GCDP and GIP Quality Strategy
Delivering High Quality Experience for Summer Peak
By 2015, we ambitioned 38000 GCDP and 17000 GCDP
During IPM, We are ambitious to set the
goal of…
An NPS Score of
___
•for...
Ambition
Direction
Behavior
Have
Set
Create
5000 GIP and 12000 GCDP XP This Summer
We are going to deliver quantity and quality
No more quality as an “or”
The Ambition
5000 GIP 12000 GCDP
43
NPS
44
NPS
We need to
Our Direction
GIP Detractors GCDP Detractors
Job Description Clarity
Logisctic support
Integration
Job Description Clarity...
How?
Understanding
the detractor
issue through
customer
comments
Role of Sending
and Hosting
entity in solving
the issue
K...
Because we CARE
Our Behavior
Every Experience Matters!
GCDP GIP strategy intro
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GCDP GIP strategy intro

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  • Setting this goal is not only about doing action, but creating the right behavior and new learnings for our members in delivering the best experience.
  • Ambition in delivering better experience through an ambitious goal
  • GCDP GIP strategy intro

    1. 1. GCDP and GIP Quality Strategy Delivering High Quality Experience for Summer Peak
    2. 2. By 2015, we ambitioned 38000 GCDP and 17000 GCDP During IPM, We are ambitious to set the goal of… An NPS Score of ___ •for both GIP and GCDP by 2015. 2 48
    3. 3. Ambition Direction Behavior Have Set Create
    4. 4. 5000 GIP and 12000 GCDP XP This Summer We are going to deliver quantity and quality No more quality as an “or”
    5. 5. The Ambition 5000 GIP 12000 GCDP 43 NPS 44 NPS
    6. 6. We need to
    7. 7. Our Direction GIP Detractors GCDP Detractors Job Description Clarity Logisctic support Integration Job Description Clarity Logisctic support Integration/Communication
    8. 8. How? Understanding the detractor issue through customer comments Role of Sending and Hosting entity in solving the issue Key Activities in solving the issue Talent Capacity in delivering Quality Experience
    9. 9. Because we CARE Our Behavior
    10. 10. Every Experience Matters!

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