This document discusses interpersonal communication and related concepts. It begins with an outline of topics covered in an interpersonal communication unit, including effective listening skills, assertiveness, and asking questions. It then defines interpersonal communication as the process of sending and receiving information between two or more people through verbal and nonverbal channels. Key aspects covered include types of communication, basic elements like communicators and messages, importance of skills like listening, and principles of communication being contextual and complicated.
Here is a guide of reminders of pre-meeting, during meeting, and post-meeting etiquette rules for planning and meeting in a virtual meeting environment.
Here is a guide of reminders of pre-meeting, during meeting, and post-meeting etiquette rules for planning and meeting in a virtual meeting environment.
Interpersonal Communication
Nature of Interpersonal Communication
Axioms & Universals of Interpersonal Communication
medium of Interpersonal communication
5 Body Language Tips for your Next Job InterviewCraftCv
Your body language can say a lot about you! Keep that in mind on your next job interview! Our 5 body language tips can help you get the results you always wanted!
Professionalism doesn’t always mean what position you hold at a library. It can also mean how you show honesty and responsibility in any position you hold. This presentation will discuss topics such as dress codes, appropriate workplace language and conversations, diversity, and electronic communication issues.
Effective communication is a critical skill in today’s interconnected world. Whether you’re a professional, a student, or simply navigating daily interactions, mastering these essential communication skills can significantly enhance your effectiveness:
Active Listening: Pay close attention, ask questions, and restate to confirm understanding.
Body Language and Tone: Nonverbal cues play a vital role in conveying messages. Use a friendly tone to encourage open communication.
Clarity and Conciseness: Be clear in your expression, avoiding unnecessary jargon or complexity.
Friendliness: Approach conversations with warmth and approachability.
Confidence: Believe in your message and deliver it confidently.
Empathy: Understand others’ perspectives and show genuine concern.
Open-Mindedness: Be receptive to different viewpoints.
Respect: Treat everyone with courtesy and respect.
Constructive Feedback: Provide feedback that helps others improve.
Choosing the Right Medium: Select the appropriate communication channel for the context.
Remember, effective communication isn’t just about words—it’s about building connections, fostering understanding, and achieving shared goals. Let’s explore these skills together!
Interpersonal Communication
Nature of Interpersonal Communication
Axioms & Universals of Interpersonal Communication
medium of Interpersonal communication
5 Body Language Tips for your Next Job InterviewCraftCv
Your body language can say a lot about you! Keep that in mind on your next job interview! Our 5 body language tips can help you get the results you always wanted!
Professionalism doesn’t always mean what position you hold at a library. It can also mean how you show honesty and responsibility in any position you hold. This presentation will discuss topics such as dress codes, appropriate workplace language and conversations, diversity, and electronic communication issues.
Effective communication is a critical skill in today’s interconnected world. Whether you’re a professional, a student, or simply navigating daily interactions, mastering these essential communication skills can significantly enhance your effectiveness:
Active Listening: Pay close attention, ask questions, and restate to confirm understanding.
Body Language and Tone: Nonverbal cues play a vital role in conveying messages. Use a friendly tone to encourage open communication.
Clarity and Conciseness: Be clear in your expression, avoiding unnecessary jargon or complexity.
Friendliness: Approach conversations with warmth and approachability.
Confidence: Believe in your message and deliver it confidently.
Empathy: Understand others’ perspectives and show genuine concern.
Open-Mindedness: Be receptive to different viewpoints.
Respect: Treat everyone with courtesy and respect.
Constructive Feedback: Provide feedback that helps others improve.
Choosing the Right Medium: Select the appropriate communication channel for the context.
Remember, effective communication isn’t just about words—it’s about building connections, fostering understanding, and achieving shared goals. Let’s explore these skills together!
How to Find the Right Nursing Home & Lower the Risk of Elder AbuseAngela Vagotis
Elder abuse and neglect remain a significant concern across the country. Registered nurse attorney Angela T. Vagotis provides useful tips on how to identify the right nursing home and reduce the risk of abuse or neglect for your loved one.
