The impacts of digital disruption on small to medium businessesDeloitte Australia
The whitepaper "Digital disruption - Short fuse, big bang?" from Deloitte's Building the Lucky Country series, considers the magnitude of digital transformation within Australian business and government - the size of the 'bang' – as well as how quickly 18 industry sectors will be affected - the length of the 'fuse'. In this presentation Ben Shields, from Deloitte Private, considers the impact of digital disruption small to medium sized businesses.
Pete Williams Deloitte Centre for the Edge #SMDU 2013Bluewire Media
Pete Williams, CEO of The Centre for The Edge (Australia) gave this presentation at Social Media Down Under 2013 about the Future of Social Media in Australian Business.
In House Market Seminar 27 Jul10 Improvements To In House Practice Since The ...philliplhunter
With the in-house legal recruitment market improving Naiman Clarke recently held a seminar addressing the Improvements to In-house Practice since the GFC. This seminar addressed a variety of matters; CLE and career development, what qualities and attributes create a suitable in-house counsel, changes in legislation and regulation and their impact, lessons learnt from working with reduced capital and head count.
Harnessing Social Media - Shared Services & Outsourcing NetworkSteven Hallam
Presentation at the Shared Services & Outsourcing Network conference in Melbourne 21 May 2013.
Welcome to the new “normal”? Rather than efficiency at scale… connectivity at scale. This presentation focuses on how to use social to outsource.
Ernst & Young is a multinational professional services firm headquartered in London, United Kingdom. It was the third largest professional services firm in the world by aggregated revenue in 2012 and is one of the "Big Four" accounting firms.
Founder: Arthur Young
Founded: 1849
Headquarters: London, Greater London, United Kingdom, New York, NY, United States of America
The impacts of digital disruption on small to medium businessesDeloitte Australia
The whitepaper "Digital disruption - Short fuse, big bang?" from Deloitte's Building the Lucky Country series, considers the magnitude of digital transformation within Australian business and government - the size of the 'bang' – as well as how quickly 18 industry sectors will be affected - the length of the 'fuse'. In this presentation Ben Shields, from Deloitte Private, considers the impact of digital disruption small to medium sized businesses.
Pete Williams Deloitte Centre for the Edge #SMDU 2013Bluewire Media
Pete Williams, CEO of The Centre for The Edge (Australia) gave this presentation at Social Media Down Under 2013 about the Future of Social Media in Australian Business.
In House Market Seminar 27 Jul10 Improvements To In House Practice Since The ...philliplhunter
With the in-house legal recruitment market improving Naiman Clarke recently held a seminar addressing the Improvements to In-house Practice since the GFC. This seminar addressed a variety of matters; CLE and career development, what qualities and attributes create a suitable in-house counsel, changes in legislation and regulation and their impact, lessons learnt from working with reduced capital and head count.
Harnessing Social Media - Shared Services & Outsourcing NetworkSteven Hallam
Presentation at the Shared Services & Outsourcing Network conference in Melbourne 21 May 2013.
Welcome to the new “normal”? Rather than efficiency at scale… connectivity at scale. This presentation focuses on how to use social to outsource.
Ernst & Young is a multinational professional services firm headquartered in London, United Kingdom. It was the third largest professional services firm in the world by aggregated revenue in 2012 and is one of the "Big Four" accounting firms.
Founder: Arthur Young
Founded: 1849
Headquarters: London, Greater London, United Kingdom, New York, NY, United States of America
Developing The Best In House Counsel Seminar Iiphilliplhunter
This seminar is the second in a series of seminars uniquely focused on the in-house legal space. We were joined by market leading counsel including, Matt Sinnamon from ING Direct, Leslie Moore and Pip Dexter from Deloitte, Katrina Johnson from eBay and Chris Woodforde from Bridgewater Strategies on behalf of the College of Law.
Please enjoy the presentation - if there is any more information you need please feel free to get in touch via LinkedIn.
