This resume summarizes the experience of a customer service professional with over 9 years of experience in customer service roles. They have experience in call centers, banking, real estate, and retail. Their skills include call center operations, customer service procedures, problem solving, data integrity, and being bilingual in English and Spanish. Their education includes pursuing a Bachelor's degree in Business Administration with an accounting focus.
Administrative professional with strong analytical and critical thinking skills
Identified and resolved service related issues
Extensive sales and customer service experience
Call center expertise, handling up to 120 calls per day
Interviewed, hired, managed and coached up to 15 staff members
Administrative professional with strong analytical and critical thinking skills
Identified and resolved service related issues
Extensive sales and customer service experience
Call center expertise, handling up to 120 calls per day
Interviewed, hired, managed and coached up to 15 staff members
How Leading Financial Services Organizations Gain Competitive Edge With Inter...ibi
This presentation summarizes how leading financial services organizations have become more competitive by delivering interactive analytics to their customers.
How Rodan + Fields Is Poised For Growth At Home And AbroadLydia Harp
About Rodan & Fields, LLC
Rodan + Fields® is a direct selling skincare company founded by Dr. Katie Rodan and Dr. Kathy Fields, world-renowned dermatologists and creators of Proactiv® Solution. Rodan + Fields specializes in marketing clinically-proven skincare products with a unique business model that empowers people to become their own bosses and potentially earn substantial incomes with their growing organizations. With triple digit growth in revenues and consultants, groundbreaking product introductions and industry recognition, Rodan + Fields is a fun, fast-paced and exciting company with corporate offices located in the heart of San Francisco. https://lydiaharp.myrandf.com/
Ebimah Jah, a real estate broker based in the United Kingdom, gives some important information on the state of the luxury real estate market in the UK following Brexit.
A dedicated, results-oriented business professional that is capable of managing multiple projects at once. Great ability to communicate clearly and concisely. Great ability to establish and maintain effective relationships with clients, employees and management. Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. Expertise in handling escalated situations. Resolve complaints and concerns at first point of contact. Great listening skills, very dependable, reliable and organized. Works well independently, or as part of a team and always lead by example: excellent team leadership and supervision skills.
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptxmy Pandit
Explore the world of the Taurus zodiac sign. Learn about their stability, determination, and appreciation for beauty. Discover how Taureans' grounded nature and hardworking mindset define their unique personality.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
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What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
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India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...Kumar Satyam
According to TechSci Research report, “India Orthopedic Devices Market -Industry Size, Share, Trends, Competition Forecast & Opportunities, 2030”, the India Orthopedic Devices Market stood at USD 1,280.54 Million in 2024 and is anticipated to grow with a CAGR of 7.84% in the forecast period, 2026-2030F. The India Orthopedic Devices Market is being driven by several factors. The most prominent ones include an increase in the elderly population, who are more prone to orthopedic conditions such as osteoporosis and arthritis. Moreover, the rise in sports injuries and road accidents are also contributing to the demand for orthopedic devices. Advances in technology and the introduction of innovative implants and prosthetics have further propelled the market growth. Additionally, government initiatives aimed at improving healthcare infrastructure and the increasing prevalence of lifestyle diseases have led to an upward trend in orthopedic surgeries, thereby fueling the market demand for these devices.
India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...
Actualizado 2015
1. ILUSION
MILLES
11045 SW 6th Street. Miami, FL 33174
(786) 509-1501 - ILU2532@OUTLOOK.COM
Professional Summary
Customer-oriented and successful at troubleshooting and handling customer support issues in a timely
manner. I am an energetic customer service representative with strong time management skills who thrives in a
fast-paced, dynamic environment. Dedicated and passionate who provides exceptional customer service through
active listening and problem solving.
I am a Customer Service Professional highly skilled in call center management, training, recruiting, service
solutions, and innovative marketing concepts and also with more than 9 years of professional customer service and
leadership experience. Over all I am a Call Center Representative with expertise providing customer support in
high call volume environments and exceptional computer aptitude and telephone etiquette.
