SlideShare a Scribd company logo
The Art of Giving Feedback Illustration by Krishna Kumar T
“ God grant me the serenity to accept the things I cannot change, the courage to change the things I can, And the wisdom to know the difference”
Constructive Feedback  Positive  Developmental Constructive  feedback improves Interpersonal relationships  Feedback must be honest , based on facts , observable behaviour Honesty promotes TRUST amongst groups Feedbacks are  results of perceptions. Before giving the Feedback one needs to prepare. This helps to bring Adult to Adult conversation.
Steps for Preparation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],STEP I STEP II
What Happened? ,[object Object],[object Object]
What were the Expectations? ,[object Object],[object Object],[object Object],[object Object],“ Accentuate the POSITIVE”  - The WHALE DONE approach
Why are we providing feedback? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Two dimensions to feedback Challenge Support
Two dimensions to feedback High Challenge High support Low support Low Challenge “ Good, carry on, seems to be  working ”
Two dimensions to feedback High Challenge High Support Low Support Low Challenge In passing, Unspecific, Dismissive
Two dimensions to feedback High Challenge High Support Low Support Low Challenge “ That was  great, you’re  obviously  trying hard ”
Two dimensions to feedback High Challenge High Support Low Support Low Challenge Patronising, General, Safe
Two dimensions to feedback High Challenge High support Low support Low Challenge “ Well that could  have been done better – why did you not focus more,  early on..?”
Two dimensions to feedback High Challenge High support Low support Low Challenge Critical, Induces defensiveness, Paralysing
Two dimensions to feedback High Challenge High support Low support Low Challenge “ A good effort. I could see how you were drawing the  feelings out – I wonder if you  got to the crux of  the matter…?”
Two dimensions to feedback High Challenge High Support Low Support Low Challenge Focused, Attentive, Threatening?
A selection of some tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Pendleton’s ‘Rules’ (Pendleton D, Schofield T, Tate P, Havelock P. The New Consultation. Oxford University, 2004.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Non-Judgemental Feedback ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Observation versus Deduction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Pi (  ) – Point / Illustration ,[object Object],[object Object],[object Object],[object Object]
Point / Illustration ,[object Object],[object Object],[object Object],[object Object]
SET-GO  (Silverman et al.) ,[object Object],[object Object],[object Object],[object Object],[object Object],SET GO
Unacceptable Behaviour (8 Useful Tips) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Unacceptable Behaviour
Feedback Must Be…… ,[object Object],[object Object],[object Object],[object Object],[object Object]
Making Changes  What’s easy and what’s not Difficult Easy Job Skills Time & Work Management Knowledge Attitude Habits Personality Characteristics Source: Harvard Business Review
Consequences of Poor  or  No Feedback………………. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Some complaints about Feedback… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Write in at contactiexpert@gmail.com Hope you find this useful &  easy to read

More Related Content

What's hot

Giving and Receiving Feedback: A New Imperative
Giving and Receiving Feedback: A New ImperativeGiving and Receiving Feedback: A New Imperative
Giving and Receiving Feedback: A New Imperative
Omar Bermudez Creator of Happiness - Change Artist
 
Giving Effective Feedback.ppt
Giving Effective Feedback.pptGiving Effective Feedback.ppt
Giving Effective Feedback.pptJohnny Schaefer
 
The Art of Giving and Receiving Feedback
The Art of Giving and Receiving FeedbackThe Art of Giving and Receiving Feedback
The Art of Giving and Receiving Feedback
Debrief2Learn
 
Effective feedback
Effective feedbackEffective feedback
Effective feedback
Brent Hughes
 
The Art of Giving and Receiving Feedback
The Art of Giving and Receiving Feedback The Art of Giving and Receiving Feedback
The Art of Giving and Receiving Feedback
GovLoop
 
Giving effective feedback
Giving effective feedbackGiving effective feedback
Giving effective feedback
Honey Patel
 
Feedback
FeedbackFeedback
Feedback
Eric Brooke
 
Feedback
FeedbackFeedback
Feedback
Anna Pietras
 
Giving and receiving feedback daths cpd
Giving and receiving feedback daths cpdGiving and receiving feedback daths cpd
Giving and receiving feedback daths cpdAnn Marie O'Grady
 
Giving and receiving feedback
Giving and receiving feedbackGiving and receiving feedback
Giving and receiving feedback
Valeria Surlaru
 
The art and science of giving Feedback
The art and science of giving FeedbackThe art and science of giving Feedback
The art and science of giving Feedback
Kundan Bhaduri
 
