Mohammed Rafiq Mortaja is a Palestinian national seeking a challenging position utilizing his experience in business management, English literature, and human resources. He has over 15 years of experience in roles such as HR administrator, executive secretary, purchasing officer, IT manager, and sales positions. Mortaja holds a Bachelor of Science in Business Management from Baychester University and a Bachelor of English Literature from the Islamic University of Gaza. He is proficient in Windows operating systems, Microsoft Office, and has completed courses in ISO standards, website development, and Microsoft server administration.

1. Mohammed Rafiq Mortaja
Personal Information Marital Status: Married
Nationality: Palestinian
Date & Place of Birth: 14 / 08 / 1978 G - Jeddah, Saudi Arabia
Transferable Iqama
E-mail: mortegos@hotmail.com
Mobile: +966 540408866
Objective
Challenging position with a progressive organization that would give me the chance to utilize the acquired
experience and qualifications for the development and Success of the business.
Education & Degrees
• Bachelor of Science in Business Management & Technology (Baychester University – USA – 2014)
• Bachelor of English Literature (Islamic University of Gaza – Palestine – 2001)
Special Skills Computer Operating Systems
• Windows (7,8,8.1,10)
Courses & Programs
• Installing and Configuring Windows Microsoft Server 2012 – 20410D (Jeddah 2015)
• IPHR Diploma, Oxford Training Center (Jeddah 2014)
• ISO 9000:2000 Series Auditor / Lead Auditor Training Course (Jeddah 2006)
• Building website pages course (Gaza 2001)
• Microsoft office (2007,2010, 2013) package.
Work Experiences  June 2005 - Hussain Abdullah Saklou & Sons Trading Co. LTD.
 H.R Administrator
− The first point of contact for all HR-related queries
− Administer HR-related documentation, such as contracts of employment
− Ensure the relevant HR database is up to date, accurate and complies with legislation
− Assist in the recruitment process
− Liaise with recruitment agencies
− Set up interviews and issue relevant correspondence
− Assist with day to day operations of the HR functions and duties
− Provide clerical and administrative support to Human Resources executives
− Compile and update employee records (hard and soft copies)
− Process documentation and prepare reports relating to personnel activities (staffing,
recruitment, training, grievances, performance evaluations etc)
− Coordinate HR projects (meetings, training, surveys etc) and take minutes
− Deal with employee requests regarding human resources issues, rules, and regulations
− Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc)
− Communicate with public services when necessary
− Properly handle complaints and grievance procedures
− Conduct initial orientation to newly hired employees
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2. Work Experiences
 Chairman & C.E.O Executive Secretary
− Greet and welcome office visitors
− Office management coordination; take ownership for maintaining a professional office,
serve as contact for building management, handle postal services, incoming calls and
messages
− Order and manage office supplies
− Book travel arrangements
− Billing coordination
− Document and correspondence production, including professional reports and
proposals
− Coordinate marketing/proposal process
− Executive Assistant for two key employees
− Filing and archiving
− Coordinate staff meetings and functions
− Take on additional projects/assignments as needed
 ISO Executive Secretary
− Ensure that company third party accreditations are obtained and maintained (ISO 9001, AS
4801, ISO 14001).
− Ensure all company policies, procedures, and work instructions are documented in a clear,
simple and concise manner.
− Assist in the preparation of tenders by providing management system related documents.
− Train all company personnel in the documented company policies
− Identify relevant legislative requirements.
− Control and maintain the company audit and risk assessment schedule.
− Conduct safety, quality and environmental system compliance audits
− Ensure personnel have received appropriate training and are assessed as competent to perform
tasks.
− Prepare and submit monthly management reports relating to company systems, compliance
and incidents
− Maintain the company library of compliance resources including standards.
 Internal Purchasing Officer.
− Process purchase requisitions / orders within purchasing authority
− Prepare and maintain purchasing records, reports and price lists
− Reconcile or resolve value discrepancies
− Work with internal and external stakeholders to determine procurement needs, quality, and
delivery requirements.
− Establish and negotiate contract terms and conditions, and maintain supplier relationships.
− Invite, assess, and award/recommend supplier tenders, bids, quotations, and proposals.
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3. Work Experiences
 I.T Department In-charge.
− Provide technical assistance and support for incoming queries and issues related to computer
systems, software, and hardware.
− Respond to queries either in person or over the phone.
− Write training manuals.
− Train computer users.
− Maintain daily performance of computer systems.
− Respond to email messages for customers seeking help.
− Ask questions to determine nature of problem.
− Walk customer through problem-solving process.
− Install, modify, and repair computer hardware and software.
− Clean up computers.
− Run diagnostic programs to resolve problems.
− Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN),
and other systems.
− Install computer peripherals for users.
− Follow up with customers to ensure issue has been resolved.
− Gain feedback from customers about computer usage.
− Run reports to determine malfunctions that continue to occur.
 1/11/2004 – 1/5/2005. Assistant Purchasing Manager. United Industrial Company for Paints
− Search for new and potential sources of supply
− Prepare quotation requests and purchase orders
− Follow up progress of placed purchase orders
− Monitor suppliers’ performance
− Ensure all purchase requirements are clearly defined & processed
 28/5/2004 – 28/10/2004. Marketing Assistant. Hygienic paper company ( FINE )
− Prepare daily, monthly and yearly sales report
− Coordinate with 7 region sales teams in all over the kingdom
− Prepare daily stock report for three brands ( Tissues – Diapers – Away from home )
− Handle correspondence for the sales and marketing teams
− Handle customers’ complaints
 20/7/2002 – 15/4/2004. Marketing Assistant. United Industrial Company for Paints.
− Responsible for more than 7 departments in all over the kingdom
− Prepare yearly achievements, analysis, targets, and budget for the dept.
− Prepare marketing and sales strategy, plans and price lists
− Analyze all Competitors prices
− Responsible for all UIC shops ( 37 ) and Dolphin dealers ( 20 )
− in all over the kingdom in the field of advertising in general
− Study being a local agent for foreign agencies
− Correspond with many agencies outside the kingdom in the export field
 General Manager Secretary & Sales Coordinator 1/3/2002 – 20/7/2002. Shabaan Steel
 Sales Supervisor & IT in Charge.1/10/2001 – 28/2/2002 Hasobeyat Computers
 Sales Man 1/1/1999 – 1/7/2001. Future Tech Computers. Gaza Strip – Palestine
References Will Be Supplied Upon Request
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4. Languages
Arabic - Native language
English - Second language
Urdu
Hebrew
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