Raymond Gannon has over 15 years of experience in telecommunications and wireless sales. He has held various sales roles at companies such as Cox Communications, Fairway Chevrolet Buick and GMC, Findlay Toyota and Scion, Lowe's, AT&T Yellowpages.com, Cingular/AT&T Wireless, and Mobile Systems Wireless. His experience includes both business-to-business and consumer sales, meeting sales quotas, and providing excellent customer service. He is seeking a Sales Associate position to obtain top sales rankings and maximize the customer experience.

1. RAYMOND GANNON
3616 TUNDRA SWAN ST
Las Vegas NV 89122
Home: (702) 966-4113 Cell: (702) 569-0288
Raymondm.Gannon@gmail.com
OBJECTIVE
To obtain the Sales Associate position and in this role obtain top sales ranking in all criteria
of commission structure, while meeting all quality objectives and maximizing every
customer's experience.
EXPERIENCE
Sales Associate
Fairway Chevrolet Buick and GMC
Las Vegas, Nevada
December 2014-March 2015
Responsibilities: Dress in a neat business like manner.Be punctual, maintain a good
attendance record and keep appointments with customers. Keep a friendly presence on the
sales floor or lot to meet and greet customers. Arrange test drives for customers to
demonstrate the features and options of the vehicle. Complete paperwork that the
dealership requires for purchasing and financing. Exceed customer expectations by
providing excellent customer service.
Inbound Sales Representative
Cox Communications
Las Vegas, Nevada
November 2012-March 2014
Responsibilities: Receive calls from current customers and/or non-subscribers for sales and
revenue generation in a high-intensity call center sales environment. Utilize proactive sales
skills to identify needs of customers and effectively position products and solutions that best
meet the needs of targeted customers regardless of customer’s reason for calling. Achieves
monthly key performance metrics, call and order entry productivity standards, and call
quality performance through utilization of sales skills, defined sales call flow structure, and
adherence to provided schedule. Responds to customer needs for Cox products, educates
them on the latest marketing campaigns, and then recommends the packages and services
to meet the customers’ need based on Cox prescribed call flows. Maintains accurate
records of sales activities on a daily basis. Increase revenue through up-selling and cross-
selling video, HSI, wireless, and telephony services to existing customers. Researches and

2. reviews competitive pricing and service offerings in order to provide competitive price and
product comparisons based on customer needs. Provides outstanding customer service,
troubleshoot and resolve service and minor technical problems for customers by asking
appropriate questions.
Sales Operations Support Lead/Coach
Cox Communications
Las Vegas, Nevada
March 2011-November 2012
Responsibilities: Being the primary point of support for 20 Representatives. Daily duties
include assuring each agent is upholding the Cox Communications standards of excellence
for current and potential subscribers. Supporting each agent with e-ports, customer
escalations, call monitors, compliments, coaching, phone metric adherence, online sales
channel support, general system support. Other duties include: conducting all training for
new SOST reps, providing important company updates through e-mails, team huddles, and
cox U training courses, providing support to our indirect sales channels, such as, Direct
Sales, MDU, Retail, E-tail, and web.
Sales Operations Support Team Sales Assistant
Cox Communications
Las Vegas, Nevada
July 2008-March 2011
Responsibilities: Support Online Sales campaigns and process. Providing excellent sales
experience for new and existing customers. Other responsibilities include supporting
technicians in the field, outbound sales campaigns, direct sales, and employee accounts.
Responsible for providing excellent service to customers within Cox, subscribers, and the
community as a member of the Cox Team, producing and delivering the best service
possible.
Sales Associate
Findlay Toyota and Scion
Henderson, Nevada
April 2008- July 2008
Responsibilities: Product knowledge with the Toyota brand and all other Automobile brands.
Provide excellent sales experience for car buyers existing and new.
Electrical Customer Service Associate
Lowe’s
Las Vegas, Nevada
June 2007- April 2008
Responsibilities: Assist customers with electrical product knowledge, parts and special
orders. Inventory and IRP control. Receiving and stocking inventory. Product knowledge

3. includes lighting, electrical components commercial and domestic. License in fork lift
operation and safety.
Business Account Executive
AT&T YELLOWPAGES.COM
Henderson, Nevada
April 2007- August 2007
Responsibilities: Fulfill business solution for local and nationwide business online internet
advertising needs. Initiate B2B outbound calling 80-100 daily campaign calls in purpose of
selling internet advertising. Provide information and knowledge to business owners and
managers about online presence for there business. Meet aggressive sales goals and
quotas. Schedules, organizes, and prioritizes work to meet customer and directory deadline
scheduling demands promptly, accurately, and efficiently.
Retail Sales Representative / B2B
Cingular / AT&T Wireless
Las Vegas, Nevada
October 2002-September 2005
Responsibilities: Include meeting and exceeding sales goals in phone/accessory/features
gross profit. Guiding customers through sales experience, trouble shooting, accessories and
equipment, educating customers about wireless service, outbound calling to new and
existing customers for promotions and services available. B2B add to existing service,
generate new leads and maintained good standing relationship with existing and new
businesses local and abroad.
Achievements: Top Sales ranking in Gross Adds and Features, Team Player Award,
Monthly Incentive Awards and Bonuses.
Assistant Manager
Mobile Systems Wireless
Daly City, California
January 2001-September 2002
Responsibilities: Sales Quota 650 Gross Adds, Zero Percent Shortage, Individual Quota
was 100 Gross Adds, Monitoring Sales Representatives 80 Gross Adds, Scheduling,
Inventory Control, Maintaining location appearance.
Achievements: Maintained number one location in the country for a substantial amount of
time to receive the Assistant Manager Job Title.
QUALIFICATIONS

4. • 15 Years in telecommunications and Wireless sales, B2B, residential
• Guiding customers through a sales process to uncover needs and recommend products
• Trouble shooting equipment
• World class customer service
• Demonstrating phones and features
• Phone and rate plan consultation
• Professional outbound calling to new and existing customers on existing promotions
• Working and contributing input and ideas to the sales team
• Keeping sales team updated on new and changing procedures such as rate plans,
equipment including but not limited to PDA’s, Blackberry’s and data devices
• Accessing features
• Top Gross Add Sales
• 100% Secret Shop
• Top Accessory Sales.
• Highly motivated individual that can work independently and as part of a team
• Organized with a positive attitude
• Ability to overcome objections for the purpose of closing a sale
• Excellent communication skills, both written and verbal
EDUCATION
Los Medanos College
Pittsburg, California
Major: Business
College Of Southern Nevada
Las Vegas, Nevada
Major: Marketing