Hanadi Ali is a Palestinian national who has over 15 years of experience working in administrative roles in Qatar. She has a bachelor's degree in hospital administration and holds several certifications. Her career has included roles as an executive secretary, employee relations specialist, and visitor services coordinator. She is skilled in communication, organization, and customer service.

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Hanadi Ali
Mobile: (+974) 55393093 Nationality: Palestinian
Home: (+974) 44135149 Marital Status: Married
Email: hanadiali@hotmail.com Address: P.O. Box 5436
Profile
Hard worker, able to work under pressure, creative in my position, very
organized, energetic, dependable, self-motivated, honest, ability to learn and
develop fast, capable to set and achieve challenging goals and deadlines, displays
willingness to make decisions.
Objectives
The opportunity to apply skills and abilities developed through education in a
challenging position of responsibility with an organization offering opportunities
for professional growth and advancement based on merit.
Qualifications
- Bachelor Degree of Administration & Economics in Hospital Administration
& Health Care Management
Applied Science University - Jordan
Communication skills
- Excellent communication skills (verbal, written, listening and negotiations)
- Provide effective, efficient, timely and complete information.
- Speak clearly and persuasively in positive or negative situations.
- Able to handle difficult and emotion work situations.
- Have a strong desire & willingness to provide extraordinary services.
Spoken languages
- Arabic: Native Language
- English: Excellent

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Work Experience
3 January 2016 – present
Executive Secretary in the Managing Director Office
Shafallah Center for Persons with Disabilities - Qatar
Key responsibilities
- Maintain executive’s calendar (schedule meetings, prepares and sequences
agendas, and Minutes of Meetings).
- Gather and analyze information.
- Keep manager informed where needed.
- Organize/assess and coordinate the work process.
- Compose variety of letters and correspondences on various subjects.
- Ensure work responses are covered.
- Liaise and communicate with other departments in all matters.
- Follow up on variety of matters, information and actions.
- Prepare reports and projects as required.
- Respond to issues in expedite and appropriate manner.
- Advise and suggest solutions to solve problems, and control work
difficulties.
- Using good judgment through knowledge of functions and procedures.
- Answers phones and takes messages.
- Maintain an efficient filling & database system.
1 July 2013 – 1 July 2015
Employee Relations Specialist in Human Resources Department
Qatar Museums Authority - Qatar
Key responsibilities
- Prepare and provide the staff promotion list, complying with Qatar HR Law.
- Prepare study cases for staff for (promotion, changing job titles, etc.)
purposes.
- Assist and support all Employees inquiries (HR procedures, rules, work flow,
etc.).

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- Assist and support the Employee Relations Section budget.
- Assist and review Employee Relations Policies and Procedures.
- Establish and maintain the database for SAP system.
- Provide the Head Section with regular updates of the work progress.
- Assist and support the Head Section developing the work plan.
- Cover the position of Section Head when needed.
- Advise and suggest solutions to solve problems, and control work
difficulties.
- Prepare and coordinate Employees letters.
- Liaise and communicate with other Sections in all matters relating to
Employees.
- Follow up on variety of matters, information and actions.
- Prepare reports as required.
- Respond to issues in expedite and appropriate manner.
- Using good judgment through knowledge of functions and procedures.
5 March 2009 – 30 June 2013
Visitor Services Coordinator
The Museum of Islamic Art - Qatar
Key responsibilities
- Assist and Support the Head Section with regular updates of the work
progress.
- Supervise the Visitor Services staff (attendance, daily tasks, work
commitments, etc.).
- Establish and maintain the duty roster for Visitor Services staff.
- Assist and support Head Section in Annual Appraisals, Budget, developing
plans, Training courses, etc.
- Coordinate the Museums Tours Visits for (VIPs, and others).
- Assist and support all Visitors inquiries.
- Meet and greet VIPs visitors exhibiting high quality of customer services.
- Translate all Section documentations/communications in to Arabic.
- Provide the Management with (daily/weekly/monthly) reports of visitors’
numbers.
- Cover the position of Section Head when needed.
- Assist and coordinate the interviews for new staff.

