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Delivering Predictable Financial Services Applications over the Internet with Refinitiv

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Adam Litman presents at ThousandEyes Connect in London on how Refinitiv is using ThousandEyes to help deliver exceptional digital experiences to its customers.

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Delivering Predictable Financial Services Applications over the Internet with Refinitiv

  1. 1. The unpredictable nature of delivering Financial Services over the Internet June 13th, 2019
  2. 2. 2 The (un)predictable nature of delivering Financial Services over the Intenet Table of contents Introduction About Refinitiv 03 Adam Litman 04 Managing the unmanaged – how Refinitiv uses ThousandEyes to ensure service levels Why ThousandEyes 05 Monitoring availability 06 Monitoring network performance parameters 07 Supporting change 08 Move to Cloud 09 Use case 1 10 Use case 2 11 Use case 3 12 Q&A 13
  3. 3. 3 The (un)predictable nature of delivering Financial Services over the Intenet About Refinitiv
  4. 4. 4 • 11 years in the company • Started with Private Delivery, moved to Internet 4 years ago • ICE is a team of 7 focusing on network performance, part of IRE Network group • Involved also in security and customer experience The (un)predictable nature of delivering Financial Services over the Intenet Adam Litman Director, Internet Center of Excellence
  5. 5. 5 • More and more customers moving to the Internet • Multiple incidents related to Internet Delivery with no root cause • Customers putting blame on Product, not network • True proactive approach to impairments in the Internet The (un)predictable nature of delivering Financial Services over the Intenet Why ThousandEyes
  6. 6. 6 The (un)predictable nature of delivering Financial Services over the Intenet Monitoring availability HTTP server tests
  7. 7. 7 The (un)predictable nature of delivering Financial Services over the Intenet Monitoring network performance parameters Bi-directional tests using Cloud units and Enterprise Agents
  8. 8. 8 The (un)predictable nature of delivering Financial Services over the Intenet Supporting change Move of a specific /24 from one DC to another, ensuring availability and minimum downtime DDoS simulation testing
  9. 9. 9 • Strategic company decision to move towards the Cloud • Multiple requests from Product Owners asking for same monitoring and insight as for on-prem Internet delivered products • Cloud Agents to Refinitiv product monitoring • Refinitiv Network to Cloud via Internet monitoring • Direct Connection monitoring The (un)predictable nature of delivering Financial Services over the Intenet Move to the Cloud
  10. 10. 10 The (un)predictable nature of delivering Financial Services over the Intenet Use case 1 – Monitoring a Transaction Migration from another 3rd party tool – support from Customer Success Team
  11. 11. 11 The (un)predictable nature of delivering Financial Services over the Intenet Use case 2 – Extremely long page load time for a Risk product Identified data hosted only from US even though CDN used, found one server with variable response time
  12. 12. 12 The (un)predictable nature of delivering Financial Services over the Intenet Use case 3 – Local Internet Outage – Outage Detection Customers in Taiwan reporting issues with our Product while "Youtube" works
  13. 13. 13 • Quote from Infrastructure Service Managers, Product Network teams: “I like Internet, everything is clear and root cause is easy to identify, Private delivery is where we struggle” The (un)predictable nature of delivering Financial Services over the Intenet Closing quote
  14. 14. Thank you

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