SlideShare a Scribd company logo
1 of 19
Download to read offline
Realise True Business
Value With
ThousandEyes
Monitoring for SaaS Environments
Chris Wortt, Channel Sales Specialist
Tilen Savnik, Technical Solutions Architect
© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential 1
2
© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
Featured Speakers
Tilen Savnik
Technical Solutions Specialist
Chris Wortt
Channel Sales Specialist
Before we
begin
3
• If you have any questions,
please type them in the
Questions window.
• If you have any audio problems,
please chat us for help.
• A recording of this presentation
will be sent to you in a few days.
© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
4
© 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes
Hybrid Workers
58%
Of workers will work
8 or more days
each month from home
Modern App
Architectures
35%
Increase in spending
in public cloud
during 2022
SaaS Adoption Cloud-ready
Networks
$25 BN
Increase in spending on
SaaS in 2022 vs 2021
38%
Increase in spending
on SD-WAN technologies
2022 vs 2019
The New Enterprise Reality
© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
5
© 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes
The Perfect Storm…
Cloud is the new datacenter
Home is the new office
SaaS is the new app stack
INTERNET IS THE
NEW NETWORK
5
© 1992–2021 Cisco Systems, Inc. All rights reserved. @ThousandEyes
© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
6
© 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes
Enterprises are struggling to understand and improve user experience
for SaaS Apps where traditional instrumentation does not work
SaaS is the new application stack
Increasingly complex service-oriented app architectures with API-heavy workflows
built in the public cloud aren’t favorable for legacy monitoring techniques
How do I observe the distributed landscape? How do I observe assets and infrastructure I do not
control?
Cloud is the new datacenter
How do I gain visibility into work from home / anywhere of user digital experience
Home is the new office!
Our customers are on a journey and losing control
over the apps, network, infrastructure
With Cloud, SaaS and an increasingly remote workforce enterprises heavily rely on
a best effort public Internet that is fragile, constantly changing and has no SLA
How do I deliver great digital experience over a constantly changing network and has no SLA?
Internet is the new network
© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
7
© 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes
Amazon
web
services
Seattle,
WA
VDI Chicago, IL
BYOD
Corp Device
Remove the blind spots from the digital supply chain
Digital experiences are only getting more complex
Seattle,
WA
Paris,
France
VDI Chicago, IL
BYOD
Wireless
Network
Wireless
Gateway
Corp Device
DNS
VPN
Mobile
Networks
Local ISP
Cloud
Proxy
SWG
Direct
Connect
ISP Transit
Providers
SaaS
Onramp
Cloud
Providers
Datacenter
Infrastructure
Amazon
web
services
kubernetes
Serverles
s
Azure
Docke
r
IBM
© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
8
© 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes
Where is it hosted?
• Public Cloud vs
Private Cloud
How is it delivered?
• CDN Flavors (covered
under Digital Experience)
• CDN Providers: Akamai,
Incapsula, Cloudflare,
Fastly, CloudFront …
How do I reach
the application?
• Backhaul vs. Split-tunnel
All SaaS Applications are NOT Equal
© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
9
© 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes
Microsoft 365 Overview
© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
10
© 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes
Example: Outlook vs SharePoint
© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
11
© 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes
No Steady State in the Cloud!!
Differences between O365 Apps
Outlook
Sharepoint
Online
12
© 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes
SaaS Application
Microsoft ”Café” CDN, some content cached on edge servers
Microsoft “Café” CDN, but all content comes from origin servers
Private Data Centers, AWS, Google Cloud
Private Data Centers, Private CDN
Private Data Centers, Private CDN
Google Cloud, Google CDN
AWS, Amazon Cloudfront
AWS
SaaS Delivery Architecture Round-Up
Delivery Architecture
Outlook
Sharepoint
Salesforce
Webex
Box
G Suite
Slack
Jira (Atlassian)
© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
13
© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
Move to Cloud / SaaS – e.g. Exchange to Microsoft 365
Customers complaining of User Experience – long triage
times, difficult to find route cause and increasing support
tickets!!
ThousandEyes delivered visibility of the User Journey
Enabled the partner to differentiate by providing SLA’s
around Route Cause (max of 10 mins)
Increased customer satisfaction, retention and upsell
opportunity, Higher Margin contracts
Why a Microsoft
Global Systems
Integrator invested
in ThousandEyes?
Demo
14
© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
The Total Economic Impact of using
Cisco ThousandEyes Monitoring
173%
ROI
<6
Month
payback period
>50%
Productivity
boost for ITOps
and NetOps teams
6.9%
Boost
in hourly productivity for remote,
non-customer-
facing employees
50-80%
Reduction
of MTTI for P1 and P2
incidents impacting remote
workers
5.5%
Increase
in hourly revenue productivity
for remote revenue-generating
employees
This document is an abridged version of a study commissioned by Cisco ThousandEyes: The Total Economic Impact™ of Cisco ThousandEyes End User Monitoring, August 2022.
16
© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
Call to Action
Easily identify technologies and services your customer is using now so you don’t have to ask
the question
Proof Of Value
Offer your customer a PoV/PoC – partners with WebEx access can access the automated
version of this on Webex te_tc@webex.bot
ThousandEyes Sales Playbook
Reach out to your ThousandEyes account manager to request a Sales Playbook with all the
asset’s you need to talk with your customer
ThousandEyes Pricing Tool
Offer indicative pricing based on the 5 most common use cases
ThousandEyes Domain Generator
Total Cost of Ownership Report
Share the Forrester Research report which illustrates the business benefits to your
customers. This is relevant to Decision Makers / Influencers and Executives.
Sales Support
Contact your ThousandEyes Account Manager – Once you have a customer interested, we
will support you with a successful close
ThousandEyes Partner
Social Media
17
© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
SalesConnect Hub
Resources
One Platform, Infinite
Possibilities
Solution Primer
Automator Tool Pricing Collateral pack
ASK ThousandEyes
Channel (EMEA)
Pricing Tool
Quick start to Proof of
Value
Twitter LinkedIn
Don’t Let the Internet Be Your
Blind Spot
ThousandEyes delivers visibility from switch to
SaaS and everything in between—so you can
deliver flawless digital experiences.
18
© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
19
© 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