Giving and Receiving Feedback
Giving and Receiving FeedbackGiving and Receiving Feedback
Giving and Receiving Feedback
everywoman
 
Constructive performance feedback
Constructive performance feedbackConstructive performance feedback
Constructive performance feedback
CommLab India – Rapid eLearning Solutions
 
Giving and Receiving Feedback
Giving and Receiving FeedbackGiving and Receiving Feedback
Giving and Receiving Feedback
Ramy K. Aziz
 
Feedback presentation
Feedback presentationFeedback presentation
Feedback presentation
finny14
 
Giving and receiving feedback
Giving and receiving feedbackGiving and receiving feedback
Giving and receiving feedbackTodd_Grivetti
 
Thanks for the feedback - Book Summary
Thanks for the feedback - Book SummaryThanks for the feedback - Book Summary
Thanks for the feedback - Book SummaryShiv Shivakumar
 
Giving and Receiving Constructive Feedback Powerpoint
Giving and Receiving Constructive Feedback PowerpointGiving and Receiving Constructive Feedback Powerpoint
Giving and Receiving Constructive Feedback Powerpoint
hortykim
 
Effective feedback delivery
Effective feedback deliveryEffective feedback delivery
Effective feedback deliveryGaurav bhatnagar
 

What's hot (20)

Giving and Receiving Feedback: A New Imperative
Giving and Receiving Feedback: A New ImperativeGiving and Receiving Feedback: A New Imperative
Giving and Receiving Feedback: A New Imperative
 
Giving Effective Feedback.ppt
Giving Effective Feedback.pptGiving Effective Feedback.ppt
Giving Effective Feedback.ppt
 
The Art of Giving and Receiving Feedback
The Art of Giving and Receiving FeedbackThe Art of Giving and Receiving Feedback
The Art of Giving and Receiving Feedback
 
Effective feedback
Effective feedbackEffective feedback
Effective feedback
 
Giving Feedback
Giving FeedbackGiving Feedback
Giving Feedback
 
The Art of Giving and Receiving Feedback
The Art of Giving and Receiving Feedback The Art of Giving and Receiving Feedback
The Art of Giving and Receiving Feedback
 
Giving effective feedback
Giving effective feedbackGiving effective feedback
Giving effective feedback
 
Feedback
FeedbackFeedback
Feedback
 
Feedback
FeedbackFeedback
Feedback
 
Giving and receiving feedback daths cpd
Giving and receiving feedback daths cpdGiving and receiving feedback daths cpd
Giving and receiving feedback daths cpd
 
Giving and receiving feedback
Giving and receiving feedbackGiving and receiving feedback
Giving and receiving feedback
 
The art and science of giving Feedback
The art and science of giving FeedbackThe art and science of giving Feedback
The art and science of giving Feedback
 
Giving and Receiving Feedback
Giving and Receiving FeedbackGiving and Receiving Feedback
Giving and Receiving Feedback
 
Constructive performance feedback
Constructive performance feedbackConstructive performance feedback
Constructive performance feedback
 
Giving and Receiving Feedback
Giving and Receiving FeedbackGiving and Receiving Feedback
Giving and Receiving Feedback
 
Feedback presentation
Feedback presentationFeedback presentation
Feedback presentation
 
Giving and receiving feedback
Giving and receiving feedbackGiving and receiving feedback
Giving and receiving feedback
 
Thanks for the feedback - Book Summary
Thanks for the feedback - Book SummaryThanks for the feedback - Book Summary
Thanks for the feedback - Book Summary
 
Giving and Receiving Constructive Feedback Powerpoint
Giving and Receiving Constructive Feedback PowerpointGiving and Receiving Constructive Feedback Powerpoint
Giving and Receiving Constructive Feedback Powerpoint
 
Effective feedback delivery
Effective feedback deliveryEffective feedback delivery
Effective feedback delivery
 

Viewers also liked

The art of feedback: e-learning module: What's feedback? Why feedback? How to...
The art of feedback: e-learning module: What's feedback? Why feedback? How to...The art of feedback: e-learning module: What's feedback? Why feedback? How to...
The art of feedback: e-learning module: What's feedback? Why feedback? How to...
Yvan Dierckxsens
 
Digital Banking and Cash Less Economy
Digital Banking and Cash Less EconomyDigital Banking and Cash Less Economy
Digital Banking and Cash Less Economy
anujtoma
 
Writing Tips for Managers
Writing Tips for ManagersWriting Tips for Managers
Writing Tips for Managers
Chris Friend
 
