Realise True Business Value With ThousandEyes

Monitoring for SaaS Environments
Kiran Rajendiran, Technical Solutions Architect
© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. 1

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© 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Featured Speaker
Kiran Rajendiran
Technical Solutions Architect

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© 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes
Hybrid Workers
58%
Of workers will work
8 or more days
each month from home
Modern App
Architectures
35%
Increase in spending
in public cloud
during 2022
SaaS Adoption Cloud-ready
Networks
$25 BN
Increase in spending on
SaaS in 2022 vs 2021
38%
Increase in spending
on SD-WAN technologies
2022 vs 2019
The New Enterprise Reality

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The Perfect Storm…
Cloud is the new datacenter
Home is the new office
SaaS is the new app stack
INTERNET IS THE
NEW NETWORK
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Enterprises are struggling to understand and improve user experience
for SaaS Apps where traditional instrumentation does not work
SaaS is the new application stack
Increasingly complex service-oriented app architectures with API-heavy workflows
built in the public cloud aren’t favorable for legacy monitoring techniques
How do I observe the distributed landscape? How do I observe assets and infrastructure I do not control?
Cloud is the new datacenter
How do I gain visibility into work from home / anywhere of user digital experience
Home is the new office!
Our customers are on a journey and losing control
over the apps, network, infrastructure
With Cloud, SaaS and an increasingly remote workforce enterprises heavily rely on
a best effort public Internet that is fragile, constantly changing and has no SLA
How do I deliver great digital experience over a constantly changing network and has no SLA?
Internet is the new network

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Amazon
web services
Singapore
Sydney, Australia
BYOD
Corp Device
Remove the blind spots from the digital supply chain
Digital experiences are only getting more complex
Singapore
Bangalore,
India
Sydney, Australia
BYOD
Wireless
Network
Wireless
Gateway
Corp Device
DNS
VPN
Mobile
Networks
Local ISP
Cloud
Proxy
SWG
Direct
Connect
ISP Transit
Providers
SaaS
Onramp
Cloud
Providers
Datacenter
Infrastructure
Amazon
web services
kubernetes
Serverless
Azure
Docker
IBM

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Where is it hosted?
• Public Cloud vs
Private Cloud
How is it delivered?
• CDN Flavors (covered
under Digital Experience)
• CDN Providers: Akamai,
Incapsula, Cloudflare,
Fastly, CloudFront …
How do I reach
the application?
• Backhaul vs. Split-tunnel
All SaaS Applications are NOT Equal

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Microsoft 365 Overview

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Example: Outlook vs SharePoint

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No Steady State in the Cloud!!
Differences between O365 Apps
Outlook
Sharepoint
Online

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SaaS Application
Microsoft ”Café” CDN, some content cached on edge servers
Microsoft “Café” CDN, but all content comes from origin servers
Private Data Centers, AWS, Google Cloud
Private Data Centers, Private CDN
Private Data Centers, Private CDN
Google Cloud, Google CDN
AWS, Amazon Cloudfront
AWS
SaaS Delivery Architecture Round-Up
Delivery Architecture
Outlook
Sharepoint
Salesforce
Webex
Box
G Suite
Slack
Jira (Atlassian)

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Move to Cloud / SaaS – e.g. Exchange to Microsoft 365
Customers complaining of User Experience – long triage
times, difficult to find route cause and increasing support
tickets!!
ThousandEyes delivered visibility of the User Journey
Enabled the partner to differentiate by providing SLA’s
around Route Cause (max of 10 mins)
Increased customer satisfaction, retention and upsell
opportunity, Higher Margin contracts
Why a Microsoft
Global Systems
Integrator invested
in ThousandEyes?

Demo
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The Total Economic Impact of using
Cisco ThousandEyes Monitoring
173%
ROI
<6
Month
payback period
>50%
Productivity
boost for ITOps
and NetOps teams
6.9%
Boost
in hourly productivity for remote,
non-customer-
facing employees
50-80%
Reduction
of MTTI for P1 and P2
incidents impacting remote
workers
5.5%
Increase
in hourly revenue productivity
for remote revenue-generating
employees
This document is an abridged version of a study commissioned by Cisco ThousandEyes: The Total Economic Impact™ of Cisco ThousandEyes End User Monitoring, August 2022.

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Call to Action
Easily identify technologies and services your customer is using now so you don’t have to ask the
question
Proof Of Value
Offer your customer a PoV/PoC – partners with WebEx access can access the automated
version of this on Webex te_tc@webex.bot
ThousandEyes Sales Playbook
Reach out to your ThousandEyes account manager to request a Sales Playbook with all the
asset’s you need to talk with your customer
ThousandEyes Pricing Tool
Offer indicative pricing based on the 5 most common use cases
ThousandEyes Domain Generator
Total Cost of Ownership Report
Share the Forrester Research report which illustrates the business benefits to your customers.
This is relevant to Decision Makers / Influencers and Executives.
Sales Support
Contact your ThousandEyes Account Manager – Once you have a customer interested, we will
support you with a successful close

ThousandEyes Partner
Social Media
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SalesConnect Hub
Resources
One Platform, Infinite
Possibilities
Solution Primer
Automator Tool Pricing Collateral pack
ASK ThousandEyes
Channel (APJC)
Pricing Tool
Quick start to Proof of
Value
Twitter LinkedIn

Don’t Let the Internet Be Your
Blind Spot
ThousandEyes delivers visibility from switch to
SaaS and everything in between—so you can
deliver flawless digital experiences.
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Realise True Business Value With ThousandEyes

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