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- Train new staff to motivate outstanding performance.
- Support the Operations Director in implementing the policies and
procedures of the Museum.
- Manage day to day administrative and technical operations.
- Assist in resolving day to day problems.
- Answer general questions from the public and provides assistance when
possible.
1 November 2007-30 November 2008
Executive Secretary for Managing Director and CEO
Al-Ahli Hospital – Qatar
Key responsibilities
- Maintain executive’s calendar (schedule meetings, conference calls,
prepares and sequences agendas).
- Gather and analyze information.
- Organize/assess and coordinate the work process.
- Maintain an efficient filling & database system.
- Keep manager informed where needed.
- Ensure work responses are covered.
- Answers phones and takes messages.
- Compose variety of letters and correspondences on various subjects.
3 August 2003 – 31 October 2007 worked as General Secretary and Coordinator
for the following:
National Medical Emergency Public Awareness Campaign
The 3rd Qatar International Medical Congress
The Middle East Journal of Emergency Medicine
The Pan-Arab Society of Trauma & Emergency Medicine
Arab Board Emergency Medicine Program (ABEM)
Immediate Disaster Administration & Management Support Course (IDAMS)
Advanced Trauma Life Support Course
Emergency Department
Hamad Medical Corporation - Qatar

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Key responsibilities
- Build an efficient Registration system for conference participants, and
create application forms.
- Arrange and coordinate the hotel reservations.
- Distribute the announcements and brochures for all the concern aspects.
- Assist in organizing workshops and training courses for participants.
- Coordinate all kind of letters (English/Arabic).
- Liaising with all committees’ members needs and updates.
- Maintain executive’s calendar (schedule meetings, conference calls,
prepares and sequences agendas).
- Gather and analyze information.
- Organize/assess and coordinate the work process.
- Maintain an efficient filling & database system.
- Ensure work responses are covered.
- Follow up on variety of matters, information and actions.
- Prepare and coordinate the manuscripts for the Medical journal, and follow
the procedures until publication.
17 May 2003 – 31 July 2003
Secretary in Games Services Department
Doha Asian Games Organizing Committee 2006 - Qatar
3 October 2006 – 31 December 2006
Seconded as Administrative Assistant for the Medical Committee
Doha Asian Games Organizing Committee 2006
Key responsibilities
- Compose variety of letters and correspondences on various subjects.
- Liaising with all committees’ members needs and updates.
- Gather and analyze information.
- Organize/assess and coordinate the work process.
- Maintain an efficient filling & database system.
- Ensure work responses are covered.
- Follow up on variety of matters, information and actions.

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Training Courses
- Coaching & Mentoring Skills Training Course.
- Communication Skills Training Course.
- Excellence in Customer Services Training Course.
- Customer Services Training Course.
- Creative Problem Solving Training Course.
- Introduction to Islamic Archeology Training Course.
- Immediate Disaster Administration & Management Support Course.
- Basic Life Support and First Aid Course.
- Basic Concepts in Medical Terminology.
- Rotation in Patients Relations Department of Jordan Hospital.
- Rotation in all Departments in Ibn Al-Haytham Hospital.
- English for Hospitals Training Course.
Computer Skills
- MS Office
- Acknowledge of using Oracle system (Human Resources)
- Acknowledge of using SAP system (Human Resources)
- Web Page design, Adobe Photoshop, and Corel Draw courses
Appreciations
- H.E. Al Mayassa Bint Hamad Al-Thani, Chairperson of Qatar Museum
Authority for contribution in the grand success of the opening Ceremony of
the Museum of Islamic Art.
- Expert Center for Training & Consultation for participating in Excellence in
Customer Services Workshop.
- Qatar Society for Rehabilitation of Special Needs for the hospitality and
excellent arrangements during their visit to the Museum of Islamic Art.
- Ambassador of the Republic of Singapore in Qatar for the hospitality and
excellent arrangements during the visit of Senior Minister of State for
Foreign Affairs and Home Affairs.
- Hamad International Training Center for the support towards making 3rd
Qatar International Medical Congress success.

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- Hamad International Training Center for the support towards making 2nd
Qatar International Trauma Care, Disaster & Emergency Medicine
Conference and 1st Gulf Trauma & Disaster Conference success.
- Hamad International Training Center for the contribution in the success of
the Advanced Disaster Administration and Management Support Course.
- Doha Asian Games Organizing Committee 2006 for the contribution in the
success of the Medical Committee during the Games.
References
Mr. Mohammed Bader Al-Sada
Managing Director
Shafallah Center for Persons with Disabilities
Dr. Abdul Wahab Al Musleh
Deputy Medical Director, Hamad Medical Corporation
Office: 44391148
Dr. Mohd El Tawil
Assistant Chairman of Medical Education Department
Hamad Medical Corporation
Mobile: 55560145
Mr. Abdulwahed Al Mawlawi
Managing Director and CEO
Al-Ahli Hospital
Mr. Daniel Brown
Deputy Director of Operations
The Museum of Islamic Art
Office: 44224157