The George Washington University is committed to sustainability and “envisions a future with resource systems that are healthy and thriving for all.” GW has devoted considerable effort to sustainability research and education, with a comprehensive program of undergraduate and graduate academic offerings from the Columbian College of Arts & Sciences, the School of Engineering and Applied Sciences, the Elliott School of International Affairs, the Law School, the College of Professional Studies, the School of Public Health & Health Services, and the School of Business.
The School of Business recognizes that the incredibly broad scope of sustainability requires the cooperation and collaboration of the entire University, and indeed, all of society. If they are to be effectively applied in business, sustainable concepts and practices must be developed with the input of scientific, technical, legal, public policy and planning expertise.
GWSB is particularly proud of the part it plays in coordination with all of GW’s colleges and schools in this critical field. On June 24, GWSB had the opportunity to share its research and report on its efforts at an Association to Advance Collegiate Schools of Business (AACSB) conference on sustainability, in Washington, D.C.
At the conference, Dean Doug Guthrie moderated a panel on “Fostering the Social Impacts of B-Schools.” The highlight of the panel discussion was a presentation delivered by George Coehlo, MBA, ’77, GW trustee and member of the GWSB Board of Advisors. The chairman of GW’s Sustainability Committee, Coehlo is managing director of Good Energies, LLP and has an extensive background in finance, technology, and clean energies.
In his presentation, “Cross Campus Collaborations in Sustainability” (a copy of his PowerPoint deck is posted here), Coehlo provided a detailed overview of global trends in markets and sustainability, trends in clean energy investment, and GWSB’s extensive efforts in sustainability research and education.
We are fortunate to have such a knowledgeable, experienced, and driven individual helping to guide GW’s important work in a field that is absolutely vital to the future of the earth. GWSB thanks George Coehlo for all that he does for the University, the School of Business, and the planet, and looks forward to continuing to work with him.
Identifying & Reporting Elder Abuse and NeglectAngela Vagotis
Awareness is one of the most important weapons in combating the prevalent but often ignored problem of elder abuse and neglect. Registered nurse attorney Angela T. Vagotis recommends effective and proven tips to help the public identify and report the abuse or neglect of the elderly.
Communication & Interpersonal Skills at Multi Cultural WorkplaceTimothy Wooi
Course Objective
To set clear guidelines for effective communication and to consider the role of good interpersonal skills in the multicultural workplace by understanding:
different behavioral styles and learn to modify your behavior to achieve best results
how to stay present 'in the moment', 'listen for intent', and influence your listener positively
how to give and receive constructive feedback as a way to build better relationships
To demonstrate assertive behavior
how to communicate effectively when the stakes are high and you need to neutralize arguments effectively
To create individual action plans for ongoing personal development by making use of all of the above skills to ensure effective teamwork
Course Content
Interpersonal Skills
Introduction (Interaction & Person)
Importance of Interpersonal Skills
Communication in Interpersonal Skills
Tools in Interpersonal Skills
Verbal communication
Non-verbal communication
Listening skills
Negotiation
Problem-solving
Decision-making
Assertiveness
Emotional Quotion (EQ) with Interpersonal Skills
Integrating EQ to Interpersonal Skills to perform better at your workplace.
How can you develop your EQ skills to perform better at your workplace position?
Interpersonal Skills Workshop
Applying EQ to Address Your Workplace Challenges
Download the Project Information Document BA411 Final Project .docxmadlynplamondon
Download the Project Information Document
BA411 Final Project – Effective Communication
Situation:
Tim Smith the IT manager comes to you and says "My project coordinators are in a slump; they just are not producing their usual caliber of work. I need to find out what the problem is. No one on the project team knows what is going on. The communications from my project coordinators are coming across as rude, which in turn keeps morale low. The teams are not doing the work. I was hoping you would be able to put together an Effective Communication training for them to help get everyone back on the right track." There are 10 project coordinators in the IT department. Two of the project coordinators are in the organization's Bangkok office. Tim wants the training to last no longer than 4 hours and wants it to be face to face in a class room with you, the trainer. He does not want to fly the Bangkok associates in and would like you to set up a Skype session with them during your training. He also wants you to set up weekly coaching sessions with each project manager and himself for a month after the training is completed.