More Related Content

What's hot

What's hot (20)

AWS Direct Connect: Deep Dive (NET403) - AWS re:Invent 2018
AWS Direct Connect: Deep Dive (NET403) - AWS re:Invent 2018AWS Direct Connect: Deep Dive (NET403) - AWS re:Invent 2018
AWS Direct Connect: Deep Dive (NET403) - AWS re:Invent 2018
 
Cisco IT and ThousandEyes
Cisco IT and ThousandEyesCisco IT and ThousandEyes
Cisco IT and ThousandEyes
 
Microsoft Active Directory Deep Dive
Microsoft Active Directory Deep DiveMicrosoft Active Directory Deep Dive
Microsoft Active Directory Deep Dive
 
Getting Started with ThousandEyes Proof of Concepts
Getting Started with ThousandEyes Proof of ConceptsGetting Started with ThousandEyes Proof of Concepts
Getting Started with ThousandEyes Proof of Concepts
 
Adopting SD-WAN With Confidence: How To Assure and Troubleshoot Internet-base...
Adopting SD-WAN With Confidence: How To Assure and Troubleshoot Internet-base...Adopting SD-WAN With Confidence: How To Assure and Troubleshoot Internet-base...
Adopting SD-WAN With Confidence: How To Assure and Troubleshoot Internet-base...
 
[WhaTap DevOps Day] 세션 5 : 금융 Public 클라우드/ Devops 구축 여정
[WhaTap DevOps Day] 세션 5 : 금융 Public 클라우드/ Devops 구축 여정[WhaTap DevOps Day] 세션 5 : 금융 Public 클라우드/ Devops 구축 여정
[WhaTap DevOps Day] 세션 5 : 금융 Public 클라우드/ Devops 구축 여정
 
Introduction to ThousandEyes
Introduction to ThousandEyesIntroduction to ThousandEyes
Introduction to ThousandEyes
 