Phillip Hunter
In-house Legal Consultant (Recruitment)
Ai magazine jan 2018 protostar innovation awardMichael Coates
Protostar Leadership Development scooped another innovation award, this time as "most Innovative management Consultants 2017". This article explains how since 2007 Protostar have used innovation to stay ahead and how they support clients to be more innovative.
How to Recruit & Retain Millennial solicitors [Infographic]Glencairn Furniture
Much has been written about the millennial generation and its impact on the workplace in general. But what can law firms do to engage with millennials and ensure they're recruiting and retaining the very best of Generation Y?
Company Culture matters
-------------------------------------
It is widely acknowledged that a company’s culture is fundamental to employee engagement and fuels business results.
Definitions can be found in various publications and all over the internet, but they have one thing in common:
company culture, like any culture, is about the way things are done. It’s the rules and values, morals and ethics that
drive people to work together effectively and sustainably towards shared goals.
Company culture is part of what sustains our enthusiasm and engagement in our work. It’s the foundation of how we’ll respond to challenges or problems, and how we approach everything from customer service and sales, to finance and client meetings, to correspondence
and presentations, and beyond. It’s the bond that will unite team members when times are tough, and ignite
celebration when there are successes.
But what is the culture at Smartsalary all about? Lean processes, innovation, applying an agile methodology, engagement, policies, processes and day-to-day interactions all drive our culture. We consciously manage these aspects of our culture, all of which form the
basis of our strategy triangle.
Developing The Best In House Counsel Seminar Iiphilliplhunter
This seminar is the second in a series of seminars uniquely focused on the in-house legal space. We were joined by market leading counsel including, Matt Sinnamon from ING Direct, Leslie Moore and Pip Dexter from Deloitte, Katrina Johnson from eBay and Chris Woodforde from Bridgewater Strategies on behalf of the College of Law.
Please enjoy the presentation - if there is any more information you need please feel free to get in touch via LinkedIn.
Phillip Hunter
In-house Legal Consultant (Recruitment)
Ai magazine jan 2018 protostar innovation awardMichael Coates
Protostar Leadership Development scooped another innovation award, this time as "most Innovative management Consultants 2017". This article explains how since 2007 Protostar have used innovation to stay ahead and how they support clients to be more innovative.
How to Recruit & Retain Millennial solicitors [Infographic]Glencairn Furniture
Much has been written about the millennial generation and its impact on the workplace in general. But what can law firms do to engage with millennials and ensure they're recruiting and retaining the very best of Generation Y?
Company Culture matters
-------------------------------------
It is widely acknowledged that a company’s culture is fundamental to employee engagement and fuels business results.
Definitions can be found in various publications and all over the internet, but they have one thing in common:
company culture, like any culture, is about the way things are done. It’s the rules and values, morals and ethics that
drive people to work together effectively and sustainably towards shared goals.
Company culture is part of what sustains our enthusiasm and engagement in our work. It’s the foundation of how we’ll respond to challenges or problems, and how we approach everything from customer service and sales, to finance and client meetings, to correspondence
and presentations, and beyond. It’s the bond that will unite team members when times are tough, and ignite
celebration when there are successes.
But what is the culture at Smartsalary all about? Lean processes, innovation, applying an agile methodology, engagement, policies, processes and day-to-day interactions all drive our culture. We consciously manage these aspects of our culture, all of which form the
basis of our strategy triangle.
From evidence to action: a shared leadership approachZaana Jaclyn
Presented at 5th International Evidence Based Library and Information Practice (EBLIP5) Conference: Bridging the Gap Stockholm, Sweden, 2 July 2009.
This presentation proposes an organisational effectiveness model, evidence based shared leadership, that applies the theoretical frameworks of shared leadership, appreciative inquiry, and knowledge creation to reorganize personnel, reassign responsibilities, and measure outcomes of a technical services division.
we need to talk about... designing better library experiencesZaana Jaclyn
Presentation for ALIA Information Online, February 12-14 2013, Brisbane.
