•
introducing... design thinking Zaana Howard | Associate Lecturer | Information Systems School QUT | 8 March 2013
two things: What is design thinking? The design thinking process
what is design thinking?
design is changing... Designer chairs, “Eames Duo 2” by moguphotos http://www.flickr.com/photos/bygenejackson/3112409205/
design is evolving... h"p://designtaxi.com/ar4cle.php?ar4cle_id=415    
to design thinking… Timeline detail by Garrettc http://www.flickr.com/photos/garrettc/2575214144/
design thinking starts with... We are Snook http://web.fumsi.com/go/article/use/64147
design thinking is a human centred & collaborative approach to problem solving that is creative, iterative & practical. (Brown, 2008)
design thinking integrates... business (viability) people technology (desirability) (feasibility) Adapted  from  Brown  (2008).    
Is a balance of thinking... From  Mar4n  (2009)  
a note on language: user centred design; human centred design; user experience; design thinking (+ more...) often interchanged, all related but each has its own distinct definition, history and foundations
the design thinking process
design thinking comprises mindsets & modes
design thinking mindsets empathy show don’t tell experiment h"p://dschool.stanford.edu/wp-­‐content/uploads/2011/03/BootcampBootleg2010v2SLIM.pdf   14  
design thinking mindsets mindfulness action oriented collaboration h"p://dschool.stanford.edu/wp-­‐content/uploads/2011/03/BootcampBootleg2010v2SLIM.pdf   15  
design thinking modes Hassno Platner Institute of Design design thinking modes
design thinking modes Empathy: when you feel what the other person is feeling and can mirror their expression, their opinions, and their hopes. Why? to discover people’s explicit and implicit needs so that you can meet them through your design solutions. Hassno Platner Institute of Design design thinking modes
example understanding how the elderly with arthritis take medication 85 years by jaded one http://www.flickr.com/photos/druggedmoon/18505313/
design thinking modes Define: Defining the problem using a unique, concise reframing of the problem that is grounded in user needs & insights Why? expose new opportunities by looking at things differently; guide innovation efforts; make sure we’ve identified something worth working on Hassno Platner Institute of Design design thinking modes
design thinking modes Ideate: generating many possible solutions to a problem Why? generate maximum innovation potential in a short amount of time; incorporate different perspectives; build excitement Hassno Platner Institute of Design design thinking modes
example design thinking for better healthcare derived from experience from hotel and airline industries http://www.psfk.com/2010/02/does-healthcare-need-a-shot-of-design-thinking.html http://www.priestmangoode.com/content/uploads/The-Health-Manifesto.pdf
design thinking modes Prototype: is creating a concrete embodiment of a concept which becomes a way to test your hypotheses get you closer to your final solution Why? to gain empathy; to explore; to test; to inspire Hassno Platner Institute of Design design thinking modes
prototyping fail early fail often cost of failure vs. project time
design thinking modes Test: test your concept with users using your prototypes/ Why? To understand how users understand and use the concept. It is a way of continuing to gain empathy for your users and evaluate your solution. Hassno Platner Institute of Design design thinking modes
example Mayo Clinic exam room redesign Watch a video about the exam room rediesign: http://www.youtube.com/watch?v=h8eftsNB9xs
non linear process
non linear process example Brown  (2008)  
modes of thinking flare focus Hassno Platner Institute of Design, Stanford University
how design feels Daniel Newman, Central Office of Design
key is collaboration: most problems are too complex for one person. multiple perspectives, skills, disciplines, experiences and knowledge is key.
top three takeaways: •  design thinking is an approach to problem solving & innovation •  5 modes of design thinking guide the design process •  people first! Zaana Howard | QUT @zaana | zaanahoward@gmail.com | zaanahoward.com