The document discusses interpersonal skills and their importance in organizations. It identifies four main components of interpersonal skills: self-awareness, self-management, social awareness, and social skills. It then provides further explanation and examples of self-awareness and self-regulation, which are described as key aspects of being a leader. Effective interpersonal skills such as self-awareness, self-management, and social skills are important for cooperation, trust and effectiveness in organizations.
Transactional Analysis is one of the most accessible theories of modern psychology. Transactional Analysis was founded by Eric Berne, and the famous 'parent adult child' theory is still being developed today.
Transational Analysis, Scope,Types,Applications, limitations and criticism, U...Sarath Thomas
Transational Analysis, Scope,Types,Applications, limitations and criticism, Usages in a very simple and Lucid language . One basic approach to study interpersonal relations in an organisational system is transactional analysis.
This analysis deals with understanding, predicting and controlling interpersonal relationships.
Transactional Analysis is one of the most accessible theories of modern psychology. Transactional Analysis was founded by Eric Berne, and the famous 'parent adult child' theory is still being developed today.
Transational Analysis, Scope,Types,Applications, limitations and criticism, U...Sarath Thomas
Transational Analysis, Scope,Types,Applications, limitations and criticism, Usages in a very simple and Lucid language . One basic approach to study interpersonal relations in an organisational system is transactional analysis.
This analysis deals with understanding, predicting and controlling interpersonal relationships.
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So, if you're a student of BBA/MBA or B.com/M.com this PPT will surely gonna help you out.
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In this PPT we are gonna talk about Life Positions we face in our lives in and outside any Organisation. This topic also comes under the subject of Organizational Behaviour.
In this PPT we are going to talk about Transactional Analysis which comes under the subject of Organisational Behaviour.
So, if you're a student of BBA/MBA or B.com/M.com this PPT will surely gonna help you out.
Transactional Analysis: concept and significance in organizational effecti...bp singh
This lecture is very much useful for the students pursuing their education in extension science ( Agriculture, Veterinary, Fishery, Home Science, Dairy) and also for the students studying the management sciences.
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http://www.markdsutton.com/
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Dear Dr. Kornbluth and Mr. Gorenberg,
The US House of Representatives is deeply concerned by ongoing and pervasive acts of antisemitic
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The House of Representatives will not countenance the use of federal funds to indoctrinate students into hateful, antisemitic, anti-American supporters of terrorism. Investigations into campus antisemitism by the Committee on Education and the Workforce and the Committee on Ways and Means have been expanded into a Congress-wide probe across all relevant jurisdictions to address this national crisis. The undersigned Committees will conduct oversight into the use of federal funds at MIT and its learning environment under authorities granted to each Committee.
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http://sandymillin.wordpress.com/iateflwebinar2024
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Prepare a presentation or a paper using research, basic comparative analysis, data organization and application of economic information. You will make an informed assessment of an economic climate outside of the United States to accomplish an entertainment industry objective.
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Delivering Micro-Credentials in Technical and Vocational Education and Training
Interpersonal skills
1. Interpersonal Skills
The ability to understand self and other
people in an organization to work
Co-operatively with them. It includes
four components;
Self Awareness,
Self Management
Social Awareness
Social Skills
2. Self-Awareness/Self-Perception
This is a key aspect of being a leader
The ability to recognize and understand your moods,
emotions, and drives, as well as their effect on others
Self-confidence (but not arrogance)
Self-assessment
Self-deprecating - sense of humor (rolling with the
punches)
What are my strengths and weaknesses
3. Knowing Yourself
“Good timber does not grow with ease;
the stronger the wind, the stronger the
trees” - J. Willard Marriott
5. Self-Regulation
This is another key aspect of
being a leader
Self-regulation is the ability to
manage your emotions and
reactions
Others can and should be
understanding, but SELF-
regulation -- is up to YOU!
Bad scenes stick in people’s
minds
6. Self-Regulation
Creates an environment of trust, safety,
and fairness
Discourages those around you from losing
control or reacting impulsively
Helps you avoid the temptation of easy or
quick fixes
Is characterized by thoughtful reflection
and being comfortable with uncertainty
7. Six ways to make people like you
Become genuinely interested in other people.
Smile.
Remember that a person's name is to that person the sweetest
and most important sound in any language.
Be a good listener. Encourage others to talk about themselves.
Talk in terms of the other person's interests.
Make the other person feel important - and do it sincerely.
8. Fundamental Techniques in Handling
People
Don't criticize, condemn or complain.
Give honest and sincere appreciation.
Arouse in the other person an eager
want.
9. TRANSACTIONAL ANALYSIS
“Study of inter and intra individual transactions where there is a
stimulus and response”.
Transactional analysis is a method of analyzing human behavior in
social transactions.
It is a study of human relations through the study of stimuli and
response.
It is an extension of Freudian theory
Id
Ego
Super Ego
TA was developed by Eric Berne and popularized by Harries. Marial
James, Dorthy Jongeward and Wagner.
