·
Final Project
Now it's your turn! Below is all the information given on a training program needed, called Effective Communication. You are a trainer in the given situation. Please submit the following:
1.
Training Needs Assessment
(refer to part 1 of Week 2 assignment "DST Systems" for assessment template)
2.
Powerpoint
covering information provided and your own research, 10 slide minimum, bullet format
3.
700 word APA formatted paper
summarizing how this training will be effective and how it should be evaluated.
All three files must be submitted as attachments...three total.
(VERY IMPORTANT: READ MY WEEK 7 POST WITH MORE INFO AND TIPS ABOUT THIS PROJECT!!)
Situation:
Tim Smith the IT manager comes to you and says "My project coordinators are in a slump; they just are not producing their usual caliber of work. I need to find out what the problem is. No one on the project team knows what is going on. The communcation my project coordinators are giving is coming across as rude, which in turn keeps moral low and the teams are not doing the work. I was hoping you would be able to put together an Effective Communication training for them to help get everyone back on the right track." There are 10 project coordinators in the IT department. Two of the project coordinator's are in the organization's Bangkok office. Tim wants the training to last no longer than 4 hours and wants it to be face to face in a class room with you, the trainer. He does not want to fly the Bangkok assoicates in and would like you to set up a Skype session with them during your training. He also wants you to set up weekly coaching sessions with each project manager and himself for a month after the training is completed.
Training Purchased from USA Training: Effective Communication
You are to use this information, but are not limited to it. Tim wants to make sure this information is covered in the training as he went online and bought it from USA Training, however he is open to what research you find. He wants the training to be interactive and requested that you included at least 1 activity around communication in the training.
Effective Communcation:
Introduction
People in organizations typically spend over 75% of their time in an interpersonal situation; thus it is no surprise to find that at the root of a large number of organizational problems is poor communications. Effective communication is an essential component of organizational success whether it is at the interpersonal, inter-group, intra-group, organizational, or external levels.
In this chapter we will cover the basic process of communication and then we will cover some of the most difficult communication issues managers’ face-providing constructive and effective feedback and performance appraisal.
The Communication Process
Although all of us have been communicating with others since our infancy, the process of transmitting information from an individual (or group) to another is a very complex proces.
ow its your turn! Below is all the information given on a trainin.docxalfred4lewis58146
ow it's your turn! Below is all the information given on a training program needed, called Effective Communication. You are a trainer in the given situation. Please submit the following:
1. Training Needs Assessment (refer to previous assignment DST Systems for assessment template)
2. Powerpoint covering information provided and your own research, no less than 10 slides
3. 700 word minimum paper summarizing how this training will be effective and how it should be evaluated.
Situation:
Tim Smith the IT manager comes to you and says "My project coordinators are in a slump; they just are not producing their usual caliber of work. I need to find out what the problem is. No one on the project team knows what is going on. The communcation my project coordinators are giving is coming across as rude, which in turn keeps moral low and the teams are not doing the work. I was hoping you would be able to put together an Effective Communication training for them to help get everyone back on the right track." There are 10 project coordinators in the IT department. Two of the project coordinator's are in the organization's Bangkok office. Tim wants the training to last no longer than 4 hours and wants it to be face to face in a class room with you, the trainer. He does not want to fly the Bangkok assoicates in and would like you to set up a Skype session with them during your training. He also wants you to set up weekly coaching sessions with each project manager and himself for a month after the training is completed.
Training Purchased from USA Training: Effective Communication
You are to use this information, but are not limited to it. Tim wants to make sure this information is covered in the training as he went online and bought it from USA Training, however he is open to what research you find. He wants the training to be interactive and requested that you included at least 1 activity around communication in the training.
Effective Communcation:
Introduction People in organizations typically spend over 75% of their time in an interpersonal situation; thus it is no surprise to find that at the root of a large number of organizational problems is poor communications. Effective communication is an essential component of organizational success whether it is at the interpersonal, inter-group, intra-group, organizational, or external levels. In this chapter we will cover the basic process of communication and then we will cover some of the most difficult communication issues managers’ face-providing constructive and effective feedback and performance appraisal.
The Communication Process Although all of us have been communicating with others since our infancy, the process of transmitting information from an individual (or group) to another is a very complex process with many sources of potential error.
In any communication at least some of the "meaning" lost in simple transmission of a message from the sender to the receiver. In many situations a lot .
Now its your turn! Below is all the information given on a traini.docxhenrymartin15260
Now it's your turn! Below is all the information given on a training program needed, called Effective Communication. You are a trainer in the given situation. Submit the following:
1. Training Needs Assessment (refer to previous assignment DST Systems for assessment template)
2. Powerpoint covering information provided and your own research, no less than 10 slides
3. 500 word paper summarizing how this training will be effective and how it should be evaluated.
Situation:
Tim Smith the IT manager comes to you and says "My project coordinators are in a slump; they just are not producing their usual caliber of work. I need to find out what the problem is. No one on the project team knows what is going on. The communication my project coordinators are giving is coming across as rude, which in turn keeps moral low and the teams are not doing the work. I was hoping you would be able to put together an Effective Communication training for them to help get everyone back on the right track." There are 10 project coordinators in the IT department. Two of the project coordinators are in the organization's Bangkok office. Tim wants the training to last no longer than 4 hours and wants it to be face to face in a class room with you, the trainer. He does not want to fly the Bangkok associates in and would like you to set up a Skype session with them during your training. He also wants you to set up weekly coaching sessions with each project manager and himself for a month after the training is completed.
Training Purchased from USA Training: Effective Communication
You are to use this information, but are not limited to it. Tim wants to make sure this information is covered in the training as he went online and bought it from USA Training, however he is open to what research you find. He wants the training to be interactive and requested that you included at least 1 activity around communication in the training.
Effective Communication:
Introduction
People in organizations typically spend over 75% of their time in an interpersonal situation; thus it is no surprise to find that at the root of a large number of organizational problems is poor communications. Effective communication is an essential component of organizational success whether it is at the interpersonal, inter-group, intra-group, organizational, or external levels.
In this chapter we will cover the basic process of communication and then we will cover some of the most difficult communication issues managers’ face-providing constructive and effective feedback and performance appraisal.
The Communication Process
Although all of us have been communicating with others since our infancy, the process of transmitting information from an individual (or group) to another is a very complex process with many sources of potential error.
In any communication at least some of the "meaning" lost in simple transmission of a message from the sender to the receiver. In many situations a lot of the true me.
Final ProjectNow its your turn! Below is all the information give.docxtjane3
Final Project
Now it's your turn! Below is all the information given on a training program needed, called Effective Communication. You are a trainer in the given situation. Please submit the following:
Training Needs Assessment
(refer to previous assignment DST Systems for assessment template)
Powerpoint
covering information provided and your own research, no less than 10 slides
2-page paper
summarizing how this training will be effective and how it should be evaluated.
Situation:
Tim Smith the IT manager comes to you and says "My project coordinators are in a slump; they just are not producing their usual caliber of work. I need to find out what the problem is. No one on the project team knows what is going on. The communcation my project coordinators are giving is coming across as rude, which in turn keeps moral low and the teams are not doing the work. I was hoping you would be able to put together an Effective Communication training for them to help get everyone back on the right track." There are 10 project coordinators in the IT department. Two of the project coordinator's are in the organization's Bangkok office. Tim wants the training to last no longer than 4 hours and wants it to be face to face in a class room with you, the trainer. He does not want to fly the Bangkok assoicates in and would like you to set up a Skype session with them during your training. He also wants you to set up weekly coaching sessions with each project manager and himself for a month after the training is completed.
Training Purchased from USA Training: Effective Communication
You are to use this information, but are not limited to it. Tim wants to make sure this information is covered in the training as he went online and bought it from USA Training, however he is open to what research you find. He wants the training to be interactive and requested that you included at least 1 activity around communication in the training.
Effective Communcation:
Introduction
People in organizations typically spend over 75% of their time in an interpersonal situation; thus it is no surprise to find that at the root of a large number of organizational problems is poor communications. Effective communication is an essential component of organizational success whether it is at the interpersonal, inter-group, intra-group, organizational, or external levels.
In this chapter we will cover the basic process of communication and then we will cover some of the most difficult communication issues managers’ face-providing constructive and effective feedback and performance appraisal.
The Communication Process
Although all of us have been communicating with others since our infancy, the process of transmitting information from an individual (or group) to another is a very complex process with many sources of potential error.
In any communication at least some of the "meaning" lost in simple transmission of a message from the sender to the receiver. In many situations a lot of .
Final ProjectNow its your turn! Below is all the information give.docxMalikPinckney86
Final Project
Now it's your turn! Below is all the information given on a training program needed, called Effective Communication. You are a trainer in the given situation. Please submit the following:
Training Needs Assessment
(refer to previous assignment DST Systems for assessment template)
Powerpoint
covering information provided and your own research, no less than 10 slides
2-page paper
summarizing how this training will be effective and how it should be evaluated.
Situation:
Tim Smith the IT manager comes to you and says "My project coordinators are in a slump; they just are not producing their usual caliber of work. I need to find out what the problem is. No one on the project team knows what is going on. The communcation my project coordinators are giving is coming across as rude, which in turn keeps moral low and the teams are not doing the work. I was hoping you would be able to put together an Effective Communication training for them to help get everyone back on the right track." There are 10 project coordinators in the IT department. Two of the project coordinator's are in the organization's Bangkok office. Tim wants the training to last no longer than 4 hours and wants it to be face to face in a class room with you, the trainer. He does not want to fly the Bangkok assoicates in and would like you to set up a Skype session with them during your training. He also wants you to set up weekly coaching sessions with each project manager and himself for a month after the training is completed.
Training Purchased from USA Training: Effective Communication
You are to use this information, but are not limited to it. Tim wants to make sure this information is covered in the training as he went online and bought it from USA Training, however he is open to what research you find. He wants the training to be interactive and requested that you included at least 1 activity around communication in the training.
Effective Communcation:
Introduction
People in organizations typically spend over 75% of their time in an interpersonal situation; thus it is no surprise to find that at the root of a large number of organizational problems is poor communications. Effective communication is an essential component of organizational success whether it is at the interpersonal, inter-group, intra-group, organizational, or external levels.
