GCDP Quality Strategy - Logistic issue

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  • These are the 3 suggested ways in accommodation management, would be great if you can specify the process how to do each strategy. If there are any specific GCPs you have you can specify it here. And you can also put some notes or possible challenges for these strategies. Understanding it’s quite crucial and challenging in the other side in managing accomomdation.
  • These are the 3 suggested ways in accommodation management, would be great if you can specify the process how to do each strategy. If there are any specific GCPs you have you can specify it here. And you can also put some notes or possible challenges for these strategies. Understanding it’s quite crucial and challenging in the other side in managing accomomdation.
  • These are the 3 suggested ways in accommodation management, would be great if you can specify the process how to do each strategy. If there are any specific GCPs you have you can specify it here. And you can also put some notes or possible challenges for these strategies. Understanding it’s quite crucial and challenging in the other side in managing accomomdation.
  • These are the 3 suggested ways in accommodation management, would be great if you can specify the process how to do each strategy. If there are any specific GCPs you have you can specify it here. And you can also put some notes or possible challenges for these strategies. Understanding it’s quite crucial and challenging in the other side in managing accomomdation.
  • These are the 3 suggested ways in accommodation management, would be great if you can specify the process how to do each strategy. If there are any specific GCPs you have you can specify it here. And you can also put some notes or possible challenges for these strategies. Understanding it’s quite crucial and challenging in the other side in managing accomomdation.
  • These are the 3 suggested ways in accommodation management, would be great if you can specify the process how to do each strategy. If there are any specific GCPs you have you can specify it here. And you can also put some notes or possible challenges for these strategies. Understanding it’s quite crucial and challenging in the other side in managing accomomdation.
  • These are the 3 suggested ways in accommodation management, would be great if you can specify the process how to do each strategy. If there are any specific GCPs you have you can specify it here. And you can also put some notes or possible challenges for these strategies. Understanding it’s quite crucial and challenging in the other side in managing accomomdation.
  • GCDP Quality Strategy - Logistic issue