Storify of tweets available from http://storify.com/zaana/designing-better-library-experiences
Designing a human centred mindset to lead at the edgeZaana Jaclyn
Workshop delivered by Huddle Academy for ALIA Online 2015, February 2, Sydney, Australia.
Workshop outline: Customer expectations are continually increasing, demanding more personalised and customised services and experiences. As a result, understanding your customers and designing services and experiences for them is critical in drawing them to engage with your organisation. Simultaneously it is essential to understand the people in your organisation and enable them to be adaptive to changing needs and to provide them with enjoyable and meaningful work experiences. This means being in service to your customers as well as the people who work in your organisation.
This one day workshop is for those who are seeking to be more effective leaders through developing a human centred mindset. It will focus on building your understanding of the value and principles of being human centred. These principles include putting people first through being empathic, curious, collaborative, and courageous. You will learn methods for how you can better understand your customers and your organisation for the benefit of designing and delivering amazing services and experiences. We will do this through a range of practical hands on activities where you will have the opportunity to experience a set of tools you can apply within your workplace.
from concept to capability: developing design thinking in a professional serv...Zaana Jaclyn
paper delivered at the Design Research Society Conference (DRS) 2012, 1-4 July, Bangkok, Thailand.
Full paper available at: http://qut.academia.edu/ZaanaHoward/Papers
Workshop delivered for the Creative Performance Exchange (#cpx), Melbourne, 22 March 2010.
The workshop is designed to give a hands on speed dating experience of a design thinking process from start to finish. It's fast, interactive and fun and provides the opportunity to discuss the values of design thinking and potential powerful impact it can have on organisations for change, engagement and transformation.
The role of mindset in user centred designZaana Jaclyn
Presented at UXAustralia in Sydney August 28 2014 with Dr Simon Lawry.
Overview
Mindset is something that affects how we approach the methods and tools available to us as practitioners. It affects how we practice and engage as practitioners, with our team members, clients and customers.
While working on a strategic design piece for a large telecommunications provider, we uncovered a startling insight. The insights emerged through a combination of futuring, observational research and cultural probe studies. We worked with customers that represented the client’s mass market and also those we referred to as ‘edge users’ who were professional futurists and trend makers themselves, both locally and internationally. The interesting insight was that there were two predominant mindsets that sat behind people’s expectations and values. We referred to these mindsets as generative and receiving.
People with generative mindsets believe they have a say in creating their desired future. They believe that through their choices and actions, they are deliberately acting in accordance with their vision of the future. People with receiving mindsets believe that they are better served by responding effectively and appropriately to the circumstances that life creates for them. They believe through careful consideration and planning, they can navigate themselves appropriately through murky waters of ambiguity.
After noticing these mindsets in the people we researched, the two mindsets became more and more obvious to us in our day-to-day interactions. We could identify clients who had a generative mindset, and those that had a receiving mindset. We could notice shifts in our own mindsets and noticed the difference in our practice when we returned to a generative mindset. We have realised that the generative mindset forms a fundamental part of a ‘designerly’ way of working.
These mindsets affect how we design workshops, iterate with clients and customers, synthesise and analyse information and ultimately, affects the quality and trajectory of our work.
Developing design thinking practice in complex organisationsZaana Jaclyn
Seminar given at Boras University, 22 November 2012 and Linkoping University, 29 November 2012. This seminar content is based on my phd research & preliminary findings.
(Note: special thanks to Kate Davis for allowing me to adapt her slide template).
The role of mindset in design thinking: Implications for capability developme...Zaana Jaclyn
Presentation for Design for Business: Research conference, 12-13 May 2015, Melbourne, Victoria. Part of Melbourne International Design Week 2015.
Paper abstract:
Design thinking continues to be an emergent field as it pertains to business. In building design thinking capability in organizations the current focus is on design skills and tools, rather than mindset. This imbalance toward design process, methods and tools is also present within design thinking and design research literature. Mindset is little acknowledged.
