Frank B. Soldano III is seeking a position that leverages his abilities in accounting, management, customer service, sales, and operations. He has over 15 years of relevant professional experience, including roles in accounting, management, sales, and customer service at companies such as Raytheon, Wayfair, Auto Europe, Citizens Bank, and Enterprise Rent-A-Car. He is currently a third year electrical apprentice and brings strong communication, problem solving, and leadership skills to any role.

1. Frank B. Soldano III
…Energetic…Dedicated…Dependable…
207-409-4476 19 Mt. Washington St.
frankbsoldanoiii@yahoo.com Everett, MA 02149
Business Professional
Accounting ~ Management ~ Customer Service ~ Sales ~ Operations
Disciplined and motivated self-starter who’s earned a reputation for being proficient, hardworking and reliable.
Experience that encompasses Accounting, Management, Employee Development, Quality Assurance, Sales, Service and
Operations. Exceptional communication and strong interpersonal skills make me an effective team player with different
clients and staffs across various departments and job levels. Performs and manages multiple tasks, both simple and
challenging, effectively with little supervision. Focused professional actively seeking a role to leverage key abilities in
both an individual and team atmosphere. Seeking a position for growth from within.
Excellent Customer Service Skills * Innovative Problem Solving * Team Leadership * Oral & Written Communications
*Sales * Web-based Services * Account Management * Financial Reporting * Currency Conversions * Freight Delivery*
Business Development* Production Control
Professional Experience
Raytheon 2016-Present
Plan Production Control Specialist Andover, MA
♦ Provide manufacturing floor support.
♦ Provide support in material flow, planning/execution, and tactical production/operations support.
♦ Operate in multiple shop floor and MRP related systems.
♦ Ensure alignment between material position and production capability/schedule.
♦ Obtain security clearance.
♦ Demonstrate strong interpersonal and communication skills (oral and written).
♦ Demonstrate lean experience.
♦ Work across business areas and interface at all levels of organization.
♦ Motivate and influence across functional groups.
Wayfair 2015-2016
Business Account Manager Boston, MA
♦ Develop new business by engaging and enrolling prospective customers into the program via phone and email
outreach.
♦ Grow book of business by establishing and maintaining deep relationships with accounts through pre-generated
leads.
♦ Act as key point of contact for all account purchase needs.
♦ Provide top-tier sales and service support to all customers.
♦ Meet and exceed sales goals.
♦ Develop expertise in product offerings and stay up-to-date on industry knowledge.
♦ Manage large workload effectively both independently and in cross functional team environment.
♦ Track all metrics and analyze performance data.
Tier 2 Specialized Sales and Service Consultant
♦ Handle inbound inquiries related to material problems damage, defect, missing parts and returns for large parcel
deliveries.
♦ Reduce Wayfair’s financial exposure for these issues by identifying and implementing cost effective solutions.
♦ Drive customer satisfaction by owning each issue through resolution.
♦ Maintain consistent high level of metrics to ensure the strong levels of customer satisfaction and business
performance.
♦ Provide actionable feedback regarding customer experience throughout the ordering and fulfillment process.
♦ Daily use of project tracker and adherence to performance metrics.
♦ Manage large workload effectively both independently and in cross functional team environment.

