Spaghetti Diagrams are not referring to pasta, spaghetti, or something Italian. It is a tool that is used in lean to graphically and physically illustrate wasted flow and motion. This presentation offers the basics of creating and using Spaghetti Diagrams to reduce waste and improve processes
Results-oriented Client Support Supervisor with diverse background in Management and Customer Service. Dedicated to providing excellent Customer Service and making operational and procedural improvements.
1. La Cresha Clark
24884 Walnut Street #208, Newhall Ca. 91321 ~(661) 510-5108~ coachcree@gmail.com
Profile Highly motivated, reliable professional seeking a responsible position in an established company
where my work ethic and dedication will make an immediate contribution to the success of the
organization.
Skills Summary
◆ Dedicated Team Player
◆ Highly Efficient
◆ Responsible and Reliable
◆ Exceptional
Communication skills
◆ MS Office
◆ Internet/Web Savvy
◆ Type 50wpm
◆ Strong Data Entry
/10-key by touch
◆ Detail Oriented
◆ Excellent Phone Skills
◆ High Volume Call Support
◆ Excellent Coordination
skills
Experience
AEROTEK-LONG TERM ASSIGNMENT/ MEDTRONIC 08/13-8/15
QUALITY CONTROL SPECIALIST
♦ Identify device complaints and returns resulting in statistical signal according to department
procedures
♦ Analyze Service Notifications data in SAP complaint handling database
♦ Analyze assigned devices for Service Notification review monthly
♦ Report failure analysis results
♦ Submit assessment of the SVN Review Statistical Signal results for review
♦ Assist in resolving quality and reliability issues
♦ Miscellaneous duties assisting quality systems department
♦ General clerical duties and projects as assigned
BANK OF AMERICA- WORK OUT SPECIALIST 09/05-03/13
Provide exceptional Client Service Support including duties as follows:
◆ Extensive inter-departmental correspondence in addition to daily communication with customers,
bankruptcy attorneys, lawyers and court personnel related to individual loan status and
modification process/gather and compile all necessary information and documentation
◆ Coordinate with all parties involved throughout modification process including counseling on
options, assisting with all paperwork, processing workout applications, and following through daily
for progress updates and verification
◆ Daily calendar management to maintain timeline in accordance with important dates related to
modification or sales process
◆ Create payment contracts for clients/assist clients with payment arrangements based on company
guidelines/assist with debt counseling and workout plans for mortgage clients
◆ Assist with the training of new collections and modification agents/ mentoring new team members
◆ Daily clerical duties including data entry and file maintenance
SBC/AT&T- CUSTOMER SERVICE ASSOCIATE 11/99-07/05
Provide exceptional customer service including duties as follows:
2. La Cresha Clark Résumé, Page 2
♦ Responsible for responding to high volume of inbound calls daily
♦ Provide excellent customer service and assist with account concerns including payments, upgrades,
light technical support and explaining account details
♦ Responsible for pushing sales promoting new offers and package deals
♦ Updating account information daily, extensive data entry and clerical duties
♦ Assist in training and mentoring of new customer service associates
♦ Research part number and product locations in customized system
Education____________________________________________________________________
College of the Canyons, A.A., Humanities-1997
University of Evansville, Sociology-1996