This document provides an overview of transactional analysis (TA), a model developed by Eric Berne for understanding human interaction and communication. [1] TA posits that people have three ego states - Parent, Adult, and Child - and that interactions, or "transactions", between two people involve messages moving between their different ego states. [2] Transactions can be complementary, crossed, or ulterior. TA is used for behavioral, social, historical, and phenomenological diagnosis and has applications in organizational development to improve communication, relationships, and personal growth.

1. Transaction
Analysis
PRESENTED BY :
•P R I Y A N K A R A I
•M B A 1 4
•A R M Y I N S T I T U T E
OF MANAGEMENT,
•K O L K A T A

2.  Developed by Canadian born US psychiatrist Eric
Berne during the late 1950s
 A model for explaining why and how:
 People think like they do
 People act like they do
 People interact/communicate with others

3. Human Interaction Ego Portraits
 A transaction = any interaction or
communication between 2 people
 People send and receive messages out
of and into their different ego states
 How people say something (what
others hear?) just as important as
what is said
 Types of communication, interactions
1) Complementary
2) Crossed
3) Ulterior

4. 3 EGO States
 Has 3 distinct parts or
ego states
1) Parent
2) Adult
3) Child

5. Parent Ego State
P Behaviour , Thought
, Feeling copied from
Parents or Parent Figure
Prejudicial views
Nurturing views
Critical views

6. Adult ego state
A
Behaviour , thought
and feelings which are
direct responses of
here and now
Decision Based on
Logic, Combination
and Probabilities

7. Child State
•Happy Impulsive
•Angry, Fearful
•Curious
Behaviors, thought and feelings replayed •Eager to please
from the childhood •Pleasure seeking
•Rebellious
Natural Child
Adaptive Child
Little Professor
C

8. Life Position analysis & Stroking
STROKING
POSITIVE STROKING :
“I LIKE YOU”
NEGATIVE STROKING :
“I DON’T LIKE YOU”

9. Types of transaction
 Complementary ‘Transactions’
 Crossed ‘Transactions’
 Ulterior ‘Transactions’

10. Complementary ‘Transactions’
C A C
P A P P
C P C A

11. Example : P - C
“You have cold, you poor “I don’t know. I just
thing. Is there anything I feel so rotten. Can you
can get u?” please give me some
medicine.”

12. Example : A-A
“You can never “Exactly, They
trust one of those are all alike.”
people.”

13. Crossed ‘Transactions’
How are you?
A-A : Stimulus-
C
“Sir, This
computer doesn’t
boot. Can you
help me?”
A A
P-C :Response – P P
”Well , Now what
did you do to it”

14. Ulterior' Transactions’
A
P P A-A : “Where did you hide the
car keys this time?”
C C
“Hide “ word means losing
the car keys once again!!
P-C

15. Transactional analysis - diagnosis
 Behavioral diagnosis
 Social diagnosis
 Historical diagnosis
 Phenomenological diagnosis

16. Application of TA in OD
•To give ideas improve
communication.
•To Minimize regrettable actions.
•Control of interpersonal relationship.
•Promotes Social Interaction.
•Focuses on personal growth and
change.