How to drive an agile customer centric organization starts with Customer Experience. Organizations need to understand what the customer needs to be successful in their context. Social Media plays a key role engaging customers in a meaningful way.
The Naked Truth: An Unadulterated Look At The Client / Agency Relationship & ...Tim Leake
The slides from RPA's forum presentation at the 2014 Cannes Lions Festival of Creativity.
Share your own naked truth, and learn more at: http://www.GetNakedAtCannes.com
Watch the teaser video at: https://www.youtube.com/watch?v=mLC0Kyq01Hk
Download the infographic here: http://www.getnakedatcannes.com/Content/Press/cannes-infographic-final.pdf
A chartered accountant is someone who has earned the prestigious accountant degree and is member of a professional accounting organization.
Executive Program in Applied Finance from IIM, Calcutta in 2008
Chartered Accountancy –Final from ICAI in 2004
B.Com. (H) St. Xavier’s College, Calcutta University, Kolkata in 2002
The Naked Truth: An Unadulterated Look At The Client / Agency Relationship & ...Tim Leake
The slides from RPA's forum presentation at the 2014 Cannes Lions Festival of Creativity.
Share your own naked truth, and learn more at: http://www.GetNakedAtCannes.com
Watch the teaser video at: https://www.youtube.com/watch?v=mLC0Kyq01Hk
Download the infographic here: http://www.getnakedatcannes.com/Content/Press/cannes-infographic-final.pdf
A chartered accountant is someone who has earned the prestigious accountant degree and is member of a professional accounting organization.
Executive Program in Applied Finance from IIM, Calcutta in 2008
Chartered Accountancy –Final from ICAI in 2004
B.Com. (H) St. Xavier’s College, Calcutta University, Kolkata in 2002
Keep up or lose out! B2B customers are handling more and more of their selection process themselves - which has a big impact on your Sales & Marketing. Customer Alignment turns this change to your advantage and sets you ahead of the competition. See more at www.customeralignment.uk
If you have not done any bookkeeping before, first time filing of returns can be confounding. One can suffer apprehension when trying to accomplish the form for the first time.
#MITXECS - Becoming a Customer-Centric OrganizationMITX
2015 MITX eCommerce Summit
Becoming a Customer-Centric Organization
Speaker: Anabela Perozek, CMO, ShoeBuy (@ShoeBuy)
In a world where so many ecommerce companies struggle to thrive, should a successful, established company make significant changes to how it operates, or is the risk too high? With more than a decade of growth under its belt, ShoeBuy decided to take chances and make a shift. CMO Anabela Perozek will provide an overview of how and why the company began its transition to becoming a truly customer-centric business and walk through what this journey really looked like from an insider’s perspective.
Explore a 360 degree view of your customer to understand their relationship with your brand or product. Using analytics and an integrated marketing approach, deliver amazing and intuitive experiences in a way that is natural and understood by your customer.
Most businesses struggle with the disconnection between the sales department that is focused on being customer centric and the business, which has no cohesive approach to customer centricity.
Learn more: http://www.msstech.com/business-resources/guides/developing-a-customer-centric-strategy/
Becoming Customer Centric: A Business and IT RoadmapPlus Consulting
The rapid rise of global competition, combined with the adoption of Internet-based communications and cloud processing power, has created a state of hypercompetition across most industries. The antidote? Become customer centric. Here's a brief business and IT roadmap to make it happen.
What customers really think - 30 stats on customer expectations and attitudes...Andy Hanselman
A compilation of over 30 statistics and trends highlighting customers expectaions and attitudes to customer service and some practical ideas on how to deal with them.
The first principle of Agile manifesto says "Our highest priority is to satisfy the customer through early and continuous delivery of valuable software.” But, Is our highest priority to delight our customer, or to delight our sponsor. Do we understand who the real customer is and behave accordingly?
I’ve often seen Agile teams producing software aimed to delight: another departments within their organization, an external organization hiring their development services, their management or even their Product Owners. But, are those the ones to be delighted by the product in development?
I believe that software is awesome when it helps creating awesome experiences to the people the organization is serving. To create those delighting experiences is very important to understand who your real customer is and empathize with him. This session is aimed to create that awareness and to introduce some practical tools that can help creating a "Customer Centric” Agile implementation and culture in organizations.
For the full Customer-Centric Transformation report, head here: http://bit.ly/2cRpfSP
Adopting a customer-centric business strategy requires a carefully planned and executed organizational transformation. That kind of change alone is difficult enough without the added pressure of unfounded fears and flawed assumptions. A 2016 Merkle study, in partnership with Adobe, revealed several truths that run counter to commonly held beliefs about what is required to successfully implement people-based marketing across the enterprise.