Troubleshooting Webex and Microsoft Teams with ThousandEyes
Troubleshooting Webex and Microsoft Teams with ThousandEyesTroubleshooting Webex and Microsoft Teams with ThousandEyes
Troubleshooting Webex and Microsoft Teams with ThousandEyes
 
Getting Demo & POV Ready
Getting Demo & POV ReadyGetting Demo & POV Ready
Getting Demo & POV Ready
 
emea_cisco_live_webinar_150623.pptx
emea_cisco_live_webinar_150623.pptxemea_cisco_live_webinar_150623.pptx
emea_cisco_live_webinar_150623.pptx
 
Introduction to ThousandEyes
Introduction to ThousandEyesIntroduction to ThousandEyes
Introduction to ThousandEyes
 
Getting Started with ThousandEyes Proof of Concepts
Getting Started with ThousandEyes Proof of ConceptsGetting Started with ThousandEyes Proof of Concepts
Getting Started with ThousandEyes Proof of Concepts
 
New ThousandEyes Product Features and Release Highlights: August 2022
New ThousandEyes Product Features and Release Highlights: August 2022New ThousandEyes Product Features and Release Highlights: August 2022
New ThousandEyes Product Features and Release Highlights: August 2022
 
AWS Direct Connect
AWS Direct ConnectAWS Direct Connect
AWS Direct Connect
 
K8s on AWS: Introducing Amazon EKS
K8s on AWS: Introducing Amazon EKSK8s on AWS: Introducing Amazon EKS
K8s on AWS: Introducing Amazon EKS
 
Application Modernization using the Strangler Pattern
Application Modernization using the Strangler PatternApplication Modernization using the Strangler Pattern
Application Modernization using the Strangler Pattern
 
Getting Started with ThousandEyes
Getting Started with ThousandEyesGetting Started with ThousandEyes
Getting Started with ThousandEyes
 
Introduction to ThousandEyes
Introduction to ThousandEyesIntroduction to ThousandEyes
Introduction to ThousandEyes
 
SaaS on AWS - ISV challenges
SaaS on AWS - ISV challengesSaaS on AWS - ISV challenges
SaaS on AWS - ISV challenges
 
AWS VPN Solutions (NET304) - AWS re:Invent 2018
AWS VPN Solutions (NET304) - AWS re:Invent 2018AWS VPN Solutions (NET304) - AWS re:Invent 2018
AWS VPN Solutions (NET304) - AWS re:Invent 2018
 

Similar to Realise True Business Value .pdf

0328apjcintrotothousandeyeswebinar-230328233735-4df10d7f.pdf
0328apjcintrotothousandeyeswebinar-230328233735-4df10d7f.pdf0328apjcintrotothousandeyeswebinar-230328233735-4df10d7f.pdf
0328apjcintrotothousandeyeswebinar-230328233735-4df10d7f.pdf
Saurabh Chauhan
 

Similar to Realise True Business Value .pdf (20)

Realize True Business Value With ThousandEyes
Realize True Business Value With ThousandEyesRealize True Business Value With ThousandEyes
Realize True Business Value With ThousandEyes
 
Realise True Business Value With ThousandEyes
Realise True Business Value With ThousandEyesRealise True Business Value With ThousandEyes
Realise True Business Value With ThousandEyes
 
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyesHow to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
 
a_partner_overview_to_thousandeyes__v1_2_en1.pptx
a_partner_overview_to_thousandeyes__v1_2_en1.pptxa_partner_overview_to_thousandeyes__v1_2_en1.pptx
a_partner_overview_to_thousandeyes__v1_2_en1.pptx
 
Introduction to ThousandEyes
Introduction to ThousandEyesIntroduction to ThousandEyes
Introduction to ThousandEyes
 
EMEA What is ThousandEyes? Webinar
EMEA What is ThousandEyes? WebinarEMEA What is ThousandEyes? Webinar
EMEA What is ThousandEyes? Webinar
 
roomos_webinar_280923_v2.pptx
roomos_webinar_280923_v2.pptxroomos_webinar_280923_v2.pptx
roomos_webinar_280923_v2.pptx
 