    1. 1. Logistic GCDP Quality Strategy
    2. 2.  Logistic and living is the minimum standards of our exchange programme  Safety of our EPs is our responsibility  Higher scale requires better management
    3. 3. The Content Understanding the issue of logistics in GCDP Role of Sending and Hosting entity in solving logistic issue Key Activities in solving the issue Talent Capacity in delivering logistic issue
    4. 4. Understanding the Logistic Issue Accommodation not well planned and prepared Capacity of Accommodation not aligned Pick up not provided and its information Expectation for Living cost not aligned
    5. 5. Accommodation Management Activities in solving the issue Accommodation Standards Pick up Management
    6. 6. 1. Accommodation Standards Accommodation Standards Why? To set the right expectations to EPs on the accommodation which hosting entity is providing. Who? Project team member who is responsible for EP delivery How? Setting accommodation standards for hosting which applies to all LCs.
    7. 7. Suggested content for accommodation checklist Maximum time for EP to get to work Maximum number of people living in one house/apartment, maximum number of people living in one room, and maximum number of people per bathroom Minimum amenities (internet, hot water, shower, stove, heat, air conditioning, etc) Minimum furnishings per person (1 bed with clean sheets, 1 pillow, 1 blanket, 1 desk, etc) 1. Accommodation Standards EP has temporary accommodation from arrival EP must be given two weeks’ notice if accommodation has to be changed Neighborhoods EPs cannot live in for safety reasons
    8. 8. 2. Accommodation Management What? Certain solutions in how to manage accommodation for interns Who? Project team member who is responsible for EP delivery How? 1. Hosting Family programme 2. Trainee house 3. TN Hosting Accommodation Management
    9. 9. 2. Accommodation Management What are the key activities in accommodation? Individual contribution Hosting Family Programme TN Hosting AIESEC Trainee House
    10. 10. 2. Accommodation Management What are the key activities in accommodation Individual contribution Hosting Family Programme What? Creating hosting programme to invite people in becoming host family for AIESEC interns How? • Clear value proposition for hosting programme • Clear information on duration, responsibilities, standards for hosting • Clear expectation setting in hosting international people
    11. 11. 2. Accommodation Management What are the key activities in accommodation Individual contribution AIESEC Trainee House What? Renting apartments, houses, or dormitories for AIESEC interns How? • Having a housing partner to have discounted price on the rooms • Follow the accommodation standards in terms of capacity, room conditions, etc
    12. 12. 2. Accommodation Management What are the key activities in accommodation Individual contribution TN Hosting What? Having agreement with TN to be part of hosting programme for AIESEC Interns How? • Agreement of hosting to be part of the TN contracts • Follow the accommodation standards in terms of capacity, room conditions, etc
    13. 13. 2. Accommodation Management Implementation for tier 1 and tier 2 Implementation using the 3 solutions for accommodation: TN Hosting, Hosting Family Programme, Trainee house Ensuring that all Ep has accommodation provided Following the standards of accommodation set nationally Having planned revenue stream for trainee house programme (sponsorship, fundraising, EP contribution) Note: using outgoing function (OGX) revenue stream is not recommended!
    14. 14. Following the standards of accommodation set nationally 2. Accommodation Management Implementation using the 1-2 solutions for accommodation: TN Hosting, Hosting Family Programme, Trainee house Ensuring that all Ep has accommodation provided Implementation for tier 3 and tier 4 Start with hosting programme through AIESEC members
    15. 15. 3. Pick Up Management What? LCs to have certain options for providing pick up for EPs Who? Project team member who is responsible for EP delivery How? 1. Pick up schedule management 2. Partnership with transportation company Pick Up Management
    16. 16. 2. Accommodation Management What are the key activities in pick up management? Individual contribution Pick up scheduling Partnership with transportation company
    17. 17. 2. Accommodation Management What are the key activities in pick up management? Individual contribution Pick up scheduling What? Managing pick up for interns during peak time realisation based on schedule. How? • Have a clear information where is the pick up point (based on standards, pick up has to be on the first touch point of the EP in the hosting entity) • Have a clear information on when is the pick up will be
    18. 18. 2. Accommodation Management What are the key activities in pick up management? Individual contribution Partnership with transportation company What? Having agreement with TN to be part of hosting programme for AIESEC Interns How? • Agreement of hosting to be part of the TN contracts • Follow the accommodation standards in terms of capacity, room conditions, etc
    19. 19. 2. Pick Up Management Implementation for tier 1 and tier 2 Ensuring that all Ep are picked up in their first touch point Implementation using the 2 solutions for pick up: Pick up scheduling and partnership with transportation company Set Right expectation with EP on Pick Delivery. This should be part of standard communication For safety reasons, all transportation mean has to be based on a official transport in the hosting entity
    20. 20. 2. Pick Up Management Implementation for tier 3 and tier 4 Ensuring that all Ep are picked up in their first touch point Having pick up scheduling planned Set Right expectation with EP on Pick Delivery. This should be part of standard communication For safety reasons, all transportation mean has to be based on a official transport in the hosting entity
    21. 21. Role of MC Sending Entity Make sure LCs are setting reasonable accommodation expectations in their recruitment Confirming and aligning to entity partner on accommodation expectations Getting confirmation and complete information on pick up delivery by hosting entity about transportation
    22. 22. Role of LC Sending Entity setting reasonable accommodation expectations in their recruitment Aligning information on accommodation expectations based national entity partnership Getting confirmation on pick up delivery by hosting entity and complete information about transportation
    23. 23. Role of MC Hosting Entity Establish accommodati on standards Informing accommodation standards and pick up management to entity partners during match delivery timeline Establishing national pick up delivery management and information Track the implementation of accommodation standards and pick delivery management
    24. 24. Role of LC Hosting Entity Implementing accommodati on standards Informing accommodation standards and pick up management delivery to entity partners during match delivery timeline (LC) Prepare and plan pick up management delivery for EPs
    25. 25. Talent Capacity in Logistics Issue
    26. 26. HOW? STEP 1: Plan for Capacity for Quality STEP 2: Structure, JD and KPI in different LC Volumes in iGIP STEP 3: Deliver education and measure progress
    27. 27. STEP 1: Plan for Capacity for Summer Use the TM Planning tool to plan iGCDP
    28. 28. STEP 1: Plan for Capacity for Summer Here enter number of interns/EPs one member can deliver Eg: 1 member – 3 EPs iGCDP
    29. 29. STEP 1: Plan for Capacity for Summer That number from slide 2 will multiply with Re goal you enter for the quarter so you know how many members are needed for delivery in each programme iGCDP
    30. 30. STEP 2: Create structures for quality delivery Structures by Volume of Realizations the LC does Customize your structures for the fruit peak if needed
    31. 31. STEP 2:Structure of an iGCDP team to ensure quality with quantity REFER TO CAPACITY for Quality IMPLEMENTATION – iGCDP PPT (For structures by LC Volume)
    32. 32. STEP 2: JD within the structure JD of Delivery members in the team During Raising period During Matching period During Realization • Ensure clear and high quality JD in a specific issue segment and for a specific national project • Clear expectation setting with NGO about role of EP, salary etc. • Visa Support (The key issue is Eps want MORE and ACCURATE information about the process and documents related to visa) • As soon as matches are confirmed start working on accommodation • By now accommodation should be confirmed and ready • Arrange for EP Pick up and integration into the LC and city • Trainee Buddy assigned for EP
    33. 33. iGCDP L&D
    34. 34. Principles The right message/content Always message quality with growth or quality driving growth Quality is embedded into all stages of exchange flow (not just realized) Balancing quality delivery in iGCDP and iGIP is important
    35. 35. CONTENT PROFILE/TARGET POSSIBLE CHANNELS POSSIBLE TIMELINE Raising with the right JD, EP Profile and for the right countries Focus LCs for iGCDP – Customize by issue LCVPs – knowledge TLs and team members – training of how to sell Virtual trainings, Weekly calls with focus LCs VPs and TLs, conferences MAY!! If you want to do off peak realizations then also in July-Aug but only with the off peak teams in specific high volume LCs How to use AND measure NPS – Link it to KPI of delivery teams For LCVPs and Team Leaders of ALL LCs Virtual channels, conferences, LC Visits May Detractor issues – how to eliminate them, who is involved, what synergy is needed, what action steps to take Focus LCs for iCCDP, LCVP iGCDP, LCVP TM Virtual channels, LC Coaching visits, conferences May and June
    36. 36. CONTENT PROFILE/TARGE T POSSIBLE CHANNELS POSSIBLE TIMELINE Virtual preparation of Eps before realization LCVP and Team Leaders for iGCDP – should be coordinated by MC, LCVP TM Virtual May, June and July Effective AIESEC support to EP for anything to do with logistics or JD/with the company LCVP iGCDP, TL iGCDP, LCVP TM (to know how to allocate capacity) Virtual and Physical June and July Visa information and support LCVP iGCDP, LCVP Finance Virtual May-July Managing high volume iGCDP Quality along with iGIP growth in LCs LCVP iGCDP, LCVP iGIP, LCVP TM Virtual and Physical May-July (embed into exchange process) Balance GCDP GIP quality through structure, JD, KPI LCVP TM, LCVP iGIP, LCVP iGCDP Virtual and Physical May-July

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