How do you adequately and completely qualify a prospect before you are knee deep into the presentation? Ask qualifying questions. This presentations helps you come up with the right questions in order to qualify your prospects and their needs.
'Live chat etiquette in customer service' gives you a brief description and some tips of how to deal with your customers via live chat. Having in consideration your customer operator's personality, this presentation aims to guide you through the web chat process
There is clearly a need for quick and accessible customer support online, and we think that live chat support is the answer. If you already do have it, we congratulate you – you’re well on your way to more effective customer engagement and increased sales. We’ve pulled together the top 3 tips (in our humble opinion) that we reckon would help you to make the most of your live chat software, and really aid you in connecting with your customers.
'Live chat etiquette in customer service' gives you a brief description and some tips of how to deal with your customers via live chat. Having in consideration your customer operator's personality, this presentation aims to guide you through the web chat process
There is clearly a need for quick and accessible customer support online, and we think that live chat support is the answer. If you already do have it, we congratulate you – you’re well on your way to more effective customer engagement and increased sales. We’ve pulled together the top 3 tips (in our humble opinion) that we reckon would help you to make the most of your live chat software, and really aid you in connecting with your customers.
Dealing with happy customers, clients and staff is enjoyable and rewarding. Helping those who are “not so happy” can be stressful, demotivating, and costly to a business if members of staff have not received training as to how to best handle demanding customers and difficult situations.
The first 3 steps in dealing with difficult clientsNeil Denny
Slides accompanying my talk this evening at Business Club Lincoln exploring conventional apporaches to handling difficult clients and suggesting some additional approaches to try.
This module is about 13 days training for Customer Service Representatives, and Communication Arts students. This is patterned to TESDA's 100 to 120 training hours.
A quick slideshow to enforce some of the basics of giving good customer service in a call center. I made a few modifications to it so I hope this one is better liked. :)
... It’s complicated matter.. Satisfaction is a dependable issue but in a customer care some matter should maintain to make a satisfied customer ….thus we treat a customer as a Guest …
Telesales is direct means of engaging potential clients and customers via a telephone. This guide discusses the essential elements of telesales and how sales professionals can leverage telesales capabilities to increase their bottomline.
Dealing with happy customers, clients and staff is enjoyable and rewarding. Helping those who are “not so happy” can be stressful, demotivating, and costly to a business if members of staff have not received training as to how to best handle demanding customers and difficult situations.
The first 3 steps in dealing with difficult clientsNeil Denny
Slides accompanying my talk this evening at Business Club Lincoln exploring conventional apporaches to handling difficult clients and suggesting some additional approaches to try.
This module is about 13 days training for Customer Service Representatives, and Communication Arts students. This is patterned to TESDA's 100 to 120 training hours.
A quick slideshow to enforce some of the basics of giving good customer service in a call center. I made a few modifications to it so I hope this one is better liked. :)
... It’s complicated matter.. Satisfaction is a dependable issue but in a customer care some matter should maintain to make a satisfied customer ….thus we treat a customer as a Guest …
Telesales is direct means of engaging potential clients and customers via a telephone. This guide discusses the essential elements of telesales and how sales professionals can leverage telesales capabilities to increase their bottomline.
Build a Strong Sales Pitch When Selling InsuranceSalesScripter
It can be tough to sell insurance. Everybody needs it, nobody enjoys buying it, and a lot of people sell it.
The key to success is having a strong sales pitch that not only sounds better than the competition, but one that also clearly communicates to prospects.
If you sell insurance, join us for our webinar on “How to Build a Strong Sales Pitch When Selling Insurance” where we will break down how to stand out from the competition and build interest at the same time.
Sales stuck in Negotiation? Is it winning the deal or relationship?Learn the Steps to Negotiate. Learn Negotiation Strategies and Communication Styles.
THE NEED FOR A SALES PROCESS
PROBLEM
The results of a recent study conducted by The Sales Board confirmed what we have known for some time. Prospects are speaking up about how they feel about salespeople who are less than professional. We thought that you would like to see these statistics as they reinforce the need for a sales process and challenge you to improve your qualifying efforts.