What is ThousandEyes Webinar
What is ThousandEyes WebinarWhat is ThousandEyes Webinar
What is ThousandEyes Webinar
 
Optimizing and Troubleshooting Digital Experience for a Hybrid Workforce
Optimizing and Troubleshooting Digital Experience for a Hybrid WorkforceOptimizing and Troubleshooting Digital Experience for a Hybrid Workforce
Optimizing and Troubleshooting Digital Experience for a Hybrid Workforce
 
EMEA Optimizing and Troubleshooting Digital Experience for a Hybrid Workforce
EMEA Optimizing and Troubleshooting Digital Experience for a Hybrid WorkforceEMEA Optimizing and Troubleshooting Digital Experience for a Hybrid Workforce
EMEA Optimizing and Troubleshooting Digital Experience for a Hybrid Workforce
 
06_08_emea_how_to_evaluate_rollout_and_operationalize_your_sdwan_projects_web...
06_08_emea_how_to_evaluate_rollout_and_operationalize_your_sdwan_projects_web...06_08_emea_how_to_evaluate_rollout_and_operationalize_your_sdwan_projects_web...
06_08_emea_how_to_evaluate_rollout_and_operationalize_your_sdwan_projects_web...
 
Introduction to ThousandEyes
Introduction to ThousandEyesIntroduction to ThousandEyes
Introduction to ThousandEyes
 
How to Evaluate, Rollout, and Operationalize Your SD-WAN Projects
How to Evaluate, Rollout, and Operationalize Your SD-WAN ProjectsHow to Evaluate, Rollout, and Operationalize Your SD-WAN Projects
How to Evaluate, Rollout, and Operationalize Your SD-WAN Projects
 
0328apjcintrotothousandeyeswebinar-230328233735-4df10d7f.pdf
0328apjcintrotothousandeyeswebinar-230328233735-4df10d7f.pdf0328apjcintrotothousandeyeswebinar-230328233735-4df10d7f.pdf
0328apjcintrotothousandeyeswebinar-230328233735-4df10d7f.pdf
 
Introduction To ThousandEyes
Introduction To ThousandEyesIntroduction To ThousandEyes
Introduction To ThousandEyes
 
Gaining Instant Insight Into Your Critical SaaS Apps With Collective Intellig...
Gaining Instant Insight Into Your Critical SaaS Apps With Collective Intellig...Gaining Instant Insight Into Your Critical SaaS Apps With Collective Intellig...
Gaining Instant Insight Into Your Critical SaaS Apps With Collective Intellig...
 
Cisco Powered Presentation - For Customers
Cisco Powered Presentation - For CustomersCisco Powered Presentation - For Customers
Cisco Powered Presentation - For Customers
 
Getting Started With ThousandEyes Proof of Concepts: End User Digital Experience
Getting Started With ThousandEyes Proof of Concepts: End User Digital ExperienceGetting Started With ThousandEyes Proof of Concepts: End User Digital Experience
Getting Started With ThousandEyes Proof of Concepts: End User Digital Experience
 
A Partner Overview to ThousandEyes - v1_1_ES.pptx
A Partner Overview to ThousandEyes - v1_1_ES.pptxA Partner Overview to ThousandEyes - v1_1_ES.pptx
A Partner Overview to ThousandEyes - v1_1_ES.pptx
 
SD-WAN_MoD.pptx for SD WAN networks connectivity
SD-WAN_MoD.pptx for SD WAN networks connectivitySD-WAN_MoD.pptx for SD WAN networks connectivity
SD-WAN_MoD.pptx for SD WAN networks connectivity
 

More from ThousandEyes

Enhancing Worker Digital Experience: A Hands-on Workshop for Partners
Enhancing Worker Digital Experience: A Hands-on Workshop for PartnersEnhancing Worker Digital Experience: A Hands-on Workshop for Partners
Enhancing Worker Digital Experience: A Hands-on Workshop for Partners
ThousandEyes
 
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyesHow to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
ThousandEyes
 

More from ThousandEyes (20)

How to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected WorkerHow to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected Worker
 
How to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected WorkerHow to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected Worker
 