The purpose of this paper is to investigate and articulate the role of mindset within design thinking capability and practice. Mindset is the perspective that informs how a person approaches and interacts in the world (Nelson & Stolterman 2013). Where mindset is acknowledged as a critical underpinning for design thinking in the literature, it is usually presented as guiding principles for design doing. There is little insight into what the different mindsets are, how to develop or enact them, or how mindset impacts on practice. Mindset remains underexplored in discussions of design competency and maturity.
By analysing qualitative data collected across three studies of a doctoral research project exploring the composition of design thinking in practice, two mindsets emerged. These were: design thinking as a way of work and design thinking as a way of life. Design thinking as a way of work is focused on the process of design thinking with the primary purpose of designing for outputs and innovation. Design thinking as a way of life is a holistic view of design thinking where the focus is on designing for transformation and creating positive change. These mindsets are scalable, applicable to an individual or organization.
The two mindsets, when mapped against competencies in design knowledge, skills and tools, contribute a framework to explore maturity in design thinking. Understanding the maturity framework, and the role of mindset within it, has implications for how an individual and organization can build capability in design thinking and maximise outcomes in the environment in which they are designing.
Understanding design thinking in practice: a qualitative study of design led ...Zaana Jaclyn
PhD dissertation.
Abstract
Design thinking is a collaborative and human centred approach to solving problems. Over the past decade design thinking has evolved considerably, particularly with regard to innovation within the sectors of design and business. Despite this sharp rise to popularity there remains limited understanding of how design thinking is applied in practice and little empirical investigation into this subject. Without this understanding further informed application and development of the approach will be hampered.
The ‘design led professional’ is an individual who uses design approaches in their work practices whose education and experience however may not necessarily be in design. The central aim of this thesis is to understand how the ‘design led professional’ applies design thinking in practice with large organisations where the focus is on designing intangible products such as systems, services and experiences. The thesis addresses the research problem through the exploration of the question: How does the design led professional understand and enact design thinking in practice? This question is explored within the context of the design led professional working with large organisations.
A qualitative research approach was adopted, which involved ethnographic methods of semi structured interviews, artefact analysis and participant observation. Data was collected across three studies: an expert interview study, a retrospective case study and a participatory case study. The constant comparative grounded theory method was used to analyse and synthesise data.
Research findings, contextualised within relevant literature, reveal the composition of design thinking in practice: as constrained by the approach taken in applying design thinking; the maturity of the design led professional and the environment in which design thinking is conducted.
On this basis two models are proposed in the conclusion as a foundation for further application and development. The first presents a scale of design thinking maturity based upon two perspectives of design thinking as a way of work and a way of life. The second model maps the interdependent relationship between the three components of design thinking in practice of the approach, the design led professional and the environment in which it is conducted.
The evidence generated through this research provides a framework to assist the public and those who practice design thinking to better understand and articulate design thinking. In addition it provides a foundation for further empirical research that explores the realistic application of design thinking in practice and the critical role of the design led professional.
Defining Personas is an introduction to the usage of "Personas" in User Experience.
Helps identifying the user groups of the website we're developing...by selecting characteristics of those groups.
How to build a persona - Introduction of the 7C modelRalph Poldervaart
Learn how to make persona's with the 7C-model. What do you want to know of your target groups before you build persona's? How do you stimulate the organisation to work with persona's?
Adobe Symposium Keynote - Disrupt or be DisruptedSteven Hallam
“While we grapple with driving excellence in digital marketing, our consumers are already in what we at Deloitte call the Post-Digital world. There are multiple trends that are driving change in the industry and they don’t naturally align with each other. This presentation will give an introduction to how Australian businesses can leap forward by running a series of controlled collisions between Social, Mobile, Analytics, Cloud and Cyber.”