DIAGNOSIS
The study showed the following startling facts. Can you relate to them as a salesperson or as a buyer?
Fact: 82% of salespeople fail to differentiate
Result: They lose the business, fail to sell value
Fact: 86% of salespeople ask the wrong questions.
Result: They miss selling opportunities and end up wasting time while appearing unprofessional.
Fact: Only 18% of salespeople close without discounting price.
Result: Discounting becomes a habit and profit margins are eroded.
Fact: 95% of customers say salespeople talk too much.
Result: Customers are bored and feel salespeople don’t care about understanding their problems.
Fact: 62% of salespeople do not earn the right to ask questions.
Result: They fail to position the sale properly and don’t gain commitment.
Fact: 85% of salespeople use a selling process that is extremely ineffective, compared to the buyer’s system.
Result: They close less than 50% of the business that they should close, with disastrous effects on their companies’ sales and their personal incomes. You may be ‘winging it’ if you find yourself relating to any of the following: (a) chasing prospects who don’t return calls; (b) hearing ‘think it over’ all too often when you ask for the business; (c) cutting price in an effort to obtain or keep business; and (d) spending most of your time in front of people who are not decision makers.
SOLUTION
1. Stop assuming that your prospect needs what you’re selling.
2. Learn how to ask more questions to see if the prospect has any serious ‘pain’ issues that your product or service can resolve.
3. Learn a sales process to help you stay in control of the sales interview.
Let’s start where we all agree. Customers have less time. Customers want more convenience. They want to make fewer and shorter journeys to buy and service goods.
The important elements of Customer Service as well as some Tips and Tricks to remember. Presented as part of the IGNITE Dubbo Skills Building Program 30th March 2017
CDI Founder Workshop Session 4 - Lean Startup Methodologies - Kayla Trautwein- EvoNexus (https://www.linkedin.com/in/kayla-trautwein-b3bbb621)
Time/ Date- Nov 8th, 6p-8p
Description- Founders often fall into a trap: building a solution for a problem they aren’t sure that their customer really has. With so many options available to consumers, it’s difficult for businesses to stay above the noise. No longer can we ask “Can we build this?” Rather, the question has become “Should we build this?” In other words, “Are we building something that customers really want/need?” After all, the customer is always right.
One of the biggest challenges for entrepreneurs is finding product-market fit, and this journey all begins with customer development. The Lean Startup Methodology will teach you best practices in customer development which will lead you to determine whether to 1) improve the solution you have built, 2) change direction (pivot) or 3) abandon your product or service and try something new. With the odds of failure so high for today’s startups, the Lean Startup Methodology offers an essential regimen for failing fast and iterating so that you have a better chance for success.
Homework-
Watch “The Lean Approach: The Lean Method” with Steve Blank by the Kauffman Founders School.
Watch “The Lean Approach: Getting Out of the Building: Customer Development” with Steve Blank by the Kauffman Founders School.
Read “Customer Development: What Questions Do You Ask Potential Customers?”
Watch “Good and Bad Examples of Customer Interview Questions.”
Engagement
From the video and blog content, you’ve learned that in order to keep driving your product/service in its current direction you should have some validation from potential customers. In the Lean Startup Methodologies Session we’re going to walk through some sample customer interview exercises to help you think about ways to get closer to product/market fit and give you tools to help determine when it’s necessary to make a pivot. If you don’t currently have a startup you’re working on, no problem. This session will still be beneficial as you think about other applications for customer interviews, whether it’s in your current job or in a networking scenario.
Developing selling skills presented at lorache consulting lagosDaniel Chinagozi
Effective Selling Skills Presentation, during and in-house training For Lorache Consulting Lagos, Nigeria. Sharing on how to move from Transactional selling to Consultative selling
I would define ‘Customer Experience’as:
‘How customers or prospective customers perceive their interactions with your organisation’
Customer experience encompasses every aspect of an organisation’s offering - the quality of customer care, of course, but also advertising, packaging, product and service features, ease of use, and reliability.