In this chapter we will cover the basic process of communication and then we will cover some of the most difficult communication issues managers’ face-providing constructive and effective feedback and performance appraisal.
The Communication Process
Although all of us have been communicating with others since our infancy, the process of transmitting information from an individual (or group) to another is a very complex process with many sources of potential error.
In any communication at least some of the "meaning" lost in simple transmission of a message from the sender to the receiver. In many situations a lot of the .
Download the Project Information Document BA411 Final Project .docxmadlynplamondon
Download the Project Information Document
BA411 Final Project – Effective Communication
Situation:
Tim Smith the IT manager comes to you and says "My project coordinators are in a slump; they just are not producing their usual caliber of work. I need to find out what the problem is. No one on the project team knows what is going on. The communications from my project coordinators are coming across as rude, which in turn keeps morale low. The teams are not doing the work. I was hoping you would be able to put together an Effective Communication training for them to help get everyone back on the right track." There are 10 project coordinators in the IT department. Two of the project coordinators are in the organization's Bangkok office. Tim wants the training to last no longer than 4 hours and wants it to be face to face in a class room with you, the trainer. He does not want to fly the Bangkok associates in and would like you to set up a Skype session with them during your training. He also wants you to set up weekly coaching sessions with each project manager and himself for a month after the training is completed.
Training Purchased from USA Training: Effective Communication
You are to use this information, but are not limited to it. Tim wants to make sure this information is covered in the training as he went online and bought it from USA Training, however he is open to what research you find. He wants the training to be interactive and requests that you include at least one activity around communication in the training.
Effective Communication:
Introduction
People in organizations typically spend over 75% of their time in an interpersonal situation; thus it is no surprise to find that at the root of a large number of organizational problems is poor communication. Effective communication is an essential component of organizational success whether it is at the interpersonal, inter-group, intra-group, organizational, or external levels.
In this chapter we will cover the basic process of communication and then we will cover some of the most difficult communication issues managers’ face-providing constructive and effective feedback and performance appraisal.
The Communication Process
Although all of us have been communicating with others since our infancy, the process of transmitting information from an individual (or group) to another is a very complex process with many sources of potential error.
In any communication at least some of the "meaning" lost in simple transmission of a message from the sender to the receiver. In many situations a lot of the true message is lost and the message that is heard is often far different than the one intended. This is most obvious in cross-cultural situations where language is an issue. But it is also common among people of the same culture.
Communications is so difficult because at each step in the process there major potential for error. By the time a message gets from a sender to a receiver there ...
Effective CommunicationSituationTim Smith the IT manager co.docxSALU18
Effective Communication
Situation:
Tim Smith the IT manager comes to you and says "My project coordinators are in a slump; they just are not producing their usual caliber of work. I need to find out what the problem is. No one on the project team knows what is going on. The communications from my project coordinators are coming across as rude, which in turn keeps morale low. The teams are not doing the work. I was hoping you would be able to put together an Effective Communication training for them to help get everyone back on the right track." There are 10 project coordinators in the IT department. Two of the project coordinators are in the organization's Bangkok office. Tim wants the training to last no longer than 4 hours and wants it to be face to face in a class room with you, the trainer. He does not want to fly the Bangkok associates in and would like you to set up a Skype session with them during your training. He also wants you to set up weekly coaching sessions with each project manager and himself for a month after the training is completed.
Training Purchased from USA Training: Effective Communication
You are to use this information, but are not limited to it. Tim wants to make sure this information is covered in the training as he went online and bought it from USA Training, however he is open to what research you find. He wants the training to be interactive and requests that you include at least one activity around communication in the training.
Effective Communication:
Introduction
People in organizations typically spend over 75% of their time in an interpersonal situation; thus it is no surprise to find that at the root of a large number of organizational problems is poor communication. Effective communication is an essential component of organizational success whether it is at the interpersonal, inter-group, intra-group, organizational, or external levels.
In this chapter we will cover the basic process of communication and then we will cover some of the most difficult communication issues managers’ face-providing constructive and effective feedback and performance appraisal.
The Communication Process
Although all of us have been communicating with others since our infancy, the process of transmitting information from an individual (or group) to another is a very complex process with many sources of potential error.
In any communication at least some of the "meaning" lost in simple transmission of a message from the sender to the receiver. In many situations a lot of the true message is lost and the message that is heard is often far different than the one intended. This is most obvious in cross-cultural situations where language is an issue. But it is also common among people of the same culture.
Communications is so difficult because at each step in the process there major potential for error. By the time a message gets from a sender to a receiver there are four basic places where transmission errors can take place and ...
BA411 Final Project – Effective CommunicationSituationTim S.docxjasoninnes20
BA411 Final Project – Effective Communication
Situation:
Tim Smith the IT manager comes to you and says "My project coordinators are in a slump; they just are not producing their usual caliber of work. I need to find out what the problem is. No one on the project team knows what is going on. The communications from my project coordinators are coming across as rude, which in turn keeps morale low. The teams are not doing the work. I was hoping you would be able to put together an Effective Communication training for them to help get everyone back on the right track." There are 10 project coordinators in the IT department. Two of the project coordinators are in the organization's Bangkok office. Tim wants the training to last no longer than 4 hours and wants it to be face to face in a class room with you, the trainer. He does not want to fly the Bangkok associates in and would like you to set up a Skype session with them during your training. He also wants you to set up weekly coaching sessions with each project manager and himself for a month after the training is completed.
Training Purchased from USA Training: Effective Communication
You are to use this information, but are not limited to it. Tim wants to make sure this information is covered in the training as he went online and bought it from USA Training, however he is open to what research you find. He wants the training to be interactive and requests that you include at least one activity around communication in the training.
Effective Communication:
Introduction
People in organizations typically spend over 75% of their time in an interpersonal situation; thus it is no surprise to find that at the root of a large number of organizational problems is poor communication. Effective communication is an essential component of organizational success whether it is at the interpersonal, inter-group, intra-group, organizational, or external levels.
In this chapter we will cover the basic process of communication and then we will cover some of the most difficult communication issues managers’ face-providing constructive and effective feedback and performance appraisal.
The Communication Process
Although all of us have been communicating with others since our infancy, the process of transmitting information from an individual (or group) to another is a very complex process with many sources of potential error.
In any communication at least some of the "meaning" lost in simple transmission of a message from the sender to the receiver. In many situations a lot of the true message is lost and the message that is heard is often far different than the one intended. This is most obvious in cross-cultural situations where language is an issue. But it is also common among people of the same culture.
Communications is so difficult because at each step in the process there major potential for error. By the time a message gets from a sender to a receiver there are four basic places where transmission err ...
Below is all the information given on a training program needed, c.docxtangyechloe
Below is all the information given on a training program needed, called Effective Communication. You are a trainer in the given situation. Please submit the following:
Training Needs Assessment
(see attachment for assessment template)
PowerPoint
covering information provided and your own research, no less than 11 slides
2-page paper
summarizing how this training will be effective and how it should be evaluated. (APA format)
Situation:
Tim Smith the IT manager comes to you and says "My project coordinators are in a slump; they just are not producing their usual caliber of work. I need to find out what the problem is. No one on the project team knows what is going on. The communication my project coordinators are giving is coming across as rude, which in turn keeps moral low and the teams are not doing the work. I was hoping you would be able to put together an Effective Communication training for them to help get everyone back on the right track." There are 10 project coordinators in the IT department. Two of the project coordinator's are in the organization's Bangkok office. Tim wants the training to last no longer than 4 hours and wants it to be face to face in a class room with you, the trainer. He does not want to fly the Bangkok associates in and would like you to set up a Skype session with them during your training. He also wants you to set up weekly coaching sessions with each project manager and himself for a month after the training is completed.
Training Purchased from USA Training: Effective Communication
You are to use this information, but are not limited to it. Tim wants to make sure this information is covered in the training as he went online and bought it from USA Training, however he is open to what research you find. He wants the training to be interactive and requested that you included at least 1 activity around communication in the training.
Effective Communication:
Introduction
People in organizations typically spend over 75% of their time in an interpersonal situation; thus it is no surprise to find that at the root of a large number of organizational problems is poor communications. Effective communication is an essential component of organizational success whether it is at the interpersonal, inter-group, intra-group, organizational, or external levels.
In this chapter we will cover the basic process of communication and then we will cover some of the most difficult communication issues managers’ face-providing constructive and effective feedback and performance appraisal.
The Communication Process
Although all of us have been communicating with others since our infancy, the process of transmitting information from an individual (or group) to another is a very complex process with many sources of potential error.
In any communication at least some of the "meaning" lost in simple transmission of a message from the sender to the receiver. In many situations a lot of the true message is lost and the .
ow its your turn! Below is all the information given on a trainin.docxalfred4lewis58146
ow it's your turn! Below is all the information given on a training program needed, called Effective Communication. You are a trainer in the given situation. Please submit the following:
1. Training Needs Assessment (refer to previous assignment DST Systems for assessment template)
2. Powerpoint covering information provided and your own research, no less than 10 slides
3. 700 word minimum paper summarizing how this training will be effective and how it should be evaluated.
Situation:
Tim Smith the IT manager comes to you and says "My project coordinators are in a slump; they just are not producing their usual caliber of work. I need to find out what the problem is. No one on the project team knows what is going on. The communcation my project coordinators are giving is coming across as rude, which in turn keeps moral low and the teams are not doing the work. I was hoping you would be able to put together an Effective Communication training for them to help get everyone back on the right track." There are 10 project coordinators in the IT department. Two of the project coordinator's are in the organization's Bangkok office. Tim wants the training to last no longer than 4 hours and wants it to be face to face in a class room with you, the trainer. He does not want to fly the Bangkok assoicates in and would like you to set up a Skype session with them during your training. He also wants you to set up weekly coaching sessions with each project manager and himself for a month after the training is completed.
Training Purchased from USA Training: Effective Communication
You are to use this information, but are not limited to it. Tim wants to make sure this information is covered in the training as he went online and bought it from USA Training, however he is open to what research you find. He wants the training to be interactive and requested that you included at least 1 activity around communication in the training.
