This document contains a summary of Phillip J. Doughty's professional experience and education. It lists his contact information, educational background which includes a Bachelor's degree in Recording Industry from Middle Tennessee State University, and extensive professional experience in sales, sales management, marketing, and customer service for companies in the electronics and telecommunications industries. His roles included Account Manager, Sales Manager, Sales Training Manager, and he exceeded sales goals in all positions.

1. Phillip J. Doughty
Contact Info:
Email: Phillipjdoughty@gmail.com
Phone: (706) 372 – 7621
1308 Coventry Ct.
Gainesville, GA 30504
EDUCATION:
May 2002 South Forsyth High School, Cumming, GA
August 2002 Columbus State University, Columbus, GA -
Majoring in
Business Administration
August 2003 Georgia Perimeter College, Lawrenceville, GA
- cont. Major in Business Administration
May 2013 Middle Tennessee State University,
Murfreesboro, TN - Bachelor’s of Science in
the Recording Industry with a concentration in
Production Technology and a Minor in
Entertainment Technology.

2. PROFESSIONAL EXPERIENCE:
June 2013 – June 2015 Global Electronic Services Buford, GA
June 2014 – June 2015 Sales Training/Quality Assurance/Sales
Manager
· Responsible for managing all B2B sales aspects of 20
Account Managers including training, residual education, sales
process, key performance indicators, action plans, metrics,
coaching, and motivation.
· Responsible for achieving at least $1.25 - $1.5 million in
repair sales each month.
· Grew sales revenue from $1 million a month to $1.5 million
a month in a 6 month period.
· Handled escalated calls and customers both via phone calls
and in-person meetings.
· Prepared and analyzed sales and performance data from SAP
database queries to show where sales growth would be strongest
and most beneficial.
· Tasked with devising and implementing various sales
strategies across multiple geographic regions and industries.
· Responsible for developing product knowledge of industrial
electronics, motors, and hydraulic equipment and educating both
sales staff and customers on repair capabilities and solutions.
· Provided tours and technical information of the industrial
repair facility to current and prospective customers.

3. · Travelled and presented company information and technical
prowess to current and prospective distributors at conventions
across the country.
· Performed client trainings with various Distributors to help
train them in pursuing industrial repairs for their company and
increasing gross profit by 20-30%.
· Visited end user manufacturing facilities to consult on
industrial repair projects and quotations or gain new business.
· Tasked with conflict resolution of unsatisfied customers.
· Developed marketing campaigns for Social Media platforms
like Facebook, Twitter, LinkedIn, Google+, YouTube, and
Instagram.
· Created audio/visual presentations for training of sales force
and customers via use of ProTools, Final Cut Pro, & Apple
Motion 5.
· Created all marketing emails and correspondence including
recorded hold messages for phone systems, all targeting specific
customer demographics and industries to increase inbound
customer traffic and sales.
· Learned various computer systems like SAP, CRM, & Excel
spreadsheets and trained all sales force on how to use them and
use the best, most efficient practices.
· Maintained all production metrics of more than 20 Account
Managers to meet all production goals for each day, week, or
month.
· Attended seminars and training sessions for the company to
further train sales force and/or technicians in electronic, motor,
and hydraulic repair.
· Responsible for hiring employees throughout several
departments; sales, administration, customer service, management,
& marketing.

4. June 2013 – June 2014 Account Manager
· Tasked with soliciting industrial repair services and sale of
new and refurbished industrial equipment via business-to-business
calls.
· Responsible for acquisition, care, and maintenance of over
700 customers, distributors and prospective clients.
· Resolved warranty issues with repair services as well as
recovered lost accounts.
· On-Call 24hrs a day to assist with emergency repair services
and customer requests.
· Consistently able to complete 80-100 outbound calls a day.
· Gained essential knowledge of industrial machinery and
repair.
· Helped prospective clients tour the facility.
· Exceeded sales goals set each month.
Address: 5325 Palmero Ct. Buford, GA 30518 Phone: 770-
965-9294
May 2010 - June 2013 Telenet Marketing Solutions Bogart,
GA
(Seasonal) Tele-Service Representative
· Performed business-to-business marketing on behalf of
Hewlett Packard for IT departments of enterprise level companies.
· Provided IT knowledge and customer service to businesses
expanding their technology centers.
· Responsible for progressing sales to fruition.

5. · Maintained relationships with current customers
· Responsible for creating briefs for administrative
communication
· Exceeded goals set each month for all programs and helped
train newer employees
Address: XXXX New Jimmy Daniel Rd. Bogart, GA Phone: XXX-
XXX-XXXX
October 2005 - Dec. 2010 DialAmerica Marketing Inc., Athens,
GA
Sales Manager
· Responsible for training new employees in proper selling
techniques, scripting, objection handling and customer service
· Created and provided performance metrics for all direct
employees
· Met or exceed sales goals on a weekly basis
· Created training seminars for each program sold by Affinion
Group.
· Maintained quarterly production goals
. Held the Senior Sales Manager position and was responsible
for training new managers in their duties.
. Gained a large knowledge of customer service and
interpersonal experience.
. Gained lots of management experience.
Address: 2411 JeffersonRd. Suite #1 Athens, GA Phone: (706) 552-2000

6. October 2003 - May 2004 BOSE Inc., Lawrenceville, GA
Sales Representative
· Provided quality service to customers
· Promoted and supported all policy and program
implementations to current and new employees
· Maintained a high level of service standards to guests and
fellow employees
. Responsible for demonstrating all BOSE products and
providing accurate and detailed information regarding all speaker
systems performance specifications
. Met or exceeded all sales goals set each month.
. Gained a valuable understanding of free-standing and home
theatre systems.
Address: Discover Mills Mall Lawrenceville, GA Phone: Unknown
REFERENCES:
Professional
Jason Pool - Manager at BOSE during employment - (770) 712 - 7995
Ed Smith - Manager at Dial America - (706) 552 - 2000
Eric Lyles - Manager at Telenet Marketing Solutions - (706) 892 - 8008
Educational

7. Matt Foglia - MTSU Professor - Digital Audio Technology/Recording
Studio Techniques - (917) - 696 -9160
matt.foglia@mtsu.edu
Marilyn Wood - MTSU Professor - Musicianship/ Advanced
Musicianship for Engineers - marilyn.wood@mtsu.edu