Slides to accompany a bite-size training session on handling complaints professionally. Full training materials including Session Leaders Notes, Delegate Workbook and any Activity handouts can be purchased licence-free from http://www.power-hour.co.uk/trainingmaterialsshop. Prices start from £30 + VAT
We need to take control of customer complaints and turn them to our advantage. Customer complaints are good for your business. Approach the customer as soon as you learn they are unhappy.
There is a proven way to build your reputation and achieve 20% growth in business without spending anything on advertising or hours on social media and this course will show you how its done.
This is not a sales course but rather a true “service” based course presented by an Operations Exec with years of experience in managing successful customer service departments.
In this course you will learn how to build your business and your reputation by making simple changes that are easy to implement.
Delegates Will Learn:
Why proper service is critical
How to identify and provide excellent service
What’s in it for you, your departmenat and your organisation
By the end of this course you will have developed a personal action plan to implement in your business immediately and will be thinking very differently about how you go about your business.
If you are serious about building your business or developing your staff to do so for you or if you are open minded enough to examine and adopt additional methods to overcoming obstacles, Exceptional Customer Service is the course for you.
Martyn can show you those small but effective actions which can deliver a sustainable and unassailable advantage over your competitors.
About The Trainer
Martyn Jones has worked with many companies from FTSE100 giants to sole traders and from many different sectors including utilities, nuclear, legal, financial and travel. He has delivered this training for UCLAN and other business schools and with his informative style, enthusiastic, and vast experience he will enable delegates to take the principles of success and apply them to their organisations straight away. http://www.lancschamber.co.uk/training/exceptional-customer-service-course/
We need to take control of customer complaints and turn them to our advantage. Customer complaints are good for your business. Approach the customer as soon as you learn they are unhappy.
There is a proven way to build your reputation and achieve 20% growth in business without spending anything on advertising or hours on social media and this course will show you how its done.
This is not a sales course but rather a true “service” based course presented by an Operations Exec with years of experience in managing successful customer service departments.
In this course you will learn how to build your business and your reputation by making simple changes that are easy to implement.
Delegates Will Learn:
Why proper service is critical
How to identify and provide excellent service
What’s in it for you, your departmenat and your organisation
By the end of this course you will have developed a personal action plan to implement in your business immediately and will be thinking very differently about how you go about your business.
If you are serious about building your business or developing your staff to do so for you or if you are open minded enough to examine and adopt additional methods to overcoming obstacles, Exceptional Customer Service is the course for you.
Martyn can show you those small but effective actions which can deliver a sustainable and unassailable advantage over your competitors.
About The Trainer
Martyn Jones has worked with many companies from FTSE100 giants to sole traders and from many different sectors including utilities, nuclear, legal, financial and travel. He has delivered this training for UCLAN and other business schools and with his informative style, enthusiastic, and vast experience he will enable delegates to take the principles of success and apply them to their organisations straight away. http://www.lancschamber.co.uk/training/exceptional-customer-service-course/
None of us get it right all the time. Part of the human experience is dealing with upset or disappointed people. Sometimes this is because of a misunderstanding, or because we didn’t deliver quality service to our customers. Learn how to deal with difficult customers.
Your Ultimate guide in turning complaints into business opportunities. For more free training, tips and tools - check us out at: www.tek-infovision.com Email me at: bam@tek-infovision.com
This powerpoint presentation helps to establish basics for taking care of customers while at the same time reiterates examples numerous times for people who are crucial to our customer satisfaction. It addresses how devastating the loss of one customer can be through not providing the ultimate customer experience. one service failure can sink a business. Your frontline people and everyone they work with are part of the internal customer network. As a team they must all work together to provide the unforgettable customer experience and exceed the customers\’ expectations.
Simple strategies to flip your customer complaints into customer satisfactionHandleMyComplaint
Handle My Complaint knows that some businesses don't realise that resolving complaints quickly and effectively is a skill that can be learnt.
Here Handle My Complaint outlines its simple complaint resolution strategies to flip your customer complaints into customer satisfaction.
The presentation covers some special situations that salespersons normally face. We will cover here how to handle objections, complaints and awkward customers.