Training Purchased from USA Training: Effective Communication
You are to use this information, but are not limited to it. Tim wants to make sure this information is covered in the training as he went online and bought it from USA Training, however he is open to what research you find. He wants the training to be interactive and requests that you include at least one activity around communication in the training.
Effective Communication:
Introduction
People in organizations typically spend over 75% of their time in an interpersonal situation; thus it is no surprise to find that at the root of a large number of organizational problems is poor communication. Effective communication is an essential component of organizational success whether it is at the interpersonal, inter-group, intra-group, organizational, or external levels.
In this chapter we will cover the basic process of communication and then we will cover some of the most difficult communication issues managers’ face-providing constructive and effective feedback and performance appraisal.
The Communication Process
Although all of us have been communicating with others since our infancy, the process of transmitting information from an individual (or group) to another is a very complex process with many sources of potential error.
In any communication at least some of the "meaning" lost in simple transmission of a message from the sender to the receiver. In many situations a lot of the true message is lost and the message that is heard is often far different than the one intended. This is most obvious in cross-cultural situations where language is an issue. But it is also common among people of the same culture.
Communications is so difficult because at each step in the process there major potential for error. By the time a message gets from a sender to a receiver there ...
Effective CommunicationSituationTim Smith the IT manager co.docxSALU18
Effective Communication
Situation:
Tim Smith the IT manager comes to you and says "My project coordinators are in a slump; they just are not producing their usual caliber of work. I need to find out what the problem is. No one on the project team knows what is going on. The communications from my project coordinators are coming across as rude, which in turn keeps morale low. The teams are not doing the work. I was hoping you would be able to put together an Effective Communication training for them to help get everyone back on the right track." There are 10 project coordinators in the IT department. Two of the project coordinators are in the organization's Bangkok office. Tim wants the training to last no longer than 4 hours and wants it to be face to face in a class room with you, the trainer. He does not want to fly the Bangkok associates in and would like you to set up a Skype session with them during your training. He also wants you to set up weekly coaching sessions with each project manager and himself for a month after the training is completed.
Training Purchased from USA Training: Effective Communication
You are to use this information, but are not limited to it. Tim wants to make sure this information is covered in the training as he went online and bought it from USA Training, however he is open to what research you find. He wants the training to be interactive and requests that you include at least one activity around communication in the training.
Effective Communication:
Introduction
People in organizations typically spend over 75% of their time in an interpersonal situation; thus it is no surprise to find that at the root of a large number of organizational problems is poor communication. Effective communication is an essential component of organizational success whether it is at the interpersonal, inter-group, intra-group, organizational, or external levels.
In this chapter we will cover the basic process of communication and then we will cover some of the most difficult communication issues managers’ face-providing constructive and effective feedback and performance appraisal.
The Communication Process
Although all of us have been communicating with others since our infancy, the process of transmitting information from an individual (or group) to another is a very complex process with many sources of potential error.
In any communication at least some of the "meaning" lost in simple transmission of a message from the sender to the receiver. In many situations a lot of the true message is lost and the message that is heard is often far different than the one intended. This is most obvious in cross-cultural situations where language is an issue. But it is also common among people of the same culture.
Communications is so difficult because at each step in the process there major potential for error. By the time a message gets from a sender to a receiver there are four basic places where transmission errors can take place and ...
Now its your turn! Below is all the information given on a traini.docxhenrymartin15260
Now it's your turn! Below is all the information given on a training program needed, called Effective Communication. You are a trainer in the given situation. Submit the following:
1. Training Needs Assessment (refer to previous assignment DST Systems for assessment template)
2. Powerpoint covering information provided and your own research, no less than 10 slides
3. 500 word paper summarizing how this training will be effective and how it should be evaluated.