Deloitte Software Asset Management as a ServiceJan Bultinck
The Deloitte SAMaaS model stands for an offering,
which can be customised to meet a company’s needs
and builds on skilled people, proven technology and
best practice processes. Our teams provide you with
assistance in both design and implementation of
automated inventory management, SAM tooling,
contract management, baseline validation, chargeback
modelling, SAM processes etc. and seamlessly integrate
with your operations.
The immediate benefits of Deloitte SAMaas are a
plannable cost, a fast time to result, a trustworthy
reporting engine and SAM capabilities covering the
whole SAM Lifecycle.
Innovation Beyond IT - Erik Ubels (Deloitte) CIO Summit 2014CIOnl
Tijdens de roundtable sessie zal dieper in worden gegaan op de Keynote presentatie van Erik Ubels, waarin hij stil zal staan bij de door Deloitte gebouwde private cloud met Azure layer, de route die Deloitte bewandelt via haar private cloud naar een toekomst waarin Data Analytics een zeer grote rol zal spelen. Daarnaast zal hij stilstaan bij het nieuwe kantoor van Deloitte aan de Zuid-As. Dit kantoor zal niet alleen het most sustainable kantoor gebouw van de wereld worden, maar ook één van de meest innovatieve, waarin Everything Internet én ruim 30.000 sensors een grote rol zullen spelen.
In association with Deloitte, the Institute has produced a thought leadership paper titled 20 issues on IT as a strategic partner. The paper presents 20 significant IT issues set to impact organisations now and in the immediate future.
‘We understand that business leaders are time poor. Our paper presents 20 issues likely to be at the forefront in shaping the role and contribution of business IT over the next decade,’ said Leadership and Quality General Manager, Lee White.
The issues are divided into five core elements that contribute to the value IT brings to an organisation. These include strategic alignment, information management, IT effectiveness, agility and innovation, and operational efficiency.
The practical paper includes quick references and a list of questions so readers can consider and apply the information to their organisation and individual circumstances.
http://www.charteredaccountants.com.au
Gerhard Vorster, Headwinds – Disruption is Real • Xerocon 2014 keynoteXeroAccounting
Headwinds – Disruption is Real: Keynote by Gerhard Vorster, Deloitte Chief Strategy Officer, Australia and Asia Pacific. Presented at Xerocon Auckland 2014.
Xero is beautiful online accounting software that connects small businesses and their accountants together in the cloud.
A presentation I did on behalf of Salesforce.com for their Cloud Executive Series. It covers four immutable trends of clomosoda:cloud mobile social and data. The underlying message that the pace of change is increasing and Institutions are not keeping pace with customers and employees. It also covers opportunities with crowds and development communities with a number of real life examples. It includes results from a recent survey of HR people across Australian organisations to highlight the current attitudes to Social Media and seeks to break the myth that Social reduces productivity when the reality is that it can significantly increase it.
Talk i did at the Summer School for Qld Department of Health about taking the Core to the Edge. You sort of had to e there to make sense of it but the crowd liked it
Guest lecture to first year Bachelor of IT students at Queensland University of Technology in unit INB103 Industry insights, 8 March 2013.
Please note: due to the introductory nature of this lecture to the concept many of the resources have been adapted from the Stanford D School cc licensed resources.
Rewriting the information literacy recipe for future palates Zaana Jaclyn
workshop delivered at CAVAL Reference Interest Group seminar 'Information Literacy Recipes for the Melting Pot: Traditional Ingredients with a Modern Flavour', 8 November 2012, Melbourne.
Design thinking for library experiencesZaana Jaclyn
Guest lecture for Masters of Information Technology (Library and Information Science) subject INN533
Information Organization, Queensland University of Technology. Delivered 7 October 2011.
'Information in context': Co-designing workplace structures and systems for o...Zaana Jaclyn
Proceedings of the Information Seeking in Context Conference (ISIC 2010), University of Murcia, Spain, 28 September - 2 October, pp. 311 - 321. Full paper available at: http://scr.bi/aW4QB1
Guest lecture for Masters Library Information Science subject LIBR 204-15
Information Organizations and Management, San Jose State University. Delivered 24 February 2010.