Our research findings, combined with more than 25 years of experience helping clients place their customers at the center of their business strategy, will help you build the case for change by providing you with key data points to support your initiative. Our new report dispels some of the common myths about transformation – misconceptions that can lead marketers down the wrong path by instilling either excess confidence or unnecessary fear.
Building and Sustaining a Customer Centric Culture (by @peoplemetrics @katefe...PeopleMetrics
An innovation presentation by Kate Feather at CXPA Insight Exchange 2014.
You'll learn:
The 5 dimensions for customer centricity
How a Cx Culture Score correlates with Cx Improvement
The key takeaways from this study
Keep up or lose out! B2B customers are handling more and more of their selection process themselves - which has a big impact on your Sales & Marketing. Customer Alignment turns this change to your advantage and sets you ahead of the competition. See more at www.customeralignment.uk
If you have not done any bookkeeping before, first time filing of returns can be confounding. One can suffer apprehension when trying to accomplish the form for the first time.
#MITXECS - Becoming a Customer-Centric OrganizationMITX
2015 MITX eCommerce Summit
Becoming a Customer-Centric Organization
Speaker: Anabela Perozek, CMO, ShoeBuy (@ShoeBuy)
In a world where so many ecommerce companies struggle to thrive, should a successful, established company make significant changes to how it operates, or is the risk too high? With more than a decade of growth under its belt, ShoeBuy decided to take chances and make a shift. CMO Anabela Perozek will provide an overview of how and why the company began its transition to becoming a truly customer-centric business and walk through what this journey really looked like from an insider’s perspective.
Explore a 360 degree view of your customer to understand their relationship with your brand or product. Using analytics and an integrated marketing approach, deliver amazing and intuitive experiences in a way that is natural and understood by your customer.
Most businesses struggle with the disconnection between the sales department that is focused on being customer centric and the business, which has no cohesive approach to customer centricity.
Learn more: http://www.msstech.com/business-resources/guides/developing-a-customer-centric-strategy/
Becoming Customer Centric: A Business and IT RoadmapPlus Consulting
The rapid rise of global competition, combined with the adoption of Internet-based communications and cloud processing power, has created a state of hypercompetition across most industries. The antidote? Become customer centric. Here's a brief business and IT roadmap to make it happen.
What customers really think - 30 stats on customer expectations and attitudes...Andy Hanselman
A compilation of over 30 statistics and trends highlighting customers expectaions and attitudes to customer service and some practical ideas on how to deal with them.
The first principle of Agile manifesto says "Our highest priority is to satisfy the customer through early and continuous delivery of valuable software.” But, Is our highest priority to delight our customer, or to delight our sponsor. Do we understand who the real customer is and behave accordingly?
I’ve often seen Agile teams producing software aimed to delight: another departments within their organization, an external organization hiring their development services, their management or even their Product Owners. But, are those the ones to be delighted by the product in development?
I believe that software is awesome when it helps creating awesome experiences to the people the organization is serving. To create those delighting experiences is very important to understand who your real customer is and empathize with him. This session is aimed to create that awareness and to introduce some practical tools that can help creating a "Customer Centric” Agile implementation and culture in organizations.
For the full Customer-Centric Transformation report, head here: http://bit.ly/2cRpfSP
Adopting a customer-centric business strategy requires a carefully planned and executed organizational transformation. That kind of change alone is difficult enough without the added pressure of unfounded fears and flawed assumptions. A 2016 Merkle study, in partnership with Adobe, revealed several truths that run counter to commonly held beliefs about what is required to successfully implement people-based marketing across the enterprise.
Our research findings, combined with more than 25 years of experience helping clients place their customers at the center of their business strategy, will help you build the case for change by providing you with key data points to support your initiative. Our new report dispels some of the common myths about transformation – misconceptions that can lead marketers down the wrong path by instilling either excess confidence or unnecessary fear.
Building and Sustaining a Customer Centric Culture (by @peoplemetrics @katefe...PeopleMetrics
An innovation presentation by Kate Feather at CXPA Insight Exchange 2014.
You'll learn:
The 5 dimensions for customer centricity
How a Cx Culture Score correlates with Cx Improvement
The key takeaways from this study
Driving a Customer-Centric Supply Chain - 7 NOV 2016Lora Cecere
Report Details: The research for this report was conducted via an online survey from August 12 - October 14, 2016. Surveys were conducted among Manufacturers, Wholesalers/Distributors/Co-operatives and Third-Party Logistics Providers (n=56).
Objective: To determine how companies build a customer-centric supply chain and how well it is working for them.
