This document provides guidance on how to qualify customers during a sales interaction. It discusses understanding customer buying motives, using appropriate questioning techniques like open-ended, probing and hypothetical questions to understand customer needs. Salespeople should listen to customers and let them do most of the talking. The document also provides tips on recognizing buying signals from customers and reviewing the discussion with techniques like summarizing, paraphrasing and signposting. The goal is for salespeople to fully understand customer requirements to make the right sales pitch.