Effective Communcation:
Introduction People in organizations typically spend over 75% of their time in an interpersonal situation; thus it is no surprise to find that at the root of a large number of organizational problems is poor communications. Effective communication is an essential component of organizational success whether it is at the interpersonal, inter-group, intra-group, organizational, or external levels. In this chapter we will cover the basic process of communication and then we will cover some of the most difficult communication issues managers’ face-providing constructive and effective feedback and performance appraisal.
The Communication Process Although all of us have been communicating with others since our infancy, the process of transmitting information from an individual (or group) to another is a very complex process with many sources of potential error.
In any communication at least some of the "meaning" lost in simple transmission of a message from the sender to the receiver. In many situations a lot .
Now its your turn! Below is all the information given on a traini.docxhenrymartin15260
Now it's your turn! Below is all the information given on a training program needed, called Effective Communication. You are a trainer in the given situation. Submit the following:
1. Training Needs Assessment (refer to previous assignment DST Systems for assessment template)
2. Powerpoint covering information provided and your own research, no less than 10 slides
3. 500 word paper summarizing how this training will be effective and how it should be evaluated.
Situation:
Tim Smith the IT manager comes to you and says "My project coordinators are in a slump; they just are not producing their usual caliber of work. I need to find out what the problem is. No one on the project team knows what is going on. The communication my project coordinators are giving is coming across as rude, which in turn keeps moral low and the teams are not doing the work. I was hoping you would be able to put together an Effective Communication training for them to help get everyone back on the right track." There are 10 project coordinators in the IT department. Two of the project coordinators are in the organization's Bangkok office. Tim wants the training to last no longer than 4 hours and wants it to be face to face in a class room with you, the trainer. He does not want to fly the Bangkok associates in and would like you to set up a Skype session with them during your training. He also wants you to set up weekly coaching sessions with each project manager and himself for a month after the training is completed.
Training Purchased from USA Training: Effective Communication
You are to use this information, but are not limited to it. Tim wants to make sure this information is covered in the training as he went online and bought it from USA Training, however he is open to what research you find. He wants the training to be interactive and requested that you included at least 1 activity around communication in the training.
Effective Communication:
Introduction
People in organizations typically spend over 75% of their time in an interpersonal situation; thus it is no surprise to find that at the root of a large number of organizational problems is poor communications. Effective communication is an essential component of organizational success whether it is at the interpersonal, inter-group, intra-group, organizational, or external levels.
In this chapter we will cover the basic process of communication and then we will cover some of the most difficult communication issues managers’ face-providing constructive and effective feedback and performance appraisal.
The Communication Process
Although all of us have been communicating with others since our infancy, the process of transmitting information from an individual (or group) to another is a very complex process with many sources of potential error.
In any communication at least some of the "meaning" lost in simple transmission of a message from the sender to the receiver. In many situations a lot of the true me.
Final ProjectNow its your turn! Below is all the information give.docxtjane3
Final Project
Now it's your turn! Below is all the information given on a training program needed, called Effective Communication. You are a trainer in the given situation. Please submit the following:
Training Needs Assessment
(refer to previous assignment DST Systems for assessment template)
Powerpoint
covering information provided and your own research, no less than 10 slides
2-page paper
summarizing how this training will be effective and how it should be evaluated.
Situation:
Tim Smith the IT manager comes to you and says "My project coordinators are in a slump; they just are not producing their usual caliber of work. I need to find out what the problem is. No one on the project team knows what is going on. The communcation my project coordinators are giving is coming across as rude, which in turn keeps moral low and the teams are not doing the work. I was hoping you would be able to put together an Effective Communication training for them to help get everyone back on the right track." There are 10 project coordinators in the IT department. Two of the project coordinator's are in the organization's Bangkok office. Tim wants the training to last no longer than 4 hours and wants it to be face to face in a class room with you, the trainer. He does not want to fly the Bangkok assoicates in and would like you to set up a Skype session with them during your training. He also wants you to set up weekly coaching sessions with each project manager and himself for a month after the training is completed.
Training Purchased from USA Training: Effective Communication
You are to use this information, but are not limited to it. Tim wants to make sure this information is covered in the training as he went online and bought it from USA Training, however he is open to what research you find. He wants the training to be interactive and requested that you included at least 1 activity around communication in the training.
Effective Communcation:
Introduction
People in organizations typically spend over 75% of their time in an interpersonal situation; thus it is no surprise to find that at the root of a large number of organizational problems is poor communications. Effective communication is an essential component of organizational success whether it is at the interpersonal, inter-group, intra-group, organizational, or external levels.
In this chapter we will cover the basic process of communication and then we will cover some of the most difficult communication issues managers’ face-providing constructive and effective feedback and performance appraisal.
The Communication Process
Although all of us have been communicating with others since our infancy, the process of transmitting information from an individual (or group) to another is a very complex process with many sources of potential error.
In any communication at least some of the "meaning" lost in simple transmission of a message from the sender to the receiver. In many situations a lot of .
Final ProjectNow its your turn! Below is all the information give.docxMalikPinckney86
Final Project
Now it's your turn! Below is all the information given on a training program needed, called Effective Communication. You are a trainer in the given situation. Please submit the following:
Training Needs Assessment
(refer to previous assignment DST Systems for assessment template)
Powerpoint
covering information provided and your own research, no less than 10 slides
2-page paper
summarizing how this training will be effective and how it should be evaluated.
Situation:
Tim Smith the IT manager comes to you and says "My project coordinators are in a slump; they just are not producing their usual caliber of work. I need to find out what the problem is. No one on the project team knows what is going on. The communcation my project coordinators are giving is coming across as rude, which in turn keeps moral low and the teams are not doing the work. I was hoping you would be able to put together an Effective Communication training for them to help get everyone back on the right track." There are 10 project coordinators in the IT department. Two of the project coordinator's are in the organization's Bangkok office. Tim wants the training to last no longer than 4 hours and wants it to be face to face in a class room with you, the trainer. He does not want to fly the Bangkok assoicates in and would like you to set up a Skype session with them during your training. He also wants you to set up weekly coaching sessions with each project manager and himself for a month after the training is completed.
Training Purchased from USA Training: Effective Communication
You are to use this information, but are not limited to it. Tim wants to make sure this information is covered in the training as he went online and bought it from USA Training, however he is open to what research you find. He wants the training to be interactive and requested that you included at least 1 activity around communication in the training.
Effective Communcation:
Introduction
People in organizations typically spend over 75% of their time in an interpersonal situation; thus it is no surprise to find that at the root of a large number of organizational problems is poor communications. Effective communication is an essential component of organizational success whether it is at the interpersonal, inter-group, intra-group, organizational, or external levels.
In this chapter we will cover the basic process of communication and then we will cover some of the most difficult communication issues managers’ face-providing constructive and effective feedback and performance appraisal.
The Communication Process
Although all of us have been communicating with others since our infancy, the process of transmitting information from an individual (or group) to another is a very complex process with many sources of potential error.
In any communication at least some of the "meaning" lost in simple transmission of a message from the sender to the receiver. In many situations a lot of the .
Download the Project Information Document BA411 Final Project .docxmadlynplamondon
Download the Project Information Document
BA411 Final Project – Effective Communication
Situation:
Tim Smith the IT manager comes to you and says "My project coordinators are in a slump; they just are not producing their usual caliber of work. I need to find out what the problem is. No one on the project team knows what is going on. The communications from my project coordinators are coming across as rude, which in turn keeps morale low. The teams are not doing the work. I was hoping you would be able to put together an Effective Communication training for them to help get everyone back on the right track." There are 10 project coordinators in the IT department. Two of the project coordinators are in the organization's Bangkok office. Tim wants the training to last no longer than 4 hours and wants it to be face to face in a class room with you, the trainer. He does not want to fly the Bangkok associates in and would like you to set up a Skype session with them during your training. He also wants you to set up weekly coaching sessions with each project manager and himself for a month after the training is completed.
Training Purchased from USA Training: Effective Communication
You are to use this information, but are not limited to it. Tim wants to make sure this information is covered in the training as he went online and bought it from USA Training, however he is open to what research you find. He wants the training to be interactive and requests that you include at least one activity around communication in the training.
Effective Communication:
Introduction
People in organizations typically spend over 75% of their time in an interpersonal situation; thus it is no surprise to find that at the root of a large number of organizational problems is poor communication. Effective communication is an essential component of organizational success whether it is at the interpersonal, inter-group, intra-group, organizational, or external levels.
In this chapter we will cover the basic process of communication and then we will cover some of the most difficult communication issues managers’ face-providing constructive and effective feedback and performance appraisal.
The Communication Process
Although all of us have been communicating with others since our infancy, the process of transmitting information from an individual (or group) to another is a very complex process with many sources of potential error.
In any communication at least some of the "meaning" lost in simple transmission of a message from the sender to the receiver. In many situations a lot of the true message is lost and the message that is heard is often far different than the one intended. This is most obvious in cross-cultural situations where language is an issue. But it is also common among people of the same culture.
Communications is so difficult because at each step in the process there major potential for error. By the time a message gets from a sender to a receiver there ...
Effective CommunicationSituationTim Smith the IT manager co.docxSALU18
Effective Communication
Situation:
Tim Smith the IT manager comes to you and says "My project coordinators are in a slump; they just are not producing their usual caliber of work. I need to find out what the problem is. No one on the project team knows what is going on. The communications from my project coordinators are coming across as rude, which in turn keeps morale low. The teams are not doing the work. I was hoping you would be able to put together an Effective Communication training for them to help get everyone back on the right track." There are 10 project coordinators in the IT department. Two of the project coordinators are in the organization's Bangkok office. Tim wants the training to last no longer than 4 hours and wants it to be face to face in a class room with you, the trainer. He does not want to fly the Bangkok associates in and would like you to set up a Skype session with them during your training. He also wants you to set up weekly coaching sessions with each project manager and himself for a month after the training is completed.
Training Purchased from USA Training: Effective Communication
You are to use this information, but are not limited to it. Tim wants to make sure this information is covered in the training as he went online and bought it from USA Training, however he is open to what research you find. He wants the training to be interactive and requests that you include at least one activity around communication in the training.
Effective Communication:
Introduction
People in organizations typically spend over 75% of their time in an interpersonal situation; thus it is no surprise to find that at the root of a large number of organizational problems is poor communication. Effective communication is an essential component of organizational success whether it is at the interpersonal, inter-group, intra-group, organizational, or external levels.