Situation:
Tim Smith the IT manager comes to you and says "My project coordinators are in a slump; they just are not producing their usual caliber of work. I need to find out what the problem is. No one on the project team knows what is going on. The communication my project coordinators are giving is coming across as rude, which in turn keeps moral low and the teams are not doing the work. I was hoping you would be able to put together an Effective Communication training for them to help get everyone back on the right track." There are 10 project coordinators in the IT department. Two of the project coordinators are in the organization's Bangkok office. Tim wants the training to last no longer than 4 hours and wants it to be face to face in a class room with you, the trainer. He does not want to fly the Bangkok associates in and would like you to set up a Skype session with them during your training. He also wants you to set up weekly coaching sessions with each project manager and himself for a month after the training is completed.
Training Purchased from USA Training: Effective Communication
You are to use this information, but are not limited to it. Tim wants to make sure this information is covered in the training as he went online and bought it from USA Training, however he is open to what research you find. He wants the training to be interactive and requested that you included at least 1 activity around communication in the training.
Effective Communication:
Introduction
People in organizations typically spend over 75% of their time in an interpersonal situation; thus it is no surprise to find that at the root of a large number of organizational problems is poor communications. Effective communication is an essential component of organizational success whether it is at the interpersonal, inter-group, intra-group, organizational, or external levels.
In this chapter we will cover the basic process of communication and then we will cover some of the most difficult communication issues managers’ face-providing constructive and effective feedback and performance appraisal.
The Communication Process
Although all of us have been communicating with others since our infancy, the process of transmitting information from an individual (or group) to another is a very complex process with many sources of potential error.
In any communication at least some of the "meaning" lost in simple transmission of a message from the sender to the receiver. In many situations a lot of the true me.
·Final ProjectNow its your turn! Below is all the information.docxtawnyataylor528
·
Final Project
Now it's your turn! Below is all the information given on a training program needed, called Effective Communication. You are a trainer in the given situation. Please submit the following:
1.
Training Needs Assessment
(refer to part 1 of Week 2 assignment "DST Systems" for assessment template)
2.
Powerpoint
covering information provided and your own research, 10 slide minimum, bullet format
3.
700 word APA formatted paper
summarizing how this training will be effective and how it should be evaluated.
All three files must be submitted as attachments...three total.
(VERY IMPORTANT: READ MY WEEK 7 POST WITH MORE INFO AND TIPS ABOUT THIS PROJECT!!)
Situation:
Tim Smith the IT manager comes to you and says "My project coordinators are in a slump; they just are not producing their usual caliber of work. I need to find out what the problem is. No one on the project team knows what is going on. The communcation my project coordinators are giving is coming across as rude, which in turn keeps moral low and the teams are not doing the work. I was hoping you would be able to put together an Effective Communication training for them to help get everyone back on the right track." There are 10 project coordinators in the IT department. Two of the project coordinator's are in the organization's Bangkok office. Tim wants the training to last no longer than 4 hours and wants it to be face to face in a class room with you, the trainer. He does not want to fly the Bangkok assoicates in and would like you to set up a Skype session with them during your training. He also wants you to set up weekly coaching sessions with each project manager and himself for a month after the training is completed.
Training Purchased from USA Training: Effective Communication
You are to use this information, but are not limited to it. Tim wants to make sure this information is covered in the training as he went online and bought it from USA Training, however he is open to what research you find. He wants the training to be interactive and requested that you included at least 1 activity around communication in the training.
Effective Communcation:
Introduction
People in organizations typically spend over 75% of their time in an interpersonal situation; thus it is no surprise to find that at the root of a large number of organizational problems is poor communications. Effective communication is an essential component of organizational success whether it is at the interpersonal, inter-group, intra-group, organizational, or external levels.
In this chapter we will cover the basic process of communication and then we will cover some of the most difficult communication issues managers’ face-providing constructive and effective feedback and performance appraisal.
The Communication Process
Although all of us have been communicating with others since our infancy, the process of transmitting information from an individual (or group) to another is a very complex proces.