2. Frank B. Soldano III
…Energetic…Dedicated…Dependable…
207-409-4476 19 Mt. Washington St.
frankbsoldanoiii@yahoo.com Everett, MA 02149
Sales and Service Consultant
♦ Turn inbound inquiries and requests into sales when appropriate by providing the customer with the information
they need to make a buying decision or helping them find the right product for their need.
♦ Work with the customer to resolve any purchase, payment, delivery or product related issues that may arise from
the order fulfillment process.
♦ Solve problems related to customer’s purchases by dealing with external suppliers, logistics partners and internal
Wayfair departments such as Supplier Operations, Freight and Finance.
♦ Maintain consistent high level of metrics to ensure the strong levels of customer satisfaction and business
performance.
♦ Project a professional company image through phone and email interactions.
♦ Independently diagnose and resolve issues to ensure customer satisfaction and prevent future order issues.
♦ Collect and share customer feedback with carriers, suppliers, and internal partners in order to drive technology
and process improvements that enhance the customer experience.
♦ Exceed customer expectations of what good customer service is by providing World class customer service.
♦ Make sure our customers are happy and want to come back to shop again in the future.
Warehouse Delivery Coordinator
♦ Assist the Westborough Delivery Agent by decreasing unscheduled orders by 90% over a 6 week period.
♦ Manage delivery scheduling functions for the Westborough warehouse via the Wayfair Extranet.
♦ Utilize system information in to identify deliverable orders.
♦ Answer inbound calls to schedule deliveries for customers.
♦ Call customers to schedule deliveries, monitor daily routes and manage issues if they arise.
♦ Work closely with other schedulers, Freight, and the warehouse to maximize routes.
♦ Work closely with receiving and inventory specialists on reschedules and product availability.
Auto Europe 2013-2015
Pricing Analyst and Account Specialist Portland, ME
♦ Answer incoming calls regarding new, existing and past car rental reservations.
♦ Make outbound calls to clients, travel agents and suppliers regarding car rental reservations.
♦ Assist with last minute car rental confirmations and emergency roadside replacements.
♦ Answer emails from clients in between calls from our website.
♦ Troubleshoot European GPS and Portable WIFI units with clients who are traveling overseas.
♦ Match competitor pricing on the spot to avoid reservation cancellation.
♦ Resolve billing discrepancies for clients after their car rental has been completed.
♦ Conduct currency conversions.
♦ Work directly with the CEO to guarantee high-end vehicles for International VIP travel agents and clients.
♦ Work a rotating 24/7 schedule to accommodate the time difference for clients around the world.
♦ Price shop competitors in the industry to guarantee our clients the best rates.
♦ Create pricing spreadsheets and upload our new rates to our website and internal reservations system.
♦ Assist with new hire phone and computer system training.
Embarq Local Telephone Division, Fortune 500 2006-2007
Sales Service Solution Representative Maitland, FL
♦ Work in a new division of the company for our most valued customers called Developer Markets.
♦ Speak in new hire classes to answer questions about the responsibilities of a Sales Solutions Representative.
♦ Reach personal and company sales goals, achieved above 140% of quota monthly and quarterly.
♦ Handle requests from new and current customers on installation, billing, or changes to current services.
♦ Investigate and resolve disputes, complaints and inquiries regarding customer service.

3. Frank B. Soldano III
…Energetic…Dedicated…Dependable…
207-409-4476 19 Mt. Washington St.
frankbsoldanoiii@yahoo.com Everett, MA 02149
Citizens Bank 2005-2006
Personal Banker Medford, MA
♦ Provide a high level of customer service while reaching personal and branch sales goals on a quarterly basis.
♦ Open new checking and savings and like accounts for customers while cross-selling them into other products.
♦ Help customers reach financial goals such as owning a home or saving for retirement.
♦ Participate in branch sales and marketing efforts to increase and improve business.
♦ Reach personal sales goals, as well as, branch sales goals on a quarterly basis.
Enterprise Rent-A-Car 2002-2005
Manager, Rental Salem, MA
♦ Manage employees to provide a high level of customer service required by Enterprise.
♦ Supervise, mentor, train, evaluate and develop staff.
♦ Develop and participate in branch sales and marketing efforts to increase and improve business.
♦ Manage branch receivables, review reports, financial statements and billing.
Metropolitan Life Insurance Companies, Fortune 500 2000-2002
Accountant, Insurance Accounting and Reporting Boston, MA
♦ Prepare and review Schedule T and State page 21tax form for tax department.
♦ Prepare, review and enter Expense and Premium tax accrual entries into the general ledger.
♦ Update financial reporting systems and reconciled the data into a new general ledger software.
♦ Monitor a Payable-Receivable account between parent company and subsidiary by subaccounts.
♦ Manage quarterly accounting procedures for Reinsurance Company and produced cash receipts.
Other Experience
Soldano Electric 2009-Present
Electrical Apprentice Third Year Everett, MA
♦ Responsible for Residential wiring of receptacles, lights, fans, and data systems.
♦ Manage materials, equipment and fabricate for field installation.
♦ Provide new and existing dwelling service and trouble-shooting.
♦ Review and interpret blueprints and specifications then coordinate between crafts.
♦ Install conduits, fasten supported devices, modules and control wiring.
♦ Install outlet boxes, conductors, fixtures, control devices, circuit breakers, fuses and fire alarms.
Magic Kingdom, Fortune 500 2007-2009
Electrical Apprentice Second Year Orlando, FL
♦ Responsible for Commercial wiring of receptacles, lights, fans, disconnects and conduits.
♦ Manage materials, equipment and fabricated for field installation.
♦ Trench ditches for direct burial, ground electrode systems, conduct service and trouble-shooting.
♦ Install PVC rigid conduit and construct underground raceway systems.
♦ Review and interpret blueprints and specifications then coordinate between crafts.
♦ Install conduits, fasten support devices, modules and control wiring.
♦ Install outlet boxes, conductors, fixtures, control devices, circuit breakers, fuses and fire alarms.