In this chapter we will cover the basic process of communication and then we will cover some of the most difficult communication issues managers’ face-providing constructive and effective feedback and performance appraisal.
The Communication Process
Although all of us have been communicating with others since our infancy, the process of transmitting information from an individual (or group) to another is a very complex process with many sources of potential error.
In any communication at least some of the "meaning" lost in simple transmission of a message from the sender to the receiver. In many situations a lot of the true message is lost and the message that is heard is often far different than the one intended. This is most obvious in cross-cultural situations where language is an issue. But it is also common among people of the same culture.
Communications is so difficult because at each step in the process there major potential for error. By the time a message gets from a sender to a receiver there are four basic places where transmission errors can take place and ...
BA411 Final Project – Effective CommunicationSituationTim S.docxjasoninnes20
BA411 Final Project – Effective Communication
Situation:
Tim Smith the IT manager comes to you and says "My project coordinators are in a slump; they just are not producing their usual caliber of work. I need to find out what the problem is. No one on the project team knows what is going on. The communications from my project coordinators are coming across as rude, which in turn keeps morale low. The teams are not doing the work. I was hoping you would be able to put together an Effective Communication training for them to help get everyone back on the right track." There are 10 project coordinators in the IT department. Two of the project coordinators are in the organization's Bangkok office. Tim wants the training to last no longer than 4 hours and wants it to be face to face in a class room with you, the trainer. He does not want to fly the Bangkok associates in and would like you to set up a Skype session with them during your training. He also wants you to set up weekly coaching sessions with each project manager and himself for a month after the training is completed.
Training Purchased from USA Training: Effective Communication
You are to use this information, but are not limited to it. Tim wants to make sure this information is covered in the training as he went online and bought it from USA Training, however he is open to what research you find. He wants the training to be interactive and requests that you include at least one activity around communication in the training.
Effective Communication:
Introduction
People in organizations typically spend over 75% of their time in an interpersonal situation; thus it is no surprise to find that at the root of a large number of organizational problems is poor communication. Effective communication is an essential component of organizational success whether it is at the interpersonal, inter-group, intra-group, organizational, or external levels.
In this chapter we will cover the basic process of communication and then we will cover some of the most difficult communication issues managers’ face-providing constructive and effective feedback and performance appraisal.
The Communication Process
Although all of us have been communicating with others since our infancy, the process of transmitting information from an individual (or group) to another is a very complex process with many sources of potential error.
In any communication at least some of the "meaning" lost in simple transmission of a message from the sender to the receiver. In many situations a lot of the true message is lost and the message that is heard is often far different than the one intended. This is most obvious in cross-cultural situations where language is an issue. But it is also common among people of the same culture.
Communications is so difficult because at each step in the process there major potential for error. By the time a message gets from a sender to a receiver there are four basic places where transmission err ...
Below is all the information given on a training program needed, c.docxtangyechloe
Below is all the information given on a training program needed, called Effective Communication. You are a trainer in the given situation. Please submit the following:
Training Needs Assessment
(see attachment for assessment template)
PowerPoint
covering information provided and your own research, no less than 11 slides
2-page paper
summarizing how this training will be effective and how it should be evaluated. (APA format)
Situation:
Tim Smith the IT manager comes to you and says "My project coordinators are in a slump; they just are not producing their usual caliber of work. I need to find out what the problem is. No one on the project team knows what is going on. The communication my project coordinators are giving is coming across as rude, which in turn keeps moral low and the teams are not doing the work. I was hoping you would be able to put together an Effective Communication training for them to help get everyone back on the right track." There are 10 project coordinators in the IT department. Two of the project coordinator's are in the organization's Bangkok office. Tim wants the training to last no longer than 4 hours and wants it to be face to face in a class room with you, the trainer. He does not want to fly the Bangkok associates in and would like you to set up a Skype session with them during your training. He also wants you to set up weekly coaching sessions with each project manager and himself for a month after the training is completed.
Training Purchased from USA Training: Effective Communication
You are to use this information, but are not limited to it. Tim wants to make sure this information is covered in the training as he went online and bought it from USA Training, however he is open to what research you find. He wants the training to be interactive and requested that you included at least 1 activity around communication in the training.
Effective Communication:
Introduction
People in organizations typically spend over 75% of their time in an interpersonal situation; thus it is no surprise to find that at the root of a large number of organizational problems is poor communications. Effective communication is an essential component of organizational success whether it is at the interpersonal, inter-group, intra-group, organizational, or external levels.
In this chapter we will cover the basic process of communication and then we will cover some of the most difficult communication issues managers’ face-providing constructive and effective feedback and performance appraisal.
The Communication Process
Although all of us have been communicating with others since our infancy, the process of transmitting information from an individual (or group) to another is a very complex process with many sources of potential error.
In any communication at least some of the "meaning" lost in simple transmission of a message from the sender to the receiver. In many situations a lot of the true message is lost and the .
Training and DevelopmentFinal ProjectNow its your turn! Below.docxTakishaPeck109
Training and Development
Final Project
Now it's your turn! Below is all the information given on a training program needed, called Effective Communication. You are a trainer in the given situation. Submit all of the following:
1.
Training Needs Assessment (refer to previous assignment DST Systems for assessment template)
2.
Written Paper
3.
Powerpoint Presentation
Instructions for Paper
·
Write at least 500 words (approximately 2 pages) using Microsoft Word in APA style, see example below.
·
Use font size 12 and 1” margins.
·
Include cover page and reference page.
·
At least 80% of your paper must be original content/writing.
·
No more than 20% of your content/information may come from references.
·
Use at least three references from outside the course material, one reference must be from EBSCOhost. Text book, lectures, and other materials in the course may be used, but are not counted toward the three reference requirement.
·
Cite all reference material (data, dates, graphs, quotes, paraphrased words, values, etc.) in the paper and list on a reference page in APA style.
References must come from sources such as, scholarly journals found in EBSCOhost, CNN, online newspapers such as, The Wall Street Journal, government websites, etc. Sources such as, Wikis, Yahoo Answers, eHow, blogs, etc. are not acceptable for academic writing.
Instructions for PowerPoint Presentation
Create a PowerPoint presentation and record yourself presenting the response to the assignment. The presentations should be a minimum of six minutes in length and include at least 10 slides.
The requirements below must be met for your presentation to be accepted and graded:
·
Design and format each slide for a presentation, see example below.
·
Include a cover slide and reference slide (these slides do not count toward the 10 slide requirement).
·
Use at least three references from outside the course material, preferably from EBSCOhost. Text book, lectures, and other materials in the course may be used, but are not counted toward the three reference requirement.
·
Identify sources on slides that contain reference material (data, dates, graphs, quotes, paraphrased words, values, etc.) and list them on a reference slide.
References must come from sources such as, scholarly journals found in EBSCOhost or on Google Scholar, government websites and publications, reputable news media (e.g. CNN, The Wall Street Journal, New York Times) websites and publications, etc. Sources such as, Wikis, Yahoo Answers, eHow, blogs, etc. are not acceptable for academic writing.
A detailed explanation of how to cite a source using APA can be found here (
link
).
Download a PowerPoint example
here
Situation:
Tim Smith the IT manager comes to you and says "My project coordinators are in a slump; they just are not producing their usual caliber of work. I need to find out what the problem is. No one on the project team knows what is going on. The c.
The purpose of the training is to develop and explore better ways of expressing ourselves.
The training is meant to leave our hesitation and fear of speaking in public.
We all are here to learn something from others and teach something to others
Due to the above reasons the training is going to be a very interactive session with your active participation.
This is the main presentations used, in a one-day seminar on Communication and Interpersonal Skills for the Executives of the MI Plant, NFCL, Nacharam, Hyderabad.
The Power of Nonverbal CommunicationAs little as 7 of a message m.docxoreo10
The Power of Nonverbal Communication
As little as 7% of a message may be communicated by the words we use.
"Actions speak louder than words." I am sure you have heard this phrase many times. Perhaps someone said it to you when you had a misunderstanding over the meaning of a message. Perhaps you used this phrase yourself to question the intent of a friend, family member, or coworker. What does it suggest? How do our actions and other nonverbal communication add to or detract from our goal of a meeting of the minds?
In the introduction to this course, we said that communication is power--the power to inform, the power to influence others, the power to entertain, and the power to manage interpersonal exchanges. How much of that power is in the words we choose? How much of that power is harnessed in the nonverbal?
In fact, the most widely accepted research on this topic breaks it down like this:
Transcript
Wow! These numbers certainly suggest that listening with our eyes is even more important that listening with our ears. This sure puts a new spin on last week's discussions.
If you don't believe what you are reading, if you think these numbers are off base, look at the images below and take a minute to jot down what you think is going on in each of them.
Did you say any of the following?
1. The doctor has just received some really great news about a patient's condition.
2. The stressed out student realizes that he has no idea how to apply macroeconomic concepts.
3. The woman in the grey pantsuit and her coworker are in disbelief when the vendor tells them that he cannot meet their deadline.
4. The pregnant woman is excited to feel her baby kick.
You may not have perceived these images precisely as they are described here, but I bet your conclusions were similar. A picture is worth a thousand words; isn't it amazing what these pictures can say? The nonverbal communication in these still images pretty effectively communicates the thoughts and feelings of these total strangers. Imagine the added power nonverbal cues possess when we are dealing with real people, particularly those with whom we have a history. Nonverbal communication is powerful, far more powerful than the words we say. The fact that we did not all interpret those pictures in precisely the same way suggests too that nonverbal communication and verbal communication have something in common: Both can be ambiguous. Recognizing that nonverbal communication has great power, the power to add to or detract from our message, is an important idea to take away from this course.Nonverbal Messages
Body language is made up of several things, including facial expression, gestures, eye contact, and posture. The charades game you played as a kid that required you to use body language alone to get your teammates to guess the name of a movie or a well-known phrase, the era of the silent movie, and the talent of a mime all teach us that body language is powerful.
I am sure you can recall a time w ...
Studying Communication can improve how we see others as communication is the way we meet others, develop and manage relationships and work effectively with others. ... Studying Communication develops important life skills. critical thinking, problem solving, conflict resolution, team building, public speaking and thus mu document concluded all the necessary information for that
•Reflective Log•Your reflective log should include the.docxtawnyataylor528
•
Reflective Log
•
Your
reflective
log
should include the following
•
What was your role within the business simulation company?
