Vivek Khandelwal shares lessons learned over 3 years in sales and marketing. As more players enter the category, marketing adapts an "easier-faster-better" pitch and sales follows. Buyers become smarter with the same access to intelligence as service providers. The next wave is moving from traffic to building audience and community through being authentic and building trust. Summarizing the lessons, buyers can no longer be outsmarted, sales now extends marketing, and telling your story to build your brand provides strong differentiation.