4. Frank B. Soldano III
…Energetic…Dedicated…Dependable…
207-409-4476 19 Mt. Washington St.
frankbsoldanoiii@yahoo.com Everett, MA 02149
Education & Technical Skills
Suffolk University: Boston, MA 1999
Bachelor of Science in Business Administration Accounting
Memberships: Suffolk University Ice Hockey
Eastern Regional Ice Hockey Referee School 1 of 20 Selected
Burlington, VT 13 years/Level 3 Official
Northeast Regional Electrical School
Wakefield, MA 2.5 years/365hours
Central Florida Electrical Joint Apprenticeship and Training Committee
Winter Park, FL 1 year/160 hours
MS Dos, MS Windows, MS Office, MS Word, MS Excel, MS Outlook, Lotus Notes, Lotus 123, Millennium, Focus
Report Writing Tool 6.2, PC Link 32, Peachtree, Quicken, Solomon IV, Check Plus 32, IBM AS 400 Client Access, and
experience with Web programs, PeopleSoft, AccPac, Oracle, CCH online, ARMS, RALPH, MS01, Touchpoint, and
Vector Research, CHAOS reservation system, Web Quote ID , OP Calls , Drop fee software, IATA Reporting, Voucher
Lookup, Greenway, XE Converter, Flight Stats, Google Translate, ADP Portal Integration, Red shield Identity
Verification, Order Wizard, Cisco Finesse, Photoshop, Ultipro, Salesforce.
♦ OSHA-10 Construction ♦ 7600 Disaster Site Worker ♦ Heart-saver First-Aid

5. Frank B. Soldano III
…Energetic…Dedicated…Dependable…
207-409-4476 19 Mt. Washington St.
frankbsoldanoiii@yahoo.com Everett, MA 02149
References
Wayfair
Ms. Shannon K. Reidy (857) 498-3272
Director B2B Sales
Mr. Stephen Barbuto (617) 880-8373
Manager B2B Program
Ms. Kristie Pollard (518) 364-3245
Manager I
Mr. Carmine Masiello (857) 526-1305
Manager I
Mr. Rick McNair (617) 652-6485
Accounts Receivable Associate
Auto Europe
Mr. Kirk Larkin (207) 939-2801
Vice President
Mr. Robert Ardino
Supervisor (914) 837-9720
Soldano Electric
Mr. Nicholas Soldano (617) 270-7422
Owner / Master Electrician
Embarq Local Telephone
Mr. Mark DeThomas (407) 792-8707
Manager
Mr. Ivan Puig
Employee Development (407) 792-9645
Citizens Bank
Ms. Suzanne Mahoney (781) 648-0885
Branch Manager
Enterprise Rent-A-Car
Mr. Richard J. Tuson (978) 314-7630
Assistant Branch Manager

6. Frank B. Soldano III
…Energetic…Dedicated…Dependable…
207-409-4476 19 Mt. Washington St.
frankbsoldanoiii@yahoo.com Everett, MA 02149

7. Frank B. Soldano III
…Energetic…Dedicated…Dependable…
207-409-4476 19 Mt. Washington St.
frankbsoldanoiii@yahoo.com Everett, MA 02149