Demonstrate how you used the resources critically to make decisions
while you were running the company.
.
•The philosophers Thomas Hobbes and John Locke disagreed on the un.docxtawnyataylor528
•The philosophers Thomas Hobbes and John Locke disagreed on the understanding of political authority, with Locke taking what is commonly called the “liberal” view. Choose a side (be brave perhaps; take a side you actually disagree with). Using the writings of each given in our class text or at the Websites below, make your case for the side you chose and against the other side. Identify one (1) modern situation in the world where these issues are significant.
Philosophers Debate Politics
•Chapter 24 (pp. 768-9)
•Hobbes: text at
http://oregonstate.edu/instruct/phl302/texts/hobbes/leviathan-contents.html
;
Summary at http://plato.stanford.edu/entries/hobbes-moral/; also
http://jim.com/hobbes.htm
•Locke: text at http://www.thenagain.info/Classes/Sources/Locke-2ndTreatise.html; General
background of the concept at
http://www.digitalhistory.uh.edu/teachers/lesson_plans/pdfs/unit1_12.pdf
.
More Related Content
Similar to ·Final ProjectNow its your turn! Below is all the information.docx
Training and DevelopmentFinal ProjectNow its your turn! Below.docxTakishaPeck109
Training and Development
Final Project
Now it's your turn! Below is all the information given on a training program needed, called Effective Communication. You are a trainer in the given situation. Submit all of the following:
1.
Training Needs Assessment (refer to previous assignment DST Systems for assessment template)
2.
Written Paper
3.
Powerpoint Presentation
Instructions for Paper
·
Write at least 500 words (approximately 2 pages) using Microsoft Word in APA style, see example below.
·
Use font size 12 and 1” margins.
·
Include cover page and reference page.
·
At least 80% of your paper must be original content/writing.
·
No more than 20% of your content/information may come from references.
·
Use at least three references from outside the course material, one reference must be from EBSCOhost. Text book, lectures, and other materials in the course may be used, but are not counted toward the three reference requirement.
·
Cite all reference material (data, dates, graphs, quotes, paraphrased words, values, etc.) in the paper and list on a reference page in APA style.
References must come from sources such as, scholarly journals found in EBSCOhost, CNN, online newspapers such as, The Wall Street Journal, government websites, etc. Sources such as, Wikis, Yahoo Answers, eHow, blogs, etc. are not acceptable for academic writing.
Instructions for PowerPoint Presentation
Create a PowerPoint presentation and record yourself presenting the response to the assignment. The presentations should be a minimum of six minutes in length and include at least 10 slides.
The requirements below must be met for your presentation to be accepted and graded:
·
Design and format each slide for a presentation, see example below.
·
Include a cover slide and reference slide (these slides do not count toward the 10 slide requirement).
·
Use at least three references from outside the course material, preferably from EBSCOhost. Text book, lectures, and other materials in the course may be used, but are not counted toward the three reference requirement.
·
Identify sources on slides that contain reference material (data, dates, graphs, quotes, paraphrased words, values, etc.) and list them on a reference slide.
References must come from sources such as, scholarly journals found in EBSCOhost or on Google Scholar, government websites and publications, reputable news media (e.g. CNN, The Wall Street Journal, New York Times) websites and publications, etc. Sources such as, Wikis, Yahoo Answers, eHow, blogs, etc. are not acceptable for academic writing.
A detailed explanation of how to cite a source using APA can be found here (
link
).
Download a PowerPoint example
here
Situation:
Tim Smith the IT manager comes to you and says "My project coordinators are in a slump; they just are not producing their usual caliber of work. I need to find out what the problem is. No one on the project team knows what is going on. The c.
The purpose of the training is to develop and explore better ways of expressing ourselves.
The training is meant to leave our hesitation and fear of speaking in public.
We all are here to learn something from others and teach something to others
Due to the above reasons the training is going to be a very interactive session with your active participation.
This is the main presentations used, in a one-day seminar on Communication and Interpersonal Skills for the Executives of the MI Plant, NFCL, Nacharam, Hyderabad.
The Power of Nonverbal CommunicationAs little as 7 of a message m.docxoreo10
The Power of Nonverbal Communication
As little as 7% of a message may be communicated by the words we use.
"Actions speak louder than words." I am sure you have heard this phrase many times. Perhaps someone said it to you when you had a misunderstanding over the meaning of a message. Perhaps you used this phrase yourself to question the intent of a friend, family member, or coworker. What does it suggest? How do our actions and other nonverbal communication add to or detract from our goal of a meeting of the minds?
In the introduction to this course, we said that communication is power--the power to inform, the power to influence others, the power to entertain, and the power to manage interpersonal exchanges. How much of that power is in the words we choose? How much of that power is harnessed in the nonverbal?
In fact, the most widely accepted research on this topic breaks it down like this:
Transcript
Wow! These numbers certainly suggest that listening with our eyes is even more important that listening with our ears. This sure puts a new spin on last week's discussions.
If you don't believe what you are reading, if you think these numbers are off base, look at the images below and take a minute to jot down what you think is going on in each of them.
Did you say any of the following?
1. The doctor has just received some really great news about a patient's condition.
2. The stressed out student realizes that he has no idea how to apply macroeconomic concepts.
3. The woman in the grey pantsuit and her coworker are in disbelief when the vendor tells them that he cannot meet their deadline.
4. The pregnant woman is excited to feel her baby kick.
You may not have perceived these images precisely as they are described here, but I bet your conclusions were similar. A picture is worth a thousand words; isn't it amazing what these pictures can say? The nonverbal communication in these still images pretty effectively communicates the thoughts and feelings of these total strangers. Imagine the added power nonverbal cues possess when we are dealing with real people, particularly those with whom we have a history. Nonverbal communication is powerful, far more powerful than the words we say. The fact that we did not all interpret those pictures in precisely the same way suggests too that nonverbal communication and verbal communication have something in common: Both can be ambiguous. Recognizing that nonverbal communication has great power, the power to add to or detract from our message, is an important idea to take away from this course.Nonverbal Messages
Body language is made up of several things, including facial expression, gestures, eye contact, and posture. The charades game you played as a kid that required you to use body language alone to get your teammates to guess the name of a movie or a well-known phrase, the era of the silent movie, and the talent of a mime all teach us that body language is powerful.
I am sure you can recall a time w ...
Studying Communication can improve how we see others as communication is the way we meet others, develop and manage relationships and work effectively with others. ... Studying Communication develops important life skills. critical thinking, problem solving, conflict resolution, team building, public speaking and thus mu document concluded all the necessary information for that
•Reflective Log•Your reflective log should include the.docxtawnyataylor528
•
Reflective Log
•
Your
reflective
log
should include the following
•
What was your role within the business simulation company?
Demonstrate how you used the resources critically to make decisions
while you were running the company.
.
•The philosophers Thomas Hobbes and John Locke disagreed on the un.docxtawnyataylor528
•The philosophers Thomas Hobbes and John Locke disagreed on the understanding of political authority, with Locke taking what is commonly called the “liberal” view. Choose a side (be brave perhaps; take a side you actually disagree with). Using the writings of each given in our class text or at the Websites below, make your case for the side you chose and against the other side. Identify one (1) modern situation in the world where these issues are significant.
Philosophers Debate Politics
•Chapter 24 (pp. 768-9)
•Hobbes: text at
http://oregonstate.edu/instruct/phl302/texts/hobbes/leviathan-contents.html
;
Summary at http://plato.stanford.edu/entries/hobbes-moral/; also
http://jim.com/hobbes.htm
•Locke: text at http://www.thenagain.info/Classes/Sources/Locke-2ndTreatise.html; General
background of the concept at
http://www.digitalhistory.uh.edu/teachers/lesson_plans/pdfs/unit1_12.pdf
.
•From the first e-Activity, examine two (2) economic effects that yo.docxtawnyataylor528
•From the first e-Activity, examine two (2) economic effects that you believe the Iranian elections have on other countries that are currently allies with this nation. Provide a rationale for your response.
•Suggest two (2) factors that make the United States, Saudi Arabia, and the European Union allies on the world stage of politics. Provide two (2) pieces of evidence to support your rationale.
.
• What are the NYS Physical Education Standards, and how do they ali.docxtawnyataylor528
• What are the NYS Physical Education Standards, and how do they align with the National PE standards?.
• What is adaptive physical education? Are there a set of standards? If so, what are they?
• Create a chart or table listing each set of standards, and show their alignment.
.
• Choose a health problem in the human population. Some examples i.docxtawnyataylor528
• Choose a health problem in the human population. Some examples include cardiovascular disease, diabetes, cancer of a specific organ, an infectious disease, etc.
• Describe the biological and physiological aspects of the health problem and potential chemical treatments or pathways that are affected.
• Discuss the natural progression of chronic diseases, or the natural history of infectious or exposure-related illnesses.
• What are the potential outcomes of the disease (recovery or death), and what leads to those potential outcome(s)?
• The paper should be at least 975 words in length.
• Include a list of references in APA format, including the information used from the modules.
.
•Key elements to GE’s learning culture include active experimentat.docxtawnyataylor528
•Key elements to GE’s learning culture include active experimentation and action-based learning, as the talented people GE attracts and recruits apply themselves to unravel the most challenging problems of the future. GE leaders are evaluated on how well they guide the professional growth of their people, providing counsel and goal setting. Leaders are responsible for ensuring functional competence and overall business excellence of their teams, in an operating climate that emphasizes unyielding integrity.
•Use GE’s website write a 3-4 page (body of the paper should be 3-4 pages) paper discussing how training, development, and learning programs have contributed to GE’s success Review the following information about GE’s Training and Development to help get you started:
Leadership and Learning Programs – to go to the website click on the links below
•Entry-level Leadership Programs:
GE's Corporate Entry-level Leadership Programs offer recent college graduates prized development opportunities that combine real-world experience with formal classroom study. Through a series of rotating assignments — typically over a period of two years — young professionals receive accelerated professional development, world-class mentors, and global networking that cuts across GE's businesses.
