1. LINA MAHMOUD
Riyadh, Saudi Arabia
+966-55-8338-405
lina.nay@hotmail.com
Objectives
Obtain a Management position to utilizes 7 years' experiences of managing projects and customer
service, along with my organized and administrative skills to improve operations, increase profitability,
and enhance company growth.
Professional Experience
1) Jawwy from STC Riyadh, Saudi Arabia
Digital Engagement Advisor (DEA) August 2015 – Present
Telecommunication company associate with STC
- Resolve customer complaints via phone, email, and social media.
- Make outbound calls to customers and verify account information.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle and resolve customer complaints.
- Prepare and distribute customer activity reports.
- Direct requests and unresolved issues to the designated resource.
- Record details of inquiries, comments and complaints.
- Volunteer in multiple tasks like training coach, floor support, quality analysis as well as developing
product services.
2) Al-Harithy Group – Ace Creative Riyadh, Saudi Arabia
Project Administrator April 2014 – September 2014
Specialized in stand constriction and decoration at Exhibitions and conferences.
- Building an effective business relationship with major customers, partners and agents
- Implement marketing plans and activities in line with the sales goals
- Prepare engagement letters and agreements with clients
- Independently schedule and attend sales call and appointments with customers.
- Respond to RFP's and follow up with customer.
- Develop an account management plan to sell to customer based on their business need.
- Provide status information to Manager.
- Distribute all incoming and outgoing mail.
- Collaborate with other team members on special projects and events.
- Ensure the implementation of the work on the time required and Prepare the invoices before and after
completion.
3) Spring Solution Riyadh, Saudi Arabia
Project Coordinator January 2010 – November 2013
Field Research Company
- Responsible for managing, coordinating and executing each process of the project plan.
- Manage daily operation, manage staff, coordinate with third parties.
- Manage project time line and budget.
- Provides information by answering questions and requests.
- Ensure client service standards are implemented and enhanced as client expectations continue to
evolve and change in the market place

2. - Drive client satisfaction by providing insights and actionable recommendations during presentations or
business reviews
- Ensure the services provided to clients are timely and precise according to client business needs and
specifications while meeting the company's quality standards
- Ensure staff are trained to handle client requirements
- Achieve revenue, profitability, quality, speed of delivery and productivity targets as assigned
- Contribute to overall team plan by generating revenue and/or cost savings ideas
- Manage data quality issues by overseeing data inquiry process
- Recommend improvements in work processes within area of responsibility
- Utilize the Performance and Development Plan to communicate and assess performance objectives,
competency lists and development plans for direct reports
- Provide support, recognition and feedback to assist employees to achieve their performance standards
- Ensure that associates are aware of the nature of their specific roles in relationship to the local market,
the sub-region and overall regional operation
4) Advanced Medicine Center Riyadh, Saudi Arabia
Administrative Assistant January 2009 – January 2010
- Responsible of supervising and managing patient services.
- Taking appointments and prepare patient schedules and prepare correspondences, document invoices,
including materials for payment of trainers.
- Maintain in-office calendar and keeping track of schedules/appointments.
- Create and reconfigure patient databases.
Professional Skills
- Fast typewriting skills in both Arabic and English Languages.
- Excellent Knowledge in Microsoft Office (Word, PowerPoint, Excel) as well as presentation skills.
- Able to possess effective time management.
- Ability to handle extremely details and highly confidential information.
- Flexible, hardworking, patience, dynamic, quick learner and proactive with ability to take ownership
and lead teams and processes
- Strong communication - written and oral as well as strong interpersonal and relationship building skills
- Ability to priorities and coordinate multiple teams and work streams
- Problem solving - ability to analyze poorly defined problems and anticipate and address critical
situations
- Effective influencing, persuasive and negotiation skills
- Excellent knowledge in administration rules.
Education
High School (2005) Riyadh, Saudi Arabia
Diploma in Data Entry and Word Processing certificate. (2006)
Languages
Arabic: Native
English: Fluent
Personal Information:
Date of Birth: 27th
May, 1988
Nationality: Palestinian
Marital Status: Single