How To Troubleshoot Collaboration Apps for the Modern Connected Worker
How To Troubleshoot Collaboration Apps for the Modern Connected WorkerHow To Troubleshoot Collaboration Apps for the Modern Connected Worker
How To Troubleshoot Collaboration Apps for the Modern Connected Worker
 
Enhancing Worker Digital Experience: A Hands-on Workshop for Partners
Enhancing Worker Digital Experience: A Hands-on Workshop for PartnersEnhancing Worker Digital Experience: A Hands-on Workshop for Partners
Enhancing Worker Digital Experience: A Hands-on Workshop for Partners
 
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyesHow to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
How to Effectively Monitor SD-WAN and SASE Environments with ThousandEyes
 
Assure Ecommerce and Retail Operations Uptime with ThousandEyes
Assure Ecommerce and Retail Operations Uptime with ThousandEyesAssure Ecommerce and Retail Operations Uptime with ThousandEyes
Assure Ecommerce and Retail Operations Uptime with ThousandEyes
 
New ThousandEyes Product Features and Release Highlights: March 2024
New ThousandEyes Product Features and Release Highlights: March 2024New ThousandEyes Product Features and Release Highlights: March 2024
New ThousandEyes Product Features and Release Highlights: March 2024
 
Outage Analysis: March 5th/6th 2024 Meta, Comcast, and LinkedIn
Outage Analysis: March 5th/6th 2024 Meta, Comcast, and LinkedInOutage Analysis: March 5th/6th 2024 Meta, Comcast, and LinkedIn
Outage Analysis: March 5th/6th 2024 Meta, Comcast, and LinkedIn
 
Assure Patient and Clinician Digital Experiences with ThousandEyes for Health...
Assure Patient and Clinician Digital Experiences with ThousandEyes for Health...Assure Patient and Clinician Digital Experiences with ThousandEyes for Health...
Assure Patient and Clinician Digital Experiences with ThousandEyes for Health...
 
AMER Introduction to ThousandEyes Webinar
AMER Introduction to ThousandEyes WebinarAMER Introduction to ThousandEyes Webinar
AMER Introduction to ThousandEyes Webinar
 
New ThousandEyes Product Features and Release Highlights: February 2024
New ThousandEyes Product Features and Release Highlights: February 2024New ThousandEyes Product Features and Release Highlights: February 2024
New ThousandEyes Product Features and Release Highlights: February 2024
 
The Top Outages of 2023: Analyses and Takeaways
The Top Outages of 2023: Analyses and TakeawaysThe Top Outages of 2023: Analyses and Takeaways
The Top Outages of 2023: Analyses and Takeaways
 
Enhancing SaaS Performance: A Hands-on Workshop for Partners
Enhancing SaaS Performance: A Hands-on Workshop for PartnersEnhancing SaaS Performance: A Hands-on Workshop for Partners
Enhancing SaaS Performance: A Hands-on Workshop for Partners
 
The Top Outages of 2023: Analysis and Takeaways
The Top Outages of 2023: Analysis and TakeawaysThe Top Outages of 2023: Analysis and Takeaways
The Top Outages of 2023: Analysis and Takeaways
 
The Top Outages of 2023: Analysis and Takeaways
The Top Outages of 2023: Analysis and TakeawaysThe Top Outages of 2023: Analysis and Takeaways
The Top Outages of 2023: Analysis and Takeaways
 
ThousandEyes Enterprise Digital Workshop - Spanish
ThousandEyes Enterprise Digital Workshop - SpanishThousandEyes Enterprise Digital Workshop - Spanish
ThousandEyes Enterprise Digital Workshop - Spanish
 
ThousandEyes Enterprise Digital Workshop - German
ThousandEyes Enterprise Digital Workshop - GermanThousandEyes Enterprise Digital Workshop - German
ThousandEyes Enterprise Digital Workshop - German
 
ThousandEyes Enterprise Digital Workshop
ThousandEyes Enterprise Digital WorkshopThousandEyes Enterprise Digital Workshop
ThousandEyes Enterprise Digital Workshop
 