•Experienced Leadership Programs:
Experienced professionals who wish to accelerate their careers find fitting opportunity in our Experienced Leadership Programs. The programs position high-potential talent in collaboration with some of the top innovators in their fields, offering intensive on-the-job development in the areas of Corporate Audit, Human Resources and Sales and Marketing.
•John F. Welch Leadership Development Center:
At GE, learning is a cultural force and Crotonville is its epicenter. For more than 50 years, the legendary John F. Welch Leadership Center has been at the forefront of real-world application for cutting-edge thinking in organizational development, leadership, innovation and change. Established in 1956, the 53-acre corporate learning campus was the first of its kind in the world.
The Crotonville campus attracts the world's brightest and most influential minds in academia and business. Every year, for thousands of our people from entry-level employees to our highest-performing executives, a journey to Crotonville is something of a pilgrimage — a transformative learning experience that, for many, becomes a defining career event.
.
• This summative assessment can be completed in class or at any .docxtawnyataylor528
• This summative assessment can be completed in class or at any other convenient location.
• Students are required to complete this task using digital tools and ensure to submit in an acceptable format, e.g. .docx, .pdf, .pptx, or as advised by your assessor.
• Please use the following formatting guidelines to complete this assessment task:
• Font Size: 12; Line Spacing: Double; Font Style: Times New Roman
• Assessment activities can be completed either in real workplace environment or in a simulated environment such as your classroom. In both cases, appropriate evidence of the assessment activities must be provided.
Instruction to Assessors:
https://zealtutors.com/2021/05/11/assuming-your-organization-was-awarded-the-following-tender-atm-id-naa-rft-20xx-105/
• You must assess student’s assessment according to the provided Marking Criteria.
• You must complete and record any evidence related to assessment activities including role-plays and presentations using appropriate forms which must be attached with student assessment submission.
• You must provide students with detailed feedback within 10 working days from submission.
Assuming your organization was awarded the following tender:
ATM ID: NAA RFT 20xx/1058
Agency: National Archives of Australia
Category: 81110000 – Computer services
Close Date & Time: 15-Aug-20xx 2:00 pm (ACT Local Time)
Publish Date: 15-Jul-20xx
Location: ACT Canberra
ATM Type: Request for Tender
APP Reference: NAA20XX-1
Multi Agency Access: No
Panel Arrangement: No
Description:
A service provider is being sought for the technical upgrade of the Archives’ website Destination: Australia. In order to ensure the best value for money and optimal functionality (for the website and related exhibition interactive) going forward, it is necessary for the website to be transferred from a proprietary CMS to a commonly available CMS (including, but not limited to, an Open Source CMS).
https://4assignmenthelpers.com/assuming-your-organization-was-awarded-the-following-tender-atm-id-naa-rft-20xx-105/
The website will enable the National Archives of Australia to collect user contributed data about the photographic collection featured on the site. The interface must be modern, engaging and user-friendly, designed to meet the needs of people of all ages, and differing levels of computer and English literacy. The website must interact successfully with an exhibition interactive via an existing API. There is an option for hosting, maintenance and support services to be provided from contract execution until 31 December 2019.
Timeframe for Delivery: November/December 20XX with a possible extension of up to 3 years for hosting and maintenance.
http://assignmenthelp4u.com/assuming-your-organization-was-awarded-the-following-tender-atm-id-naa-rft-20xx-105/
The Requirement
The National Archives of Australia (Archives) (the Customer) is responsible under the Archives Act 1983 (Cth) for the preservation and storage of .
• 2 pages• APA• how the airport uses sustainability at the o.docxtawnyataylor528
• 2 pages
• APA
•
h
ow the airport uses sustainability at the operational side/airside (everything behind the gate and basically where the airplanes are) at an airport
• e.g. use of electric cars at the airfield, like buses for passengers etc.
• Due 6 PM (NY Time)
Thank you so much!
.
¿Lógico o ilógicoIndicate whether each of the doctors statemen.docxtawnyataylor528
¿Lógico o ilógico?
Indicate whether each of the doctor's statements is
lógico
or
ilógico
.
"En este hospital se prohíben exámenes médicos."
"Esta mañana se me rompió la mano; tuve que cancelar todas las citas de esta semana."
"Se necesitan medicinas porque hay pacientes enfermos."
"En mi consultorio se regalan radiografías."
"A un enfermero se le cayeron unas botellas; por eso el paciente se quitó los zapatos."
Oraciones con
se
Rewrite the sentences using
se
.
Modelo
Buscamos médicos bilingües.
Se buscan médicos bilingües.
No pueden hablar por teléfono.
Mariela sufre muchos dolores de cabeza. Debe trabajar más.
Fiebre
se escribe así: efe - i - e - be - ere - e.
A Felipe no le gustan mucho las películas; va al cine constantemente.
Conversaciones
Choose the correct adverbs to complete the conversations.
—Éstas son las pastillas que usted debe tomar. Recuerde, son cuatro pastillas al día; debe tomarlas...
—Perdone, doctora, ¿puede hablar más ? Es que con este dolor de cabeza escucho.
—¿Te enfermas ?
— , me enfermo una vez al año.
—¿Qué te dijo el médico?
—Que debo nadar una hora, tres veces por semana porque siento dolor en los huesos. La natación es muy buena para la circulación y no lastima los huesos.
Adverbios
Fill in the blanks with words from the list. Two words will not be used.
a tiempo
casi
muchas veces
poco
rápido
tarde
Mi amigo Onofre y yo estudiamos medicina. A nuestra profesora de biología le importa mucho la puntualidad. Si los estudiantes llegan
(1) [removed],
ella está de buen humor; pero si no, ¡ojo (
watch out
)!
(2) [removed]
Onofre y yo llegamos
(3) [removed]
a clase, y ahora bajaron nuestras notas (
grades
). ¡Vamos a tener que caminar
(4) [removed]
a clase!
.
·Which of the following is considered a hybrid organizational fo.docxtawnyataylor528
·
Which of the following is considered a hybrid organizational form?
·
sole proprietorship
·
corporation
·
limited liability partnership
·
partnership
.
·Write aresearch paper of three (3) body pages on a narrow aspec.docxtawnyataylor528
·
Write aresearch paper of three (3) body pages on a narrow aspect of the topic
“
how a specific innovation or discovery from the past has impacted or changed some aspect of human history.”
The paper may be either an argumentative or analytical essay. Utiliz
e
at least three
high-quality academic references that you access through FDU on-line or physical libraries.
At least one must be a scholarly/peer reviewed article.
Use of Wikipedia, blogs, .com websites of people not known as experts in their fields, and similar sources do
not
meet this “high-quality” requirement.
·
Develop a clear thesis statement that you will support in your paper. This requires researching, analyzing, appropriately quoting, paraphrasing and summarizing the resources as well as synthesizing material. Utilize information from your resources to draw implications that support your thesis. Be SPECIFIC and EXPLICIT in providing data and in drawing conclusions
·
Your paper will be written in APA format and must include:
·
Title page
·
Abstract
·
Fully researched body with appropriate in text citations
·
References
·
Appendices (if appropriate)
Cover, Abstract/Prefatory Information, References, Appendix, Illustrations and other support materials
are in addition
to the three body pages noted above.
Your paper
must
be double space, 12 pt. Times New Roman, with paragraph indents, no extra spaces between paragraphs, on US letter paper. Margins must be 1 inch top, bottom and
both sides, with alignment flush left and uneven, or
ragged
, on right.
·
In-text citations (including secondary source citations) and references must follow APA guidelines as covered in class and in handouts that are distributed to you.
Your OUTLINE/graphic organizer will be graded separately and will be worth 10 points. Your paper will be worth 90 points, for a total of 100 points on this assignment.
.
·InterviewConduct an interview and document it.During this c.docxtawnyataylor528
·
Interview
Conduct an interview and document it.
During this course we have learned about organizational culture and structure, we have spoken of feedback and job types. As project that pulls together all concepts from this course you will conduct an interview. Document the interview and draw a conclusion in a short four to five sentence summary of the experience.
1.
create 8 to 10 professional and quality interview questions
2.
decide how you are going to document the interview (audio, video or type)
3.
conduct the interview
4.
confirm that the interview was documented
5.
write the summary paragraph
6.
submit your assignment
The topic and interviewee are to be of your choice and should allow you to learn something that will help in pursuit of your career.
.
·Submit a 50- to 100-word response to each of the followin.docxtawnyataylor528
·
Submit
a 50- to 100-word response to
each of
the following questions:
o
Understanding a Will
1.
What is
a will and what is
the benefit of having
one
?
2.
Why is it important to also have a living revocable trust with a will?
o
Creating a Durable Power of Attorney for Health Care
What is a Durable Power of Attorney for Healthcare? What information does the document provide? How is this document related to an advance directive (aka living will)?
o
Understanding the Purpose of the Must-Have Documents
4.
Why might these forms need to be
updated?
How would you go about making these updates to ensure they are valid?
5.
In what ways did you find any of these forms to be difficult to complete? What did you learn as a result of completing these forms?
.
·Section 3·Financial management, quality and marketing asp.docxtawnyataylor528
·
Section 3
·
Financial management, quality and marketing aspects of the organization
·
Financial
·
Analysis of the service reimbursement for the organization (State, Federal, Insurance and Private Pay)
·
Methods of funding
·
Research issues
·
Quality and Ethics
·
Accreditation
·
Awards
·
Regulation
·
Ethical issues regarding who receives care at the organization
·
Marketing
·
Strategies
·
Branding
·
Community and employee involvement
·
Section 4
·
Impact of economic and outside influences to the organization
·
National and world economy impact
·
Explanation of the sustainability of this organizational care model
·
Healthcare reform
·
Regulations
·
Section 5
·
Conclusion for your paper and combine all the sections into a project paper
·
Recap the info regarding organization
·
Glimpse into the future for the organization based on your learning
·
Combine all parts into a APA formatted product
.
·Why is the effort to standardize the language used in reporti.docxtawnyataylor528
·
Why is the effort to standardize the language used in reporting clinical trials (MedDRA) important to harmonization throughout the world?
IMPORTANCE OF STANDARDIZING THE LANGUAGE USED IN
(MedDRA)
Reason for standardizing the language used in MedDRA)
.