Качество обслуживания — управление взаимодействием с пользователемEricsson Russia
Вопросы, связанные с управлением пользовательским опытом, актуальны как никогда. Для сохранения конкурентного преимущества операторам необходимо четко знать ожидания конечных пользователей и соответствовать им.
None of us get it right all the time. Part of the human experience is dealing with upset or disappointed people. Sometimes this is because of a misunderstanding, or because we didn’t deliver quality service to our customers. Learn how to deal with difficult customers.
Your Ultimate guide in turning complaints into business opportunities. For more free training, tips and tools - check us out at: www.tek-infovision.com Email me at: bam@tek-infovision.com
This powerpoint presentation helps to establish basics for taking care of customers while at the same time reiterates examples numerous times for people who are crucial to our customer satisfaction. It addresses how devastating the loss of one customer can be through not providing the ultimate customer experience. one service failure can sink a business. Your frontline people and everyone they work with are part of the internal customer network. As a team they must all work together to provide the unforgettable customer experience and exceed the customers\’ expectations.
Simple strategies to flip your customer complaints into customer satisfactionHandleMyComplaint
Handle My Complaint knows that some businesses don't realise that resolving complaints quickly and effectively is a skill that can be learnt.
Here Handle My Complaint outlines its simple complaint resolution strategies to flip your customer complaints into customer satisfaction.
The presentation covers some special situations that salespersons normally face. We will cover here how to handle objections, complaints and awkward customers.
Качество обслуживания — управление взаимодействием с пользователемEricsson Russia
Вопросы, связанные с управлением пользовательским опытом, актуальны как никогда. Для сохранения конкурентного преимущества операторам необходимо четко знать ожидания конечных пользователей и соответствовать им.
http://www.seminarna.ru/
Центр Делового Развития "Профи-Карьера" предлагает различные бизнес-тренинги и семинары в области построения системы безупречного сервиса. Данные услуги нацелены на повышение конкурентоспособности компании, лояльности клиентов, повышение качества обслуживания.
целая книга "Юмор. Все Инструменты Комедии" по ссылке
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Требуя жаловаться на Вас, Вы получаете уникальный инструмент для развития Ваших отношений с клиентом и личностного роста.
CEM Jewel is a perfect blend of software excellence and jewellery domain knowledge. CEM Jewel software is designed keeping your customers and your services to them, which is the key factor for your growth. CEM Jewel uses state of the art technology and integrates Finance, Sales, Inventory, Purchase, and Manufacturing, Sub-contracting, Point of Sale, RF-ID and Bar code. The product / item image visibility is provided across the software. CEM Jewel reports give you the right information at the right time.
In this consumer complaints india, user can post their online complaints, experiences about the products like mobile phones, computers, laptops, loans, banking etc.. Here the consumer complaints india having the various categories based in a professional system. From this consumer complaints india, user can get the awareness about all the details under the categories.
Slides to accompany a bite-size training session on overcoming objections in a sales situation. Full training materials including Session Leaders Notes, Delegate Workbook and any Activity handouts can be purchased licence-free from http://www.power-hour.co.uk/trainingmaterialsshop. Prices start from £30 + VAT
Connecting: The Key to a Successful Buying and Selling RelationshipBob Hafer
You only meet a new customer for the first time once. What is done at that time sets up the relationship you will have from that moment forward. In a consumer research article in the Wall Street Journal, 57% of the respondents stated, “The reason I didn’t buy was because I didn’t like the salesperson”. This means customers are more likely to say yes to someone they like.
However, before customers will like you, you must demonstrate through words and actions that you like customers. The strategies for ‘liking’ are developed in this PowerPoint seminar.
There are four distinct elements which make up the ‘Connecting’ process:
1.Attitude
2.Building rapport
3.Presentation
4.Determining needs
Slides to accompany a bite-size training session on customer service - ideal for anyone new to a front-line role. Full training materials including Session Leaders Notes, Delegate Workbook and any Activity handouts can be purchased licence-free from http://www.power-hour.co.uk/trainingmaterialsshop. Prices start from £30 + VAT
Hello viewers, this presentation covers key attributes that makes one successful in delivering good customer service. I have named it as “advanced” because there is a basic presentation that I use to set a firm ground and then transition into this. Most of the data here is not my proprietary but has been looked up on various internet search engines. Hope you find this interesting.