Introduction to ThousandEyes and Meraki MX for Partners
Introduction to ThousandEyes and Meraki MX for PartnersIntroduction to ThousandEyes and Meraki MX for Partners
Introduction to ThousandEyes and Meraki MX for Partners
 
Level-up Your Cloud Visibility Into AWS With ThousandEyes
Level-up Your Cloud Visibility Into AWS With ThousandEyesLevel-up Your Cloud Visibility Into AWS With ThousandEyes
Level-up Your Cloud Visibility Into AWS With ThousandEyes
 

Recently uploaded

JustNaik Solution Deck (stage bus sector)
JustNaik Solution Deck (stage bus sector)JustNaik Solution Deck (stage bus sector)
JustNaik Solution Deck (stage bus sector)
Max Lee
 

Recently uploaded (20)

Facemoji Keyboard released its 2023 State of Emoji report, outlining the most...
Facemoji Keyboard released its 2023 State of Emoji report, outlining the most...Facemoji Keyboard released its 2023 State of Emoji report, outlining the most...
Facemoji Keyboard released its 2023 State of Emoji report, outlining the most...
 
A Comprehensive Appium Guide for Hybrid App Automation Testing.pdf
A Comprehensive Appium Guide for Hybrid App Automation Testing.pdfA Comprehensive Appium Guide for Hybrid App Automation Testing.pdf
A Comprehensive Appium Guide for Hybrid App Automation Testing.pdf
 
Studiovity film pre-production and screenwriting software
Studiovity film pre-production and screenwriting softwareStudiovity film pre-production and screenwriting software
Studiovity film pre-production and screenwriting software
 
JustNaik Solution Deck (stage bus sector)
JustNaik Solution Deck (stage bus sector)JustNaik Solution Deck (stage bus sector)
JustNaik Solution Deck (stage bus sector)
 
APVP,apvp apvp High quality supplier safe spot transport, 98% purity
APVP,apvp apvp High quality supplier safe spot transport, 98% purityAPVP,apvp apvp High quality supplier safe spot transport, 98% purity
APVP,apvp apvp High quality supplier safe spot transport, 98% purity
 
Implementing KPIs and Right Metrics for Agile Delivery Teams.pdf
Implementing KPIs and Right Metrics for Agile Delivery Teams.pdfImplementing KPIs and Right Metrics for Agile Delivery Teams.pdf
Implementing KPIs and Right Metrics for Agile Delivery Teams.pdf
 
how-to-download-files-safely-from-the-internet.pdf
how-to-download-files-safely-from-the-internet.pdfhow-to-download-files-safely-from-the-internet.pdf
how-to-download-files-safely-from-the-internet.pdf
 
A Guideline to Gorgias to to Re:amaze Data Migration
A Guideline to Gorgias to to Re:amaze Data MigrationA Guideline to Gorgias to to Re:amaze Data Migration
A Guideline to Gorgias to to Re:amaze Data Migration
 
WSO2Con2024 - WSO2's IAM Vision: Identity-Led Digital Transformation
WSO2Con2024 - WSO2's IAM Vision: Identity-Led Digital TransformationWSO2Con2024 - WSO2's IAM Vision: Identity-Led Digital Transformation
WSO2Con2024 - WSO2's IAM Vision: Identity-Led Digital Transformation
 
OpenChain @ LF Japan Executive Briefing - May 2024
OpenChain @ LF Japan Executive Briefing - May 2024OpenChain @ LF Japan Executive Briefing - May 2024
OpenChain @ LF Japan Executive Briefing - May 2024
 
A Python-based approach to data loading in TM1 - Using Airflow as an ETL for TM1
A Python-based approach to data loading in TM1 - Using Airflow as an ETL for TM1A Python-based approach to data loading in TM1 - Using Airflow as an ETL for TM1
A Python-based approach to data loading in TM1 - Using Airflow as an ETL for TM1
 
INGKA DIGITAL: Linked Metadata by Design
INGKA DIGITAL: Linked Metadata by DesignINGKA DIGITAL: Linked Metadata by Design
INGKA DIGITAL: Linked Metadata by Design
 