·Humans belong to the genus Homo and chimpanzees to the genus .docxtawnyataylor528
·
Humans belong to the genus Homo and chimpanzees to the genus Pan, yet studies of primate genes show that chimpanzees and humans are more closely related to one another than each is to any other animals. In light of this result, some researchers suggest that chimpanzees should be renamed as members of the genus Homo. Discuss at least three (3) practical, scientific, and / or ethical issues that might be raised by such a change in naming. aleast 400 words.
.
·Crash House II and add resources and costs—remember, only crash.docxtawnyataylor528
·
Crash House II and add resources and costs—remember, only crash tasks on the critical path and start with the lowest cost.
•
Perform resource allocation and crash House II for House III homework.
I need an Email address to send the attachment I can't uploade it here.
.
·What is the main difference between the approaches of CONFLICT .docxtawnyataylor528
·
What is the main difference between the approaches of CONFLICT THEORY and FUNCTIONALIST THEORY about the nature of crime and criminality? Elaborate with examples.
D DO you agree or disagree with the premise that the media portrays women as sexual objects.
·
Describe the boundaries you think that the media should adhere to when it comes to issues of sexuality.
.
·What is the work of art’s historical and cultural context·.docxtawnyataylor528
·
What is the work of art’s historical and cultural context?
·
Does the work adhere to the conventions of the style movement / artistic period, or does it go against those conventions?
·
How are the two works of art similar? How are they different?
o
What can we conclude from those similarities and differences?
Your draft should be 2 – 3 pages long and include at least
four
scholarly sources (two for each work of art). Check out these databases from the
Shapiro Library website
to help you get started:
·
JSTOR: you can search by subject; “Art & Art History” is your best bet here
·
Project MUSE: you can search for articles by subject here as well; look for articles under “Art and Architecture”
.
·Review the steps of the SDLC. Explain why quality service deliv.docxtawnyataylor528
·
Review the steps of the SDLC. Explain why quality service delivery depends on the execution of the service delivery life cycle. Discuss the aspects of the SDLC that are critical to quality service management. Explain your answer.
·
From the e-Activity, explain how the service delivery model used within an organization impacts an IT organization at the enterprise level.
.
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
Instructions for Submissions thorugh G- Classroom.pptxJheel Barad
This presentation provides a briefing on how to upload submissions and documents in Google Classroom. It was prepared as part of an orientation for new Sainik School in-service teacher trainees. As a training officer, my goal is to ensure that you are comfortable and proficient with this essential tool for managing assignments and fostering student engagement.
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
How to Split Bills in the Odoo 17 POS ModuleCeline George
Bills have a main role in point of sale procedure. It will help to track sales, handling payments and giving receipts to customers. Bill splitting also has an important role in POS. For example, If some friends come together for dinner and if they want to divide the bill then it is possible by POS bill splitting. This slide will show how to split bills in odoo 17 POS.
Cambridge International AS A Level Biology Coursebook - EBook (MaryFosbery J...
·Final ProjectNow its your turn! Below is all the information.docx
1. ·
Final Project
Now it's your turn! Below is all the information given on a
training program needed, called Effective Communication. You
are a trainer in the given situation. Please submit the following:
1.
Training Needs Assessment
(refer to part 1 of Week 2 assignment "DST Systems" for
assessment template)
2.
Powerpoint
covering information provided and your own research, 10 slide
minimum, bullet format
3.
700 word APA formatted paper
summarizing how this training will be effective and how it
should be evaluated.
All three files must be submitted as attachments...three total.
(VERY IMPORTANT: READ MY WEEK 7 POST WITH MORE
INFO AND TIPS ABOUT THIS PROJECT!!)
Situation:
Tim Smith the IT manager comes to you and says "My project
coordinators are in a slump; they just are not producing their
usual caliber of work. I need to find out what the problem is. No
one on the project team knows what is going on. The
communcation my project coordinators are giving is coming
across as rude, which in turn keeps moral low and the teams are
not doing the work. I was hoping you would be able to put
together an Effective Communication training for them to help
get everyone back on the right track." There are 10 project
2. coordinators in the IT department. Two of the project
coordinator's are in the organization's Bangkok office. Tim
wants the training to last no longer than 4 hours and wants it to
be face to face in a class room with you, the trainer. He does
not want to fly the Bangkok assoicates in and would like you to
set up a Skype session with them during your training. He also
wants you to set up weekly coaching sessions with each project
manager and himself for a month after the training is completed.
Training Purchased from USA Training: Effective
Communication
You are to use this information, but are not limited to it. Tim
wants to make sure this information is covered in the training as
he went online and bought it from USA Training, however he is
open to what research you find. He wants the training to be
interactive and requested that you included at least 1 activity
around communication in the training.
Effective Communcation:
Introduction
People in organizations typically spend over 75% of their time
in an interpersonal situation; thus it is no surprise to find that at
the root of a large number of organizational problems is poor
communications. Effective communication is an essential
component of organizational success whether it is at the
interpersonal, inter-group, intra-group, organizational, or
external levels.
In this chapter we will cover the basic process of
communication and then we will cover some of the most
difficult communication issues managers’ face-providing
constructive and effective feedback and performance appraisal.
The Communication Process
Although all of us have been communicating with others since
our infancy, the process of transmitting information from an
individual (or group) to another is a very complex process with
many sources of potential error.
In any communication at least some of the "meaning" lost in
3. simple transmission of a message from the sender to the
receiver. In many situations a lot of the true message is lost and
the message that is heard is often far different than the one
intended. This is most obvious in cross-cultural situations where
language is an issue. But it is also common among people of the
same culture.
Communications is so difficult because at each step in the
process there major potential for error. By the time a message
gets from a sender to a receiver there are four basic places
where transmission errors can take place and at each place,
there are a multitude of potential sources of error. Thus it is no
surprise that social psychologists estimate that there is usually a
40-60% loss of meaning in the transmission of messages from
sender to receiver.
It is critical to understand this process, understand and be aware
of the potential sources of errors and constantly counteract
these tendencies by making a conscientious effort to make sure
there is a minimal loss of meaning in your conversation.
It is also very important to understand that a majoring of
communication is non-verbal. This means that when we
attribute meaning to what someone else is saying, the verbal
part of the message actually means less than the non-verbal
part. The non-verbal part includes such things as body language
and tone.
Barriers to Effective Communication
There are a wide number of sources of noise or interference that
can enter into the communication process. This can occur when
people now each other very well and should understand the
sources of error. In a work setting, it is even more common
since interactions involve people who not only don't have years
of experience with each other, but communication is
complicated by the complex and often confliction relationships
that exist at work. In a work setting, the following suggests a
number of sources of noise:
·
4. Language: The choice of words or language in which a sender
encodes a message will influence the quality of communication.
Because language is a symbolic representation of a
phenomenon, room for interpretation and distortion of the
meaning exists. In the above example, the Boss uses language
(this is the third day you've missed) that is likely to convey far
more than objective information. To Terry it conveys
indifference to her medical problems. Note that the same words
will be interpreted different by each different person. Meaning
has to be given to words and many factors affect how an
individual will attribute meaning to particular words. It is
important to note that no two people will attribute the exact
same meaning to the same words.
·
Defensiveness, distorted perceptions, guilt, project,
transference, distortions from the past
·
Misreading of body language, tone and other non-verbal forms
of communication
·
Noisy transmission (unreliable messages, inconsistency)
·
Receiver distortion: selective hearing, ignoring non-verbal cues
·
Power struggles
·
Self-fulfilling assumptions
·
Language-different levels of meaning
5. ·
Assumptions-eg. assuming others see situation same as you, has
same feelings as you
·
Distrusted source, erroneous translation, value judgment, state
of mind of two people
·
Perceptual Biases: People attend to stimuli in the environment
in very different ways. We each have shortcuts that we use to
organize data. Invariably, these shortcuts introduce some biases
into communication. Some of these shortcuts include
stereotyping, projection, and self-fulfilling prophecies.
Stereotyping is one of the most common. This is when we
assume that the other person has certain characteristics based on
the group to which they belong without validating that they in
fact have these characteristics.
·
Interpersonal Relationships: How we perceive communication is
affected by the past experience with the individual. Perception
is also affected by the organizational relationship two people
have. For example, communication from a superior may be
perceived differently than that from a subordinate or peer
·
Cultural Differences: Effective communication requires
deciphering the basic values, motives, aspirations, and
assumptions that operate across geographical lines. Given some
dramatic differences across cultures in approaches to such areas
as time, space, and privacy, the opportunities for mis-
communication while we are in cross-cultural situations are
plentiful.
6. Reading Nonverbal Communication Cues
A large percentage (studies suggest over 90%) of the meaning
we derive from communication, we derive from the non-verbal
cues that the other person gives. Often a person says one thing
but communicates something totally different through vocal
intonation and body language. These mixed signals force the
receiver to choose between the verbal and nonverbal parts of the
message. Most often, the receiver chooses the nonverbal
aspects. Mixed messages create tension and distrust because the
receiver senses that the communicator is hiding something or is
being less than candid.
Nonverbal communication is made up of the following parts:
17.
Visual
18.
Tactile
19.
Vocal
20.
Use of time, space, and image
Visual:
This often called body language and includes facial expression,
eye movement, posture, and gestures. The face is the biggest
part of this. All of us "read" people's faces for ways to interpret
what they say and feel. This fact becomes very apparent when
we deal with someone with dark sunglasses. Of course we can
easily misread these cues especially when communicating
across cultures where gestures can mean something very
different in another culture. For example, in American culture
agreement might be indicated by the head going up and down
whereas in India, a side-to-side head movement might mean the
same thing.
We also look to posture to provide cues about the
communicator; posture can indicate self-confidence,
aggressiveness, fear, guilt, or anxiety. Similarly, we look at
gestures such as how we hold our hands, or a handshake. Many
7. gestures are culture bound and susceptible to misinterpretation
Tactile:
This involves the use of touch to impart meaning as in a
handshake, a pat on the back, an arm around the shoulder, a
kiss, or a hug.
Vocal:
The meaning of words can be altered significantly by changing
the intonation of one's voice. Think of how many ways you can
say "no"-you could express mild doubt, terror, amazement,
anger among other emotions. Vocal meanings vary across
cultures. Intonation in one culture can mean support; another
anger
Use of Time as Nonverbal Communication:
Use of time can communicate how we view our own status and
power in relation to others. Think about how a subordinate and
his/her boss would view arriving at a place for an agreed upon
meeting...