Customer Service - Going beyond satisfaction. It is no longer enough to have merely satisfied customers. One has to look beyond satisfaction in order to retain customers in today's world.
How do you adequately and completely qualify a prospect before you are knee deep into the presentation? Ask qualifying questions. This presentations helps you come up with the right questions in order to qualify your prospects and their needs.
10 Steps to Manage Your Online Ratings #RDJ2016Surefire Local
Speakers Bill Owens, President of Owens Construction and Shashi Bellamkonda, CMO of Surefire Social share their presentation of a talk they gave at the 2016 Remodeling Show on how remodelers can manage their online reputation in terms of the importance of reviews, acquiring more reviews, and responding to reviews you receive (both 5-stars and 1-stars).
Going the extra mile is about going above and beyond and getting more than you thought you were paying for or expecting.
Golden Rule – You only have one chance to make a first impression!
Looking for customized in-house training sessions that fit your needs, particularly in the Philippines? Please send me an email at clarencegapostol@gmail.com or WhatsApp +971507678124. When your request is received I will follow up with you as soon as possible.Thank you!
Slides to support an interactive bite-size training session that teaches line managers how to train their teams in practical tasks 'on-the-job'. The slides are NOT the training session - more details can be found at http://www.power-hour.co.uk/trainingmaterialsshop/prod_3591558-Deliver-OntheJob-Training-NEW.html
Slides to support an interactive bite-size training session on leading a team from a distance (remote management). the slide show is NOT the training, but it does give an indication of what is covered.
Slides that support an interactive workshop on empowering teams and being an empowered leader. the slides are merely visual aids for the session, but are offered as a guide to what is contained in the training.
Slides to accompany a bite-size training session on communicating effectively on the telephone - both inbound and outbound. Full training materials including Session Leaders Notes, Delegate Workbook and any Activity handouts can be purchased licence-free from http://www.power-hour.co.uk/trainingmaterialsshop. Prices start from £30 + VAT
Slides to accompany a bite-size training session on preparing for and managing effective meetings. Full training materials including Session Leaders Notes, Delegate Workbook and any Activity handouts can be purchased licence-free from http://www.power-hour.co.uk/trainingmaterialsshop. Prices start from £30 + VAT
Slides to accompany a bite-size training session on planning your time to make best use of what you have available. Full training materials including Session Leaders Notes, Delegate Workbook and any Activity handouts can be purchased licence-free from http://www.power-hour.co.uk/trainingmaterialsshop. Prices start from £30 + VAT
Slides to accompany a bite-size training session on how to motivate and engage people at work. Full training materials including Session Leaders Notes, Delegate Workbook and any Activity handouts can be purchased licence-free from http://www.power-hour.co.uk/trainingmaterialsshop. Prices start from £30 + VAT
Slides to accompany a bite-size training session on how to minimise and manage the impact of change at work. Full training materials including Session Leaders Notes, Delegate Workbook and any Activity handouts can be purchased licence-free from http://www.power-hour.co.uk/trainingmaterialsshop. Prices start from £30 + VAT
Slides to accompany a bite-size training session on handling difficult people. Full training materials including Session Leaders Notes, Delegate Workbook and any Activity handouts can be purchased licence-free from http://www.power-hour.co.uk/trainingmaterialsshop. Prices start from £30 + VAT
Slides to accompany a bite-size training session on assertiveness. Full training materials including Session Leaders Notes, Delegate Workbook and any Activity handouts can be purchased licence-free from http://www.power-hour.co.uk/trainingmaterialsshop. Prices start from £30 + VAT
A taster of a bite size training session available at http://www.power-hour.co.uk examining what stops you from delegating, as well as what and why you should delegate
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
Remote sensing and monitoring are changing the mining industry for the better. These are providing innovative solutions to long-standing challenges. Those related to exploration, extraction, and overall environmental management by mining technology companies Odisha. These technologies make use of satellite imaging, aerial photography and sensors to collect data that might be inaccessible or from hazardous locations. With the use of this technology, mining operations are becoming increasingly efficient. Let us gain more insight into the key aspects associated with remote sensing and monitoring when it comes to mining.
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...PaulBryant58
This article provides a comprehensive guide on how to
effectively manage the convert Accpac to QuickBooks , with a particular focus on utilizing online accounting services to streamline the process.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
Explore our most comprehensive guide on lookback analysis at SafePaaS, covering access governance and how it can transform modern ERP audits. Browse now!