University of Hawaii - Pacific New Media Social Media Communication Skills -...
University of Hawaii - Pacific New Media  Social Media Communication Skills -...University of Hawaii - Pacific New Media  Social Media Communication Skills -...
University of Hawaii - Pacific New Media Social Media Communication Skills -...
Tara Coomans
 
01 communication skills and technical report writing
01 communication skills and technical report writing01 communication skills and technical report writing
01 communication skills and technical report writing
haneef ahmad
 
Organizing Self A Better Way To Life
Organizing Self   A Better Way To LifeOrganizing Self   A Better Way To Life
Organizing Self A Better Way To Life
sangha
 
Written Communication Basics
Written Communication BasicsWritten Communication Basics
Written Communication Basics
Rajiv Bajaj
 
Building Your Leadership presence
Building Your Leadership presenceBuilding Your Leadership presence
Building Your Leadership presence
Rajiv Upadhyay
 
Technical report writing
Technical report writingTechnical report writing
Technical report writing
zara_Ali
 
Giving Corrective Feedback
Giving Corrective FeedbackGiving Corrective Feedback
Giving Corrective Feedback
Pitselp
 
Writing and communication skills
Writing and communication skillsWriting and communication skills
Writing and communication skills
Abdul Basit Solangi
 
Written communication
Written communicationWritten communication
Written communication
Vasim Shaikh
 
Learning Feedback with LEGO - The Building Blocks of Giving and Receiving Fee...
Learning Feedback with LEGO - The Building Blocks of Giving and Receiving Fee...Learning Feedback with LEGO - The Building Blocks of Giving and Receiving Fee...
Learning Feedback with LEGO - The Building Blocks of Giving and Receiving Fee...
Arthur Doler
 
Emotional intelligence for new leaders
Emotional intelligence for new leadersEmotional intelligence for new leaders
Emotional intelligence for new leaders
Rajiv Upadhyay
 
Written communication in business management
Written communication in business managementWritten communication in business management
Written communication in business management
naresh sharma
 
Facing Today’s Communication Challenges, Business Communication
Facing Today’s Communication Challenges, Business CommunicationFacing Today’s Communication Challenges, Business Communication
Facing Today’s Communication Challenges, Business CommunicationAsad Hashwani
 
Advanced writing skills sample slides
Advanced writing skills sample slidesAdvanced writing skills sample slides
Advanced writing skills sample slides
Communicating Europe
 
Elements of business skills chapter 6 slides
Elements of business skills   chapter 6 slidesElements of business skills   chapter 6 slides
Elements of business skills chapter 6 slidesChen Yugin
 

Viewers also liked (20)

The art of feedback: e-learning module: What's feedback? Why feedback? How to...
The art of feedback: e-learning module: What's feedback? Why feedback? How to...The art of feedback: e-learning module: What's feedback? Why feedback? How to...
The art of feedback: e-learning module: What's feedback? Why feedback? How to...
 
Digital Banking and Cash Less Economy
Digital Banking and Cash Less EconomyDigital Banking and Cash Less Economy
Digital Banking and Cash Less Economy
 
Writing Tips for Managers
Writing Tips for ManagersWriting Tips for Managers
Writing Tips for Managers
 
University of Hawaii - Pacific New Media Social Media Communication Skills -...
University of Hawaii - Pacific New Media  Social Media Communication Skills -...University of Hawaii - Pacific New Media  Social Media Communication Skills -...
University of Hawaii - Pacific New Media Social Media Communication Skills -...
 
01 communication skills and technical report writing
01 communication skills and technical report writing01 communication skills and technical report writing
01 communication skills and technical report writing
 
Organizing Self A Better Way To Life
Organizing Self   A Better Way To LifeOrganizing Self   A Better Way To Life
Organizing Self A Better Way To Life
 
Written Communication Basics
Written Communication BasicsWritten Communication Basics
Written Communication Basics
 
Building Your Leadership presence
Building Your Leadership presenceBuilding Your Leadership presence
Building Your Leadership presence
 
Technical report writing
Technical report writingTechnical report writing
Technical report writing
 
Giving Corrective Feedback
Giving Corrective FeedbackGiving Corrective Feedback
Giving Corrective Feedback
 
Writing and communication skills
Writing and communication skillsWriting and communication skills
Writing and communication skills
 
Written communication
Written communicationWritten communication
Written communication
 
Learning Feedback with LEGO - The Building Blocks of Giving and Receiving Fee...
Learning Feedback with LEGO - The Building Blocks of Giving and Receiving Fee...Learning Feedback with LEGO - The Building Blocks of Giving and Receiving Fee...
Learning Feedback with LEGO - The Building Blocks of Giving and Receiving Fee...
 
