Settie Raquellah B. Ronda is seeking a position that will provide significant experience and allow her to utilize her skills and achieve high performance. She has over 10 years of experience in administrative, customer service, and surveyor roles for government agencies and companies in the Philippines. Her experience includes arranging meetings, writing correspondence, assisting customers, collecting household data, and providing administrative support. She has strong communication, problem-solving, and computer skills and is committed to quality and success.

1. SETTIE RAQUELLAHB. RONDA
202 City Tower, Port Saeed
Deira, Dubai
Mobile no.: +971504280392
Email add: <quelaboniiita@gmail.com>
CAREER OBJECTIVE:
Earn a respectable position in a company that can give significant experience for my
career, and be able to explore my potentials and skills and attain a high level of
performance in working.
QUALIFICATIONS:
 Possess excellent analytical, interpersonal, conflict resolution and problem
solving skills
 Superior written and verbal communication skills.
 Computer Literate
 Passionate about quality and customer satisfaction.
 Persistent and aggressive individual who readily accepts challenges to
meet or exceed project objectives.
 Dedicated, self-motivated achiever who is committed to success and adept
at juggling multiple tasks in a high-pressured environment.
PROFESSIONAL EXPERIENCE:
DEPARTMENT OF AGRICULTURE
Administrative Assistant
Davao City, Philippines
Nature of Job: Government office
May 20, 2010- November 2011
 Arrange meetings, agendas and other gatherings related as per requested.
 Responsible for all the technical/correspondence writings, memos, reminders
that is to be distributed all over the department with the supervision of the
superiors.
 Attend the needs of clients/guests to be able to sort out their concerns.
 Activation of redirected or temporarily disconnected lines and disabled additional
services.
 Helps to organize traditional and seasonal events of the company departing.

2. CONCENTRIX- A SYNNEX COMPANY
Call Center Representative (Technical Support, Sales & Customer Service)
Davao City, Philippines
Nature: Call center industry/ BPO
Feb 2012 – November 2012
 Receives call offshores about their concerns and complaints about the
technicalities of their routers (installation, troubleshoot, inquiries, etc.) and deal
in a courteous and a positive manner.
 Accessed billing system for activating customers account and editing customer’s
profile.
 Selling routers, gadgets & other kinds of services (Supportrix-3rd party devices).
 Placing orders of the customer and upgrade their services for a 100% customer
satisfaction.
 Making reports to solve technical and network problems and if already out of
scope, redirecting them to the right department to assist their needs more.
 Reviewing their accounts to monitor their transactions related to the company.
 Activation of redirected or temporarily disconnected accounts and disabled
additional services.
 Processed adjustments to customer’s account when required.
NATIONAL STATISTICS OFFICE
ARMM, Cotabato city, Philippines
Surveyor/Enumerator
Nature of Job: Census/Field/ Government
January 2013- May 2013
 Collect household and demographic information by canvassing their assigned
areas in behalf of the Nationall Statistics Office.
 Completed research in a specific areas assigned, designated households and
conduct interviews with residents.
 Inform the residents to what is the census or the survey is all about and assist
residents by reading forms and answering questions about the census..
 Filling up the information sheet based on the resident’s statements and having
them signed it.
 Verifying household addresses and ensuring that all maps and address lists are
accurate and correct.
 Listing the names, age, and some personal information of each family member
and confirming how many households are living in the same roof.
 Making reports and tallies to be submitted each week to the Team Leader for
the general counting as a whole together with the forms filled up by the
residents.
 Organized files for proper distribution.

3. PROVINCIAL GOVERNMENT OF MAGUINDANAO
Buluan, Maguindanao, Philippines
Administrative Aide IV
Nature of Job: Government Office
October 2013- June 2016
 Assigned to arrange meetings, agendas and organized departmental events.
 Collate, organize, encodes and prints documents.
 Coordinates with the other departments and preparing other assigned task.
 Taking notes of the important details and if need be, making a resolution.
 Assigned in word processing and making technical/business correspondence
letters.
 Monitors departmental materials and supplies and orders as needed.
 Keeps records of company expenses.
 Checking postal mails/e-mails from time to time for updates and important
memos.
 Forwarded incoming general e-mails to the appropriate staff member.
 Forwarded voice mail from the general mailbox to the appropriate staff member.
 Purchased, received and stored the office supplies ensuring that basic
supplies are always available.
 Backed-up electronic files using proper procedures.
 Provided secretarial and administrative support to management and other staff.
 Made travel, meeting and other arrangements for staff.
 Coordinated the maintenance of office equipment.
 Used computer word processing, spreadsheet, and database software
to prepare reports, memos, and documents.
 Sorted incoming mail, faxes, and courier deliveries for distribution.
EDUCATIONAL ATTAINMENT:
College Level
Name of College: Holy Cross of Davao College Inc.
Course taken: Bachelor of Arts Major in Mass Communicaton
Address: Sta. Ana Ave., Davao City, Philippines 8000
Year attended: June 2007
Year Graduated: October 2011

4. PERSONAL INFORMATION:
Age : 29
Height : 5’1
Birthdate : July 08, 1987
Nationality : Filipino
Languages : Filipino, English
Gender : Female
Civil Status : Single
Visa Status : Tourist Visa