Highlight: In this study, 80% of companies have a customer-centric strategy; yet the majority (54%) state that there is room for improvement to drive performance changes in their supply chain. Companies struggle to drive alignment and build constancy of purpose.
Slides for a two day workshop in Shanghai for a multinational client. Contrasting a product vs. a customer oriented company. Utilizing the Business Model Canvas and IBM Studies to create an awareness for building a value proposition and customer centricity.
Omnichannel Commerce & The Customer Experience - Featuring Don PeppersSAP Customer Experience
In this presentation content, Don is taking the topic of omnichannel commerce and customer experience right to the core of their essence. What should businesses and management pay attention to in order to successfully transform their business digitally? And what is a good customer experience really about? Access the content now.
Visit "The Future of Customer Engagement and Commerce" by SAP Hybris to get more valuable content around commerce, marketing, and customer engagement here: http://www.the-future-of-commerce.com/
Omnichannel Commerce & The Customer Experience - Featuring Don PeppersMargot Heiligman
In this presentation content, Don is taking the topic of omnichannel commerce and customer experience right to the core of their essence. What should businesses and management pay attention to in order to successfully transform their business digitally? And what is a good customer experience really about? Access the content now.
Visit "The Future of Customer Engagement and Commerce" by SAP Hybris to get more valuable content around commerce, marketing, and customer engagement here: http://www.the-future-of-commerce.com/
Disruption is causing chaos in the banking industry. Customers are buying insurance at Costco, making deposits at the grocery store, and transacting on their mobile devices. They are looking for relationships that deliver the most value and the least friction, and aren’t afraid to bypass traditional banks to get them.
To compete in this new reality, banks need to commit to building customer trust. In the presentation, “Banking’s Most Important Currency: Customer Trust,” Don Peppers, Founder, Peppers & Rogers Group, and Weston McDonald, Head of Financial Services, TeleTech, explore how to convert trustable banking customer experiences into a competitive advantage. Learn:
- The reality of disruption and competition in retail banking
- Why trust matters, and how it impacts the bottom line
- How to identify and leverage five drivers of trust specific to retail banking
What if everything you ever learned about how to succeed in Business was back to front? Over 70% of new businesses fail because they don't make enough sales, which can only mean their market does not want to buy the product.
How B2B buying and selling will change in 2020Shruti Kapoor
In this eBook, we have tried to answer questions like...
What are some of the new obstacles faced by other sales teams especially after the pandemic and what can you learn from it?
How has the buying process changed in light of COVID-19?
How can sales teams continue to have meaningful conversations?
Is it ok to be cold-calling or emailing prospects right now?
What type of messaging should be used in cold outreach to build relationships without pissing off your prospects?
What can sales, success & marketing teams do together in this time?
With layoffs dominating your team’s LI feed, how do you continue to motivate your sales reps?
Mintent Webinar: Using Buyer Personas to Unlock ROI with Adele RevellaMintent
Join Mintent and Adele Revella, renowned author, thought leader, and CEO of Buyer Persona Institute, for this free webinar which will show you how to gain insight into what matters to real buyers. With her unique approach, you’ll have the knowledge you need to align your marketing decisions — from positioning and messaging through content marketing and sales enablement – with your buyer’s most essential expectations.
Michael Jans reveals the latest research on fast growth secrets for independent agents & brokers. Michael is the founder and CEO of Agency Revolution, the most trusted marketing & communication automation software for independent agents and brokers. Watch the recording at http://go.agencyrevolution.com/how-to-win-in-2016
Increasing self-directed buyer behavior means that sales depends on marketing more than ever before. And now marketing is tasked with bringing in net-new quality leads at the top of the funnel. Learn how Everstring approached the age-old battle to align sales and marketing for record-breaking results at #LLS16: http://dg-r.co/2aMIf0V
Marketing has been asked to take a seat at the revenue table, but insufficient lead hand-off processes is causing sales to question this invitation. Eric Marcy explores this problem and provides insight into successful sales productivity and sales enablement best practices.
Similar to Customer experience presentation jennifer mc credie (20)
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
Website – www.pmday.org
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
In the Adani-Hindenburg case, what is SEBI investigating.pptxAdani case
Adani SEBI investigation revealed that the latter had sought information from five foreign jurisdictions concerning the holdings of the firm’s foreign portfolio investors (FPIs) in relation to the alleged violations of the MPS Regulations. Nevertheless, the economic interest of the twelve FPIs based in tax haven jurisdictions still needs to be determined. The Adani Group firms classed these FPIs as public shareholders. According to Hindenburg, FPIs were used to get around regulatory standards.
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.