Emotional intelligence for new leaders
Emotional intelligence for new leadersEmotional intelligence for new leaders
Emotional intelligence for new leaders
 
Written communication in business management
Written communication in business managementWritten communication in business management
Written communication in business management
 
Facing Today’s Communication Challenges, Business Communication
Facing Today’s Communication Challenges, Business CommunicationFacing Today’s Communication Challenges, Business Communication
Facing Today’s Communication Challenges, Business Communication
 
Hospitality Communications
Hospitality CommunicationsHospitality Communications
Hospitality Communications
 
Advanced writing skills sample slides
Advanced writing skills sample slidesAdvanced writing skills sample slides
Advanced writing skills sample slides
 
Elements of business skills chapter 6 slides
Elements of business skills   chapter 6 slidesElements of business skills   chapter 6 slides
Elements of business skills chapter 6 slides
 
Letter of complaint
Letter of complaintLetter of complaint
Letter of complaint
 

Similar to Feedback The Art And Science

Coaching Skills - Developing People Through Better Feedback
Coaching Skills - Developing People Through Better FeedbackCoaching Skills - Developing People Through Better Feedback
Coaching Skills - Developing People Through Better Feedback
Hanno Jarvet
 
Bacr july 15 v.2
Bacr july 15 v.2Bacr july 15 v.2
Bacr july 15 v.2
Shera Sever
 
Introduction to Performance Appraisal
Introduction to Performance AppraisalIntroduction to Performance Appraisal
Introduction to Performance Appraisal
Duane Lakin, PhD.
 
Management And Supervision
Management And SupervisionManagement And Supervision
Management And Supervision
Carolyn Curran
 
How to Gain Excellent Supervisory Skills
How to Gain Excellent Supervisory SkillsHow to Gain Excellent Supervisory Skills
How to Gain Excellent Supervisory Skills
Achuthan Rajagopal
 
Motivation
MotivationMotivation
Motivation
Ashit Jain
 
Attitude.pptx
Attitude.pptxAttitude.pptx
Attitude.pptx
InspireCoachingCente
 
Feedback.pptx
Feedback.pptxFeedback.pptx
Feedback.pptx
MdPerwezAlam10
 
Lcc powerpoint superman supervisor
Lcc powerpoint superman supervisorLcc powerpoint superman supervisor
Lcc powerpoint superman supervisormacheop
 
Motivational Feedback
Motivational FeedbackMotivational Feedback
Motivational Feedback
Linda Scott
 
Coaching: Asking the Right Questions
Coaching: Asking the Right QuestionsCoaching: Asking the Right Questions
Coaching: Asking the Right Questions
TKMG, Inc.
 
Coaching For Pinacle Performance By Ravinder Tulsiani
Coaching For Pinacle Performance By Ravinder TulsianiCoaching For Pinacle Performance By Ravinder Tulsiani
Coaching For Pinacle Performance By Ravinder Tulsiani
Ravinder Tulsiani
 
Coaching & mentoring
Coaching & mentoringCoaching & mentoring
Coaching & mentoringCindysilberg
 
Managing Personal effectiveness
Managing Personal effectivenessManaging Personal effectiveness
Managing Personal effectiveness
salonibansal21
 
Making a Heart to Heart Connection with Your Kid Session 5 Coaching for Success
Making a Heart to Heart Connection with Your Kid Session 5 Coaching for SuccessMaking a Heart to Heart Connection with Your Kid Session 5 Coaching for Success
Making a Heart to Heart Connection with Your Kid Session 5 Coaching for Success
Lisa Dolese McClanahan
 
Making Great Performance Reviews
Making Great Performance ReviewsMaking Great Performance Reviews
Making Great Performance Reviews
Greg Thomas
 
Steps in counseling Process..from dbu.pptx
Steps in counseling Process..from dbu.pptxSteps in counseling Process..from dbu.pptx
Steps in counseling Process..from dbu.pptx
Eyakem1
 

Similar to Feedback The Art And Science (20)

Coaching Skills - Developing People Through Better Feedback
Coaching Skills - Developing People Through Better FeedbackCoaching Skills - Developing People Through Better Feedback
Coaching Skills - Developing People Through Better Feedback
 