Skills
Skilled in call center operations
Multi-line phone operation proficiency
Exceptional workflow management
Adheres to customer service procedures
Committed to maintaining
data integrity
Strong problem solving aptitude
Persuasive speaker
Customer service award
Account development
Strong conflict resolution skill
Fluent in Spanish and English
Goal-oriented
Positive and friendly
Self-motivated
Highly competitive
Networking skills
Territory management
Customer service
Interpersonal skills
Researched sales leads
Excellent work ethic
Strong interpersonal skills
Proficient in a variety of Sales system
like BOCRIS, CRM,RNS, ISTORE
and SYSTEM X
Able to type 60 WPM
Exceptional time management
skills Detail-oriented
Detail-oriented
Work History
Mercantil CommerceBank 06/2015 to 08/2015
Quality Assurance Specialist (temporary)
Coordinate with CBI Officer, Account Officers and CBI Representatives in regards to
compliance and BSA requirements such as: KYC, BSA Inquiries, and Enhanced Annual
Review EAR.
Assist the CBI Officer in analyzing and preparing the following: KYC, BSA Inquiries and
Enhanced Annual Review, EAR.
2. Interact with CBI customers in regards to KYC, BSA Inquiry, Enhanced Annual Review
EAR and any other request that may arise. Mercantil Commercebank.
Coordinate and interact with other areas of Mercantil Commercebank, especially
Customer Service and Compliance Department.
Manage CBI’s accounts in order to comply with specific federal regulations for such
international clients such as: Customer Due Diligence CDD, KYC, BSA Inquiry,
Enhanced Due Diligences EDD and Enhanced Annual Review EAR.
Manage and update CBI’s Enhanced Annual Review EAR Log to keep the records and
the status of each EAR Write Up.
Prepare Enhanced Annual Review EAR required by MCB policies and procedures.
Execute Research on negative press for the customer, owners, and directors.
Prepare Flow of Funds and Organizational Chart of the customers when required.
Contact customers when necessary to request information, supporting documentation and
follow up until documentation is received.
Provide information to the CBI’s staff regarding the status of EAR, KYC and or BSA
Inquiry that is being handled.
Follow up the exceptions made with the authorization of the CBI Manager for EAR, KYC
and or BSA Inquiry.
Determine if an account requires an Enhanced Due Diligence or an Enhanced Annual
Review, according to Mercantil Commercebank policies.
Keep informed about CIP requirements, Compliance and BSA matters as required.
To identify, evaluate, monitor and make any recommendation deemed necessary to their
respective Risk Management Committee in order to assess, reduce, eliminate or control
any current or prospective risks to earnings or capital arising from violations of, or
nonconformance with, laws, rules regulations, prescribed practices, internal policies and
procedures or ethical standards.
Other duties as required like closer of an account at the moment.
Betmor International Consulting Inc. 07/20011 to Present
Credit Analyst
Provide customer service and develops relationships with internal/external customers
and suppliers.
personally visits customers, credit meetings, and bankruptcy proceedings if necessary.
Responsible for an average of 100-200 active customers.
Analyze credit data and financial statements to determine the of risk involved in
extending credit or lending money.
3. ) Evaluate customer records and recommend payment plans based on earnings,
savings data, payment history, and purchase activity. degree
Complete loan applications, including credit analysis and summaries of loan requests,
and submit to loan committees for approval.
Generate financial ratios, using computer programs, to evaluate customers'
financial status.
Review individual or commercial customer files to identify and select delinquent accounts
for collection.
Negotiate customer disputes to resolution and documents root cause.
Participate in major department projects and take an active role in cross-functional
teams to assist in driving quality improvements, processes, and initiatives
WellsFargo Bank
Teller then promoted to 07/2013 TO 12/2014
Personal Banker 12/2013 to 04/2014
Offering and selling financial products and services (i.e. Credit Cards, CD's IRA's, Loans) to both consumer and small business customers.
Establish, develop, retain, and deepen long-term relationships with current and potential customers in the community.
Meet sales and customer delight goals by proactively meeting and greeting customers’ quickly identifying needs as they enter the store.
Perform tasks such as opening deposit accounts, taking loan applications, handling customer service requests, etc.
Support other sales associates as needed. Perform senior teller functions when assigned to in-store locations.
Build and sustain relationships with consumer and small business customers.
Know the business- including policies, procedures, and compliance.
Interface with Commercial Business, Insurance, and Investment partners to ensure
ongoing communication with regard to existing and future customer needs.
Analyze trends in both local/niche market and customer profiles to identify potential sales opportunities.
Achieve personal production goals by expanding existing relationships and acquiring new business, utilizing effective calling techniques and
leveraging bank products and services.
Resolve customer complaints/issues promptly and effectively.
Proactively educate customers on utilizing available access channels (i.e. ATM, Online and Telephone Banking).