How can you drive a consistently good and improving Customer Experience for your customers or prospects?
In this A to Z I’ll give you some of the answers and some tips from Oak Consult
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
2. The Dreaded Unqualified
Sales Call
• Too many highly trained well qualified, professional sales
representatives far too often get caught in the “unqualified” sales
call.
• We’ve met with the client, investigated their company, researched
their needs, found areas where our products or services will make
a powerful positive value-added impact to their operations and low
and behold we realize we are not dealing with the decision maker.
• Or maybe we are addressing a solution to Problem “A” when
Problem “B” is the one everyone is concerned with. We have
wasted hours of our valuable time only to realize that this
seemingly well planned well implemented sales presentation has
been wasted on the wrong person, or even the right solution to the
wrong problem.
3. How do you adequately and completely
qualify a prospect before you are knee
deep into a presentation?
The answer is simpler than it seems
4. Step One
Do our jobs! Go back to the basics!
• Take the time to properly • Ask the right questions
qualify the client before and take notes
our presentation
5. Qualifying
Questions
1. Mr. / Mrs. Johnson tell me, what
(insert product or service here)
have you used in the past?
2. Which of these are you currently
using?
3. How would you rate your overall
satisfaction with the VALUE
they (or it) provide for you?
6. Qualifying
Questions
4. If money and time was no object, tell
me, what would you change about
(insert product or service here)?
(Explore this one as deep as the client
will go)
5. Do you currently have a contract? If
so, when is it due for renewal? Is there
a cancellation fee?
6. Are you currently under any regulatory
obligation to have these services
performed (or products provided)?
7. Qualifying
Questions
7. Have you experienced any problems
with your current vendor or service
provider?
a. Remember – competitors have
problems, we have issues that can be
resolved.
8. Have you considered other vendors or
service providers? (Explore this one)
9. What is your relationship like with the
current vendor? (Relations, friends,
long-term, etc.)
8. Qualifying
Questions
10. On a scale of 1 – 10, how
important is service?
11. On a scale of 1 – 10, how
important is value?
12. On a scale of 1 – 10, how
important is overall price?
9. Qualifying
Questions
13. Do you have a budget you are working
with on this product or service? Would
you mind sharing that with me so I can
select the most accurate product or
service for your budget?
14. What would induce you to consider me
as your primary service provider/
vendor?
15. Is there anything else you can think of
that may be of importance to our
relationship that I have not considered?
10. The Soft Close
Getting to this point can set you up
for a very soft close such as:
16. If I could satisfy each of the
requirements we just discussed
and I could provide our (insert
product or service here) within
your budget, when could we
begin providing (insert product
or service here)?
11. Qualifying Need
The need for Qualifying will never go away. In today’s
microwave, instant internet, VOIP, get it to me before I
need it world, we can’t waste a single minute of our time
and we certainly don’t want to be known as that pesky
sales rep that keeps wasting our clients time.
12. Sales Cycle
Remember the sales cycle and respect the clients time
• Prospecting • Contract Award/Purchase/
Agreement of Terms
• Original/Initial Contact
• Qualifying • Deliverables
• Presentation/Demonstration/ • Follow-Up and Follow-through
Proposal/Value Proposition • Obtain Referrals
• Overcoming Objections • Document “Buying Cycle or Itch Cycle”
• Negotiations • Maintain Contact
13. Summary
Sales Professionals are no different than any other professional.
Baseball players, Basketball players, Policemen, Firemen, etc.
all have one thing in common, they train, train, train and they
do it from the basic fundamentals of their sport/job.
Luck = Preparation + Opportunity
You must be prepared for the opportunity when it arises so
others will call you LUCKY.
14. Qualifying Questions
Kevin T. Fleming
Kevin@KTFConsulting.com
www.KTFConsulting.com