Bacr july 15 v.2
Bacr july 15 v.2Bacr july 15 v.2
Bacr july 15 v.2
 
Introduction to Performance Appraisal
Introduction to Performance AppraisalIntroduction to Performance Appraisal
Introduction to Performance Appraisal
 
Management And Supervision
Management And SupervisionManagement And Supervision
Management And Supervision
 
How to Gain Excellent Supervisory Skills
How to Gain Excellent Supervisory SkillsHow to Gain Excellent Supervisory Skills
How to Gain Excellent Supervisory Skills
 
Motivation
MotivationMotivation
Motivation
 
Attitude.pptx
Attitude.pptxAttitude.pptx
Attitude.pptx
 
Motivation
MotivationMotivation
Motivation
 
Leadership Excellence
Leadership ExcellenceLeadership Excellence
Leadership Excellence
 
Feedback.pptx
Feedback.pptxFeedback.pptx
Feedback.pptx
 
Lcc powerpoint superman supervisor
Lcc powerpoint superman supervisorLcc powerpoint superman supervisor
Lcc powerpoint superman supervisor
 
Motivational Feedback
Motivational FeedbackMotivational Feedback
Motivational Feedback
 
Coaching: Asking the Right Questions
Coaching: Asking the Right QuestionsCoaching: Asking the Right Questions
Coaching: Asking the Right Questions
 
Coaching For Pinacle Performance By Ravinder Tulsiani
Coaching For Pinacle Performance By Ravinder TulsianiCoaching For Pinacle Performance By Ravinder Tulsiani
Coaching For Pinacle Performance By Ravinder Tulsiani
 
Presentation for LCMC Final
Presentation for LCMC FinalPresentation for LCMC Final
Presentation for LCMC Final
 
Coaching & mentoring
Coaching & mentoringCoaching & mentoring
Coaching & mentoring
 
Managing Personal effectiveness
Managing Personal effectivenessManaging Personal effectiveness
Managing Personal effectiveness
 
Making a Heart to Heart Connection with Your Kid Session 5 Coaching for Success
Making a Heart to Heart Connection with Your Kid Session 5 Coaching for SuccessMaking a Heart to Heart Connection with Your Kid Session 5 Coaching for Success
Making a Heart to Heart Connection with Your Kid Session 5 Coaching for Success
 
Making Great Performance Reviews
Making Great Performance ReviewsMaking Great Performance Reviews
Making Great Performance Reviews
 
Steps in counseling Process..from dbu.pptx
Steps in counseling Process..from dbu.pptxSteps in counseling Process..from dbu.pptx
Steps in counseling Process..from dbu.pptx
 

Feedback The Art And Science

  • 1. The Art of Giving Feedback Illustration by Krishna Kumar T
  • 2. “ God grant me the serenity to accept the things I cannot change, the courage to change the things I can, And the wisdom to know the difference”
  • 3. Constructive Feedback Positive Developmental Constructive feedback improves Interpersonal relationships Feedback must be honest , based on facts , observable behaviour Honesty promotes TRUST amongst groups Feedbacks are results of perceptions. Before giving the Feedback one needs to prepare. This helps to bring Adult to Adult conversation.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8. Two dimensions to feedback Challenge Support
  • 9. Two dimensions to feedback High Challenge High support Low support Low Challenge “ Good, carry on, seems to be working ”
  • 10. Two dimensions to feedback High Challenge High Support Low Support Low Challenge In passing, Unspecific, Dismissive
  • 11. Two dimensions to feedback High Challenge High Support Low Support Low Challenge “ That was great, you’re obviously trying hard ”
  • 12. Two dimensions to feedback High Challenge High Support Low Support Low Challenge Patronising, General, Safe
  • 13. Two dimensions to feedback High Challenge High support Low support Low Challenge “ Well that could have been done better – why did you not focus more, early on..?”
  • 14. Two dimensions to feedback High Challenge High support Low support Low Challenge Critical, Induces defensiveness, Paralysing
  • 15. Two dimensions to feedback High Challenge High support Low support Low Challenge “ A good effort. I could see how you were drawing the feelings out – I wonder if you got to the crux of the matter…?”
  • 16. Two dimensions to feedback High Challenge High Support Low Support Low Challenge Focused, Attentive, Threatening?
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.
  • 24.
  • 25.
  • 26.
  • 27. Making Changes What’s easy and what’s not Difficult Easy Job Skills Time & Work Management Knowledge Attitude Habits Personality Characteristics Source: Harvard Business Review
  • 28.
  • 29.
  • 30. Write in at contactiexpert@gmail.com Hope you find this useful & easy to read