Receiving Feedback: helping learners to receive feedback effectively in the cross-cultural context, Thursday Island 2014
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Workshop on Thursday Island in the Torres Strait for Tropical Medical Training Cultural Mentors. Topics covered include - safe learning environment; developing the learner in cultural safety; principles of feedback; tips for learners in receiving feedback and steps in dealing with unhelpful responses to feedback.
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Receiving Feedback: helping learners to receive feedback effectively in the cross-cultural context, Thursday Island 2014
- 1. Receiving Feedback TMT Cultural Mentors Workshop, October 2014
- 2. Introduction
- 3. Assumptions Cultural mentors (CM) knows: • their own community and community’s culture (authenticity) • how to interact cross-culturally (communication skills) • culture and cross-cultural differences (theory)
- 4. Mentoring Scenarios 1. GPR in difficulty (remediation) 2. GPR being observed (ECTV) 3. GPR with a problem (developing)
- 5. Effective feedback: Outcomes The learner feels safe and develops.
- 6. Safe supported challenged engaged included culturally White, 2009
- 7. compassion for other acutely self-aware moral sensitivity unusual curiosity persevere with interest high degree of energy wide area-of-interest great sense-of-humour Support Natural ability concerned with justice/fairness keen power-of-observation high degree of creativity Empowered Cultural & values Motivated & expectations by significant Expoethrieernsces Develops Cultural Safety Silverman, 2003 (modified)
- 8. compassion for other acutely self-aware moral sensitivity unusual curiosity persevere with interest high degree of energy wide area-of-interest great sense-of-humour concerned with justice/fairness keen power-of-observation high degree of creativity Empowered & Motivated Cultural values & expectations Support by significant others Experiences Natural ability Develops Cultural Safety Silverman, 2003 (modified)
- 9. Effective Feedback: Principles ‣ conversation and dialogue ‣ bi-directional ‣ learning both ways ‣ flexibility ‣ solve problems together ‣ follow-up: reading, practice, discussions with others
- 12. Receiving Feedback Rapport Communication Readiness Type of feedback Cultural preferences Attitudes to feedback
- 13. Receiving Feedback Tips for learners when ! receiving feedback
- 14. Receiving Feedback Reflect Fight Flight Freeze Reactions to feedback
- 15. Receiving Feedback Fight Flight Freeze Reflect Helping learners to receive feedback
- 16. Helping Learners in Receiving Feedback 1. Recognise unhelpful responses - listening (internal, attentive and observational) 2. Understand why unhelpful responses have occurred - challenged (facts, rapport and sense-of- self) 3. Deal with unhelpful responses 4. Promote reflection on the feedback 5. Encourage a response to feedback
- 17. Practical
- 18. References • Thanks For The Feedback: the science and art of receiving feedback. D Stone and S Heen, 2014. • How to receive feedback. R Wolfe, School of Creative Leadership. http://www.thnk.org/insights/the-other-side-of- the-stick-how-to-receive-feedback/. Accessed Oct. 2014. • The art of feedback: giving, seeking and receiving feedback. ACTPS Performance Framework. http:// www.cmd.act.gov.au/__data/assets/pdf_file/ 0003/463728/art_feedback.pdf. Accessed Oct. 2014.