Wayne Roundtree is a sales professional with over 15 years of experience in customer service and sales roles. He has a strong track record of success in resolving issues for clients and customers. Roundtree is currently a Consumer Services Sales Rep at AutoTrader where he assists private sellers with vehicle sales and serves as a lead for morning team meetings. Previously he held roles as a Private Seller Support Representative and Fraud Team backup at AutoTrader, and has also worked as a paralegal assistant, service specialist, and customer service representative.

1. 1WAYNE ROUNDTREE
7481 Crescent Bend Cove  678 471-9985 (Cell)  wayneroundtree@yahoo.com
SALES PROFESSIONAL
Client Relations ∼ Negotiations ∼ Inside & Outside Sales
Dynamic results-oriented professional experienced in Consumer Services and Sales seeking a rewarding and
challenging position. A self-starter who requires little to no supervision and possesses a strong work ethic and
critical thinking. Successfully demonstrated the capacity to analyze situations and resolve problems. Strong
interpersonal and organizational skills coupled with attention to detail. Poised and self-confident in dealing
with all levels of colleagues in a multi-cultural, dynamic and fast-paced environment. Effectively
communicates with all levels of management.
CAREER ACCOMPLISHMENTS:
AutoTrader, Atlanta GA 7/2014 – Present
Consumer Services Sales Rep
 Consult private sellers to assist them with the sale of their vehicle(s), resolving issues that may arise and
escalating issues they cannot resolve resulting in an overall satisfied customer experience.
 Utilize product assessment, the sales process to handle and overcome objections.
 Coordinate and schedule logistics with private sellers for new ad placement via appropriate systems,
internet, email, and mail…what does this mean
 Serve as the lead for morning pre shifts team meetings to lay out the sales strategy for the day.
 Train newly hired sale rep to navigate AutoTrader’s various systems, process sales effectively and to
ensure a successful start of their career.
 Maintain and continuously acquire knowledge of the company’s products and services, industry trends
and best practices and sales strategies.
AutoTrader, Atlanta, GA 01/2008 – 07/2012
Private Seller Support Representative
 Handled inbound calls, upgrade customer ads, uploaded photos onto website, answered customer
questions via email, and took new ads for website and AutoTrader magazine.
 Called existing customers to renew ads in magazines and online and take payments.
 Serve as Fraud Team backup which involved releasing ads from fraud status, as well as advised buyers and
sellers of AutoTrader policies and procedures and how to report internet fraud to FBI and Department of
Justice.
Weissman Nowack Curry & Wilco, P.C 08/2007 – 10/2007
Position: Paralegal Assistant
 Performed various clerical duties and processed data entry…….
 Handled incoming payments from home owner associations across metro Atlanta.
 Produced complex spreadsheets via Microsoft Excel.

2.  Handled client inquiries and effectively resolved issues.

3. Document Technologies, Inc., Atlanta, GA 09/2006 - 08/2007 & 10/2007 – 01/2008
Position: Service Specialist
 Coordinated production of sensitive and confidential materials onsite at client location.
 Ensured delivery of client faxes/parcels in a timely manner in accordance to DTI’s standards.
 Successfully handled and resolved client production complaints as they arose.
Adelphia Communications, Ontario, CA 01/2001 - 08/2006
Position: Customer Service Representative
 Provided first level customer support for cable subscribers.
 Knowledgeable of various deals & offerings and the ability to communicate them effectively with
customers.
 Set up new accounts and processed payments.
EDUCATION & MILITARY:
1972 - 1976 Monmouth Regional High School, Tinton Falls, N.J.
1978 - 1981 United States Marine Corps, Base Communications, Camp Lejeune, N.C.