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Giving Feedback Cross-Cultural Context
This document discusses giving effective feedback in a cultural mentoring workshop. It outlines some assumptions about cultural mentors and their knowledge of community culture and cross-cultural communication skills. It also describes some common attitudes of learners and mentors towards cultural mentoring. Effective feedback outcomes are described as making the learner feel safe, supported, challenged, engaged and helping them develop cultural competence. Principles of effective feedback include dialogue, flexibility, and problem solving together. Strategies involve observing performance, comparing to standards, and working to improve performance. The document advocates including cultural content and nuances in clinical and workplace settings.
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Giving Feedback Cross-Cultural Context
- 1. Giving Feedback TMT CulturalMentor Workshop, March 2014 hung@hmvtteachingspace.com !1
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- 3. Assumptions Cultural Mentors knows: •their own community and community’s culture (authenticity) • how to interact cross-culturally (communication skills) • culture and cross-cultural differences (theory)
- 4. Mentoring Scenarios 1. GPRin difficulty 2. GPR being observed 3. GPR with a problem
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- 6. Attitudes to Cultural Mentoring Learners’attitudes: - They don’t acknowledge that I know a thing or two - They are not consistent - I don't want to argue - There are no practical solutions - There is no cultural stuff - They are not medical
- 7. Attitudes to Cultural Mentoring Learners’attitudes: - They don’t acknowledge that I know a thing or two - They are not consistent - I don't want to argue - There are no practical solutions - There is no cultural stuff - They are not medical Mentors’ attitudes: - They (learner) think they know it all - They’re not interested - They think we can't offer anything to help - They don't want to learn from us and prefer learning from their GPS - They have poor communication skills; they do not know how to talk to our mob
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- 9. Effective Feedback: Outcomes Learner feelssafe and develops
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- 21. Empowered Motivated Cultural Values Expectations Experiences Support Significant Others Natural Abilities compassion for others personalsensitivity moral sensitivity unusual curiosity persevering with interest high degree of energy wide area of interest great sense of humour concerned with justice, fairness keen power of observation high degree of creativity Silverman, 2003 (modified)
- 22. Effective Feedback: Principles ‣conversation anddialogue" ‣bi-directional " ‣learning both ways" ‣flexibility" ‣solve problems together" ‣further reading/work/discussion with others
- 23. Effective Feedback: Cultural Curriculum Culturalcontent in the clinical context Cultural nuances in the workplace
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- 26. What we havelearnt…