The document provides guidance on how to handle customer complaints. It advises listening to the customer, documenting their name and details of the complaint, apologizing for any issues, providing an action plan to resolve the problem and prevent recurrence. Representatives are told to sympathize with customers, remain calm, gather information without blame, and make no promises they cannot keep.

2.  Do not take decision in the first time when We
receive Customer Complaint. Listen to what the
client has to say and identify the complaint.

3.  Document the Clients name and any relevant
details as well as details regarding the compliant.
If there is any need to refer the compliant the
information is already noted.

4. This will help keep the client happy until
The problem has been resolved.
As well as doing the following:
 Sympathise with the client
 Be empathetic towards the clients needs
 Offer an Apology on behalf of the company

5.  Provide Customer the action log that will be done to resolve the
problem and to prevent this problem happen again in the future.
 Talk rationally with the client and discover the best means to solving
the client’s problem. After the solution is uncovered act upon it.

6.  Get as much information as you can at the
outset.
 Don't accept or place blame.
 Don't lose your temper.
 Do not take the complaint personally.
 Don't interrupt a client's comments.
 Give your full name and the name of your
supervisor if requested.
 Don't make promises you cannot keep.

7. https://www.youtube.com/watch?v=jXFqw9xvR2Y