AI/ML Infra Meetup | ML explainability in Michelangelo
AI/ML Infra Meetup | ML explainability in MichelangeloAI/ML Infra Meetup | ML explainability in Michelangelo
AI/ML Infra Meetup | ML explainability in Michelangelo
 
StrimziCon 2024 - Transition to Apache Kafka on Kubernetes with Strimzi.pdf
StrimziCon 2024 - Transition to Apache Kafka on Kubernetes with Strimzi.pdfStrimziCon 2024 - Transition to Apache Kafka on Kubernetes with Strimzi.pdf
StrimziCon 2024 - Transition to Apache Kafka on Kubernetes with Strimzi.pdf
 
5 Reasons Driving Warehouse Management Systems Demand
5 Reasons Driving Warehouse Management Systems Demand5 Reasons Driving Warehouse Management Systems Demand
5 Reasons Driving Warehouse Management Systems Demand
 
CompTIA Security+ (Study Notes) for cs.pdf
CompTIA Security+ (Study Notes) for cs.pdfCompTIA Security+ (Study Notes) for cs.pdf
CompTIA Security+ (Study Notes) for cs.pdf
 
AI/ML Infra Meetup | Reducing Prefill for LLM Serving in RAG
AI/ML Infra Meetup | Reducing Prefill for LLM Serving in RAGAI/ML Infra Meetup | Reducing Prefill for LLM Serving in RAG
AI/ML Infra Meetup | Reducing Prefill for LLM Serving in RAG
 
IT Software Development Resume, Vaibhav jha 2024
IT Software Development Resume, Vaibhav jha 2024IT Software Development Resume, Vaibhav jha 2024
IT Software Development Resume, Vaibhav jha 2024
 
Top Mobile App Development Companies 2024
Top Mobile App Development Companies 2024Top Mobile App Development Companies 2024
Top Mobile App Development Companies 2024
 
What need to be mastered as AI-Powered Java Developers
What need to be mastered as AI-Powered Java DevelopersWhat need to be mastered as AI-Powered Java Developers
What need to be mastered as AI-Powered Java Developers
 