Provide ongoing coaching to Tellers so they effectively identify referral opportunities.
Take ownership of customer satisfaction.
Possess a thorough knowledge of traditional banking products, understand various types of securities and able to qualify applicants for the full
array of non-traditional banking products.
Understand various securities, investments, annuities and retirement plans.
Supervised the branch in the absence of the Community Banking Manager.
Rent Sell Miami Realtors, LLC – Miami, FL 06/2011 to 05/2013
4. executive assistance/office manager
• Record and Process Accounts payable/receivable
• Provide Marketing and Management assistance
• answer and assist incoming and outgoing calls as well as in-person inquiries from
clients and colleagues
• Communicate daily with all departments
• Adjust accounts and run errands
• organize invoices in our database and Quick Books
• Input new information and update existing on MLS Database and company
marketing websites
• Create spreadsheet reports for monthly expenses
• Create and maintain marketing packages for advertisement
• Maintain the cleanliness of the office and order supplies
• Transcribe correspondence and manage all office documentation
• Maintain confidential records and performed filing
• Schedule appointments and inspections on all three counties
• Maintain confidential records and performed filing
• Responsible for Property Management (rental properties): collect rent payments,
lease renewals, service
like contracts, mail and correspondence, marketing for new forthcoming tenants, walk-
thru, and others.
• Supervise on-site inspections of properties in all three counties
• Other clerical duties as assigned
AT&T, Inc – Miami, FL 01/2010 to 05/2011
Customer Service Representative /Sales
Provided excellent customer service in both English and Spanish, and addressed all comments, questions and concerns as well as solving any
arising problems to ensure the complete satisfaction of the customers.
Exposure to various systems and software utilized at calling centers for customer service, sales and billing which work simultaneously at the time
of receiving an incoming call.
Explained bills and charges to the customers through the employment of excellent verbal communication skills, and ensured a thorough
understanding by the customer.
Met monthly sales goals and targets set by management by establishing relationships with the customers, fulfilling the customer's need with the
desired products, and working a flexible schedule.
Gathered and verified all required customer information for tracking and security purposes.
Mastery of customer service management systems and databases.
Accurately documented, researched and resolved customer service issues.
Defused volatile customer situations calmly and courteously.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Managed high call volume with tact and professionalism.
5. Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Learned the true meaning of a Very Satisfy Customer.
Freedom Fresh, LLC – Miami, FL 09/2006 to 09/2009
Account Receivables, Customer Care Specialist
Processed payments and invoices using "Famous" Software.
Established communication with past due customers in order to collect payments and make accounts current.
Completed bank deposits and reconciled bank statements.
Ensured high quality produce shipments for cruise ships through careful supervision and inspection of the purchased products.
Met or exceeded service and quality standards every review period.
Managed sales from initial start-up to full operational status.
Acted professionally and patiently when addressing negative customer feedback.
Maintained 100% accuracy in calculating discounts, interest and commissions.
Successfully implemented new technologies and process automations to encourage continuous improvement.
Composed effective accounting reports summarizing accounts payable data.
Monitored payments due from clients and promptly contacted clients with past due payments.
Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
Created daily and weekly cash reports for accounting management.
Filed and addressed employee complaints in accordance with company policies and government regulations.
T-Mobile, Inc – Miami, FL 05/2004 to 09/2006
Assistant Manager
Supervised the sales staff to ensure efficient performance and gratifying customer service.
Coordinated monthly sale goals to encourage employees.
Utilized various software for the creation of budget and sales reports for corporate office.
Defused volatile customer situations calmly and courteously.
Addressed and resolved customer product complaints sympathetically and professionally.
Trained, coached and mentored staff to ensure smooth adoption of new program.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Hired and trained over 100 of staff.
Scheduled and led weekly store meetings for all employees.
Increased profits through effective sales training and troubleshooting profit loss areas.
Generated repeat business through exceptional customer service.
Education
Miami-Dade College - Miami, FL
Bachelor of Science: Business Administration Accounting (enrolled )
6. Certifications
Personal trainer Certification
Aerobics and Fitness Instructor
CPR & AED Certification with the Red Cross (infant and Adult)
First Aid Certification
Recommendation letter upon request
7. Certifications
Personal trainer Certification
Aerobics and Fitness Instructor
CPR & AED Certification with the Red Cross (infant and Adult)
First Aid Certification
Recommendation letter upon request