Communication and deliberate feedback
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The document discusses challenges with providing and receiving feedback. It notes that feedback receivers may have concerns about personal worth or relationships being damaged. They may also have had bad experiences with feedback in the past. The ideal is for feedback to create open dialogue between the giver and receiver, but in reality there are often elements of being concealed or unknown on both sides. The goal of feedback should be non-judgmental observations focused on agreed upon goals and suggestions for improvement while respecting the thoughts and feelings of the receiver.
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Class session 2 theoretical orientations a framework for the course
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Communication and deliberate feedback
- 1. Words Hard to Say and Hard to Hear
- 3. Failure to observe Bad experiences in the performance first-hand past receiving feedback Lack of clearly defined Perception that feedback standards about what is a statement about constitutes competent personal worth or performance potential as an educator Concerns that feedback will Concerns that feedback elicit an emotional reaction/ be will elicit an emotional hurtful / or damage the relationship reaction/ be hurtful / or damage the relationship Giver’s Point of View Receiver’s Point of View
- 4. Feedback in an Ideal World Feedback Feedback Giver Receiver
- 5. Feedback in the Real World of Two-Way Communication Feedback Giver Feedback Receiver Conceale Conceale Open Open d d Unknown Blind Blind Unknown
- 6. The Idea Behind Receiving Feedback Feedback Receiver Conceale d Open Unknown Blind
- 7. The Ultimate Goal of Feedback: To Create a More Open Dialogue Between Giver AND Receiver Feedback Giver Feedback Receiver Conceale Concealed d Open Open Unknown Unknown Blind Blind
- 8. Recommended Non-Recommended Techniques Based on hearsay Based on observations Disrespectful climate Respectful climate Non-judgmental approach Judgmental approach Focus on specifics Focus on generalities Right amount of feedback Too much/too little Focus on behaviors Focus on personality Based on agreed upon goals Not goal-based Thoughts/feelings of receiver Thoughts/feelings not elicited elicited No suggestions for Suggestions for improvement improvement