Realise True Business Value .pdf

  • 1. Realise True Business Value With ThousandEyes Monitoring for SaaS Environments Chris Wortt, Channel Sales Specialist Tilen Savnik, Technical Solutions Architect © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential 1
  • 2. 2 © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential Featured Speakers Tilen Savnik Technical Solutions Specialist Chris Wortt Channel Sales Specialist
  • 3. Before we begin 3 • If you have any questions, please type them in the Questions window. • If you have any audio problems, please chat us for help. • A recording of this presentation will be sent to you in a few days. © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
  • 4. 4 © 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes Hybrid Workers 58% Of workers will work 8 or more days each month from home Modern App Architectures 35% Increase in spending in public cloud during 2022 SaaS Adoption Cloud-ready Networks $25 BN Increase in spending on SaaS in 2022 vs 2021 38% Increase in spending on SD-WAN technologies 2022 vs 2019 The New Enterprise Reality © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
  • 5. 5 © 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes The Perfect Storm… Cloud is the new datacenter Home is the new office SaaS is the new app stack INTERNET IS THE NEW NETWORK 5 © 1992–2021 Cisco Systems, Inc. All rights reserved. @ThousandEyes © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
  • 6. 6 © 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes Enterprises are struggling to understand and improve user experience for SaaS Apps where traditional instrumentation does not work SaaS is the new application stack Increasingly complex service-oriented app architectures with API-heavy workflows built in the public cloud aren’t favorable for legacy monitoring techniques How do I observe the distributed landscape? How do I observe assets and infrastructure I do not control? Cloud is the new datacenter How do I gain visibility into work from home / anywhere of user digital experience Home is the new office! Our customers are on a journey and losing control over the apps, network, infrastructure With Cloud, SaaS and an increasingly remote workforce enterprises heavily rely on a best effort public Internet that is fragile, constantly changing and has no SLA How do I deliver great digital experience over a constantly changing network and has no SLA? Internet is the new network © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
  • 7. 7 © 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes Amazon web services Seattle, WA VDI Chicago, IL BYOD Corp Device Remove the blind spots from the digital supply chain Digital experiences are only getting more complex Seattle, WA Paris, France VDI Chicago, IL BYOD Wireless Network Wireless Gateway Corp Device DNS VPN Mobile Networks Local ISP Cloud Proxy SWG Direct Connect ISP Transit Providers SaaS Onramp Cloud Providers Datacenter Infrastructure Amazon web services kubernetes Serverles s Azure Docke r IBM © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
  • 8. 8 © 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes Where is it hosted? • Public Cloud vs Private Cloud How is it delivered? • CDN Flavors (covered under Digital Experience) • CDN Providers: Akamai, Incapsula, Cloudflare, Fastly, CloudFront … How do I reach the application? • Backhaul vs. Split-tunnel All SaaS Applications are NOT Equal © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
  • 9. 9 © 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes Microsoft 365 Overview © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
  • 10. 10 © 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes Example: Outlook vs SharePoint © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
  • 11. 11 © 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes No Steady State in the Cloud!! Differences between O365 Apps Outlook Sharepoint Online
  • 12. 12 © 1992–2022 Cisco Systems, Inc. All rights reserved. @ThousandEyes SaaS Application Microsoft ”Café” CDN, some content cached on edge servers Microsoft “Café” CDN, but all content comes from origin servers Private Data Centers, AWS, Google Cloud Private Data Centers, Private CDN Private Data Centers, Private CDN Google Cloud, Google CDN AWS, Amazon Cloudfront AWS SaaS Delivery Architecture Round-Up Delivery Architecture Outlook Sharepoint Salesforce Webex Box G Suite Slack Jira (Atlassian) © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
  • 13. 13 © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential Move to Cloud / SaaS – e.g. Exchange to Microsoft 365 Customers complaining of User Experience – long triage times, difficult to find route cause and increasing support tickets!! ThousandEyes delivered visibility of the User Journey Enabled the partner to differentiate by providing SLA’s around Route Cause (max of 10 mins) Increased customer satisfaction, retention and upsell opportunity, Higher Margin contracts Why a Microsoft Global Systems Integrator invested in ThousandEyes?
  • 14. Demo 14 © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
  • 15. The Total Economic Impact of using Cisco ThousandEyes Monitoring 173% ROI <6 Month payback period >50% Productivity boost for ITOps and NetOps teams 6.9% Boost in hourly productivity for remote, non-customer- facing employees 50-80% Reduction of MTTI for P1 and P2 incidents impacting remote workers 5.5% Increase in hourly revenue productivity for remote revenue-generating employees This document is an abridged version of a study commissioned by Cisco ThousandEyes: The Total Economic Impact™ of Cisco ThousandEyes End User Monitoring, August 2022.
  • 16. 16 © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Call to Action Easily identify technologies and services your customer is using now so you don’t have to ask the question Proof Of Value Offer your customer a PoV/PoC – partners with WebEx access can access the automated version of this on Webex te_tc@webex.bot ThousandEyes Sales Playbook Reach out to your ThousandEyes account manager to request a Sales Playbook with all the asset’s you need to talk with your customer ThousandEyes Pricing Tool Offer indicative pricing based on the 5 most common use cases ThousandEyes Domain Generator Total Cost of Ownership Report Share the Forrester Research report which illustrates the business benefits to your customers. This is relevant to Decision Makers / Influencers and Executives. Sales Support Contact your ThousandEyes Account Manager – Once you have a customer interested, we will support you with a successful close
  • 17. ThousandEyes Partner Social Media 17 © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential SalesConnect Hub Resources One Platform, Infinite Possibilities Solution Primer Automator Tool Pricing Collateral pack ASK ThousandEyes Channel (EMEA) Pricing Tool Quick start to Proof of Value Twitter LinkedIn
  • 18. Don’t Let the Internet Be Your Blind Spot ThousandEyes delivers visibility from switch to SaaS and everything in between—so you can deliver flawless digital experiences. 18 © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential
  • 19. 19 © 2022 Cisco Systems, Inc. and/or its affiliates. All rights reserved.