The Indian economy is classified into different sectors to simplify the analysis and understanding of economic activities. For Class 10, it's essential to grasp the sectors of the Indian economy, understand their characteristics, and recognize their importance. This guide will provide detailed notes on the Sectors of the Indian Economy Class 10, using specific long-tail keywords to enhance comprehension.
For more information, visit-www.vavaclasses.com
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
The Art Pastor's Guide to Sabbath | Steve ThomasonSteve Thomason
What is the purpose of the Sabbath Law in the Torah. It is interesting to compare how the context of the law shifts from Exodus to Deuteronomy. Who gets to rest, and why?
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptxEduSkills OECD
Andreas Schleicher presents at the OECD webinar ‘Digital devices in schools: detrimental distraction or secret to success?’ on 27 May 2024. The presentation was based on findings from PISA 2022 results and the webinar helped launch the PISA in Focus ‘Managing screen time: How to protect and equip students against distraction’ https://www.oecd-ilibrary.org/education/managing-screen-time_7c225af4-en and the OECD Education Policy Perspective ‘Students, digital devices and success’ can be found here - https://oe.cd/il/5yV
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
Palestine last event orientationfvgnh .pptxRaedMohamed3
An EFL lesson about the current events in Palestine. It is intended to be for intermediate students who wish to increase their listening skills through a short lesson in power point.
1. Interpersonal Communication
Unit Outline
Lecture
Introduction to Interpersonal Communication
Effective Listening Skills
Assertiveness
Asking Questions Effectively
Out-of-class activity
Reading
Communication skills selftest
Process of sending and receiving information between two or more people
Types of Interpersonal Communication
Dyadic communication (two people)
Public speaking
Small-group communication
2. Basic elements
Communication channels
Direct channels: obvious, under control of sender
Verbal (spoken or written) or Non-verbal (colour, sound,
controlled body movements)
Indirect channels: recognized subliminally, subconsciously, not under
direct control of the sender
Body Language
Interpersonal Communication: What for?
Gaining Information about other individual
For interacting more effectively
Better prediction about how they think, feel, and act
How? Passively (by observing them), Actively (having others
engage them) or Interactively (engaging them ourselves)
Better Understanding others
Words can mean very different things depending on how they
are said or in what context
3. What and how are sent simultaneously, and both affect the
meaning
Establishing Identity
Roles we play and public self-image we present
Interpersonal Needs
Inclusion, Control and Affection
Interpersonal Conflict
Expressed struggle between at least two interdependent parties who perceive
incompatible goals, scarce resources, and interference from the other party
in achieving their goals
Important concepts in definition:
The two sides must communicate about the problem
Often involves perceptions
Common Problems:
Avoiding conflict: damaging, greater problems in the future
Individuals blaming other individuals
Adopting a win-lose strategy
4. Effective Listening
“You have two ears and one mouth. I suggest that you use them
in that proportion”
Assertiveness
“Too many of us fail to fulfill our needs because we say no
rather than yes, or perhaps later in life, yes when we should say
no”
Effective Questioning
“Only the crystal-clear question yields a transparent answer”
Effective Listening: Active Listening
Communication = Speaking & Listening = good speaking and effective
listening skills
Difference between Hearing & Listening?
Effective Listening Tips
Make an effort to block out outer distractions.
Resist the urge to day dream.
Try to understand and correctly interprete body language.
5. Pay attention to tone also, as it is vital to the correct interpretation of
the message.
Have an open mind. Try not to make judgments about the speaker or
the message.
Don't hesitate to ask and clarify (do not interrupt, jot questions down)
Big mistake: being preoccupied on what you want to say.
Assertive Communication
Appropriately direct communication, open and honest, and clarifies one’s
needs to the other person
Natural to some, but skill that can be learned
Greatly reduces the level of interpersonal conflict, reducing a major source
of stress
Features of assertive people:
assume the best about others and respect themselves,
think “win-win” and try to compromise
In contrast, individuals behaving aggressively
tend to employ disrespectful, manipulative or abusive tactics
make negative assumptions about motives of others
6. don’t think of the other person’s point of view at all
win at the expense of others, and
create unnecessary conflict
Effective Questioning Techniques
Open Questions (what, why, how): long answers
Developing an open conversation
Finding our more detail
Finding out the other person's opinion or issues
Close Questions: short answers, yes or no.