10. Psycho-Analytical or Psycho-Dynamic Theory
“Sigmund Freud’s STRUCTURAL MODEL OF MENTAL LIFE”
ID Psychic energy
Inherited, Presented at birth, Present in life.
Store of wishes and unconscious.
Strives for immediate pleasure and avoid pain.
Insistent and rash.
Does not tolerate un-comforts-tension.
Immoral, animal drives, Unorganized.
EGO The Gateway of Action
Separates reality from unreality,
Logical, realistic, practical and rational.
Consciously distinguish between the demands of ID & Realities.
SUPER EGO Regulate and integrate inner motives and source of Tension release.
Sensor agent of – Value, belief and standards of the society.
Ideals & noble thoughts.
Acquired from parents, teachers, friends, religion, etc.,
Describes the right and wrong.
Mediates, filters action.
11. EGO
A Psychological State of an Individual, which Guide
the Way of Feeling, Thinking and Behavior
EGO Status
Controlling
PARENT Help Protective
(Taught Ego) --------------- Critical
Control Nurturing
Instructive
ADULT Rational
Factual
(Acquired by Maturity)
Unemotional
Independent
Problem solver
Free Dependent Spontaneous
CHILD Curious Creative
(Felt Ego) LP Rebel Clumsy
Adp Frustrated Pleasure seeking
12. LIFE POSITIONS
“ Assumption about self and others in the Societies”
I am OK - You are not OK
I am not OK - You are OK
I am not OK - You are not OK
I am OK - You are OK
Attitude Towards Self
Attitude Towards Self
POSITIVE I am OK I am OK
You are not OK You are OK
I am not OK I am not OK
NEGATIVE You are not OK You are OK
NEGATIVE POSITIVE
13. Types of Transactions
OPEN P P COMPLIMENTARY
A A P–P–C P= Parent
A–A–C A=Adult
C C
C–C C=Child
CROSS P P
BLOCKED
A A P–A
C C C-P
ULTERIOR - - Transactions influenced by other than ego status (Hidden Meanings)
GALLOWS TRANSACTIONS - - In appropriate smile or love
GAMES – Repeat, Find it ulterior, Sense at superficial level
INEFFECTIVE STYLES OF GAMES – Perfectionist, Driver, Power game,
and Pleasure game
14. LIFE SCRIPTS AND STROKES:
A stroke is a unit of recognition may be positive or negative of a condition or
both, strokes are required for healthy behavior.
Strokes may be physical, verbal or eye-to-eye contact.
Child hood learning influences the behavior
If a child lives with criticism, he/she learns to fight.
If a child lives with hostility, he/she learns to condemn.
If a child lives with ridicule, he/she learns to be shy.
If a child lives with shame, he/she learns to feel guilty.
If a child lives with tolerance, he/she learns to be patient.
If a child lives with encouragement, he/she learns confidence.
If a child lives with praise, he/she learns to appreciate.
If a child lives with fairness, he/she learns justice.
If a child lives with security, he/she learns to have faith.
If a child lives with approval, he/she learns to like himself.
If a child lives with acceptance and friendship, he/she learns to find love in
the world.
15. JOHARI WINDOW
Feed Back
Known to Self Unknown to Self
Discussion
Known to
others Open Area Blind Area
Unknown to
Hidden Area Unknown Area
others
17. How to deal with Difficult people?
Hostile – Aggressive
Stand up for your self
Give them time to turn down
use self assertive language
avoid direct Confrontation.
18. Complainers
Listen attentively
Acknowledge their feelings
Avoid complaining with them
Tell the truth without apology
19. Clams
Ask open ended questions.
Be patient and wait for response.
If there is no response, tell your opinion.
20. Super Agreeables
Find out why they will not work
Let them know that you respect them
Ready to act, don’t allow to make unrealistic commitments
Discern the hidden meaning in their humour
21. Negatives
Don’t get dragged to their despair
Don’t try to Cajole them out of their negativism
Discuss the issue in detail - show the negative side of
yours
Ready to act without agreement
22. Know it all
Bulldozers
Prepare yourself.
Listen and paraphrase their main points.
Use the Questioning forms to raise problems.
23. Balloons
State facts as your perspective of reality.
Find a way for them to save face.
Confront them alone, not in public.
24. Indecisive Stallers
Raise the issue why they are hesitant .
If you are the problem, ask for help.
Keep the action at your own hand.
Remove them from the situation, if possible.
25. Emotional Intelligence (EI)
The capacity for recognizing our feelings
and those of others; for motivating
ourselves and others; for managing
emotions in ourselves and in our
relationships
Understanding yourself (self-awareness)
Managing yourself (self-regulation)
Understanding others (empathy)
Managing others (motivation, social skills)
26. Knowing Yourself
Taking criticism – tough medicine to
swallow, but usually always valuable
27. Knowing Yourself
Giving criticism -- kindly?
Leaders have to bring correction, but
HOW it’s brought can make or literally
break someone