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptxmy Pandit
Explore the world of the Taurus zodiac sign. Learn about their stability, determination, and appreciation for beauty. Discover how Taureans' grounded nature and hardworking mindset define their unique personality.
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Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
2. Handle Complaints
Http://www.power-hour.co.uk – Bite Size Training Materials 2012
By the end of the Power Hour you will be able to:
• Describe why people complain, and what they want
when they complain
• Use a 7-step approach to handling complaints to
bring about a positive result
• Suggest practical things that you can
do to follow-up complaints and make
sure that they don’t escalate
3. Handle Complaints
Http://www.power-hour.co.uk – Bite Size Training Materials 2012
Why People Complain
Sources of
Complaint
Disappointed
with the
product/
service
Bad
attitude
Passing the
buck
Blaming the
customer
Broken
promises
4. Handle Complaints
Http://www.power-hour.co.uk – Bite Size Training MaterialsTrain the Trainer Oct 2011
Triggers and Escalators
Triggers tend to be factual
things that cannot be
denied. A product didn’t
work, a service engineer
did not honour their
appointment and so on.
They are often outside of
our direct control.
Escalators tend to be
emotional things that
relate to attitude and
behaviour, and how the
customer feels they are
being treated. They are
usually completely within
out direct control
5. Handle Complaints
Http://www.power-hour.co.uk – Bite Size Training Materials 2012
What Customers Want
1. To be taken seriously 10. Knowledgeable help
2. Competent, efficient service 11. Friendliness
3. Anticipation of their needs 12. To be kept informed
4. Explanations in their terms 13. Follow-through
5. Basic courtesies 14. Honesty
6. To be informed of the options 15. Feedback
7. Not to be passed around 16. Professional service
8. To be listened to (and heard) 17. Empathy
9. Dedicated attention 18. Respect
7. Handle Complaints
Http://www.power-hour.co.uk – Bite Size Training Materials 2012
Quick Wins for Handling Complaints
• Smile. A genuine smile. Nothing helps people to connect people more
quickly or more easily.
• Establish eye contact. Looking at someone one shows the customer that
they have your full attention.
• Don’t invade personal space or touch someone suddenly. It can feel
uncomfortable, and remember, different cultures have different standards.
• Make time to deal with the customer. Give them your undivided attention.
Move to a more private area if it is appropriate and possible.
• Empathise. Showing you care doesn’t mean you agree, just that you
understand the other point of view.
• Match body language and speech. People prefer to deal with people they
trust - so the more someone can relax with you, the more likely they are
to work with you.
8. Handle Complaints
Http://www.power-hour.co.uk – Bite Size Training Materials 2012
Quick Wins for Handling Complaints
• Deal with the person, before you attempt to deal with the problem. Let
the customer ‘blow off steam’, before you try to solve the problem.
• Make the other person feel important. We all need to feel valued, and this
is key to getting people on your side.
• Be positive. Focus on what you CAN do, rather than what you can’t do. If
you can’t authorise a refund, saying this will not help the customer. Saying
that you can speak to your supervisor about authorising a refund is much
more positive.
• Never blame the process. The customer doesn’t care about your system,
process or procedure. Never blame poor service on the process – it will
only make matters worse.
9. Handle Complaints
Http://www.power-hour.co.uk – Bite Size Training Materials 2012
Follow-Through
• Never fob the customer off with excuses.
• Be realistic about what can be achieved and when.
• Under promise and over deliver.
• Focus on what you can do personally.
• Make specific requests of your colleagues when
investigating matters, and give them timescales
• Chase up requests, and keep asking questions until you
get a response that is helpful
• Don’t make assumptions about what is/is not possible.
• Focus on resolving the problem.
• Maintain regular contact with the customer.
11. Handle Complaints
Http://www.power-hour.co.uk – Bite Size Training Materials 2012
These slides have been produced as an optional
resource to support a Bite-Size Training session on this
subject.
A full set of materials, including detailed Session
Leader’s Guide, Delegate Workbook and supporting
activities can be purchased from our Training Shop
Our Training materials are licence-free, but are for use
by the purchaser only.
They CANNOT be passed or sold on.