For Gathering facts, testing your understanding or the other person's
Concluding a discussion or making a decision
Frame setting
Misplaced closed question: kill the conversation, awkward silences
Funnel Questions
Start with general questions, then focus on a point in each answer, and
ask more and more detail at each level
Tip: start with closed questions and progress to open ones
7. Good for:
Finding out more detail about a specific point
Gaining the interest or increasing the confidence of the person you are
with
Rhetorical Questions
An answer is not expected, they are statements phrased in question
form
For engaging the listener
Probing Questions
Strategy for finding out more detail
Tip: ask ‘Why?’ And use ‘exactly’.
Good for:
Gaining clarification to ensure you have the whole story and that you
understand it thoroughly
Drawing information out of people who are trying to avoid telling you
something
8. Leading Questions
That will lead the respondent in your way of thinking
To be used with care
Can be seen as manipulative and dishonest
How:
Phrasing the question so that the "easiest" response is yes
Adding personal appeal to agree
Choice between fixed options
Effective Questioning Tips
• Learning: Ask open and closed questions, and use probing questioning
• Relationship building: Ask about what they do or enquire about their
opinions. In affirmative way, ask for opinions
• Managing and coaching: Rhetorical and leading questions. Help reflect and
commit to suggested courses of action
• Avoiding misunderstandings: Use probing questions to seek clarification,
particularly when the consequences are significant
• De-fusing a heated situation: Calm a colleague by using funnel questions to
get them to go into more detail about their grievance
9. • Persuading people: Open questions will help others to embrace the reasons
behind your point of view
According to Petersen (2007), good communication is just as important in
business, family, and social life. Listening well matters for coworkers, when
intimacy is not the goal, but being able to work together effectively is. It helps
keep friendships vital and even makes a difference in casual relationships where
you merely want ease.
Stewart (2009) defines interpersonal communication as the type or kind of
communication that happens when the people involved talk and listen in ways that
maximize the presence of the personal (p. 33).
Interpersonal communication is the process by which people exchange
information, feelings, and meaning through verbal and non-verbal messages: it is
face-to-face communication.
In the information age, we have to send, receive, and process huge numbers
of messages every day. But effective communication is about more than just
exchanging information. Effective communication requires you to also understand
the emotion behind the information.
10. Interpersonal communication is not just about what is actually said - the
language used - but how it is said and the non-verbal messages sent through tone of
voice, facial expressions, gestures and body language.
When two or more people are in the same place and are aware of each
other's presence, then communication is taking place, no matter how subtle or
unintentional.
Without speech, an observer may be using cues of posture, facial expression,
and dress to form an impression of the other's role, emotional state, personality
and/or intentions. Although no communication may be intended, people receive
messages through such forms of non-verbal behaviour.
Elements of Interpersonal Communication
Much research has been done to try to break down interpersonal
communication into a number of elements in order that it can be more easily
understood. Commonly these elements include:
The Communicators
For any communication to occurthere must be at least two people involved.
It is easy to think about communication involving a sender and a receiver of a
message. However, the problem with this way of seeing a relationship is that it
presents communication as a one-wayprocess where one personsends the
message and the other receives it. While one personis talking and another is
listening, for example.
In fact communications are almost always complex, two-wayprocesses,
with people sending and receiving messages to and from each other
simultaneously. In other words, communication is an interactive process. While
one personis talking the other is listening - but while listening they are also
sending feedback in the form of smiles, head nods etc.
11. The Message
Message not only means the speech used or information conveyed, but also
the non-verbal messages exchanged such as facial expressions, tone of
voice, gestures and body language. Non-verbal behaviour can convey additional
information about the spoken message. In particular, it can reveal more about
emotional attitudes which may underlie the content of speech..
