This document is a resume for Jeff Pierre-Charles summarizing his professional experience. It shows that he has over 10 years of experience in sales, marketing, and customer service roles. His career accomplishments include increasing annual sales by 15% and growing customer bases by 8%. His most recent roles include being an auto sales consultant, business specialist at T-Mobile, and customer service representative for an accounting firm. He is seeking new opportunities in sales and marketing management.

1. JEFF PIERRE-CHARLES
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221 High Ridge Drive, Bridgeport, CT 06606
Home: 203-367-5908 • Cell: 203-543-2108
Jeffpcmarketing@gmail.com
PROFESSIONAL SUMMARY
Results-oriented Sales/Marketing Manager with the ability to lead organizations to successfulproduct
launches and higher revenues. Expertise in developing client relations. Portfolio of accomplishments
includes increasing revenue,driving profit improvements and improving brand awareness. Proactive
manager, team builder, and tactical planner with the ability to hire, train, and motivate top performers.
CAREER ACCOMPLISHMENTS
Increased annual gross sales by 15%.
Developed a direct client relations process which resulted in 8% growth of customer base. Implemented
processes that utilized accounts receivable sub-ledger for accounting and customer attribute reporting.
Consistently the company's top sales performer for FY15-16 Collaborated with prospective clients to
prepare efficient product marketing strategies and drive business development.
Surpassed all sales goals by 10% nationally.
Personally built a huge customer based through Networking, advertising, New Lead generating tools,
Lead management and building long lasting customer relationships
Work Experience
New England Auto World
Auto Sales Consultant 11/2016- Present
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First 3 months sold 8-12units a month
Competed with other reps with over 20+ experience
Built my own huge book of business with self-Generated leads through Marketing/Advertising
5 star reviews from customer auto dealer rating
With minimum training and experience was able to grasp the business a create a customer base for
myself while hitting monthly quota and exceeded expectations

2. Duties
Understands automobiles by studying characteristics,capabilities, and features; comparing and
contrasting competitive models; inspecting automobiles.
Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects
at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and
promotions.
Qualifies buyers by understanding buyer's requirements and interests; matching requirements and
interests to various models; building rapport.
Demonstrates automobiles by explaining characteristics,capabilities, and features; taking drives;
explaining warranties and services.
Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase
contracts; explaining provisions; explaining and offering warranties,services, and financing; collects
payment; delivers automobile.
Provides sales management information by completing reports.
Updates job knowledge by participating in educational opportunities; reading professional publications.
Enhances dealership reputation by accepting ownership for accomplishing new and different requests;
exploring opportunities to add value to job accomplishments.
(Manager: Norbert Rivera 407-595-3533)
WIRELESS STORE INC (T-MOBILE)
Business Specialist/ Sales Rep 02/2015 to 12/2016
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Identified prospective customers using lead generating methods and streamlining the sales process
resulting in a 25% in-store sales increase. Participated in various incentive programs and contests
designed to support achievement of production goals. Managed organization's largest region and
performed full sales cycle duties, increasing annual sales. Recognized as top sales generator Retained and
ensured proper handling and care of 150 existing client accounts. Assist corporate customers in setting up
accounts for employees as well as corporate offices. Monitored customer preferences to determine focus
of sales efforts. Oversee sales department to ensure it is running efficiently. Prepare training manuals for
Sales Representatives to learn the policies and procedures. Organizes sales team meetings to enhance the
skills of Sales Representatives.
Operating within T-Mobile’s largest and most advance retail environments, this individual will establish
and cultivate relationships with local small business owners to sell T-Mobile @Work products and
services. This high energy, self-starting individual will utilize exceptional sales lead generation processes
and maximize walk-in traffic to effectively build a customer base. Applies strong sales techniques and
closing skills to achieve sales objectives. Supports and trains peer team members in servicing small
business customers and is also responsible for achieving personal sales objectives while assisting other
Associates in achievement of their sales objectives.

3. JOB DUTIES AND RESPONSIBILITIES
•Seeks out local business owners and merchants to establish relationships and offer T-Mobile products
and services leading to closed sales. Able to effectively communicate the T-Mobile difference and utilize
high energy and relevant sales techniques to aid business customers.
•Follows up with prospective customers to close business in a respectful and relevant manner.
•Leverages exceptional product and service knowledge to provide business customers with the best
solutions for their wireless needs. Follows established procedures and process and completes all
transactions as directed.
•Achieves sales and revenue goals as provided by store leadership.
•Ensures customer satisfaction in all areas of sales and service and focuses on post business follow up to
maximize business relationships and secure referrals.
•Assists Store Leaders in all aspects of maintaining a high quality working and shopping environment.
Leads other associates by examples and shares best practices with entire team. Trains and develops peers
to support the business customer.
•Partner with district level @Work associates to drive total business sales objectives.
•Also responsible for other Duties/Projects as assigned by business management as needed.
Accomplishments
Number one Rep in company for 3 different month
As Stores Official Small Business Expert Lead sales team to number one in small business sales 4
months
Top held top 10 Rep in Region throughout my career with company
Lead store in accessory sales
Promoted to Small business Expert of store

4. EASTERN ACCOUNT SYSTEM
Customer Service Rep (Temp) 06/2013 to 12/2013
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Responsible for fielding inbound and outbound telecommunications for a Pre-Collections call center
Primary duty is to collect past due balances for service provided by client via processing payments.
Conflict resolution and entering customer data into databases
Heavy data entry and database navigating
Maintain highest level of customer service
Using Microsoft Office (Word, Outlook, Excel)
Experience and skills gained:
Strong data entry skills
Customer service experience
Experience with conflict resolution and de-escalating situations
Excellent Communication Skills
Working Knowledge of Microsoft office (outlook, word, excel)
Ability to Multi Task and navigate multiple web pages at a time
THE HOME DEPOT
Garden Sales Associate 01/2012 to 08/2012
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Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Processed over 100 daily transactions.
Created training manuals targeted at resolving even the most difficult customer issues.
Reduced amount of employee overtime by 5% by effectively delegating tasks.
Organized and located inventory and updated store spreadsheets. Upheld stock levels and proper pricing
for multiple product lines.
EDUCATION
MANAGEMENT/BUSINESS (Housatonic Community College, Bridgeport, CT, USA
CERTIFICATE:LEADERSHIP/MANAGEMENT 2008 ( Grafton Tech Grafton, MA, USA)
HIGH SCHOOL DIPLOMA 2006 (Central high school, Bridgeport, CT, USA)