Guest lecture for Masters Library Information Science subject LIBR 204-15
Information Organizations and Management, San Jose State University. Delivered 17 September 2009.
Expert Accessory Dwelling Unit (ADU) Drafting ServicesResDraft
Whether you’re looking to create a guest house, a rental unit, or a private retreat, our experienced team will design a space that complements your existing home and maximizes your investment. We provide personalized, comprehensive expert accessory dwelling unit (ADU)drafting solutions tailored to your needs, ensuring a seamless process from concept to completion.
Unleash Your Inner Demon with the "Let's Summon Demons" T-Shirt. Calling all fans of dark humor and edgy fashion! The "Let's Summon Demons" t-shirt is a unique way to express yourself and turn heads.
https://dribbble.com/shots/24253051-Let-s-Summon-Demons-Shirt
White wonder, Work developed by Eva TschoppMansi Shah
White Wonder by Eva Tschopp
A tale about our culture around the use of fertilizers and pesticides visiting small farms around Ahmedabad in Matar and Shilaj.
Hello everyone! I am thrilled to present my latest portfolio on LinkedIn, marking the culmination of my architectural journey thus far. Over the span of five years, I've been fortunate to acquire a wealth of knowledge under the guidance of esteemed professors and industry mentors. From rigorous academic pursuits to practical engagements, each experience has contributed to my growth and refinement as an architecture student. This portfolio not only showcases my projects but also underscores my attention to detail and to innovative architecture as a profession.
7 Alternatives to Bullet Points in PowerPointAlvis Oh
So you tried all the ways to beautify your bullet points on your pitch deck but it just got way uglier. These points are supposed to be memorable and leave a lasting impression on your audience. With these tips, you'll no longer have to spend so much time thinking how you should present your pointers.
Can AI do good? at 'offtheCanvas' India HCI preludeAlan Dix
Invited talk at 'offtheCanvas' IndiaHCI prelude, 29th June 2024.
https://www.alandix.com/academic/talks/offtheCanvas-IndiaHCI2024/
The world is being changed fundamentally by AI and we are constantly faced with newspaper headlines about its harmful effects. However, there is also the potential to both ameliorate theses harms and use the new abilities of AI to transform society for the good. Can you make the difference?
Can AI do good? at 'offtheCanvas' India HCI prelude
Blended design teams: from clients and consultants to co-workers
1. blended design teams:!
from clients and consultants !
to co-workers
Harriet Wakelam
| @hwakelam
| NAB
Owen Hodda @owenhodda
| Deloitte
|
Zaana Howard @zaana
|
| QUT
2. role of design !
in organisations is
growing
“The customer is increasingly buying a set of
ongoing relations and interactions through
which service will be rendered”
Cefkin 2006
12. Digital
Digital
Yammer
Retail Retail
Senior leadership
Self Service
Self Service Next Gen
Capability
Verification
Capability
NAB Care
Business Bank
Senior
leadership Commercial Cards
Compliance training
Yammer Innovation
Intranet
Change Marketing
Out of the box
Yammer
Marketing
13. role of
artefacts
As the role of design grows and diversifies, we need to be able to
deliver timely commercial insight, whilst still being on the lookout for
those “’crystallising’ moments: observations, ideas, connections,
which are not complete in themselves, but which catalyse a well and
richly prepared ground into a completely different way of seeing the
world”
Bezaitis, M & Robinson R 2011
24. with thanks to…..
Jess Ukotic | Cong Cao | Matt Sale | Peter
Holmes | Louise Long | Anthony Waldron | Lev
Orosz | Mandy Chambers | Warren and
Mahoney | Jacqui Gill | Kerryn Eastwood | Scott
Tim West | Mel Hambarsoomian | Chris Wilson
| Robert Lee | Chris Smith | the staff of the
Docklands store | NAB volunteers + customers |
and many many more…