Noise
Noise has a special meaning in communication theory. It refers to anything
that distorts the message, so that what is received is different from what is intended
by the speaker. Whilst physical 'noise' (for example, background sounds or a low-
flying jet plane) can interfere with communication, other factors are considered to
be ‘noise’. The use of complicated jargon, inappropriate body
language, inattention, disinterest, and cultural differences can be considered
'noise' in the context of interpersonal communication. In other words, any
distortions or inconsistencies that occur during an attempt to communicate can be
seen as noise.
Feedback
Feedback consists of messages the receiver returns, which allows the sender
to know how accurately the message has been received, as well as the receiver's
reaction. The receiver may also respond to the unintentional message as well as the
intentional message. Types of feedback range from direct verbal statements, for
example "Say that again, I don't understand", to subtle facial expressions or
changes in posture that might indicate to the sender that the receiver feels
uncomfortable with the message. Feedback allows the sender to regulate, adapt or
repeat the message in order to improve communication.
Context
All communication is influenced by the context in which it takes place. However,
apart from looking at the situational context of where the interaction takes place,
for example in a room, office, or perhaps outdoors, the social context also needs to
be considered, for example the roles, responsibilities and relative status of the
participants. The emotional climate and participants' expectations of the interaction
will also affect the communication.
12. Channel
The channel refers to the physical means by which the message is transferred from
one person to another. In face-to-face context the channels which are used are
speech and vision, however during a telephone conversation the channel is limited
to speech alone.
Four Principles of Interpersonal Communication
These principles underlie the workings in real life of interpersonal communication.
They are basic to communication. We can't ignore them.
Interpersonal communication is inescapable
We can't communicate. The very attempt not to communicate communicates
something. Through not only words, but through tone of voice and through gesture,
posture, facial expression, etc., we constantly communicate to those around us.
Through these channels, we constantly receive communication from others. Even
when you sleep, you communicate. Remember a basic principle of communication
in general: people are not mind readers. Another way to put this is: people judge
you by your behavior, not your intent.
Interpersonal communication is irreversible
You can't really take back something once it has been said. The effect must
inevitably remain. Despite the instructions from a judge to a jury to "disregard that
last statement the witness made," the lawyer knows that it can't help but make an
impression on the jury. A Russian proverb says, "Once a word goes out of your
mouth, you can never swallow it again."
13. Interpersonal communication is complicated
No form of communication is simple. Because of the number of variables
involved, even simple requests are extremely complex. Theorists note that
whenever we communicate there are really at least six "people" involved: 1) who
you think you are; 2) who you think the other person is; 30 who you think the other
person thinks you are; 4) who the other person thinks /she is; 5) who the other
person thinks you are; and 6) who the other person thinks you think s/he is.
We don't actually swap ideas; we swap symbols that stand for ideas. This
also complicates communication. Words (symbols) do not have inherent meaning;
we simply use them in certain ways, and no two people use the same word exactly
alike.
Osmo Wiio gives us some communication maxims similar to Murphy's law (Osmo
Wiio, Wiio's Laws--and Some Others (Espoo, Finland: Welin-Goos, 1978):
If communication can fail, it will.
If a message can be understood in different ways, it will be understood in
just that way which does the most harm.
There is always somebody who knows better than you what you meant by
your message.
The more communication there is, the more difficult it is for communication
to succeed.
These tongue-in-cheek maxims are not real principles; they simply humorously
remind us of the difficulty of accurate communication.
Interpersonal communication is contextual
In other words, communication does not happen in isolation. There is:
Psychological context, which is who you are and what you bring to the
interaction. Your needs, desires, values, personality, etc., all form the
psychological context. ("You" here refers to both participants in the
interaction.)
Relational context, which concerns your reactions to the other person--the
"mix."
14. Situational context deals with the psycho-social "where" you are
communicating. An interaction that takes place in a classroom will be very
different from one that takes place in a bar.
Environmental context deals with the physical "where" you are
communicating. Furniture, location, noise level, temperature, season, time of
day, all are examples of factors in the environmental context.