Physical Space:
For most of us, someone standing very close to us makes us
uncomfortable. We feel our "space" has been invaded. People
seek to extend their territory in many ways to attain power and
intimacy. We tend to mark our territory either with permanent
walls, or in a classroom with our coat, pen, paper, etc. We like
to protect and control our territory. For Americans, the
"intimate zone" is about two feet; this can vary from culture to
culture. This zone is reserved for our closest friends. The
"personal zone" from about 2-4 feet usually is reserved for
family and friends. The social zone (4-12 feet) is where most
business transactions take place. The "public zone" (over 12
feet) is used for lectures. Similarly, we use "things" to
communicate. This can involve expensive things, neat or messy
things, photographs, plants, etc. Image: We use clothing and
other dimensions of physical appearance to communicate our
8. values and expectations
Nonverbal Communication:
A "majority" of the meaning we attribute to words comes not
from the words themselves, but from nonverbal factors such as
gestures, facial expressions, tone, body language, etc.
Nonverbal cues can play five roles:
21.
Repetition: they can repeat the message the person is making
verbally
22.
Contradiction: they can contradict a message the individual is
trying to convey
23.
Substitution: they can substitute for a verbal message. For
example, a person's eyes can often convey a far more vivid
message than words and often do
24.
Complementing: they may add to or complement a verbal
message. A boss who pats a person on the back in addition to
giving praise can increase the impact of the message
25.
Accenting: non-verbal communication may accept or underline a
verbal message. Pounding the table, for example, can underline
a message.
Skillful communicators understand the importance of nonverbal
communication and use it to increase their effectiveness, as well
as use it to understand more clearly what someone else is really
saying.
A word of warning: Nonverbal cues can differ dramatically
from culture to culture. An American hand gesture meaning "A-
OK" would be viewed as obscene in some South American
countries. Be careful.
Developing Communication Skills: Listening Skills
There are a number of situations when you need to solicit good
information from others; these situations include interviewing
candidates, solving work problems, seeking to help an employee
9. on work performance, and finding out reasons for performance
discrepancies.
Skill in communication involves a number of specific strengths.
The first we will discuss involves listening skills. The following
lists some suggests for effective listening when confronted with
a problem at work:
·
Listen openly and with empathy to the other person
·
Judge the content, not the messenger or delivery; comprehend
before you judge
·
Use multiple techniques to fully comprehend (ask, repeat,
rephrase, etc.)
·
Active body state; fight distractions
·
Ask the other person for as much detail as he/she can provide;
paraphrase what the other is saying to make sure you understand
it and check for understanding
·
Respond in an interested way that shows you understand the
problem and the employee's concern
·
Attend to non-verbal cues, body language, not just words; listen
between the lines
·
Ask the other for his views or suggestions
10. ·
State your position openly; be specific, not global
·
Communicate your feelings but don't act them out (eg. tell a
person that his behavior really upsets you; don't get angry)
·
Be descriptive, not evaluative-describe objectively, your
reactions, consequences
·
Be validating, not invalidating ("You wouldn't understand");
acknowledge other’s uniqueness, importance
·
Be conjunctive, not disjunctive (not "I want to discuss this
regardless of what you want to discuss");
·
Don't totally control conversation; acknowledge what was said
·
Own up: use "I", not "They"... not "I've heard you are non-
cooperative"
·
Don't react to emotional words, but interpret their purpose
·
Practice supportive listening, not one way listening
·
Decide on specific follow-up actions and specific follow up
dates
11. A major source of problem in communication is defensiveness.
Effective communicators are aware that defensiveness is a
typical response in a work situation especially when negative
information or criticism is involved. Be aware that
defensiveness is common, particularly with subordinates when
you are dealing with a problem. Try to make adjustments to
compensate for the likely defensiveness. Realize that when
people feel threatened they will try to protect themselves; this is
natural. This defensiveness can take the form of aggression,
anger, competitiveness, avoidance among other responses. A
skillful listener is aware of the potential for defensiveness and
makes needed adjustment. He or she is aware that self-
protection is necessary and avoids making the other person
spend energy defending the self.
In addition, a supportive and effective listener does the
following:
·
Stop Talking: Asks the other person for as much detail as he/she
can provide; asks for other's views and suggestions
·
Looks at the person, listens openly and with empathy to the
employee; is clear about his position; be patient
·
Listen and Respond in an interested way that shows you
understand the problem and the other's concern is validating,
not invalidating ("You wouldn't understand"); acknowledge
other;'s uniqueness, importance
·
Checks for understanding; paraphrases; asks questions for
clarification
·
12. Do not control conversation; acknowledges what was said; let's
the other finish before responding
·
Foucus on the problem, not the person; is descriptive and
specific, not evaluative; focuses on content, not delivery or
emotion
·
Attend to emotional as well as cognitive messages (e.g., anger);
aware of non-verbal cues, body language, etc.; listen between
the lines
·
React to the message, not the person, delivery or emotion
·
Make sure you comprehend before you judge; ask questions
·
Use many techniques to fully comprehend
·
Stay in an active body state to aid listening
·
Fight distractions
·
Take Notes; Decide on specific follow-up actions and specific
follow up dates
Constructive Feedback: Developing Your Skills
"I don't know how to turn her performance around; she never
used to have these attendance problems and her work used to be
so good; I don't know why this is happening and what to do."
This manager is struggling with one of the most important yet
13. trickiest and most difficult management tasks: providing
constructive and useful feedback to others. Effective feedback
is absolutely essential to organizational effectiveness; people
must know where they are and where to go next in terms of
expectations and goals-yours, their own, and the organization.
Feedback taps basic human needs-to improve, to compete, to be
accurate; people want to be competent. Feedback can be
reinforcing; if given properly, feedback is almost always
appreciated and motivates people to improve. But for many
people, daily work is like bowling with a curtain placed
between them and the pins; they receive little information.
Be aware of the many reasons why people are hesitant to give
feedback; they include fear of causing embarrassment,
discomfort, fear of an emotional reaction, and inability to
handle the reaction. It is crucial that we realize how critical
feedback can be and overcome our difficulties; it is very
important and can be very rewarding but it requires skill,
understanding, courage, and respect for yourself and others.
Withholding constructive feedback is like sending people out on
a dangerous hike without a compass. This is especially true in
today's fast changing and demanding workplace. Why managers
are often reluctant to provide feedback? As important as
feedback is, this critical managerial task remains one of the
most problematic. Many managers would rather have root canal
work than provide feedback to another-especially feedback that
might be viewed as critical. Why are managers so reluctant to
provide feedback? The reasons are many:
·
Fear of the other person's reaction; people can get very
defensive and emotional when confronted with feedback and
many managers are very fearful of the reaction
·
The feedback may be based on subjective feeling and the
manager may be unable to give concrete information if the other
14. person questions the basis for the feedback
·
The information on which the feedback is based (eg.
performance appraisal) may be a very flawed process and the
manager may not totally trust the information
·
Many managers would prefer being a coach than "playing God."
·
Other factors get in the way of effective communication or
feedback sessions. Some of these reasons are:
·
Defensiveness, distorted perceptions, guilt, project,
transference, distortions from the past
·
Misreading of body language, tone
·
Noisy transmission (unreliable messages, inconsistency)
·
Receiver distortion: selective hearing, ignoring non-verbal cues
·
Power struggles
·
Self-fulfilling assumptions
·
Language-different levels of meaning
·
15. Managers hesitation to be candid
·
Assumptions-eg. assuming others see situation same as you, has
same feelings as you
·
Distrusted source, erroneous translation, value judgment, state
of mind of two people
Characteristics of Effective Feedback
·
Effective Feedback has most of the following characteristics:
·
Descriptive (not evaluative) (avoids defensiveness.) By
describing one's own reactions, it leaves the individual fee to
use it or not to use it as he sees fit..
·
avoid accusations; present data if necessary
·
describe your own reactions or feelings; describe objective
consequences that have or will occur; focus on behavior and
your own reaction, not on other individual or his or her
attributes
·
suggest more acceptable alternative; be prepared to discuss
additional alternatives; focus on alternatives
·
Specific rather than general.
·
16. Focused on behavior not the person. It is important that we refer
to what a person does rather than to what we think he is. Thus
we might say that a person "talked more than anyone else in this
meeting" rather than that he is a "loud-mouth."
·
It takes into account the needs of both the receiver and giver of
feedback. It should be given to help, not to hurt. We too often
give feedback because it makes us feel better or gives us a
psychological advantage.
·
It is directed toward behavior which the receiver can do
something about. A person gets frustrated when reminded of
some shortcoming over which he has no control.
·
It is solicited rather than imposed. Feedback is most useful
when the receiver himself has formulated the kind of question
which those observing him can answer or when he actively
seeks feedback.
·
Feedback is useful when well-timed (soon after the behavior-
depending, of course, on the person's readiness to hear it,
support available from others, and so forth). Excellent feedback
presented at an inappropriate time may do more harm than good.
·
Sharing of information, rather than giving advice allows a
person to decide for himself, in accordance with his own goals
and needs. When we give advice we tell him what to do, and to
some degree take away his freedom to do decide for himself.
·
17. It involves the amount of information the receiver can use
rather than the amount we would like to give. To overload a
person with feedback is to reduce the possibility that he may be
able to use what he receives effectively. When we give more
than can be used, we are more often than not satisfying some
need of our own rather than helping the other person.
·
It concerns what is said and done, or how, not why. The "why"
involves assumptions regarding motive or intent and this tends
to alienate the person generate resentment, suspicion, and
distrust. If we are uncertain of his motives or intent, this
uncertainty itself is feedback, however, and should be revealed.
·
It is checked to insure clear communication. One way of doing
this is to have the receiver try to rephrase the feedback. No
matter what the intent, feedback is often threatening and thus
subject to considerable distortion or misinterpretation.
·
It is checked to determine degree of agreement from others.
Such "consensual validation" is of value to both the sender and
receiver.
·
It is followed by attention to the consequences of the feedback.
The supervisor needs to become acutely aware of the effects of
his feedback.
It is an important step toward authenticity. Constructive
feedback opens the way to a relationship which is built on trust,
honest, and genuine concern and mutual growth.