Cultural context includes all the learned behaviors and rules that affect the
interaction. If you come from a culture (foreign or within your own country)
where it is considered rude to make long, direct eye contact, you will out of
politeness avoid eye contact. If the other person comes from a culture where
long, direct eye contact signals trustworthiness, then we have in the cultural
context a basis for misunderstanding.
Importance of Interpersonal Communication Skills
Interpersonal Skills are the skills we use when engaged in face-to-face
communication with one or more other people.
What we say is an important way of getting our message across - but using
our voice is only the tip of the iceberg. We actually communicate more
information using non-verbal signals, gestures, facial expression, body language
even our appearance.
Listening is a vital interpersonal communication skill. When we
communicate we spend 45% of our time listening. Most people take listening for
granted but it is not the same as hearing and should be thought of as a skill. Active
Listening provides a lot more information about how to listen effectively and can
help you to avoid misunderstandings. Ineffective Listening deals with some of the
bad habits you or other people have picked up when listening. Reflection and
clarification are both common techniques used to ensure that what you have heard
and understood is what was intended.
15. Good interpersonal communication skills enable us to work more
effectively in groups and teams, which may be either formal, like at work, or
informally - in social situations.
Interpersonal communication skills are essential to developing other key
life skills. Being able to communicate well with others is often essential to solving
problems that inevitably occur both in our private and professional lives. Decision
making is another area which can benefit from good communication skills as it
often requires communicating complex information so that the most appropriate
decision can be made.
16. INTERPERSONAL SKILLS
• All about working with other people
• An ability to get along with others while performing the job
• Characteristic traits like Manners, attitude, courtesy, habits, behavior and
appearance which helps us to communicate and maintain relationship with
others
Interpersonal Skills While Working
• Take the relationship viewpoint:
– Effective relationships within the organization
– Effective relationships with suppliers
– Effective relationships with competitors
• Internally
– In Teams
– Across Teams
– Within and between departments and business units
• Externally
– With Suppliers
– With Customers
• To gain real competitive advantage through such relationships in the long
term is dependent upon your level of interpersonal skills
17. Why Interpersonal skills needed?
Tips To Improve Interpersonal Skills
• Smile
• Be Appreciative
• Pay Attention
• Practice Active Listening
• Bring People Together
• Resolve Conflicts
• Communicate Clearly
• Humor Them
• Empathy/See It On Their Side
• Don’t Complain (Too much)
18. REFERENCES:
Burley-Allen, M.(1995). Listening: the forgotten skill: A self-teaching guide. (2nd
ed.). New York, NY: John Wiley& Sons.
Petersen, J.C. (2007). Why don’t we listen better? Communicating & connecting in
relationships. Tigard, OR: Petersen Publications
Stewart, J. (Ed.). (2009). Bridges not walls: A book about interpersonal
communication (10th ed.). New York, NY: McGraw-Hill.
Carbonell, M. (1987). Uniquely you. Retrieved from
https://www.uniquelyyou.com/humanbehaviorscience.php#personality
Baxter, L. A. (2007). Problematizing the problem in communication: A dialogic
perspective. Communication Monographs, 74, 119-125.
Villaume, W.A., & Bodie, G.D. (2007). Discovering the listener within us: The
impact of trait-like personality variables and communicator styles on preferences
for listening style. International Journal of Listening, 21(2), 102-123.
Mehrabian, A. (1981). Silent Messages: Implicit Communication of Emotions and
Attitudes (2nded.). Belmont, CA: Wadsworth
https://www.linkedin.com/pulse/importance-interpersonal-communication-skills-
communication
http://www.skillsyouneed.com/ips/interpersonal-
communication.html#ixzz4S9Js6QWC
http://www.pstcc.edu/facstaff/dking/interpr.htm
https://www.youtube.com/watch?v=JTRpdwHIiCk
https://www.youtube.com/watch?v=hDhFKkHN8To&index=11&list=PLwZK1LY
ffIAjY2ipmQgETrCG7bJCbpZZj
https://www.youtube.com/watch?v=CqLFKyT2Df8&list=PLwZK1LYffIAjY2ipm
QgETrCG7bJCbpZZj&index=24